Customer Satisfaction Survey
We are passionate about customer service
We survey every customer to ensure we are meeting our customers’ needs and use this feedback to guide the on-going training and development of our dealership team.
We ask five simple questions:
- Did we make you feel welcome?
- Did we treat you fairly?
- Did we fully understand your requirements?
- Did you enjoy dealing with us?
- Do you intend on using our services again?
During the last three months the team at Bradford Audi have scored a 97% positive response to all of these questions.
We look forward to offering you a warm welcome to our dealership very soon, so you may be interested to read the latest feedback we received when we asked our customers:
Did we make you feel welcome?
We show all positive and negative comments, excluding (very rarely!) comments which are personal or potentially offensive.
Bradford Audi
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Bradford Audi 31 January 2012
Dealt with pete in servicing and found the experience highly welcoming..
Read more...Bradford Audi 25 January 2012
My car was collected from my home when I wasn't there so my real contact was by telephone - prompted by a remender that my service was due - useful and efficient - with a pleasant telephone manner
Read more...Bradford Audi 22 January 2012
Felt very welcomed, waas greeted by what can only be described as a 'pit team'. Was met and taken into the office straight away.
Read more...Bradford Audi 18 January 2012
The whole visit from the pre visit phone call to the return of the car was very welcoming.
Read more...Bradford Audi 05 January 2012
Warm welcome, dealt with very effectively and efficiently
Read more...Bradford Audi 04 January 2012
Excellent drive-in service arrival area
Read more...Attendants even emptied my boot and transferred contents to courtesy car
Bradford Audi 29 December 2011
The service adviser Alyson was so professional and helpful - given that we encouintered several unexpected technical problems with our vehicles, spanning 3 days. Alyson does warrant specific mention as she was wonderful in the face of quite extraordinary circumstances.
Read more...Bradford Audi 28 December 2011
Very helpful staff,I was offered a cup of coffee on arrival and the details of the service were given to me. Typo error on the invoice though which increased the quote tenfold! Rapidly corrected.
Read more...Bradford Audi 21 December 2011
All emails and calls answered promptly and no question went unanswered
Read more...Bradford Audi 07 December 2011
Initial impressions excellent - including driving me home after booking vehicle in
Read more...