Audi Customer Testimonials

""No hesitation in recommending you"." Reading Audi - Service

Just wanted to say thanks for a great service. I recently purchased a car from Audi and it unfortunately had a few issues with it. Living round the corner from you I obviously bought it in, and the service from yourselves has been outstanding.

I have been dealing with Neil and found him very professional, helpful and patient. Also with your technician Paul and most recently Sam. You’ve since replaced my flywheel, fixed a gearbox leak, and replaced the spark plugs. The car now drives like it should have done in the first place from an Audi dealer, and the issues have seemed to have disappeared.

I would have no hesitation in recommending you for servicing or fault remediation, and just wanted to say thanks really for sorting out my car, in exactly the way I’d expect from Audi.

""I would recommend you to my friends and look forward to my next visit"." Reading Audi - Service

""Faultless and Outstanding". " Reading Audi - Sales

This is the first Audi that I have owned and I found the experience of purchase and handover outstanding. I would re-purchase and definitely recommend Reading Audi. Everyone was welcoming, helpful and friendly at Reading Audi, my requirements were completely understood and the recommendations were faultless and outstanding. Having the car in the show room with the cover on was a great touch!

Mr A McLoughlin

""Complete Satisfaction..."" Reading Audi - Service

""Efficient Operation..."" Reading Audi

Mr Murphy

""Flawless service"" Reading Audi - Service

 Dear Mike,

I’ve just been into Reading and had my car serviced; a superb experience from point of the phone booking.

-Polite and friendly on the phone with an instant quote and options given

-Follow up call, message left and text to confirm the drive in service prior to the date

-A Lovely Lady greeted me by name as I got out of my car and had an umbrella, wowed at this point.

-Hayley was also very attentive and professional making me at least four perfect coffees/internet access offered whilst I waited

-Complimentary tyre check and upsells done in excellent manner

-Led back out to my car after the service.

Employees obviously happy = customer satisfaction; Thanks.

""My next car will be an Audi". " Reading Audi - Service

The best word which describes my experience is outstanding and I would defiantly recommend and return to Reading Audi. I particularly liked the quick co-operation. They phoned me when they said they were going to, to give me an update on what was happening, what needed doing and they were very positive and personable.

After I had the work done I haven’t needed to return the dealership it was done right first time. I think they made the process as positive and pleasant as they possibly could.

After this experience I believe my next car will be an Audi.

Miss J Perrins

""Our gratitude and appreciation to all at Reading Audi". " Reading Audi - Service

The Audi in question is used for transportation by Berkshire NHS for some of their patients

I just wanted to say thank you so very much to you and your staff for all the work you undertook on our Patient vehicle to ensure it passed it’s MOT. When Hugh returned it, he said he has never seen it looking so clean and polished, and I have to agree. It looks very smart, and from the reports I had this morning, is running beautifully.

And in the meantime, please on our gratitude and appreciation to all your mechanics and other staff members who put some much valuable time and effort into making us both road-worth and street-smart. And a special thank you to you too, for arranging the service, M.O.T. and valeting. Having our vehicle means that patients without transport can still access our services, and so hopefully make a difficult time in their lives a little bit easier.

Thank you for your help.

Julia

"" Reading Audi - Parts Department

Many thanks for your help with the roof today, you just made it all really easy.

Regards

Olly B

"Phenomenal, the most outstanding customers services I've ever had" Reading Audi - Service

The individual who was taking care of me. Neil, was phenomenal, the most incredibly helpful person I've ever had help me. I've had Mercedes and other makes of car but he was by far the most outstanding individual in terms of customer service and making sure that I was kept in the loop at all times with everything that was progressing with the car. There were a couple of hiccups but he bent over backwards to make sure all was sorted and I was back with my vehicle as soon as possible.

The general level of customer service, they make you feel welcome and they're trusting is how you feel at Reading Audi

Mr G Bell

""Fantastic customer service". " Reading Audi - Service

Just a quick note to say that I was really pleased with and impressed with the level of service at Reading Audi but specifically Tonys ability to help me out when my roof got a little stuck and I'm writing to express my thanks for what is fantastic customer service! He managed to correctly guide me over the phone how to fix my roof, so I was able to drive to an important meeting before droping it in the dealership where he managed to put my car back together again!

If you have something like an 'Employee of the month' I believe he deserves it.

Makes me want to stay with Reading Audi forever!

Ms I Powell

""Absolutely first class". " Reading Audi - Sales

What is particularly good about buying a car from Reading Audi is the professionalism of all concerned and the clear way that the handover was conducted.

Everything was well prepared both paperwork and the car its self. Everything was also explained clearly leaving no doubt about any issue. Absolutely first class from advising of arrival to registration to making the appointment for handover.

My new Audi was covered when we arrived and unveiled in pristine condition. The salesman also handed over a small gift to my wife, which was a really nice touch

Mr R McLouglin

""I'll overall sum it up as positive". " Reading Audi - Service

The meet and greet service is always good when you arrive - they actually have people out here. They do actually phone you and also offer to phone you back with the progress on your vehicle and they actually went to the trouble of getting someone to come out and road test my car with me to find out what the noise was.

I particularly like just the general level of service at reading Audi

Mr S Ramson

"Friendly and proactive customer focus" Slough Audi - Service

I particularly like the customer focus, positive attitude to make it happen and the speed of getting the job done right. The staff have a friendly attitude and a proactive approach to customer focus.

"Excellent" Slough Audi - Service

I've bought and serviced a number of cars from Slough Audi and I always find the entire team highly professional, efficient, friendly and welcoming. I just like the whole standard of service… it's excellent.

"Recommended" Slough Audi - Sales

You went in there and you got treated like you could be treated as a customer. It was good. I always buy new cars. I normally buy Ford and I thought this time I am not going to do that because I had a bad experience with them. I though I am going to pay a little bit more and buy an Audi. It was worth it. It is worth for me because I am happy with the car and I was happy with the service. As regard to recommending them, yes I would.

""I cannot speak highly enough"." Slough Audi - Service

I am writing to say how well I was treated and dealt with regarding an unusual problem I had last Saturday.

I cannot speak highly enough of Clare who showed genuine customer focus and efficiently, honestly and pleasantly tried her utmost to "get me back on the road" as soon as possible - and when it became obvious that this was not possible in my car through not being able to get parts immediately, provided a solution in the form of a courtesy car which was exceptional in its inclusion of listening carefully and empathetically to my circumstances and accommodating these.

Thank you very much - service which has been outstanding.

Mr A Carr

"Impeccable" Slough Audi - Service

They're very professional. They do a very good job, they know how to look after their customers. The way they treat you is impeccable, they make you feel as if nothing is too much trouble.

"Exceeded expectations" Slough Audi - Service

They were just very, very helpful. I felt like I was a priority customer and I loved the fact that I could log-on and work using their wi-fi facility whilst I waited for the service to be completed. They exceeded my expectations, which is not an easy feat to accomplish.

"They were excellent" Slough Audi - Sales

They made me feel comfortable and confident in they knew what they were doing, their manner, everything about them. And believe me I used to be in sales and customer service. If I was in any doubt, they would indeed know about it, because I wouldn't be very happy. But I thought they were excellent.

""A pleasure buying..."" Reading Audi - Sales

I wanted to send a brief email giving feedback on my recent purchase (Audi TTS Black Edition) from Audi Reading.

I previously had a Nissan 350Z and was looking to move to a new car which retained the sporty feel, as well as improved handling in the bad weather. I looked at a variety of dealerships in the Reading area including Land Rover, Nissan, and Audi. Trying to find a combination of the above two elements proved impossible until Danny talked me through the Audi TTS with the quattro system, something I had not previously been aware of.

Danny spent a great length of time talking me through all of the elements of the car including pro's and cons, as well as comparing it to my existing car. His passion and knowledge of Audi's came across so well and he clearly knows what he is talking about. We also spent a lot of time looking at the resell value from new to second-hand, as well as looking at stock availability ensuring I didn't have to wait too long for the car.

He worked well with me understanding I work long hours in London and needed to communicate pricing/requirements in email/mobile at various times and was always on hand to help.

It was a pleasure buying from Danny and I have no doubt he is one of your most successful sales team.

""Excellent experience..."" Reading Audi - Service

""Polite and informative..."" Reading Audi - Service

The service I received was excellent - the lady who dealt with me - I think her name was Sarah - was first class.  Polite, informative, took control, smiled, pleasant.  Give her a pay rise! 

Thanks to all the team for an excellent job - no problems at all and my car was lovely and clean.

A satisfied customer and I'll be back

"world class service..." Reading Audi - Service

""A real credit..."" Reading Audi - Service

""Very pleased..."" Reading Audi - Service

I'm very pleased with your customer service.

I live in SW London but work in Reading. My previous A6 got serviced at an Audi dealer near home. However I phoned up Reading Audi a couple of times, for this and that, and it was immediately apparent to me that the staff there were always much more helpful and professional. My impression was bourne out when I brought my car along. From now on, I will come to you.

I really like the A6, but I was seriously considering giving up Audi ownership altogether because my previous dealership experiences have been so awful (and I'm definitely not a picky and troublesome customer).

Thanks and regards,
Nigel

"Friendly and "happy" staff - excellent communication" Reading Audi - Service

Miss L Townsend

""Outstanding"" Reading Audi - Service

""Very pleasurable experience"" Reading Audi - Service

""Very impressed"" Reading Audi - Service

"Really helpful" Reading Audi - Service

Whichever staff member we dealt with, it was constant. Really helpful, couldn't do too much for you. Nothing pushy, but everything you wanted they sort of said 'yeah, no problem. We'll do it.' What they said they would do they did.

""Seamless"" Reading Audi - Service

""Excellent as usual..."" Readin Audi

""Second to none"" Reading Audi - Service

""My Feedback..."" Nottingham Audi - Service

Dear Mr Cragg,

In terms of the facility to work and grab a coffee whilst you are waiting – superb.

There are two people I feel are worth a mention and whom collectively make every experience in the dealership a good one and they are Charles front of house Manager and Kevin Service Manager.

Quality, genuine customer care is rare these days, particularly in your sector of work but as a team Charles and Kevin have absolutely got every detail covered and most importantly they do it naturally. I cannot comment on the issues they have to “deflect” from within the workshop but they are always professional and honest which I cannot emphasise enough as being highly important to the customer.

Suggestion for future improvements – increase the availability of courtesy cars for busy people like myself.

Kind Regards

Emma

""Thank You..."" Nottingham Audi - Service

Dear Mr Cragg,

Recently I had a phone call from Audi asking if I would like a free winter check and the air conditioning refreshed on my Audi A3.  I agreed to this and asked if there was a car I could use in the meantime to which the lady replied unfortunately not but what she had got was a ticket to the showcase cinema whilst my car was being checked.

The appointment was today and instead of waiting for an hour and a half I was treated to an enjoyable film. I just want to say thank you, it was a very nice idea.

Yours sincerely

Mrs M Irvin

""I would like to say Thank You..."" Nottingham Audi - Service

Dear Lisa,

Just a short E-mail to thank you for what I can only call my ‘day out’ at Audi last Thursday.

I was made to feel very valued from the moment I drove in, by absolutely everyone there but particularly by you. Quite literally, I have never been looked after so well.

Of course, I really enjoyed driving the A6 – perhaps one day I’ll be in to buy one, who knows?!

Much more than this, you’ve set my mind at rest with my now very shiny A3.

My car is so very important to me and so I am very grateful to you, and to everyone there.

Many Thanks,

Ross

""What an excellent service"" Reading Audi - Service

""Completely Professional Experience"" Reading Audi - Service

Dear Mike,

I am just replying to your email regarding the recent service of my S6, with apologies for the delay in doing so.

The standard of service I received from your staff and in particular from Hayley was impeccable at every level. Hayley even went to the trouble of staying late when I was delayed returning to Reading and has kindly mailed an item that I left in the courtesy car.

Overall a very pleasant and completely professional experience which does yourself, your staff and the Audi brand great credit.

Kind regards,

Angus Kirkland

""Kept me updated throughout"" Reading Audi - Service

Good morning Mr Murphy,

Can you please pass my thanks on to Neil Gowers and your team for the way I was treated while my car was being repaired.

Neil kept me updated throughout.

Regards

Richard Wherlock

"Extraordinary service and attention " Reading Audi - Service

I just wanted to write to you to express our sincere thanks to you and everyone at Reading Audi with regard to the extraordinary service and attention we recieved from you recently.

Having purchased the vehicle from reading Audi 18 months prior, your sympathetic and generous response to collect our vehicle and resolve the problems exceeded our expectations as a customer. I was also grateful to recieve your call out of office hours on a Friday night after returning from a hectic business trip: Your empathy and personal concern gave comfort to a stressful situation, allowing us to have a relaxing weekend knowing that everything was in hand. Thank you for that.

We would also like to pass on our gratitude to Steve who has always managed to make himself avaialble to us in an after sales capacity. Steve was also pro-active and positive when assisting us when we contacted him for his assistance upon discovering the problems with our suspension. he is a true credit to Reading Audi and it is reassuring to find someone who is genuinely interested in assisting you when you are purchasing a used and approved vehicle, a quality that I feel is hard to find these days in the used motor industry having met quite a few when we were looking for our S3.

I admire the business etheic you adopt with your customers and share the excitement you convey in our converstaions reagrding the future Audi's. I look forward to travelling to see you in the very near future when we buy our next Audi.

Thank you once again

Mr and Mrs M. McCarthy

"Very approachable people and good at their jobs" Reading Audi - Service

I was very impressed when I arrived, someone met me immiediately and walked me in to sit down and told me a service advisor would be with me shortly, I was left with Kate and was very impressed with her manner. Her attention to detail impressed me. When my wife collected the car later Kate helped her with putting her stuff in the car....she's pregnant and we also have another two year old. Really really good service. One of our other cars is a Land Rover, we have other makes as well but haven't really had service like that from a dealer with equivalent brand.

Mr. L. Bangs

"So helpful it's untrue" Reading Audi - Service

Reading Audi is so helpful it's untrue. I'd give every member of staff a glowing report.

"Exceptional customer service at it's best" Reading Audi - Service

Exceptional customer service at it's best, an Audi employee had noticed my rear brake light was not working, I was immediately informed and was asked to come down to Reading Audi to have it replaced. Thank you so much!

I will definitely return due to the customer care just recieved and also I've noticed how competitive Reading Audi service prices are.

Mrs S Kernoghan

"Extremely courteous and efficient" Reading Audi - Service

I liked the fact that they're extremely courteous. I've used Reading Audi for several years. This is my second Audi I've had serviced there and I've had other cars before but I have to say that they're an excellent dealership.

They also very efficient, which I like. I run a company so I appreciate efficiency. They greeted me at the door, they clocked my registration number so therefore they knew I was coming in. I had a loan vehicle which I wasn't charged for, my car was valeted which I also didn't pay for and I couldn't fault them. They acknowledged me by name when I arrived. I have to say Audi is a damn good franchise

Mr S Eggar

"Greeted in the car park " Reading Audi - Service

I was greeted in the car park by a member of staff who looked over my vehicle and took the details. That was followed by a very professional service by the advisor from start to finish.

The Reading Audi Centre and service they offer is fantastic and in the environment we live in these days there can be enough demands without having other stresses.

Mr Scott Hodgetts

"Great service" Reading Audi - Service

Reading Audi always demonstrates a high level of quality service and a personal touch…they go that little bit extra to make sure you're a happy customer. They treat you with respect. It's as simple as that. Great service.

"Very special" Reading Audi - Sales

They made me feel very special. They made it quite dramatic having the car in the showroom and covered up. Everything was really good.

"Personal touch" Reading Audi - Sales

It just honestly was a personal thing. He was a really, really nice person; wasn't too forward, too abrupt, wasn't pushy; it was all on the level playing field you know, and basically what I wanted, I got. It was outstanding!

"Enjoyable and exciting" Reading Audi - Sales

We would like to express our satisfaction with the service that Guy provided for us throughout the purchase of our new Audi A3. Guy made the experience very enjoyable and exciting and we loved the special touches he added.

"It's the little touches" Reading Audi - Service

The service, reliability and friendliness of the staff is great. They're always there to welcome you as soon as you get there. Sometimes they're even outside in the car park to welcome you with an umbrella so you don't get wet when it's raining - it's the little touches like these that make all the difference. They're very, very good. You get the impression that everyone's honest, fair and helpful.

"Great product knowledge" Reading Audi - Service

I like the customer service…it feels like a family. It is welcoming, informative and the staff demonstrated great product knowledge - you name it, it's answered and you're looked after in the process.

"Above and beyond" Reading Audi - Service

I have thanked him profusely for going ‘above and beyond’ the service levels even I expect from Audi. We currently have two Audi vehicles, with no plans to change brand, and will in future come to your Centre for all our needs and will certainly recommend Nick to others.

"Fantastic" West London Audi - Service

They're a very courteous bunch. They're very friendly and they know you as a person instead of just a customer. It's always a good experience. I've been buying cars and having them serviced at West London longer than I could remember and the service has always been fantastic.

"Professional and genuine" West London Audi - Service

When you are dealt with in a way that makes you feel that you have experienced high levels of professionalism, genuine concern and an excellent outcome, you can only feel warmth and respect for those responsible.

"Wouldn't go anywhere else" West London Audi - Service

I just want to say how excellent the service was and how pleased I was. I am coming back when I need a service. I wouldn't go anywhere else.

"Bent over backwards" West London Audi - Sales

They were very helpful, very knowledgeable. I felt that they bent over backwards for my needs and what I wanted…they were brilliant, absolutely brilliant. They kept me informed of what was happening at each stage. It's just the mannerisms, they're extremely good. They couldn't have done any more, they were brilliant, perfect.

"Attention to detail" West London Audi - Service

"Top class work" West London Audi - Service

The service is always first rate and efficient. The staff are extremely courteous and accommodating. But most importantly West London Audi technicians have always delivered top class work and the admin and support personnel have always been highly professional.

"Very happy" West London Audi - Service

The person, Shanade was her name, very good communication. Kept me informed on the progress and had my car ready on time and with a good discount so very happy.

""Polite, Attentive and Efficient Service"" West London Audi - Service

Hi

Gary was excellent, and I could not have asked for a more polite, attentive and efficient service. When he said he would be 7 minutes, he was 7 minutes and he was really very professional.

Congratulations to him. I hope he receives the appropriate gratitude because it made the experience worthy of return.

Valerie Ivens

"A big 'Thank You'" Wakefield Audi - Service

""A pleasure to deal with..."" Wakefield Audi - Service

I just wanted to take the time and write to thank you for the service I received over the last 2 days whilst my Audi A4 has been serviced with yourselves.

The courtesy car I received was great and I can honestly say that I felt like nothing was too much trouble, unfortunately you needed to replace a part which was not in stock on the Monday, I received a phone call to state this mid afternoon and was also advised that I could keep the courtesy car for the following day until my vehicle would be ready.

I can honestly say that I now wish my vehicle had been serviced with you more often and if it had it would have probably swayed my decision to select another Audi as my car is shortly due to be returned back to the lease company, unfortunately I have already ordered my Mercedes but I can assure you that I will definitely consider an Audi next time purely down to your customer service team, the service I received & the lady who looked after me (Alison) was a pleasure to deal with and is a credit to you and your team,

Many thanks & Kind Regards

Jane

""Praise for Simon Peniston"" West London Audi - Sales

Good afternoon,

Hope you are well and are having a lovely day so far

I just wanted to send you an email as I wanted to tell you how pleased I was when I came into your dealership yesterday and saw Simon

I am looking for an A3 cabriolet and I have only recently moved to the area from the South Coast due to my partners new job and I had visited a dealership on the South Coast and the salesman was rude, arrogant and basically treated me like an idiot and so I was a little dubious that when I came into a dealership near to London that I would get much the same treatment

Simon was professional and didn’t treat me like an idiot or a dumb female and I just wanted to tell you as we are all too quick to complain but not so quick to give praise.

I told Simon that my mum had recently passed away and he was sensitive and referred back to what I said about wanting to buy an Audi because my mum loved Princess Diana and as Princess Di drove an Audi I wanted to have one as a link to my mum and he was understanding and wasn’t just interested in getting a sale

I am pleased to say that I will be buying my new car from you as he was brilliant, listened to what I wanted, took his time with me and was just the complete opposite to the experience I had had before and he is an real asset to your dealership

He even offered to tell me the best places to go in London and if I had any questions re the tube or anything else than to ask him and he would point me in the right direction which was above and beyond as he didn’t have to do that.

Just wanted to let you know and to say thank you

Take care

Rebecca Hope (Becky)

""A very welcoming atmosphere"" West London Audi - Service

I was extremely satisfied with the service I received at West London Audi recently, excellent results with everything explained clearly. A very welcoming atmosphere by all staff too.

""Exceptional service!"" West London Audi - Sales

Dear Ray

Just a very brief email to extend my personal thanks to Mark Sheldrake and Maz Khan throughout the transaction of my Audi A5 over the Christmas holidays

I have never bought a used car without either a test drive or a physical inspection, but to be honest it didn’t matter when it came to purchasing from Mark. He said that the car was a stunning second-hand example and it is!

The entire process was conducted remotely, a couple of visits through to Mercedes Sytner in Sunderland to sign some paperwork and before two weeks had passed the car was on my drive, 300 miles from your showroom

I would like you to pass on my kind regards to Mark and his team for the excellent customer service throughout. He was very courteous and customer focused throughout.

This is the first Audi that I have owned having predominantly driven BMW and Volkswagen Golf. From the initial experience it won’t be the last, but given that this 4 year old car has only covered 5000 miles it may be some time before I am back again

Many thanks

Exceptional service!

David

""A smooth transaction"." West London Audi - Sales

Just wanted to say a thank you to Joel for making the sale of this car a smooth transaction - spending cash was never easier.
I was so pleased that he always telephoned when he said he would which, surprisingly, is very rare these days. When you see him next, congratulate him on a job well done.

Best Regards

Mrs J Ball

""Could not have been more professional"." West London Audi - Sales

Thank you so much for everything, you made something very daunting very easy. I have already recommended you to one of my friends who are considering an Audi, but at the much higher end than me (they have more money than me!).

I am sure Tim will also be in touch for that test drive weekend, he is so excited about it.

Thanks again

P Larkin

""Could not have been more professional"." West London Audi - Sales

Dear Mr Campbell

I understand you are Head of Business for Audi West London.I am emailing not to express my pleasure with the car, as I am sure you would expect that!

Rather I think you should know how pleased I was with the overall service provided by Chris. He struck a perfect tone in our dealings, and could not have been more professional and efficient with the right level of friendliness and politeness. And he has a fan in my 10 year old son who accompanied me and, all credit to Chris for this rather than to me or my son did not lose patience throughout – so one in the bank for Audi when he makes his own purchases.

Regards

Mr G Briggs

""Excellent Service..."." West London Audi - Sales

Just a short note to comment on the excellent service I was provided by a member of your staff yesterday.

I was initially turned away by a different member of your staff, only for Mr Parkinson to go the extra mile and ensure that my problem was seen to and resolved with a minimum of fuss despite difficult circumstances (to say the least). I will now strongly consider bringing my future business to West London Audi and recommend you to my colleagues in management here who are all Audi owners.

Best wishes

Dominic Hill

""Thank you for the excellent service"" West London Audi - Service

Hi Audi West London

Just a short note to say thank you for the excellent service experience I had last week when my RS6 Avant was taken in for a check. My service manager Stewart was professional, courteous, punctual, and made no attempts at selling me unnecessary components.

A far, far better experience than I have had with a 'local' official Porsche Center, who have been dreadful when dealing with my wife's Cayenne.

I was considering changing my RS6 for the new M5, but I might now wait for the new RS6. We'll see.

With kind regards

Sinan Barazi

""Praise for our new car..."." West London Audi - Sales

Dear Andrew

I just wanted to drop you a little not so that I could express my thanks and praise for the people who have helped us to choose and purchase our new car.

Marc and Dominic have both looked after us very well with patience, expertise and knowledge. I am aware that I can be a difficult customer and I like to take my time with purchases, and I can honestly say that I never felt under pressure to buy, and my excess of questions were answered with patience and accuracy.

Both Marc and Dominic are a credit to your team!

Kind Regards,

James

""when I come back to buy my next Audi I’ll be coming to you"." West London Audi - Service

Just wanted to say thank you very much for all your help and excellent service in the process of buying my first Audi! It was a pleasantly straight forward process, and ahead of time which was a nice surprise.

I'm extremely happy with my car, and when I come back to buy my next Audi I’ll be coming to you!

Thanks Again

Mr M Furmidge

""Extremely helpful and professional"." West London Audi - Sales

I recently bought a new A5 S Line Cabriolet from your West London dealership and would like to commend the way in which my buying experience was handled.

Vicky is a great credit to your firm. From the moment she took my enquiry, to the day I collected my new car she always replied promptly and in a refreshingly professional manner – not my experience from the other 3 Audi dealerships I was trying to buy a car from. I would also mention that Andrew was extremely helpful and professional with his advice concerning the mine field that is car finance.

Vicky took my ‘needle in a hay stack’ enquiry (she’ll know) and found me exactly what I was looking for within a matter of a couple of days at a price I was happy to pay. I really do feel she went above and beyond to meet my expectations and I am pleased to say surpassed them. Working in sales myself and being conscious of how important it is to build client relations and provide exceptional service I am very happy to say I will recommend West London Audi to any potential Audi buyers I come across.

I look forward to seeing Vicky again when I am ready for the R8 spyder I have my eye on.

Mr M Swait

"George was a great representation of your company" West London Audi - Service

Your team located and fixed a hard to diagnose fault. George was the face of your company to me. He was very approachable and couldn't do enough to help me remedy the problem with my car.

He always kept me informed of the progress and was always helpful in answering any questions when I called. He is a great representation of your company and I felt I should pass this onto you.

Mr B Nagle

"They're a credit to the company" West London Audi - Sales

""Professional, amiable and courteous"." West London Audi - Service

Just wanted to drop you a quick line to tell you what an excellent job Stuart Vines has done. Start to finish with our purchase of a Q5. Professional, amiable and courteous.

The quality of the Q5 will lead us towards buying Audi in future however a big additional input will be the customer service - and it has exceeded expectation with Stuart leading the charge! I like the fact that Stuart did a follow up call this morning and has stressed we should use him as point of contact for the next 6 months with any query in regards to the car.

One final note - the delivery pod - where you see your car, you are shown how it works then finally the door is opened and you are let free, nice touch!

Thanks

Mr M Chesterton

""You have been great"." West London Audi - Service

I just wanted to drop you a quick email to say, thank you putting me back on the road and for all your support. I am very happy with the car and the condition I received it in. You have been great.

I am sure I will speak to you soon and possibly have more features added on!

Kind regards from a satisfied client,

Mr R Chandegra

""The best service I have ever received"." West London Audi - Service

Dear Ray,

The best service I have ever received from any Audi centre and worth the 275 mile drive! Sinead your service advisor was a breath of fresh air.

Regards

Mr C Porter

""Absolute pleasure to do business with"." Wakefield Audi - Service

I have used your service department twice within the last 3 months and have found Rachel to be an absolute pleasure to do business with. She is not only warm and welcoming but just as importantly her knowledge of mechanical matters is excellent. Having stepped out of an A6 Quattro Avant into an 8 year old A4 I have in turn used "specialist" rather than dealer service facilities, to save money. My experience with you and in particular Rachel has shown me this is a false economy - Rachel should be commended for her exceptional service.

Prior to purchasing an Audi I had always assumed that main dealer prices were far more expensive than independents. However, after having both a vehicle service and repairs carried out by Wakefield Audi I have found that the price difference is negligible, but the service is considerably better!

""Really, really good..."" Victoria Audi - Service

"Second to none" Victoria Audi - Service

I particularly like the streamlined service which was efficient and effective. I received a good reception on arrival, the details were ready and they knew who I was. The communication was second to none and the entire process flowed well, it was effortless.

"Professional, quick and proper" Victoria Audi - Service

I just like the good service. They are professional. They are quick. They work properly. This level of service is very rare nowadays.

""Courteous and helpful"" Victoria Audi - Service

""Shocked and surprised..."" Victoria Audi - Service

""Absolutely Fantastic..."" Victoria Audi - Service

"Great value" Victoria Audi - Service

First of all they are all incredibly helpful. They try to be prompt, as soon as you walk in they deal with you right away. They wash your car for free which is a nice gesture. The prices were reasonable against the expectations of main dealers. I always felt that the whole experience was good, reasonable and great value.

""I would just like to congratulate you on providing an excellent customer experience" " Slough Audi - Service

Hi Alex,

""Outstanding "." Slough Audi - Sales

I would like to take a moment to congratulate you on the outstanding service provided by your sales team, particularly Alexander Smith. We picked up our new Audi A1 earlier this week and are delighted with both the car itself and also the end to end buying experience. Alex proved to be a breath of fresh air when it comes to the buying process, providing expert advice on the options available without ever making us feel pressured in any way. Alex kept us informed on progress and always called with an update as promised. He, along with the rest of the staff, was also more than happy to help us when we came in with both our young children. I would recommend the team at Slough Audi to both prospective and current Audi owners.

""excellent customer service"." Slough Audi - Sales

Alex,

Just a quick email to make you aware of the excellent customer service I received last Tuesday from Carl when collecting my new Audi TT. The attention to detail in the handover was excellent and despite, what is traditionally a very busy day due to the new registration, no corners were cut and Carl ensured that I was fully aware of all aspects of the car, especially the DSG, as this was my first automatic car.

It is very easy to accept these things as good customer service and just move on, but I thought it would be good to record this as such. It does make an impression and due to this, I will now be getting any servicing carried out at Slough Audi, if this is the type of excellent customer service that I can expect.

Regards

Barry

"Helpful and accommodating" Victoria Audi - Service

They're very helpful and I found the staff very accommodating. Even though they're really busy they manage to spend time with you making sure you're happy with everything…they seemed to bend over backwards to help me. They always made sure that they worked around me, rather than it be me working around them.

"Can't fault them" Victoria Audi - Service

They're just really good and I can't fault them if I tried. The way they are with me, they know exactly who I am and which car and when I am there. It’s not just me they seem to be like that with everyone.

""I would never dream of taking my car to be serviced elsewhere..."" Victoria Audi - Service

"First Class" Wakefield Audi - Sales

The whole experience was excellent. I was able to talk to the salesman without all the usual sales patter. He let me make up my own mind up on the car and spoke to me in a manner that was very reassurring to make the decision to buy an Audi. First class.

"Perfect" Wakefield Audi - Service

I'm not normally a believer in saying anything is perfect however on this occasion I can't stop myself. Wakefield Audi are outstanding. The staff are personable, they're very, very friendly and they're very polite. They always treat you respectfully and they seem to get it right every time.

"Absolutely brilliant" Wakefield Audi - Service

I thought the service was just excellent. The ladies on reception are brilliant. They do everything they can to make sure everything goes okay for you… they were just absolutely brilliant.

""Brilliant"." Wakefield Audi - Service

Over the last two weeks, I had to bring my vehicle in for repair -on each occasion it was something of an 'emergency'. I would just like you to know how brilliant your service staff were. I was left with the impression that they simply could not do enough to help and make what will always be something of a stressful experience as easy as possible! They were ace and I'd like you to pass on to them my thanks.

With best wishes

Mr Stringer.

""My thanks to all concerned"" Wakefield Audi - Service

Hi to all at Wakefield Audi, I would just like to express my thanks to all concerned in getting my Audi A6 back on the road. Your good will was so appreciated. Once again my thanks.

Kind regards.

Mr S Hoddes

"Friendly one to one service" Wakefield Audi - Service

Firstly I would like to thank Chris and Michelle for the fantastic friendly service I recieved when I bought my car in for it's service and Mot last week.

It's not often nowadays you recieve such a friendly one to one service from such a large organisation, I will use Wakefield Audi again and highly recommend them to anyone!!

The service I have recieved is second to none, all the staff are down to earth and friendly, the atmosphere is relaxed but still very professional.

Love the bottle of water in the quality clean courtesy car, the free drinks in the showroom, my clean valeted car when I picked it up, all of these little touches really make the difference.

Well done and thank you for a great service!!!

Matthew Cobbold

"Looked after" Wakefield Audi - Service

They keep everything simple. They make you feel welcome. They make you think to yourself "if I can treat my customers how Wakefield Audi treat me, I'd be more than happy" and that's what makes you have a warm feeling towards them. You really feel that you've been looked after.

"They've always won" Wakefield Audi - Sales

I've always been well looked after and I've had deals from them, I consider good deals, anyway. I mean, I must admit if I buy a car I do shop around for the best deal, and they've always won, so far anyway.

""Excellent level of customer support"" Wakefield Audi - Service

""A big THANK YOU..."" Wakefield Audi - Service

Hi

I wanted to say a big THANK YOU to all involved in looking at my car key problem yesterday. Thanks to all whom I spoke to regarding the issue- to Chris and Duncan. It was a pleasant experience from the driver collecting the car, who was polite and courteous, to Alison who telephoned me with updates and to whoever else was involved. It came back cleaned inside and out and with a gift to say sorry about the confusion whilst trying to book the car in.

My faith is well and truly restored!!

A. Liversedge

"Best dealership" Wakefield Audi - Service

They tick all the right boxes - professional, friendly, efficient, helpful, polite. I really like the attitude of the staff…it's outstanding. They're head and shoulders the best dealership I have dealt with.

"First choice" Wakefield Audi - Service

I'll certainly go there as first call for most things now.

"They made a big effort" Wakefield Audi - Service

I think they made a big effort. I think they made the effort in being very accommodating in booking the car in when I wanted it, provided me with a loan car, and just being very polite and accommodating when I turned up to drop the car off and pick it up again.

""I want to say Well Done..."" Nottingham Audi - Sales

Good Morning, Nick,

I thought I would just take a second to let you know that I have recently dealt with Rob Taylor in your sales team. I think he should be commended for his efforts.

I needed to purchase a new A6 and did a good job trying to get my business. I have dealt with a number of dealerships and Rob was the most amenable to deal with. In the end we were not able to conclude a sale, but that was due to other circumstances.

Regards,

Guy

""Fantastic and extremely helpful"" Harrogate Audi - Sales

I would like to say how very happy I am with the service I received. Charli was a pleasure to deal with and made sure I was kept informed during the time my car was with you. After the initial worked had been carried out I was then told that other areas of work needed on the car had been identified. After this I did expect to have to leave the car for an extra day in order for this work to be carried out. But once again Charli exceeded my expectations and managed to get the parts delivered in order for all work to be carried out in one visit. I am extremely impressed by the customer service I experienced at Harrogate Audi. 

""Cut above the rest..."" Harrogate Audi - Sales

""pleasant and professional"." Harrogate Audi - Sales

My wife is just recovering form a serious illness and surgery so it’s been incredibly important to me in finding the car of her dreams.

Last night she was absolutely buzzing about her new car so thank you again for making her day and the pleasant and professional way you and your team sold us this car

Mick Cropper

"Very good customer service" Huddersfield Audi - Service

As an A8 customer they give very strong precedence to my needs and requirements, including providing a courtesy car for me. They treat me as a human being and their customer service is very good indeed. However I get the feel that they treat every customer in this way and that this level of service is common place, and not the exception to the rule.

""Great experience despite the distance"" Harrogate Audi - Sales

""Fantastic and extremely helpful"" Harrogate Audi - Sales

Garth,

As usual, the whole experience, apart from paying the bill (for the "quoted" amount), was excellent. All of the service staff are first rate. I have been associated with Audi cars for over 20 years and have direct experience with a half dozen or so Audi dealers,

Harrogate Audi is the best .....so far!!

""complete satisfaction"." Harrogate Audi - Sales

My wife and I wish to record our appreciation and gratitude to you, and other members of the Sales team at Harrogate Audi, for the way you handled our recent purchase.

From initial enquiry through to taking delivery of the vehicle, we were impressed by the courtesy and efficiency of all the staff with whom we dealt.

We had been forced into purchasing a new car by the unexpected demise of my previous vehicle. We had little time available, as we were about to go on holiday, yet the new car purchase was completed exactly as agreed, to our complete satisfaction.

Mr S Wood

"Outstanding" Harrogate Audi - Service

There's so much choice about on the market at the moment and there are some outstanding vehicles to experience however the level of service provided each and every time by Harrogate Audi ensures that I am as loyal to them as they are to me. They really are outstanding.

"Second to none" Harrogate Audi - Service

…The overall service was excellent and the staff were extremely polite. They do exactly what you ask and nothing is too much trouble. Their courtesy and politeness is second-to-none.

"Seamless process" Harrogate Audi - Service

They're very much on the ball and in touch with their customers requirements. I was welcomed in the car park, they knew my name and the entire process was seamless. The entire experience is far more professional compared to every other car experience I've had previously.

""absolutely delighted"." Harrogate Audi - Sales

Just a quick note to say thank you very much, the car is absolutely great but most of all just wanted to say thank you to you for your help throughout the process. You made it a real pleasure and really liked your honest and open approach helped me make the right choices so much so that I am absolutely delighted with the car and your customer service.

Thanks again

Cheers

Shauna

""5 stars throughout!"." Harrogate Audi - Service

As I am now a private owner I have always been hesitant in using Audi Main Dealers due to the high cost and I assumed that only Company or Lease Cars could afford to use you as you hear so many bad reports about main dealer repair cost and only interested in warranty work, but your Dealerships prove this wrong.

I have used you twice in the last 6 months and been both impressed with your service team and the cost of the repairs.

Your service team is excellent in particular Richard.

I completed the Audi survey last visit and gave you 5 stars throughout  and would do the same again if asked I will also be having my car serviced with you when due and I will recommend other private owners to do the same.

"Consistency" Harrogate Audi - Service

The most important thing to me is consistency and I know that I'll be able to deal with the same people each time I visit the showroom. I know that I can trust the updates that I receive from the team at Harrogate Audi and they always work in my interests, which is pretty rare these days.

""Excellent Service"" Leeds Audi - Service

Dear Nigel,

At a time when people are very quick to complain I just wanted to make you aware of the excellent service and support I have received from one of your Leeds Audi Master Technicians (Lee).

My new A6 has had a very frustrating (but non mission critical) problem with the SatNav traffic information function (TMC) which has not been working. I travel a lot so this function (when working properly) is something I have come to rely on in my previous cars.

Lee was immediately sympathetic, and has worked over the last few weeks to understand the problem, including spending some time driving the same model from your existing vehicle stock.

Touch wood the problem now seems to have been resolved, following a software update.

Although the problem was an inconvenience, I feel that I have received excellent customer service from Leeds Audi for which I am grateful.

With kind regards

""without exception, the highest level of customer service"" Huddersfield Audi - Service

Do you know what really annoys me these days? It’s the culture of blame. Someone has to be guilty of something, and everyone except the complainer is wrong.

I know of no harder work than having to deal with the public on a day to day basis. Everyone at Audi Huddersfield without exception showed the highest level of customer service, especially your good self and Isobel. (not forgetting the guys who collected and delivered the car either to and from my home or the Holiday Inn Brighouse.

Audi Huddersfield do certain things many other garages could learn from.

1. Disabled parking is clearly marked and near to the entrance.

2. You are welcomed with a smile – and a smile that is meant too – by Reception

3. Everyone that passes you , speaks to you, even if it is only a good morning or Hello

4. Everything is explained to you in language you can understand

5. You do what you say

6. Toilets are spotlessly clean

7. The seating area is as varied as it needs to be to cope with every size and ability (!)

Hold your head up high John, you deserve to!

Very best regards,

Mr J Hartley

""Exceptional quality of service"." Huddersfield Audi - Service

Dear Mr Doran,

I called in to Huddersfield Audi on Saturday morning without any warning as a headlight bulb had blown. Despite the service department being busy they managed to fit me in and replace the bulb. I did say to the service department that if Saturday is a problem I would come back later but they insisted they could do the job shortly. I appreciate this was only a small job, but this kind of customer service is exceptional and I would like you to thank your service department on my behalf.

Incidentally I have colleagues with Audi’s who complain about the service they receive from their particular dealership but I always defend Huddersfield as I have never had anything but quality with regard to service. I only wish my company would allow me to source my car from you!

""Faultless"" Leeds Audi - Service

""Great customer service"" Leeds Audi - Service

Hi Nigel

I just picked up my wife’s car which needed looking at as the EML light came on.

The service from the drop off this morning to the collection this afternoon was excellent. I was looked after in the main by Cheryl, but the person who greeted me at the door and another guy who handed the car over were also great.

I previously used to have my Audi RS4 serviced by you. However, the advent of a family meant selling it and getting a Volvo XC60 from a dealership in Leeds. I have been nothing but unimpressed and frustrated by them, so to experience great customer service makes an extremely refreshing change!

Please pass on my thanks to your team.

Kind regards

Rob

""Great Service"" Leeds Audi - Sales

Evening,

I just wanted to drop a quick line to commend your team on the great service you have provided me today, in particular Charlotte in your service team.

If there is any way you can recognise this, and pass on my feedback, I would be grateful.

Many thanks

Raj Gill

""I highly recommend"." Huddersfield Audi - Sales

The staff at Huddersfield Audi are outstanding! Nothing is too much trouble. I highly recommend the Audi Huddersfield dealership.

Regards

Mr Firth

"Impeccable" Huddersfield Audi - Service

Customer service is impeccable. Prompt, polite, well-mannered and efficient.

"Spot on" Huddersfield Audi - Service

They were very friendly, very efficient. The general demeanour of the person I dealt with was very good and the whole atmosphere was very upbeat. They explained everything thoroughly to me and were spot on with everything they said.

"Very welcoming and very helpful" Huddersfield Audi - Service

They were very friendly as soon as I walked in the door. Very welcoming and very helpful. They even had a technician out the front whilst I was seen in case there was anything that needed clarifying. I dealt wth the same person throughout the course of the day and my car was immaculate.

""The overall service was very efficient, excellent job!"" Huddersfield Audi - Service

During my time at Huddersfield Audi the service receptionist was very helpful. The receptionist met my servicing needs by arranging to collect the car on a suitable date for me.

The member of staff collecting the car had all the details of the work required to be done printed out and ready for me to sign on collection. All was correct and the car was cleaned inside and out.

The overall service was very efficient, excellent job!

Mr Brook

"Faultless" Huddersfield Audi - Sales

They were very friendly. They were very professional, the way they dealt with everything. They make you feel special. They always do what they say they're going to do, nothing seemed too much trouble. I couldn't fault them.

"Absolutely fantastic" Huddersfield Audi - Sales

From start to finish it was easy, relaxing and the sales rep even found a way to entertain my 2 children (he gave them some trucks to play with). He was absolutely fantastic. It was by far the best experience I've had when buying a car.

"Exceptional" Harrogate Audi - Service

Your guys do it exceptionally well. I'm very, very grateful for eight, nine years of service. 110% warm toward the brand.

""Takes the stress out of car issues"" Derby Audi - Service

I would just like to send this short email to feedback on the excellent customer service I have received on my last 2 visits to Derby Audi. I came last week for my winter check and again today with a slight problem that was easily sorted by your team.

All the team I encountered we're excellent, but I particularly was in contact with Emma in the service department and David Panter.

Thank you, takes the stress out of car issues and an altogether more enjoyable experience. I wish more companies in the UK would follow your example.

Kind regards,

Carolyn Burke

"Entire satisfaction in level of service" Derby Audi - Service

Dear Aaron,

I write to express my appreciation and entire satisfaction in the level of service and customer care demonstrated by Audi Derby for the maintenance work on my Audi A8 yesterday.

Please give my sincere thanks also to Teresa on the service desk.

Many thanks to all concerned.

Best regards,

""Professional and Courteous..."" Bradford Audi

I have never had to thank any car dealer but on this occasion I feel a big thanks should go the way of Zoe who dealt with me throughout the service, she was professional, courteous, friendly and could not do enough to provide me with a smooth service. Thank you Zoe

"Exceptionally good" Derby Audi - Service

They do exactly what they say on the tin…The service you receive when you take your car along is always exceptionally good. They always make you feel comfortable. They are professional from the people you speak to at the point of booking to the people on the front desk…you really do get a sense that they value their customers.

"Excellent from start to finish" Derby Audi - Service

I can't say anything more than they're excellent from start to finish.

"Excellent service" Derby Audi - Service

The service was excellent. The staff were very courteous and offered me a lift to work when I dropped the car off. The customer service was very good and efficient. The people I dealt with were very helpful and organised.

"Smoothest process I have ever experienced" Bradford Audi - Sales

"Attention to detail" Bradford Audi - Service

The whole experience was excellent. The attention to detail and the level of personal service was fantastic. The new showroom is absolutely marvellous, particularly the drive through facility.

"Quality service" Bradford Audi - Service

The quality of service that I receive by Bradford Audi staff is excellent

"Efficiency of the highest standard" Bradford Audi - Service

You tell them what the problem is and they get down to it straightaway.

"Outstanding" Bradford Audi - Sales

It was highly organised. The salesman was outstanding. He was fantastic. He told us the information that we needed and didn't fuss around or tell us about things that weren't relevant to us. It was just a really pleasant experience.

"Everything was brilliant" Bradford Audi - Service

Excellent service, very friendly, nothing was too much trouble. The staff were very attentive and hospitable and I knew exactly what to expect. The whole experience from start to finish, dropping the car off in the morning, ordering the courtesy car, everything was brilliant.

"Knowledgeable, efficient and professional" Bradford Audi - Service

The team there are very knowledgeable, efficient and professional. They did whay they said they were going to do, they were polite, informative and helpful and my car was returned to me the minute they said it would be back.

"Very happy" Harrogate Audi - Sales

I was given excellent information about the car without feeling pressured. I felt that the service was personal and that all aspects of the sale were explained fully. Overall I was very very happy with the experience.

"Nice and pleasant experience" Harrogate Audi - Sales

From when we first went in with the original inquiry,  the guy we spoke to, was very helpful. He was up-to-speed with all the different aspects about the Audi range. It was a nice and pleasant experience. After we picked the car up, my wife rang the Audi bosses to pass on the comments.  We were kept informed about the build and with how things were going.  I certainly wouldn't hesitate going back there, when we change our car. There is another Audi dealer closer to us but we'll go back there for servicing, even though it's an hour's journey.

""Excellent Service"" Derby Audi - Service

To the Sales and Service managers,

Just a short message to thank your staff for an excellent service.

My car was only in for an MOT but from Colin Harvey my normal contact (who is a great ambassador for your company) to the girls in the service department particularly Emma who kept me informed of progress even after it had to be returned for extra work to the guys in the back who returned my car not only repaired but in a very clean condition.

In todays tough economic climate that sort of back up can only encourage and maintain business.

Regards

Mr R. Wheatley

Director

"Go back there again" Harrogate Audi - Service

They got in me very promptly for my service, it was the day after I had called. They had my car within 24 hours and they left a few treats in my car for me and that was nice. They also valeted the car There was nothing that I disliked. They made a big effort and it was good. I'd go back there again.

"Interested, friendly and competent" Harrogate Audi - Service

The quality of their own staff from the first call to service department to the way we're treated, to the nature and training of the master technicians and the way the car was brought back.  They're interested, they're friendly, they're competent, in direct contrast to a lot of retail organisations. They're very good. They've been well trained. I think a great effort.  It's difficult to put into words but you have to experience it if you're just one to one with somebody and their own language, their facial expressions, their attitude, all gives you the impression that they are interested in your being there.

"Faultless" Harrogate Audi - Sales

I can't say anything wrong about the service I received. I've had about 14 or 15 new cars and when I collected this one, it stood out among them all, because it was perfectly valeted. The handover of the vehicle was faultless.

""Determination and pride"" Derby Audi - Service

Just thought I should write a few lines about our recent experience. On Thursday, 18th August 2011 we brought our TT (FE10 RDZ) to your dealership following a recent service and investigation into an intermittent rattle which had started in the area behind the passenger seat. The car was booked in by Natalie on Service Reception and I spoke to a (Master) Technician, Andy [Sorry - I cannot recall his second name].

The nature of the rattle was such that it only presented itself intermittently - it may even have been dependent on the temperature - so it was not easy to track down and cure. We were supplied with a courtesy car, initially for a few days, but this turned into a full week as Andy was determined to trace and cure the annoying rattle. Natalie kept us informed throughout the week of what was happening with the vehicle and since we collected it on Thursday, 25th August 2011 the car has been rattle-free.

"They made me feel special" Derby Audi - Sales

Customer satisfaction, politeness, friendly and approachable staff, good business manner, very personable experience. Most definitely a good flow of information. They made me feel special with their very friendly and very personal service and gave a good sense that I was an important customer to the dealership.

"10 out of 10" Derby Audi - Sales

Fundamentally it was efficient, friendly and everything was very professionally done. I was left with no illusions as to what was happening and it ticked all the right boxes. They kept me informed throughout and were very thorough. 10 out of 10.

"Superb" Derby Audi - Service

I love the attitude of the staff, they are superb. Friendly, helpful, attentive, efficient, concerned, everything I would expect one to be if I took my car in. I cannot praise them highly enough. The people are so nice. I get every bit of the help that I need, if I walk in people greet me by name and know me. I have absolutely no question that I would go back to Derby Audi next year to have another car, which I shall.

""Excellent Service"" Derby Audi - Service

Over the last two weeks you have carried out repairs and service to my company car , an Audi A4.

I would like it to be noted that the service and courtesy I received from your staff, Emma and Teresa has been excellent and I will gladly recommend you to family, friends and colleagues.

Many thanks

""The highest standard"" Derby Audi - Service

On my journey to attend a 2^nd interview on Monday morning, I had the unfortunate bad luck to break down on the M1 close to junction 24. It was ascertained by Green Flag that the vehicle would have to be taken to a dealership for repairs.

On arrival I was greeted by Mike who very quickly responded to my predicament, the panic on my face must have been obvious, & he was fully sympathetic to my predicament. Mike managed to get my car in the workshop with 10 minutes of arriving, sorted parts & arranged a schedule to repair, he then arranged for transport to get me home. On agreement of the repair he then arranged delivery of the vehicle the following day. The drivers supplied were of the highest standard & were very obliging with a positive disposition.

To you this may seem common work practice! To me his attitude, composure, level of experience, apathy & professionalism were demonstrated to be of the highest standard. I have used the other branches in the past, & have always felt uncomfortable about the experience, mainly due to lack of service. I suggest they spend a day at Derby Audi & learn from the high standard set.

I hope this feedback is useful, & please ensure that Mike receives a Thank You. Due to his help & support, I managed to find alternative transport to the interview & secured the job.

Thank You Once Again.

Mr Weston

""Prompt and professional service"" Derby Audi - Service

A quick note to say thanks for the very prompt and professional service that I have received from Garry today. My request for service history, on a car that was provided new from you in 2006, had its challenges regarding the change of systems. However, he has provided me with the best options under the circumstances, for which I am very grateful.

Kind Regards

Mr S Clayton

""Service was brilliant"" Nottingham Audi - Service

Dear Nick,

I wanted to email yourself regarding the service received when I brought my Audi in for investigation in Dec 2011. The service was brilliant, the issue was resolved quickly (1day). The service/ manner from staff was always polite and helpful.

Kind regards

Heidi Gontu

""Excellent service"" Nottingham Audi - Service

Good morning Nick,

I can report an excellent service from all your team and no complaints at all from my side.

""Very happy customer"" Nottingham Audi - Sales

"Helpful, courteous and professional" Nottingham Audi - Bodyshop

Mr Tye was extremely helpful, courteous and professional throughout the life of the claim. I am extremely pleased with the bodywork repair, so much so that the repair is completely invisible.

"Feel welcome" Nottingham Audi - Service

Whether it's the receptionist or the mechanic, they make you feel very welcome.

""professionalism, courtesy and a smile" " Nottingham Audi - Service

Good afternoon

So many people complain but not enough people congratulate.

Having had more maintenance work on my A4, (as I will only use Nottingham Audi for any work) as always, I was met with professionalism, courtesy and a smile.

Phil Emblin kept me informed throughout the duration, and is a credit to Audi, and that is why I will keep coming back to you, regardless of the size of the task involved.

Well done and thank you

Dyanne Owen

""Very pleased with the service"" Nottingham Audi - Service

""Very Happy"" Nottingham Audi - Service

""Very Impressed"" Nottingham Audi - Service

""Impressed with the technical knowledge"" Nottingham Audi - Service

Good afternoon,

Thank you for your e-mail and yes, as always, I was completely satisfied with the service I received from Audi.

The level of service, professionalism of staff etc. are always ‘second to none’ and it is always nice to be greeted by Phil, he does make you feel very welcome, even though you know you will surely be spending money!

I must also mention, that being in a predominately male industry, I am always impressed with the technical knowledge of the ladies on the service desks – ‘Girl Power’ and all that!

Being personally very customer service orientated it is such a shame that the Audi service is not replicated throughout other businesses.

Kind regards

Sharon Roberts.

""Exceptional Service"" Nottingham Audi - Service

Hi Nick

Just quickly to thank you for your exceptional service last week.... it was all a rush for me.. but even though it was the end of the day, your team secured me a courtesy car.. On arrival Jo on reception was professional and welcoming and Angela helped me and also got a lovely man to show me around the courtesy car...

Overall a great experience (first time I have had a Audi) as always had a BMW and used to the great Sytner’s service

Regards Tracey

""Yet Again Excellent Service"" Nottingham Audi - Service

Hi Nick

Yet again excellent service provided by Audi at Nottingham.

Regards,

Linda

""the whole experience exceeded all my expectations!"" Nottingham Audi - Service

Dear Nick,

I am glad to see a prompt come through and be able to reply..
I know myself too well to admit, that I probably would have not done so, if I had to go searching for a way to let you have any feedback. We are all cramming such a lot into our working lives nowadays that we miss on the most important things! Anyhow...worth me taking a few minutes out to write a couple of lines.

I arrived a tad early as the car was booked in for 2pm, but I had a teleconference to log on at the same hour, so I gave myself a bit of prep time. I was quite unsure as to how it would all turn out if I'm honest!

Firstly, I was greeted by the lady on reception, who confirmed that one of her colleagues who was with another customer at that time would be over shortly.

Sure enough - within a couple of minutes I was talking to Lauren.

She was lovely, almost read my mind, as she seemed to have a solution for me ...before I had even told her what I needed help with....
So, without too much explaining on my part, she had organised a quiet room for me to carry on with my daily work and be able to log onto my call, plus a coffee and biscuits to go!!

When the same happy face returned the keys for the car that was by now serviced, cleaned and parked by the entrance....I was still on the call that started at 2pm...but I was happy too!!!

Does not take a great deal of effort I guess, to understand the pace of your customers and try to match it....but this time the whole experience exceeded all my expectations! I really did feel looked after. In fact I took a call in the car on my way home and remember saying I experienced the VIP treatment!

Credit to all the team(clock-work springs to mind)
Thank you , Please pass on a personal thank you to Lauren for making my day, not to mention my working day....a pleasant and easy one.

Regards,

Laura

""all round great service"." Nottingham Audi - Service

Thank you for an all round great service and a special thank you to Gemma in the service department.

Regards James

""I will definitely reccomend"" Nottingham Audi - Service

On Thursday 23rd September 2010 my Audi A3 was booked into the Nottingham Audi dealership. I just wanted to thank Danielle and the whole team for making the process an absloute dream. The professionalism and service that I was shown was second to none and every aspect of my visit made me feel important!

Thank you again and I will definatly reccomend any friends to use your services in the future.

Many thanks

Mr S M. Carter

""Second to none"" Nottingham Audi - Service

To all at Nottingham Audi,

Following a breakdown I recently had cause to have my vehicle towed to your centre. I felt compelled to send this E-mail as the welcome and assistance Charles gave to me was second to none. I believe he is an asset to Nottingham Audi.

Many thanks.

Mr S Hare

"Excellent experience" Nottingham Audi - Service

 Hello

Just to say what an excellent experience I had yesterday at Audi Nottingham. My car went in for a service and MOT. From the minute I arrived, being addressed by my name, to the point of collecting my car at the time specified, I cannot fault the service. All the staff were courteous and friendly without being overzealous.

I have made my dissatisfaction known in the past whenever I have received poor service, so I am very pleased to praise when it is as good as this.

Please pass my sincere thanks to everyone who was involved.

Regards,

V. Elliot-Haig   

""I would not hesitate in having another Audi"." Nottingham Audi - Service

I would like to give you my feedback of my visit of today regarding my Audi A3, which I have had for nearly 2 years from new. In the last few months it has had this rattle from the soft top roof and it was booked in for 9am this morning. When I arrived with my husband we were greeted by members of staff and shown in to the show room and met by another member of staff the process was excellent and I felt it was a personal touch.

When I collected my car it was very positive and was treated as a person not just another member of the public coming to pick your car up like most dealers.

I found my car washed and Hovered, which I did not expect only if I had a service with you.

This is my first Audi as I have always had a number of Peugeots cars, since having this car I just love it, and after today the way we were treated I would not hesitate in having another Audi when the time has come to replace it.

I want to congratulate you on your performance and the service after care it is outstanding, not many dealers follow the after care like you do, once the car if bought from them.

Many Thanks

Mrs J Barnes

""spectacular buying experience"." Nottingham Audi - Sales

As always, I just wanted to say what excellent customer service I received yesterday when I brought my Audi TT in for a service. Phil in service looked after everything and everything was dealt with in an excellent manner.My request for an Audi A1 courtesy car was met (as my partner is interested in buying one). I subsequently spoke with Ian in Sales and despite it being close to home time appeared only to happy to help, so all in all good effort to all involved.I wanted to quickly pass this positive feedback on as only too often people are quick to comment on the bad points but very rarely the good points.

Kind Regards

Mr A Page

"Compelled to send you a note of congratulations " Nottingham Audi - Sales

I have today taken delivery of my new approved used Audi from your dealership and feel compelled to send you a note of congratulations on your Team.

From the time we arrived at the dealership last Friday evening for our test drive, we were made to feel very welcome and everyone ensured we were comfortable at all times.

We want to say a special word of thanks to Ian, your Sales Executive who dealt with us throughout our purchase. Ian was both professional and friendly at all times and took us through the whole process smoothly and very comprehensively.

It always makes the experience more pleasurable when you receive good Customer service and we certainly did.

Thanks to all at Audi Nottingham and especially Ian

Best Regards
Sharon & Vic

"Very nice and welcoming" Nottingham Audi - Service

I love the welcome you receive when you arrive. I'm particularly impressed by the gentleman who greets you as you walk in the door…it's very nice. It's just a very welcoming feeling that makes you feel comfortable. I have to congratulate you because it's really good.

"Efficient, speedy and organised" Nottingham Audi - Service

"Very special" Nottingham Audi - Service

The personal attention and modern and inviting reception area are fantastic. This dealership clearly takes pride in the facilities it provides to its customers and this is reflected in the attitudes of the staff. They make you feel very special.

"Care about customer service" Nottingham Audi - Sales

Really friendly and helpful staff. You are treated like a "person" and everyone there seems to care about customer service and not just selling cars. Nice attention to detail, just simple things like checking I was ok,  making me a drink etc. Nottingham Audi are a great bunch and I trust the service will continue to be excellent.

"Professionalism" Nottingham Audi - Sales

The professionalism, lovely set up and honourable organisation made buying a new car from Nottingham a very easy decision. I was treated decently and with respect and I got the feeling that this would be echoed throughout the whole company. I was extremely comfortable during the entire process.

"Unlike anything before" Nottingham Audi - Service

The welcome you receive is unlike anything I've received before. You get the impression that nothing is too much trouble. The attention to detail is good…waiting area is nicely laid out, magazines are on show, there are sweets on each table and the coffee is fantastic. It's just a nice place to visit…they greet you, they smile at you and they chat to you.

"Red carpet treatment" Mayfair Audi - Sales

Made you feel special, as if you were the centre of attention, red carpet treatment when you walk in. It was a real pleasure to be dealing with them.

""left me a satisfied loyal customer"" Leeds Audi - Service

I phoned Leeds Audi to book my A3 in for a service and an MOT. I spoke with a gentleman who was very friendly and helpful. He took me through the details of the service and handled my enquiry very efficiently.

I arrived on Tuesday morning and was greeted by Chris who welcomed me to Leeds Audi and offered me a drink. I received a call at 2:40 to advise me my MOT had failed as it had a bulge in the rear tyre. This had not been picked up in the initial service. Charlotte apologised for the situation and advised me as a gesture of good will she would refund the cost of the tyre.

She handled the situation really well and such left me a satisfied loyal customer of Leeds Audi.

My thanks to all staff involved.

Mrs J Cuttle

"Let you decide at your own pace" Leeds Audi - Sales

I've dealt with Leeds Audi for a number of years and the sales team are excellent, very very good indeed. They're not pushy at all but dedicate the time to ensure you've all the information you need to make a decision at your own pace and in your own time. It's like talking to one of your mates. You really get a sense that they love the cars and the brand and this comes across when they talk to you about the cars, the specification and the different options available to you.

"First class" Leeds Audi - Sales

Everything from start to finish was first class. The whole process ran very smoothly. It was all asbolutely perfect. I have no criticism for any aspect, only praise for the entire experience. Like I say, they're first class.

""absolutely fantastic service."" Leeds Audi - Service

On Saturday morning my husband and I had the misfortune of breaking down in our 18 month old A5, on a day out travelling to see family

We contacted the breakdown centre and from that moment on we had absolutely fantastic service.  The breakdown team arranged everything for us and between them and your staff at Leeds they rang us every half an hour to ensure we were ok.

Unfortunately our car could not be repaired at the road side and we had to be assisted back to the Audi garage at Leeds.  Again your staff were absolutely brilliant, even though we had our dog with us they invited us to sit in the showroom and have a warm drink until a taxi arrived to take us home

It is always a shock to break down but your team ensured that we were safe and well and we cannot offer our thanks enough.  You have an excellent team who are a credit to you especially Jane and Adele at the breakdown centre and Maxine at your Leeds showroom. 

Please pass our sincere thanks on to all who were involved

With kind regards

Mr and Mrs Allbrighton

""A pleasurable experience.". " Leeds Audi - Sales

I collected my new Q5 from you yesterday. Throughout my buying process I have dealt with John Hove. I live just outside of London, so until yesterday had never met John. However I want to record my appreciation of how he dealt with me throughout the process from ordering through to collection from Leeds yesterday. Nothing was ever too much trouble for him and he kept me fully informed throughout the period of what was happening to my car where it was etc. Yesterday he was excellent in showing me round the car, telling me how things work everything about the hand over. Customer Service is obviously very high on his priority and he excelled at it all. I would have no hesitation on recommending him to anyone wishing to purchase an Audi.

It has been a real pleasure dealing with Leeds Audi and because I live in the south am only sorry that I can not use you to service my car.

Once again thank you for such a pleasurable experience.

Kind regards

Mr C Waugh

""a very high standard.". " Leeds Audi - Sales

Just a quick message, to say thank you very much for all your help in supplying Lynn's new Audi. For most people, buying a new car doesn't happen every day and the experience should be special. You certainly surpassed the "special" level and the way we were treated on Sunday was exceptional. Really liked the reveal in the showroom and the flowers were lovely. The car was prepared to a very high standard, pity the weather can't stay dry enough to stay clean.

Lynn seems to be very pleased with her new investment and once she has mastered some of the new gizmos I am sure she will enjoy it a great deal.

Regards

Mr Ryan

"Consistently excellent" Leeds Audi - Service

Everything was good, brilliant. Everybody is solid and the consistency in the level of customer service is excellent. Even though I had taken my car in for a service the salesman that I bought my car off came up and remembered my name which I thought was great.

"Where I always go" Leeds Audi - Service

That's where I always take it. They're all very professional there. When they say they're going to do it, they do it.

"Go out of their way" Leeds Audi - Service

They go out of their way to do things that they don't have to do.

"Really tried to help" Leeds Audi - Service

Overall I just thought they were fabulous, all of them. 100 percent every effort. I think they went above what they needed to do because it wasn't their problem that my warranty wasn't covering it but they really tried to help me.

"Great customer experience" Leeds Audi - Service

They've got everything right. The customer experience is great. You're dealt with promptly. They understand that people are busy and have commitments. They completely take the hassle away, so well done to Leeds!

"Very warm welcome" Leeds Audi - Service

I wouldn't take my car anywhere else. They give a very warm welcome and have a great team of people that really look after their customers. It's always a very pleasant experience and the attitude of their staff is friendly and efficient.

"Excellent customer care" Leeds Audi - Service

I particularly like their professionalism and courtesy. Very efficient throughout the entire experience. Just strictly professionalism - they know exactly what they were doing. Excellent customer care, excellent service.

"It was just perfect" Leicester Audi - Sales

The whole experience was great, exceptional. It was just perfect. The handover and the service I received was outstanding. There wasn't really much more that I could expect from them because everything was done exactly right and on time and perfect.

"10 out of 10" Leicester Audi - Service

The overall experience and general customer service is A1, 10 out of 10. You are always accommodated, made a nice cup of tea, there's a nice atmosphere in general. You can tell they all work hard but they all seem happy in their work and are always smiling.

"Courteous, helpful and polite" Leicester Audi - Service

Where do I start? They were absolutely great….courteous, helpful, polite. Couldn't have done enough for me. I was greeted by name and provided with refreshments. They went out of their way to be as friendly and approachable as possible whilst not compromising on their professionalism.

"Pleased and delighted" Mayfair Audi - Sales

"Pleased and delighted", these were just the words my wife said when we walked out. I would like to thank you for setting up a world class Audi showroom that is managed by highly professional and courteous friends.

""it is a breath of fresh air to find a sales person who was not pushy "" Leicester Audi - Sales

Hello,

I just wanted to say that it is a breath of fresh air to find a sales person who was not pushy and understood what I wanted from the deal, etc.

Came to view an Audi TTS on Monday 21^st and came back on Tues 22^nd to do the deal.

David was very helpful, friendly and professional.

I would certainly recommend Audi Leicester to any of my friends and colleagues.

Thank you

Mr M Adams

""excellent service every time"." Leicester Audi - Service

I would first of all like to say how pleasurable it has been dealing with your branch, owning two Audis and getting an excellent service every time I use your branch. Mainly I would like to say that your service team have been extremely professional and always done a good job when dealing with me. I know it’s always nice to hear good things about your staff/team so this is the reason for my email.

Many thanks

Mr Tasneem

"High standards" Leicester Audi - Service

They were very professional and it was a very pleasant experience. Everything went very smoothly and all the work completed was to the highest standards. The experience I received was exceptional at every level.

""Satisfied Customer..."" Leeds Audi - Sales

Just a quick note to say that I have been extremely impressed with the customer experience I have received at Leeds Audi. From the booking team, front of house and service departments. I was also impressed with the extra touches such as asking if I needed a lift anywhere once I'd dropped my car off and the complimentary sweets & refreshments etc. All this is done in a relaxed and welcoming way without being pretentious or overbearing which I think is crucial. Keep up the good work and please pass this on to all the staff.

""Experience to date has been excellent."" Leeds Audi - Sales

I would like to drop you a quick e mail to let you know of my recent experience when purchasing my new car from your dealership.

Kenny was the sales person we dealt with from point of order to handover and I can only describe the experience as a welcome change, handover was excellent and Kenny made a real effort with us and even covered the car up with the new model launch covers which I thought was a nice gesture.

Kenny kept in touch over the next couple of days to make sure I was completely satisfied with the car; I have to say I have had so many average dealings with motor traders over the years so credit where it is due the experience to date has been excellent.

I realise I am somewhat of a perfectionist when it comes to cars (Ken will know what I mean) so please pass on my thanks personally to Ken for a good job and the loan of his car.

Regards Mr D Hufton.

""I'm in good hands with Leeds Audi."" Leeds Audi - Service

On Thursday 14/4, I'd booked my car in for a check up. The day was just the worst day I could have planned for. I was really stressed with work stuff and realised at 6pm that I'd left my house keys attached to the car key. I didn't have any means to get in the house as my "back ups" were away, and I have a dog who would have been very hungry and upset at not being walked and so on. I was also going out for a meal with friends that evening. I tried to contact the number Charlotte had rung me on a couple of times and it went to answer phone. I assumed the shop was closed and I was really working out how I'd get through the night and ready for work the next day. Then, well after 6, Charlotte rang me back. I can't tell you how relieved and happy this made me. We paid the bill, she arranged to leave my keys with her colleagues and I was able to get home safely, feed the dog, go out for the meal and enjoy another stressful day at work. Not only that, but the very genuine welcome and offer of help I received when I arrived all hot and flustered that evening, was outstanding - get this: my car was parked right outside the front door, so I didn't even have to look for it.

You did very well and I'll be back. Unfortunately for me a missing spring in the rear suspension has been spotted, so more repair work but I'm in good hands with Leeds Audi.

Thank you Charlotte

Miss C Fenwick

"High quality" Leicester Audi - Service

The staff were very friendly and the work carried out was very good and high quality. I was very satisfied and they talked me through everything they had done. They accommodated me at late notice and I was made to feel very welcome. They dealt with me in a very prompt and efficient manner. I can't ask for more than that.

"Focused on getting it right" Leicester Audi - Service

I think they really are focused on getting it right for the customer. As I say, I'm highly appreciative of the service and I couldn't really fault the way they deal with me as a person, the way (they) dealt with the car and then told me what they have been doing, etc. It was just a whole professional experience.

"Warm and friendly" Leicester Audi - Service

Leicester Audi is quite a warm and friendly place. It's just a nice place to go.