The Audi Difference

Supporting you and your Audi

We believe you should expect excellent service every time you make contact with us.

We train every member of our team to ensure that you receive the highest standards of customer service.

We want to make sure that you enjoy a consistent, helpful and stress-free experience whenever you're in contact with us.

What does the Audi Difference mean...

For your Audi:

  • Health check - Your car will receive a free health check and, if there's an issue, we'll only complete any work with your authorisation.
  • Audi Genuine Parts - We only use genuine parts and accessories and each one comes with a two-year warranty, excluding wear and tear items.
  • 70,000 hours - We invest in over 70,000 hours of technical training each year, giving our Audi Train technicians unrivalled skills and know-how.
  • Looking ahead - By looking at your car's mileage and condition we can predict future maintenance and service dates, contacting you as soon as they're due.
  • Diagnostic investigation - If you have an issue that isn't covered by your warranty, we'll carry out an initial diagnostic investigation for a fixed fee agree beforehand.
  • Wash an vacuum - We'll wash, clean and vacuum your Audi after we've worked on it, with our compliments.

For you:

  • Phone confirmation - Before you visit, we'll call you to confirm the work we'll do and discuss any special requirements you may have.
  • Courtesy car - We'll give you an Audi courtesy car while yours is with us. Or, if it's more convenient, we can collect and deliver your car.
  • All inclusive quotes - We'll give you an accurate quote, every time, without hidden charges.
  • Service Price Match - Get a quote from any provider for a service, repairs, maintenance or new tyres. If it includes Audi Genuine Parts, we guarantee you won't pay a penny more for the same job at Audi.
  • Online booking - Our online booking service makes it quick and easy to book a time that works best for you.
  • Audi Cam - If an Audi Trained Technician discovers an issue, they can show you with an Audi Cam video sent to your device. So wherever you happen to be, you can see exactly what needs doing.
  • One-stop shop - From fixed-price servicing and repairs to MOT and tyre replacement, you'll find everything your Audi needs at your Audi Centre.

Terms and conditions

  • Quotes must be produced in writing (email or printed) and quoted using only Audi Genuine Parts* (including personalised online quotes)
  • Like for like content of quote must be for exactly comparable work – we reserve the right to verify this
  • Quote must be presented within 90 days of original quote being issued
  • Quote supplied must come from any VAT registered garage within a 15 mile driving distance from the participating Audi Authorised Repairer's premises
  • Offer is for Retail customers only
  • Excludes Fleet servicing, maintenance and repairs, Audi Accessories and Merchandise and Bodyshop work
  • Servicing or repair must be in accordance with manufacturer's guidelines
  • Offer valid from 17th March 2014 to 31st December 2015.

*Audi Genuine Parts have a 2 year parts and labour warranty on parts fitted (excluding wear and tear items).