Audi Customer Testimonials

"Keep up the good work!" Reading Audi - Service

Dear Mike

As usual, I'm very happy with the service provided.

Key to this is the communication you provide to your clients, keeping me informed every step of the way.

I will always recommend you to my Audi driving colleagues.

Well done, and keep up the good work !

Thanks again.

"Amazing team" Reading Audi - Service

Hi Mike,

I was actually going to email you to congratulate you on the amazing team you have.

Working in luxury goods, I know how Customer Service is important, and the one you offer is excellent. Alex served me this week, and he was great! He kept me up-to-speed and answered all my queries, he even showed me a video of my car being fixed!

Please note that I have been to another Audi Centre in the past and was not impressed. I would recommend your garage to anyone. I have actually spoken to a couple of my Audi colleagues about your garage and told them to visit it too.

Kind Regards

Ben

"10 out of 10" Reading Audi - Service

"Outstanding" Reading Audi - Service

Hi Mike,

The level of service provided at Reading Audi was once again "outstanding". Sarah dealt with me really professionally and as usual provided a good customer experience. This is part of the reason why I choose to drive an Audi and will continue to do so whilst using Reading Audi as a preferred garage.

Many thanks,

Mr Pau 

""A credit to your company"" Reading Audi - Service

""Excellent Work"" Reading Audi - Service

Mike,

Just to let you know that I certainly was 'extremely satisfied' with my recent experience at the Reading centre.

I was contacted on several occasions to update me with progress & then to finally inform me that the car was ready to pick up.

My advisor, Sarah, made me feel a valued customer & had a friendly & professional approach that I can't fault.

All in all a fantastic customer service experience & a free bottle of champagne to top it off - hopefully this can be opened when England win the Euro Championships (I'm not saying which year though!).

Keep up the excellent work & I look forward to my next visit.

Kind regards,

Spencer

"Excellent" Reading Audi - Service

Hi Mike,

Excellent and polite service and thanks very much to all at Audi.

Richard

"Personal touch" Reading Audi - Sales

It just honestly was a personal thing. He was a really, really nice person; wasn't too forward, too abrupt, wasn't pushy; it was all on the level playing field you know, and basically what I wanted, I got. It was outstanding!

"Very special" Reading Audi - Sales

They made me feel very special. They made it quite dramatic having the car in the showroom and covered up. Everything was really good.

"Above and beyond" Reading Audi - Service

I have thanked him profusely for going ‘above and beyond’ the service levels even I expect from Audi. We currently have two Audi vehicles, with no plans to change brand, and will in future come to your Centre for all our needs and will certainly recommend Nick to others.

"Enjoyable and exciting" Reading Audi - Sales

We would like to express our satisfaction with the service that Guy provided for us throughout the purchase of our new Audi A3. Guy made the experience very enjoyable and exciting and we loved the special touches he added.

""Excellent as usual..."" Readin Audi

""Seamless"" Reading Audi - Service

"Really helpful" Reading Audi - Service

Whichever staff member we dealt with, it was constant. Really helpful, couldn't do too much for you. Nothing pushy, but everything you wanted they sort of said 'yeah, no problem. We'll do it.' What they said they would do they did.

""Very impressed"" Reading Audi - Service

""What an excellent service"" Reading Audi - Service

""Second to none"" Reading Audi - Service

""Very impressed"" Reading Audi - Service

""First Class"" Reading Audi - Service

""Fantastic Service"" Reading Audi - Service

Dear Mike,

I thought it a good idea to pass on my thanks for the fantastic service that I received whilst using Reading Audi yesterday. In particular Sarah was especially helpful.

Very rarely these days do you receive service like I did yesterday. Sarah and the rest of the team are a credit to the Sytner group.

Yours sincerely

Kevin.

""Feel Valued"" Reading Audi - Service

Hi Mike,

I would just like to say that I have been extremely satisfied with the service I have received from your team.

I feel valued as a Customer at Reading Audi.  I think that the service you provide from the moment I arrive is excellent.  I'm immediately seen to on arrival, and its clear that each time you are expecting me.  I'm met with a professional service from the team, and I'm kept notified throughout the day whilst I wait for news on my car.

I have also received courtesy cars that are of a similar standard to my own, which is also very good to have.

I will continue to utilise your services whilst I drive an Audi.

Best regards,

Mark Walmsley

""Excellent"" Reading Audi - Service

 Mike,

Just a very quick note to say that I thought Sarah was excellent, very friendly and attentive and knew what she was talking about. Also the gentleman who serviced the car came out to see me and show me how to connect the iPhone 4 to the car telephone system. Again very helpful and not rushed and good at customer care.

Kind regards

Simon O'Reilly

""A+"" Reading Audi - Service

Hi Mike

I would like to give feedback and thanks for the opportunity.

On arrival at the garage on Monday I was initially frustrated that my booking for the MOT had been cancelled. However Sarah immediately made me feel at ease, sorted out the issue and ensured that I had a replacement car for the day. I should have returned the car that evening but due to traffic could not make it back to the garage before you closed. I did speak to Sarah who immediately put my mind at rest and said that I could return the replacement car in the morning. On Tuesday morning I returned the car and picked up mine. Again Sarah was friendly and professional. A+ from me :)

Thanks and Regards

Jacqui

""Courtesy and professionalism"" Reading Audi - Service

""First Class"" Reading Audi - Service

"Generous invitation" Reading Audi - Service

""Very pleasurable experience"" Reading Audi - Service

""Outstanding"" Reading Audi - Service

"Thanks for going the extra mile" 19_11_2012

"Great product knowledge" Reading Audi - Service

I like the customer service…it feels like a family. It is welcoming, informative and the staff demonstrated great product knowledge - you name it, it's answered and you're looked after in the process.

""Flawless service"" Reading Audi - Service

 Dear Mike,

I’ve just been into Reading and had my car serviced; a superb experience from point of the phone booking.

-Polite and friendly on the phone with an instant quote and options given

-Follow up call, message left and text to confirm the drive in service prior to the date

-A Lovely Lady greeted me by name as I got out of my car and had an umbrella, wowed at this point.

-Hayley was also very attentive and professional making me at least four perfect coffees/internet access offered whilst I waited

-Complimentary tyre check and upsells done in excellent manner

-Led back out to my car after the service.

Employees obviously happy = customer satisfaction; Thanks.

""Efficient Operation..."" Reading Audi

Mr Murphy

""Complete Satisfaction..."" Reading Audi - Service

""No hesitation in recommending you"." Reading Audi - Service

Just wanted to say thanks for a great service. I recently purchased a car from Audi and it unfortunately had a few issues with it. Living round the corner from you I obviously bought it in, and the service from yourselves has been outstanding.

I have been dealing with Neil and found him very professional, helpful and patient. Also with your technician Paul and most recently Sam. You’ve since replaced my flywheel, fixed a gearbox leak, and replaced the spark plugs. The car now drives like it should have done in the first place from an Audi dealer, and the issues have seemed to have disappeared.

I would have no hesitation in recommending you for servicing or fault remediation, and just wanted to say thanks really for sorting out my car, in exactly the way I’d expect from Audi.

""My next car will be an Audi". " Reading Audi - Service

The best word which describes my experience is outstanding and I would defiantly recommend and return to Reading Audi. I particularly liked the quick co-operation. They phoned me when they said they were going to, to give me an update on what was happening, what needed doing and they were very positive and personable.

After I had the work done I haven’t needed to return the dealership it was done right first time. I think they made the process as positive and pleasant as they possibly could.

After this experience I believe my next car will be an Audi.

Miss J Perrins

""Faultless and Outstanding". " Reading Audi - Sales

This is the first Audi that I have owned and I found the experience of purchase and handover outstanding. I would re-purchase and definitely recommend Reading Audi. Everyone was welcoming, helpful and friendly at Reading Audi, my requirements were completely understood and the recommendations were faultless and outstanding. Having the car in the show room with the cover on was a great touch!

Mr A McLoughlin

""I would recommend you to my friends and look forward to my next visit"." Reading Audi - Service

""A real credit..."" Reading Audi - Service

"world class service..." Reading Audi - Service

""Thank you for your help"" Reading Audi - Service

Dear Mike

I recently brought my Audi S4 in to your centre for some minor work prior to travelling in Europe.

Since the work was not going to take too long, I decided to wait (rather than borrowing a loan car) and brought my work with me.

I just wanted to say that I found the facilities to be very good (wifi, power and a table to work at .....plus coffee!) and I was able to get through a considerable amount of work (undisturbed) whilst there.

Additionally, all of your staff that I met were very courteous and helpful. I would certainly have no hesitation in doing this again should be need arise.

Thank you for your help.

Kind regards,

Tracey

""Very pleased..."" Reading Audi - Service

I'm very pleased with your customer service.

I live in SW London but work in Reading. My previous A6 got serviced at an Audi dealer near home. However I phoned up Reading Audi a couple of times, for this and that, and it was immediately apparent to me that the staff there were always much more helpful and professional. My impression was bourne out when I brought my car along. From now on, I will come to you.

I really like the A6, but I was seriously considering giving up Audi ownership altogether because my previous dealership experiences have been so awful (and I'm definitely not a picky and troublesome customer).

Thanks and regards,
Nigel

""Polite and informative..."" Reading Audi - Service

The service I received was excellent - the lady who dealt with me - I think her name was Sarah - was first class.  Polite, informative, took control, smiled, pleasant.  Give her a pay rise! 

Thanks to all the team for an excellent job - no problems at all and my car was lovely and clean.

A satisfied customer and I'll be back

""Excellent experience..."" Reading Audi - Service

""A pleasure buying..."" Reading Audi - Sales

I wanted to send a brief email giving feedback on my recent purchase (Audi TTS Black Edition) from Audi Reading.

I previously had a Nissan 350Z and was looking to move to a new car which retained the sporty feel, as well as improved handling in the bad weather. I looked at a variety of dealerships in the Reading area including Land Rover, Nissan, and Audi. Trying to find a combination of the above two elements proved impossible until Danny talked me through the Audi TTS with the quattro system, something I had not previously been aware of.

Danny spent a great length of time talking me through all of the elements of the car including pro's and cons, as well as comparing it to my existing car. His passion and knowledge of Audi's came across so well and he clearly knows what he is talking about. We also spent a lot of time looking at the resell value from new to second-hand, as well as looking at stock availability ensuring I didn't have to wait too long for the car.

He worked well with me understanding I work long hours in London and needed to communicate pricing/requirements in email/mobile at various times and was always on hand to help.

It was a pleasure buying from Danny and I have no doubt he is one of your most successful sales team.

""Fantastic customer service". " Reading Audi - Service

Just a quick note to say that I was really pleased with and impressed with the level of service at Reading Audi but specifically Tonys ability to help me out when my roof got a little stuck and I'm writing to express my thanks for what is fantastic customer service! He managed to correctly guide me over the phone how to fix my roof, so I was able to drive to an important meeting before droping it in the dealership where he managed to put my car back together again!

If you have something like an 'Employee of the month' I believe he deserves it.

Makes me want to stay with Reading Audi forever!

Ms I Powell

"Extraordinary service and attention " Reading Audi - Service

I just wanted to write to you to express our sincere thanks to you and everyone at Reading Audi with regard to the extraordinary service and attention we recieved from you recently.

Having purchased the vehicle from reading Audi 18 months prior, your sympathetic and generous response to collect our vehicle and resolve the problems exceeded our expectations as a customer. I was also grateful to recieve your call out of office hours on a Friday night after returning from a hectic business trip: Your empathy and personal concern gave comfort to a stressful situation, allowing us to have a relaxing weekend knowing that everything was in hand. Thank you for that.

We would also like to pass on our gratitude to Steve who has always managed to make himself avaialble to us in an after sales capacity. Steve was also pro-active and positive when assisting us when we contacted him for his assistance upon discovering the problems with our suspension. he is a true credit to Reading Audi and it is reassuring to find someone who is genuinely interested in assisting you when you are purchasing a used and approved vehicle, a quality that I feel is hard to find these days in the used motor industry having met quite a few when we were looking for our S3.

I admire the business etheic you adopt with your customers and share the excitement you convey in our converstaions reagrding the future Audi's. I look forward to travelling to see you in the very near future when we buy our next Audi.

Thank you once again

Mr and Mrs M. McCarthy

"Greeted in the car park " Reading Audi - Service

I was greeted in the car park by a member of staff who looked over my vehicle and took the details. That was followed by a very professional service by the advisor from start to finish.

The Reading Audi Centre and service they offer is fantastic and in the environment we live in these days there can be enough demands without having other stresses.

Mr Scott Hodgetts

"Extremely courteous and efficient" Reading Audi - Service

I liked the fact that they're extremely courteous. I've used Reading Audi for several years. This is my second Audi I've had serviced there and I've had other cars before but I have to say that they're an excellent dealership.

They also very efficient, which I like. I run a company so I appreciate efficiency. They greeted me at the door, they clocked my registration number so therefore they knew I was coming in. I had a loan vehicle which I wasn't charged for, my car was valeted which I also didn't pay for and I couldn't fault them. They acknowledged me by name when I arrived. I have to say Audi is a damn good franchise

Mr S Eggar

"Very approachable people and good at their jobs" Reading Audi - Service

I was very impressed when I arrived, someone met me immiediately and walked me in to sit down and told me a service advisor would be with me shortly, I was left with Kate and was very impressed with her manner. Her attention to detail impressed me. When my wife collected the car later Kate helped her with putting her stuff in the car....she's pregnant and we also have another two year old. Really really good service. One of our other cars is a Land Rover, we have other makes as well but haven't really had service like that from a dealer with equivalent brand.

Mr. L. Bangs

"It's the little touches" Reading Audi - Service

The service, reliability and friendliness of the staff is great. They're always there to welcome you as soon as you get there. Sometimes they're even outside in the car park to welcome you with an umbrella so you don't get wet when it's raining - it's the little touches like these that make all the difference. They're very, very good. You get the impression that everyone's honest, fair and helpful.

"Great service" Reading Audi - Service

Reading Audi always demonstrates a high level of quality service and a personal touch…they go that little bit extra to make sure you're a happy customer. They treat you with respect. It's as simple as that. Great service.

"So helpful it's untrue" Reading Audi - Service

Reading Audi is so helpful it's untrue. I'd give every member of staff a glowing report.

""Our gratitude and appreciation to all at Reading Audi". " Reading Audi - Service

The Audi in question is used for transportation by Berkshire NHS for some of their patients

I just wanted to say thank you so very much to you and your staff for all the work you undertook on our Patient vehicle to ensure it passed it’s MOT. When Hugh returned it, he said he has never seen it looking so clean and polished, and I have to agree. It looks very smart, and from the reports I had this morning, is running beautifully.

And in the meantime, please on our gratitude and appreciation to all your mechanics and other staff members who put some much valuable time and effort into making us both road-worth and street-smart. And a special thank you to you too, for arranging the service, M.O.T. and valeting. Having our vehicle means that patients without transport can still access our services, and so hopefully make a difficult time in their lives a little bit easier.

Thank you for your help.

Julia

""I'll overall sum it up as positive". " Reading Audi - Service

The meet and greet service is always good when you arrive - they actually have people out here. They do actually phone you and also offer to phone you back with the progress on your vehicle and they actually went to the trouble of getting someone to come out and road test my car with me to find out what the noise was.

I particularly like just the general level of service at reading Audi

Mr S Ramson

""Absolutely first class". " Reading Audi - Sales

What is particularly good about buying a car from Reading Audi is the professionalism of all concerned and the clear way that the handover was conducted.

Everything was well prepared both paperwork and the car its self. Everything was also explained clearly leaving no doubt about any issue. Absolutely first class from advising of arrival to registration to making the appointment for handover.

My new Audi was covered when we arrived and unveiled in pristine condition. The salesman also handed over a small gift to my wife, which was a really nice touch

Mr R McLouglin

"" Reading Audi - Parts Department

Many thanks for your help with the roof today, you just made it all really easy.

Regards

Olly B

"Exceptional customer service at it's best" Reading Audi - Service

Exceptional customer service at it's best, an Audi employee had noticed my rear brake light was not working, I was immediately informed and was asked to come down to Reading Audi to have it replaced. Thank you so much!

I will definitely return due to the customer care just recieved and also I've noticed how competitive Reading Audi service prices are.

Mrs S Kernoghan

"Friendly and "happy" staff - excellent communication" Reading Audi - Service

Miss L Townsend

"Phenomenal, the most outstanding customers services I've ever had" Reading Audi - Service

The individual who was taking care of me. Neil, was phenomenal, the most incredibly helpful person I've ever had help me. I've had Mercedes and other makes of car but he was by far the most outstanding individual in terms of customer service and making sure that I was kept in the loop at all times with everything that was progressing with the car. There were a couple of hiccups but he bent over backwards to make sure all was sorted and I was back with my vehicle as soon as possible.

The general level of customer service, they make you feel welcome and they're trusting is how you feel at Reading Audi

Mr G Bell

""Pleasant and efficient manner"" Nottingham Audi - Service

""I would like to say Thank You..."" Nottingham Audi - Service

Dear Lisa,

Just a short E-mail to thank you for what I can only call my ‘day out’ at Audi last Thursday.

I was made to feel very valued from the moment I drove in, by absolutely everyone there but particularly by you. Quite literally, I have never been looked after so well.

Of course, I really enjoyed driving the A6 – perhaps one day I’ll be in to buy one, who knows?!

Much more than this, you’ve set my mind at rest with my now very shiny A3.

My car is so very important to me and so I am very grateful to you, and to everyone there.

Many Thanks,

Ross

""Thank You..."" Nottingham Audi - Service

Dear Mr Cragg,

Recently I had a phone call from Audi asking if I would like a free winter check and the air conditioning refreshed on my Audi A3.  I agreed to this and asked if there was a car I could use in the meantime to which the lady replied unfortunately not but what she had got was a ticket to the showcase cinema whilst my car was being checked.

The appointment was today and instead of waiting for an hour and a half I was treated to an enjoyable film. I just want to say thank you, it was a very nice idea.

Yours sincerely

Mrs M Irvin

""Continue to be a satisfied customer"" Nottingham Audi - Service

"Spot on" Nottingham Audi - Service

Hi Nick,

I thought I would drop you a quick note to say Thank You for the outstanding service I received this morning. From arrival to departure every thing was spot on. Please let all your team who dealt with mew know that they are a credit to you.

Cheers.

Trevor Harris

"Superb Service" Nottingham Audi - Service

Dear Nick,

A note of thanks for the superb service provided by your team at Nottingham Audi. The experience from start to finish was outstanding. In particular, I would like to single out Laura, Service Advisor. Laura is clearly a fantastic ambassador for both Audi and the Sytner Group. Setting aside her weird football allegiances, I would happily headhunt her to my own organisation!

Best Regards & thank you

JG Orr

""A real asset"" Nottingham Audi - Service

Hi Nick

Thank you for your follow-up e-mail.

Some years ago, replacing a Cam Belt & Water Pump, plus an M-o-T plus a Service would have been at least 2 days work for the repair shop and some inconvenience to the Customer!

My car was collected from home by your most courteous Staff at 0900 last Friday and delivered back to me at 16.40, with all the work completed + cleaned inside and out + a tin of sweets!

Thank you for the excellent level of service you offer to customers – you and your Staff are a credit to Audi, it is a real pleasure to do business.

Kind regards

Andrew Wiseman

""A Credit to your Operation"" Nottingham Audi - Service

""Superb"" Nottingham Audi - Service

Hi Nick,

You have a great team, Charles and the lads as always are great, Angela looked after me well and was superb.

Audi have come on well and being 12 years a Merc man the cars and the backup far exceed them now.

Your dealership for me is the best that I have experienced well done and keep up the good work.

Andrew Knowles

""Always a pleasure"" Nottingham Audi - Service

Hello Nick

Always a pleasure to come down to the show room/service dept. Efficient and friendly service across the whole team.

You have a good "formula" on customer service. Being a service provider myself/ in a service sector I appreciate it when "customer first" is embedded in the business and it is in your operation, from what I see and experience.

Regards

Guy

""Very Impressed"" Nottingham Audi - Service

""My Feedback..."" Nottingham Audi - Service

Dear Mr Cragg,

In terms of the facility to work and grab a coffee whilst you are waiting – superb.

There are two people I feel are worth a mention and whom collectively make every experience in the dealership a good one and they are Charles front of house Manager and Kevin Service Manager.

Quality, genuine customer care is rare these days, particularly in your sector of work but as a team Charles and Kevin have absolutely got every detail covered and most importantly they do it naturally. I cannot comment on the issues they have to “deflect” from within the workshop but they are always professional and honest which I cannot emphasise enough as being highly important to the customer.

Suggestion for future improvements – increase the availability of courtesy cars for busy people like myself.

Kind Regards

Emma

""Audi remain the benchmark"" Nottingham Audi - Service

Nick,

My car came to you outside its normal service schedule after warning lights came on. I was kept informed, a car provided overnight when further work was required, and I was contacted to say the work had been done.

As ever in various areas of my business and private life, Audi remain the benchmark for systematic yet thoughtful service delivery.

My sincere thanks to you and your team.

Kindest regards,

Ian Browne

""Incredibly Impressed"" Nottingham Audi - Service

Nick

""Very pleased"" Nottingham Audi - Service

Dear Nick,

I recently bought a used Audi A6 from your dealership. I am very pleased with the the way we have been treated, especially Jonathan, who sealed the deal with us. He was friendly, gave us clear options and was not pushy. I am more than happy to recommend you to other people.

Thank you

Kind regards

Dr S Bayya

""Brief note to record my appreciation"" Nottingham Audi - Sales

Dear Mr. Hilton,

Just a brief note to record my appreciation for the performance of Simon Rana over the last week.

On Saturday, this last weekend, my parents (both now in their 70s) signed up to purchase a new Q3. This was following a week of family considerations, dealership visits, car test drives and price discussions for products ranging from, for example, the Skoda Yeti, through the Ford Kuga, BMW X1 etc. and up to the Porsche Cayenne. That the Q3 is a good product in the middle of the range of those considered, speaks for itself. That we decided to purchase a new car from Audi Nottingham is to a large extent due to Simon's performance (we had also been in discussion with Audi dealers in two other locations and were close to buying a second hand Q3). Of particular note for me was the way Simon guided my parents carefully and considerately through the test drive.

I hope Simon's good performance is recognised and look forward to dealing with Audi Nottingham again when we pick up delivery in early July.

Yours sincerely,

Simon Edwards

"Thrilled" Nottingham Audi - Sales

Hi Nick,

Collected my new car yesterday , thrilled with it , Nigel was fabulous right through keep me updated , The flowers and wine were also very much appreciated.

""Fantastic Experience"" Nottingham Audi - Service

""Exemplary Customer Service"" Nottingham Audi - Service

Hi Nick,

Just wanted to drop a line to say another example of exemplary customer service from Audi last week.

Many Thanks

Debbie Whitbread

""I would not hesitate in having another Audi"." Nottingham Audi - Service

I would like to give you my feedback of my visit of today regarding my Audi A3, which I have had for nearly 2 years from new. In the last few months it has had this rattle from the soft top roof and it was booked in for 9am this morning. When I arrived with my husband we were greeted by members of staff and shown in to the show room and met by another member of staff the process was excellent and I felt it was a personal touch.

When I collected my car it was very positive and was treated as a person not just another member of the public coming to pick your car up like most dealers.

I found my car washed and Hovered, which I did not expect only if I had a service with you.

This is my first Audi as I have always had a number of Peugeots cars, since having this car I just love it, and after today the way we were treated I would not hesitate in having another Audi when the time has come to replace it.

I want to congratulate you on your performance and the service after care it is outstanding, not many dealers follow the after care like you do, once the car if bought from them.

Many Thanks

Mrs J Barnes

"Excellent experience" Nottingham Audi - Service

 Hello

Just to say what an excellent experience I had yesterday at Audi Nottingham. My car went in for a service and MOT. From the minute I arrived, being addressed by my name, to the point of collecting my car at the time specified, I cannot fault the service. All the staff were courteous and friendly without being overzealous.

I have made my dissatisfaction known in the past whenever I have received poor service, so I am very pleased to praise when it is as good as this.

Please pass my sincere thanks to everyone who was involved.

Regards,

V. Elliot-Haig   

""I want to say Well Done..."" Nottingham Audi - Sales

Good Morning, Nick,

I thought I would just take a second to let you know that I have recently dealt with Rob Taylor in your sales team. I think he should be commended for his efforts.

I needed to purchase a new A6 and did a good job trying to get my business. I have dealt with a number of dealerships and Rob was the most amenable to deal with. In the end we were not able to conclude a sale, but that was due to other circumstances.

Regards,

Guy

""Impeccable"" Nottingham Audi - Service

""High level of service"" Nottingham Audi - Service

Hi Nick,

I have to say I was very impressed with the high level of service received.

What separated it from alot of modern service was the warmth of the welcome and personalisation of the process. Your team should be congratulated on their personal skills, which will make all the difference.

Thanks

Alan

"Very glad I bought from Audi" Nottingham Audi - Sales

Hi Nick,

I picked up my car at the weekend so just wanted to feedback that the whole process was very smooth.

All good from the front end sales from Jonathan Cherry through to the finance and hand over session.

Very glad I bought from Audi……

Thanks!

Mark

""Fantastic"" Nottingham Audi - Service

""Excellent"" Nottingham Audi - Service

Hi.

As requested, some feedback regarding the service you performed for me on Mon 14^th May.

I thought that the customer service I received both at drop-off and pick-up was excellent and significantly better than I’ve experienced before. The work done seems good and the wash and valet was done very well. In all, I was made to feel extremely welcome and that my business was highly valued.

Regards.

Steve.

""Pleasurable experience"" Nottingham Audi - Service

Hi Nick

A pleasure as always. Customer Service experience is always excellent. From the moment Charles meets you, to the professionalism of Lauren, to leaving the showroom – what a shame more companies do not offer such a pleasurable experience, however that is what differentiates brands!

Kind regards

Vanessa Greg

""Perfect"" Nottingham Audi - Service

""Willing to help staff"" Nottingham Audi - Service

"Best service in the market" Reading Audi - Service

Hi Mike,

Just wanted to thank you for the service last week, without a doubt I can say that you guys have the best service in the market – I enjoy driving the car very much.

Thank you,

Ronnen

"Polite, Professional, Helpful" Reading Audi - Service

Hi Mike,            

I have just had my TT serviced at your Reading garage and would like to take this opportunity to tell you how pleased i was with the experience. The lady that dealt with me was Sarah and she was very polite, professional, helpful and made my experience altogether more enjoyable. Sarah is definately a good ambassador for you company.

Regards.

Bob Still

""Particularly Positive Experience"" Reading Audi - Service

Hi Mike,

I would like to thank you for a very high standard of customer service with my recent encounter at Reading Audi.

Sarah Jennings was very pleasant to deal with when I met her and she remembered the last time I came (November). Sarah phoned me in the afternoon to give me an update as to when the car would be ready and advised me of the need for an oil top-up. She then phoned once again to confirm the work was complete and the car was ready to pick-up.

The complimentary check-ups and cleaning were appreciated and I am happy to say that I look forward to using Reading Audi again when my car needs servicing / other work.

It was a particularly positive experience in the light of a more negative experience I had on my previous visit and in relation to another negative experience I had with another dealer recently regarding my other car.

Kind regards,
Anthony

"Extremely Satisfied" Reading Audi - Service

Hi Mike,

Just to let you know that I was extremely satisfied with the service I received on our Q7, in all respects it was outstanding.

Many thanks

Nick

"Best service I have had" Reading Audi - Service

Hi Mike,

Just to say best service I have had from a main dealer, due to previous experiences I have never been in a rush to come back but I would not hesitate next time I need a service to come back to you guys.

Thank you

Tom

""Kept me updated throughout"" Reading Audi - Service

Good morning Mr Murphy,

Can you please pass my thanks on to Neil Gowers and your team for the way I was treated while my car was being repaired.

Neil kept me updated throughout.

Regards

Richard Wherlock

""Completely Professional Experience"" Reading Audi - Service

Dear Mike,

I am just replying to your email regarding the recent service of my S6, with apologies for the delay in doing so.

The standard of service I received from your staff and in particular from Hayley was impeccable at every level. Hayley even went to the trouble of staying late when I was delayed returning to Reading and has kindly mailed an item that I left in the courtesy car.

Overall a very pleasant and completely professional experience which does yourself, your staff and the Audi brand great credit.

Kind regards,

Angus Kirkland

""We will be back!"" Reading Audi - Service

Dear Sir

I wanted to write to you to tell you about the recent experience we have had with Reading Audi.

We own a 2003 Audi A4 Avant which was initially brought to Reading Audi on 25^th January as some parts fitted by a local Independent ‘Audi Specialist’ were faulty and needed replacing under warranty. Without boring you with the whole story it transpired that the Audi Specialist had not done the work which we had been charged for and parts which were not supplied. I was dealt with by Sarah Jennings as our customer service advisor; she was superb in what was a stressful situation for us. My wife came up to Reading Audi with our one year old son, and he was looked after and given a teddy to entertain him whilst Paul (Workshop Manager) showed my wife round the car and took the time so show her what work had not been carried out. He explained everything to her and provided her with photographs, which enabled us to go back to the garage and get the work rectified and a refund.

Due to the great customer service we received, we brought our car for a service on 1^st February; again we were looked after by Sarah and Paul, who showed a genuine interest in the situation and how it had been rectified. Again the level of customer service was superb and we were updated the whole time the car was with you.

Throughout our whole experience with Reading Audi we have felt that the people we have dealt with genuinely cared. I have no doubt we will be back and we were pleasantly surprised at the reasonable costs for work to be carried out, I expected main dealer prices to be a lot higher. Reasonable costs and superb customer service means we will be back!

Please can you pass on our thanks to both Jenny and Paul- they went far beyond what we could have expected it really was appreciated by my family and I.

Many thanks,

Simon Pearce

"Making the very best of a disaster" Reading Audi - Sales

Dear Mike

Almost 4 weeks ago I drove out of Reading Audi with a 6 month old A6 Avant - looking fantastic, having parted with the best part of £30K.  10 minutes later a Hungarian left hand drive van decided to take out the rear nearside of the car at the A33/M4 J11 roundabout by trying to turn right from the left lane - you can imagine my reaction and feelings.

The reason to write to you - is that today I have the car back - absolutely pristine and I have to applaud every part of your operation at Reading Audi for the superb customer service they have provided since that day.  From sorting out a replacement vehicle through Synter Drive, to getting me home that day, to providing updates on what was happening, ensuring the repair was completely as new -  and down to the detail of having the car ready at 0800 as planned to collect this morning.

In particular Andy and Neil have been extremely helpful in sorting out in a very professional and efficient manner what, for me, was a pretty disastrous situation . 

This experience, ironically, has made me more convinced of the Audi Brand and having never dealt with Reading Audi nor Syntner Group before, I will thoroughly recommend both the car and the sales and service organisation as being just about the best I have experienced.

Many thanks to you and the team at Reading Audi.

Kind regards

David

""Really Satisfied"" Reading Audi - Service

Dear Mr Murphy

I would like to take a moment and say that I am really satisfied with your staff at the Audi Centre, The staff are so polite and friendly and they always seem to remember my name and I always feel welcome there.

The process of getting my car in is so efficient and smooth, I am extremely happy with the way the staff always greet you straight away in the car park as you get out of your car (no matter the weather) and they get you straight in to see the service advisors.

One service advisor who has really impressed me is Sarah Jennings as she seems very efficient, Sarah is very helpful, polite and friendly and always resolves any issues you may have.

I wouldn’t fault anything from the Reading Audi centre as I am very happy when I receive my car back.

Many Thanks

Andrew Husbands

"Friendly and courteous" Reading Audi - Service

Hi Mike

Professional, friendly and courteous, the appointment was confirmed prior to me attending, I was greeted in the car park, managed well and the work was completed on time.

It was presented back to me in a clean and tidy condition with the primary work completed as agreed. I liked the fact that you had taken time to replace a brake light bulb for me at cost only – it is these little things that make the difference. I even got a box of mints.

I feel that the team are making the extra effort to fully restore my faith.

I will continue to use the Reading Audi.

Regards and thanks

Alan Ward

""Faultless"" Reading Audi - Service

Hello Mike

Firstly the service and loan car procedure were faultless up to your usual standards. I particularly like being greeted in the car park and offered refreshments etc.

With regards to the unfortunate damage that occurred whilst my car was in the service area, I appreciate that such an accident could happen, but the way it was handled with total honesty and regret was very impressive. The additional offerings of the loan car without fuel costs, payment towards a family day out. (By the way I decided on LEGOLAND) and a bottle of champagne were excellent customer service. So rest assure my wife and I will still use Reading Audi for our future needs as she also has an Audi.

Many thanks 

Kind regards

Nigel

"Always impress me." Reading Audi - Service

Hi Mike

Thanks for your email. I'd like to confirm that the service was excellent from start to finish. As always Audi always impress me.

Thanks

Martyn

""Service with a smile"" Reading Audi - Service

Hello Mike

I have always been very pleased with the 'service with a smile' attitude I have been given by Reading Audi since the day I purchased my second-hand A6 from you in June 2007.

It's a brilliant car which deserves the brilliant care your staff give to both the car and myself.

I am an extremely satisfied customer not only regarding my recent visit but also all my visits.

Well done to all your staff and thank you.

Paul

""Thank You"" Reading Audi - Service

Dear Mike

I just wanted to say "Thank You" to you and especially Hayley's commitment to ensuring that my visit to Audi today was second to none. She once again kept me very well informed and I am greatful for the goodwill gestures that you put in place for me when this service was due.

Thank you also for the Audi teddy! We had a son (eventually as he was 12 days late!) and it has taken pride of place in his mouth and his cot this evening.

My apologies for not being able to meet and thank you in person.

Best Wishes

Emma Bowden

"A quick thanks!" Nottingham Audi - Sales

Hi Nick,

I brought my A3 in for a service on Friday 19 April and was delighted with the level of customer service received during my visit. From the gentleman who knew my name as soon as I got out of my car, to the receptionists and the people in the service department who made sure that I was well looked after during my 90 minute wait, even ensuring that I had an endless supply of hot drinks and sorted out my Wi-Fi access so that I could get on with my work in the comfort of your customer waiting area.

Good service often goes unnoticed and unrewarded so just wanted to say a quick thanks!

Best regards,

Mark Frost

"Simply excellent" Reading Audi - Service

"Incredibly professional" Reading Audi - Sales

Good evening,

""Extremely Satisfied"" Nottingham Audi - Service

"Staff were friendly, pro-active and very customer focused" Nottingham Audi - Service

Hi Nick,

Excellent service from Audi again dealing with my recent repair. Staff were friendly, pro-active and very customer focused. Also love the coffee and biscuits!

Cheers,

Ammer

""First class"" Nottingham Audi - Service

""So excited"" Nottingham Audi - Service

""Extremely Satisfied"" Reading Audi - Service

"BIG thanks" Reading Audi - Service

Hi Mike

Great service that exceeded all expectations.

BIG thanks to Sarah and the service team!

Nathan

""A refreshing change"" Reading Audi - Service

Dear Mike,

Thank you everything was handled very smoothly in a friendly and efficient manner. From the initial greeter who looked round the car, offered me a coffee and remembered my name without prompting when I came back to collect the car later in the day, to the actual service and its content organised by your service advisor Leonie who co-ordinated everything from phone calls to emails to keep me informed.

The whole experience was a refreshing change. Please thank them both for their help.

Yours sincerely,

Tina Baker

""Extremely Satisfied"" Reading Audi - Service

""Solutions to each problem"" Reading Audi - Service

Dear Mike,

It is very rare these days to experience service delivered so professionally and punctually.

When my car was serviced it was an experience which didn't get off to a good start due to the poor communication from my Fleet Management company. The result of which my car was with you for three days.

However, Hayley sorted every problem out as the three day progressed which ensured I didn't miss any appointments or deadlines.

I think that the most striking this for me is that Hayley offered solutions to each problem as it arose; she then delivered on her suggestions, real quality!

Regards,

Mark

""Your quote was better"" Reading Audi - Service

""Excellent"" Reading Audi - Service

"Excellent" Wakefield Audi - Service

Hi Duncan,

Would just like to say thanks for the service from youselves in sorting a dodgy sensor out on my car, the young lady in service was excellent in her customer care, wish i had her working for me :)

Regards,

"Provided excellent customer service" Wakefield Audi - Sales

"Very impressed" West London Audi - Sales

Hi Ray,

My husband has an Audi A5 Sportback on order and I thought it would be nice to buy him the model of the car for Christmas, as he did for me when I purchased my A1. The main Audi website was out of stock and delivery from Germany would be up to three weeks. I rang my local Audi dealer who searched and found a dealership who had one in stock – West London Audi. I rang your parts department yesterday and they were extremely helpful and I purchased the model over the phone and it was to be posted to me. Today I received it! I am very impressed with the service I received – Well Done to your parts department.

Regards

Marilyn Burns

"A big 'Thank You'" Wakefield Audi - Service

""Brilliant"." Wakefield Audi - Service

Over the last two weeks, I had to bring my vehicle in for repair -on each occasion it was something of an 'emergency'. I would just like you to know how brilliant your service staff were. I was left with the impression that they simply could not do enough to help and make what will always be something of a stressful experience as easy as possible! They were ace and I'd like you to pass on to them my thanks.

With best wishes

Mr Stringer.

""Absolute pleasure to do business with"." Wakefield Audi - Service

I have used your service department twice within the last 3 months and have found Rachel to be an absolute pleasure to do business with. She is not only warm and welcoming but just as importantly her knowledge of mechanical matters is excellent. Having stepped out of an A6 Quattro Avant into an 8 year old A4 I have in turn used "specialist" rather than dealer service facilities, to save money. My experience with you and in particular Rachel has shown me this is a false economy - Rachel should be commended for her exceptional service.

Prior to purchasing an Audi I had always assumed that main dealer prices were far more expensive than independents. However, after having both a vehicle service and repairs carried out by Wakefield Audi I have found that the price difference is negligible, but the service is considerably better!

""A pleasure to deal with..."" Wakefield Audi - Service

I just wanted to take the time and write to thank you for the service I received over the last 2 days whilst my Audi A4 has been serviced with yourselves.

The courtesy car I received was great and I can honestly say that I felt like nothing was too much trouble, unfortunately you needed to replace a part which was not in stock on the Monday, I received a phone call to state this mid afternoon and was also advised that I could keep the courtesy car for the following day until my vehicle would be ready.

I can honestly say that I now wish my vehicle had been serviced with you more often and if it had it would have probably swayed my decision to select another Audi as my car is shortly due to be returned back to the lease company, unfortunately I have already ordered my Mercedes but I can assure you that I will definitely consider an Audi next time purely down to your customer service team, the service I received & the lady who looked after me (Alison) was a pleasure to deal with and is a credit to you and your team,

Many thanks & Kind Regards

Jane

"Sing the praises" West London Audi - Sales

Hi Ray,

I just wanted to sing the praises of the two people I dealt with when buying my new A6 Avant recently. I’ve had the car a few months now but thought today that I should let you know how pleasurable the experience was.

I first made contact with Eduard who put me on to Stuart who carried out the sales role and thanks to a job change also did the finance paperwork with me on collection.

Stuart was a pleasure to deal with and gave me both a no nonsense deal but also regular updates on my order and it’s progress. Ed also dropped me a line from time to time as I think he felt some responsibility after putting me in touch with Stuart.

Both of these guys are a real asset to your organisation who made my first Audi purchase an enjoyable one.

Thanks once again.

David Rolfe.

"Friendly, helpful & courteous" West London Audi - Service

"Very good care" West London Audi - Service

"Exceptional" 11_02_2013

""Polite, Attentive and Efficient Service"" West London Audi - Service

Hi

Gary was excellent, and I could not have asked for a more polite, attentive and efficient service. When he said he would be 7 minutes, he was 7 minutes and he was really very professional.

Congratulations to him. I hope he receives the appropriate gratitude because it made the experience worthy of return.

Valerie Ivens

"Thanks so much" West London Audi - Service

""A Big Big Thank You"" West London Audi - Service

Dear all the team at Audi,

Thank you very much for making my nephew and daughter enjoy their trip to Audi. My nephew Jay-Ryan just loves all the cars and the ladies at the front.

He loved his bear called Mr Audi Bear and every time we drive past you he says there’s Mr Audi Bear House.

We enjoy the facilities very much and it's a great place to just relax and let the kids see great things.

We make it a regular outing to see you as Jay-Ryan has a great time every time. His favourite is the R8, the blue a3 cabriolet and the white q5.

I myself drive an A3 which is fabulous.

I would just like to say a big big thank you to the team for making it a fun place for kids also.

If ever you need any small people to test upcoming facilities, I'm sure Jay-Ryan and my daughter Lucybel will happily oblige.

For now please keep in touch with future happenings. See you all soon!

Regards

""My thanks to all concerned"" Wakefield Audi - Service

Hi to all at Wakefield Audi, I would just like to express my thanks to all concerned in getting my Audi A6 back on the road. Your good will was so appreciated. Once again my thanks.

Kind regards.

Mr S Hoddes

"Great experience" Wakefield Audi - Service

 Hi Duncan

Just a quick note to say that the service I received from your dealership yesterday was great , from the gentleman who collected my car to Michelle in service it was a great experience .

Please pass on my thanks.

Regards

Pamela

"They've always won" Wakefield Audi - Sales

I've always been well looked after and I've had deals from them, I consider good deals, anyway. I mean, I must admit if I buy a car I do shop around for the best deal, and they've always won, so far anyway.

"They made a big effort" Wakefield Audi - Service

I think they made a big effort. I think they made the effort in being very accommodating in booking the car in when I wanted it, provided me with a loan car, and just being very polite and accommodating when I turned up to drop the car off and pick it up again.

"Very impressed" Wakefield Audi - Service

Hi Duncan,

Just a note to say I was very impressed with the way my recent MOT and associated works were handled by Michelle on the service desk.

She kept me fully informed of progress, arranged a courtesy car at short notice with no fuss and handled all aspects of the works done in a very professional manner.

You have also cured an issue with my car that has had another dealership “stumped” for two years so thanks to Mike also.

Regards

Mark

"Service was great as usual" Wakefield Audi - Service

Hi Duncan

Ref my  A3 which was in your dealership for a MOT and brake fluid change today. I just wanted to say the service was great as usual.

Many thanks

Pamela

""Excellent level of customer support"" Wakefield Audi - Service

"First class service" Wakefield Audi - Service

"Perfect" Wakefield Audi - Service

I'm not normally a believer in saying anything is perfect however on this occasion I can't stop myself. Wakefield Audi are outstanding. The staff are personable, they're very, very friendly and they're very polite. They always treat you respectfully and they seem to get it right every time.

"First Class" Wakefield Audi - Sales

The whole experience was excellent. I was able to talk to the salesman without all the usual sales patter. He let me make up my own mind up on the car and spoke to me in a manner that was very reassurring to make the decision to buy an Audi. First class.

"Friendly one to one service" Wakefield Audi - Service

Firstly I would like to thank Chris and Michelle for the fantastic friendly service I recieved when I bought my car in for it's service and Mot last week.

It's not often nowadays you recieve such a friendly one to one service from such a large organisation, I will use Wakefield Audi again and highly recommend them to anyone!!

The service I have recieved is second to none, all the staff are down to earth and friendly, the atmosphere is relaxed but still very professional.

Love the bottle of water in the quality clean courtesy car, the free drinks in the showroom, my clean valeted car when I picked it up, all of these little touches really make the difference.

Well done and thank you for a great service!!!

Matthew Cobbold

"Absolutely brilliant" Wakefield Audi - Service

I thought the service was just excellent. The ladies on reception are brilliant. They do everything they can to make sure everything goes okay for you… they were just absolutely brilliant.

"First choice" Wakefield Audi - Service

I'll certainly go there as first call for most things now.

"Best dealership" Wakefield Audi - Service

They tick all the right boxes - professional, friendly, efficient, helpful, polite. I really like the attitude of the staff…it's outstanding. They're head and shoulders the best dealership I have dealt with.

"Looked after" Wakefield Audi - Service

They keep everything simple. They make you feel welcome. They make you think to yourself "if I can treat my customers how Wakefield Audi treat me, I'd be more than happy" and that's what makes you have a warm feeling towards them. You really feel that you've been looked after.

"Going the extra mile" West London Audi - Service

""when I come back to buy my next Audi I’ll be coming to you"." West London Audi - Service

Just wanted to say thank you very much for all your help and excellent service in the process of buying my first Audi! It was a pleasantly straight forward process, and ahead of time which was a nice surprise.

I'm extremely happy with my car, and when I come back to buy my next Audi I’ll be coming to you!

Thanks Again

Mr M Furmidge

""Could not have been more professional"." West London Audi - Sales

Dear Mr Campbell

I understand you are Head of Business for Audi West London.I am emailing not to express my pleasure with the car, as I am sure you would expect that!

Rather I think you should know how pleased I was with the overall service provided by Chris. He struck a perfect tone in our dealings, and could not have been more professional and efficient with the right level of friendliness and politeness. And he has a fan in my 10 year old son who accompanied me and, all credit to Chris for this rather than to me or my son did not lose patience throughout – so one in the bank for Audi when he makes his own purchases.

Regards

Mr G Briggs

""Could not have been more professional"." West London Audi - Sales

Thank you so much for everything, you made something very daunting very easy. I have already recommended you to one of my friends who are considering an Audi, but at the much higher end than me (they have more money than me!).

I am sure Tim will also be in touch for that test drive weekend, he is so excited about it.

Thanks again

P Larkin

""Professional, amiable and courteous"." West London Audi - Service

Just wanted to drop you a quick line to tell you what an excellent job Stuart Vines has done. Start to finish with our purchase of a Q5. Professional, amiable and courteous.

The quality of the Q5 will lead us towards buying Audi in future however a big additional input will be the customer service - and it has exceeded expectation with Stuart leading the charge! I like the fact that Stuart did a follow up call this morning and has stressed we should use him as point of contact for the next 6 months with any query in regards to the car.

One final note - the delivery pod - where you see your car, you are shown how it works then finally the door is opened and you are let free, nice touch!

Thanks

Mr M Chesterton

""Extremely helpful and professional"." West London Audi - Sales

I recently bought a new A5 S Line Cabriolet from your West London dealership and would like to commend the way in which my buying experience was handled.

Vicky is a great credit to your firm. From the moment she took my enquiry, to the day I collected my new car she always replied promptly and in a refreshingly professional manner – not my experience from the other 3 Audi dealerships I was trying to buy a car from. I would also mention that Andrew was extremely helpful and professional with his advice concerning the mine field that is car finance.

Vicky took my ‘needle in a hay stack’ enquiry (she’ll know) and found me exactly what I was looking for within a matter of a couple of days at a price I was happy to pay. I really do feel she went above and beyond to meet my expectations and I am pleased to say surpassed them. Working in sales myself and being conscious of how important it is to build client relations and provide exceptional service I am very happy to say I will recommend West London Audi to any potential Audi buyers I come across.

I look forward to seeing Vicky again when I am ready for the R8 spyder I have my eye on.

Mr M Swait

""The best service I have ever received"." West London Audi - Service

Dear Ray,

The best service I have ever received from any Audi centre and worth the 275 mile drive! Sinead your service advisor was a breath of fresh air.

Regards

Mr C Porter

""You have been great"." West London Audi - Service

I just wanted to drop you a quick email to say, thank you putting me back on the road and for all your support. I am very happy with the car and the condition I received it in. You have been great.

I am sure I will speak to you soon and possibly have more features added on!

Kind regards from a satisfied client,

Mr R Chandegra

""Excellent Service..."." West London Audi - Sales

Just a short note to comment on the excellent service I was provided by a member of your staff yesterday.

I was initially turned away by a different member of your staff, only for Mr Parkinson to go the extra mile and ensure that my problem was seen to and resolved with a minimum of fuss despite difficult circumstances (to say the least). I will now strongly consider bringing my future business to West London Audi and recommend you to my colleagues in management here who are all Audi owners.

Best wishes

Dominic Hill

""Professional, efficient and courteous"" West London Audi - Service

Dear Ray

I was impressed with the service I received from Gary. He was professional, efficient and courteous.

I just wish to add here, I am pleased that Audi are now prepared to compete with the local garage owners, who have, generally speaking, been much more reasonable with their charges for servicing than Audi.

I gather that Audi are also competitive with regard to MOT’s! Great!! These are, in my opinion, the moves that will in these austere times, keep customers like me going back!

Mary Hughes-Cloonan.

"Excellent services" 30_04_2013

""Thank you for the excellent service"" West London Audi - Service

Hi Audi West London

Just a short note to say thank you for the excellent service experience I had last week when my RS6 Avant was taken in for a check. My service manager Stewart was professional, courteous, punctual, and made no attempts at selling me unnecessary components.

A far, far better experience than I have had with a 'local' official Porsche Center, who have been dreadful when dealing with my wife's Cayenne.

I was considering changing my RS6 for the new M5, but I might now wait for the new RS6. We'll see.

With kind regards

Sinan Barazi

""A smooth transaction"." West London Audi - Sales

Just wanted to say a thank you to Joel for making the sale of this car a smooth transaction - spending cash was never easier.
I was so pleased that he always telephoned when he said he would which, surprisingly, is very rare these days. When you see him next, congratulate him on a job well done.

Best Regards

Mrs J Ball

""Praise for our new car..."." West London Audi - Sales

Dear Andrew

I just wanted to drop you a little not so that I could express my thanks and praise for the people who have helped us to choose and purchase our new car.

Marc and Dominic have both looked after us very well with patience, expertise and knowledge. I am aware that I can be a difficult customer and I like to take my time with purchases, and I can honestly say that I never felt under pressure to buy, and my excess of questions were answered with patience and accuracy.

Both Marc and Dominic are a credit to your team!

Kind Regards,

James

"Delightful experience" West London Audi - Sales

"George was a great representation of your company" West London Audi - Service

Your team located and fixed a hard to diagnose fault. George was the face of your company to me. He was very approachable and couldn't do enough to help me remedy the problem with my car.

He always kept me informed of the progress and was always helpful in answering any questions when I called. He is a great representation of your company and I felt I should pass this onto you.

Mr B Nagle

""A very welcoming atmosphere"" West London Audi - Service

I was extremely satisfied with the service I received at West London Audi recently, excellent results with everything explained clearly. A very welcoming atmosphere by all staff too.

""Praise for Simon Peniston"" West London Audi - Sales

Good afternoon,

Hope you are well and are having a lovely day so far

I just wanted to send you an email as I wanted to tell you how pleased I was when I came into your dealership yesterday and saw Simon

I am looking for an A3 cabriolet and I have only recently moved to the area from the South Coast due to my partners new job and I had visited a dealership on the South Coast and the salesman was rude, arrogant and basically treated me like an idiot and so I was a little dubious that when I came into a dealership near to London that I would get much the same treatment

Simon was professional and didn’t treat me like an idiot or a dumb female and I just wanted to tell you as we are all too quick to complain but not so quick to give praise.

I told Simon that my mum had recently passed away and he was sensitive and referred back to what I said about wanting to buy an Audi because my mum loved Princess Diana and as Princess Di drove an Audi I wanted to have one as a link to my mum and he was understanding and wasn’t just interested in getting a sale

I am pleased to say that I will be buying my new car from you as he was brilliant, listened to what I wanted, took his time with me and was just the complete opposite to the experience I had had before and he is an real asset to your dealership

He even offered to tell me the best places to go in London and if I had any questions re the tube or anything else than to ask him and he would point me in the right direction which was above and beyond as he didn’t have to do that.

Just wanted to let you know and to say thank you

Take care

Rebecca Hope (Becky)

"Very happy" West London Audi - Service

The person, Shanade was her name, very good communication. Kept me informed on the progress and had my car ready on time and with a good discount so very happy.

"Exceptional service" West London Audi - Service

Dear Ray

I would just like to take this opportunity to send you a note about the exceptional service received by 2 members of your Service team this morning, namely Sinead and a Technician by the name of Ahmed.

The level of professionalism and product knowledge shown by both was outstanding and nothing was too much for either of them. Sinead was prepared to go beyond the call of duty and assist me with queries/issues regarding my vehicle. All matters were dealt with efficiently by both members and would appreciate it if you could pass my appreciation on to both of them.

In addition, although I have a more local dealer, I will now be using the services provided by your showroom after having received the level of service I did this morning.

Again thank you both Sinead and Ahmed.

Regards,

Viren

""She was a star!"" West London Audi - Service

Dear Ray

Please thank your lovely lady Laura for all her help yesterday with my car.

She was a star!

Gill

""Exceptional service!"" West London Audi - Sales

Dear Ray

Just a very brief email to extend my personal thanks to Mark Sheldrake and Maz Khan throughout the transaction of my Audi A5 over the Christmas holidays

I have never bought a used car without either a test drive or a physical inspection, but to be honest it didn’t matter when it came to purchasing from Mark. He said that the car was a stunning second-hand example and it is!

The entire process was conducted remotely, a couple of visits through to Mercedes Sytner in Sunderland to sign some paperwork and before two weeks had passed the car was on my drive, 300 miles from your showroom

I would like you to pass on my kind regards to Mark and his team for the excellent customer service throughout. He was very courteous and customer focused throughout.

This is the first Audi that I have owned having predominantly driven BMW and Volkswagen Golf. From the initial experience it won’t be the last, but given that this 4 year old car has only covered 5000 miles it may be some time before I am back again

Many thanks

Exceptional service!

David

"Very impressed" West London Audi - Service

Hi Ray,

You may be aware that i brought my AUDI A3 in to your West London Depot and was loaned the S-line TT,

And may i say i was very impressed. Can you please pass on my thanks to everyone involved in making a dealings with West Audi a pleasurable one, from the booking, the meet and greet at the entrance of Audi to the professional advice care and attention to my needs.

Regards

Stuart   

"Attention to detail" West London Audi - Service

"Bent over backwards" West London Audi - Sales

They were very helpful, very knowledgeable. I felt that they bent over backwards for my needs and what I wanted…they were brilliant, absolutely brilliant. They kept me informed of what was happening at each stage. It's just the mannerisms, they're extremely good. They couldn't have done any more, they were brilliant, perfect.

"They're a credit to the company" West London Audi - Sales

"Top class work" West London Audi - Service

The service is always first rate and efficient. The staff are extremely courteous and accommodating. But most importantly West London Audi technicians have always delivered top class work and the admin and support personnel have always been highly professional.

"Wouldn't go anywhere else" West London Audi - Service

I just want to say how excellent the service was and how pleased I was. I am coming back when I need a service. I wouldn't go anywhere else.

"Professional and genuine" West London Audi - Service

When you are dealt with in a way that makes you feel that you have experienced high levels of professionalism, genuine concern and an excellent outcome, you can only feel warmth and respect for those responsible.

"Fantastic" West London Audi - Service

They're a very courteous bunch. They're very friendly and they know you as a person instead of just a customer. It's always a good experience. I've been buying cars and having them serviced at West London longer than I could remember and the service has always been fantastic.

"Best smile and attitude" Slough Audi - Sales

Hi Alex

Came to your garage for the first time on Monday afternoon, was greeted by possibly the best smile and attitude I have ever experienced by a lovely young lady called Sally or Sarah I think?

She is a credit to herself and to your company!

Was dealt with by a salesman called Bill Bhambra who was also very impressive and co-operative. I hope to purchase a car through your garage over the next few days.

Well done, I own a golf club and understand what good stuff can do for your business.

Regards
Derwynne Honan

"Very accomodating" Slough Audi - Service

Hi Alex,

Hope you’re well

Just wanted to give you guys some feedback about the help Kiran has provided over the last few days, getting my company car sorted

Kiran has been very accommodating to my emails & phone calls, providing a great customer service at all times & I just wanted to show my appreciation with this note

Cheers

""Great Experience" " Slough Audi - Service

Hello,

I just wanted to drop a quick note to let you know what a fantastic service your dealership in Slough has offered my wife and I.

We purchased a brand new Audi A1 last week and were very impressed by the service from Paul and Sanjay. They were informative and provided us with information on exactly what we were looking for without the hard sale tactics.

Their service alone was enough to persuade as not to go with other manufacturers. We collect the vehicle tomorrow, and have every confidence it will be a great experience.

Keep up the good work!

Kind Regards,

Harvinder Boughan

"Just general good service" Slough Audi - Service

Good Evening

I would like to praise Audi Slough - Parts Department for the great service I received today.

I phoned to get a price for supply of a set of wiper blades for my A4 -Cabriolet. I was quoted a very competetive price (£39.99) and was advised that someone would fit them for me at no charge.
This was in stark contrast to the first garage I contacted. They quoted me £67 for supply AND fit and told me I needed to book the car in to get this done!!!!!

Please pass on my thanks to Trevor who I dealt with on the phone and who also served me at the branch and also to a very pleasant young man named Ashley who fiited them for me. They are a credit to Audi.

I don't know if this service was due to the fact I generally use Slough for service/repairs etc. or if this is just general good service. Either way it is rare to encounter these days.

Regards

Dianne Bates

""Could not fault the service provided"" Reading Audi - Service

Dear Mike,

Thank you for your e-mail below and please see feedback below.

I arrived at 8:30am and was greeted by Becca and made to feel very welcome, Becca went through the procedure and adopted herself in a very professional manner.

I was then passed over to Sarah in the service department who again conducted herself in a very professional manner, informing me of the work to be carried out and the stereo software upgrade to be done.

The hand over of the courtesy car was slick, and I was kept informed throughout the day with the progress of the service and when the car would be ready for collection.

The handover of the courtesy car and the return of my vehicle went smoothly.

Could not fault the service provided by Reading Audi.

Look forward to seeing you for my next service.

Kind regards,

Adrian Pragnell.

"Excellent" Reading Audi - Service

Hi Mike

I had my A5 serviced with you yesterday through your collect and drop off service.

Its a lease car and over the years I’ve had some terrible experiences of customer care and feeling like a second class customer compared to those privately owned vehicles.

Id like to say that the service I received from yourselves was excellent from the booking stage to the reminder and collection and return of the vehicle.

Everyone was friendly and courteous and for me the collect and return service is very beneficial as I live in the countryside along way from Reading.

Thanks to your team.

Kind Regards

Clive Sherwood

"Excellent customer service" Slough Audi - Service

Hello,

I got my Audi A3 booked in for service at your branch in Slough and just wanted to say thank you very much for the excellent customer service especially Charlotte i will definitely recommend you to any one thanks again.
regards

Mustafa

"Friendly and proactive customer focus" Slough Audi - Service

I particularly like the customer focus, positive attitude to make it happen and the speed of getting the job done right. The staff have a friendly attitude and a proactive approach to customer focus.

"Exceeded expectations" Slough Audi - Service

They were just very, very helpful. I felt like I was a priority customer and I loved the fact that I could log-on and work using their wi-fi facility whilst I waited for the service to be completed. They exceeded my expectations, which is not an easy feat to accomplish.

"Impeccable" Slough Audi - Service

They're very professional. They do a very good job, they know how to look after their customers. The way they treat you is impeccable, they make you feel as if nothing is too much trouble.

"Excellent" Slough Audi - Service

I've bought and serviced a number of cars from Slough Audi and I always find the entire team highly professional, efficient, friendly and welcoming. I just like the whole standard of service… it's excellent.

"Excellent customer services" Slough Audi - Service

Hi Alex,

I would like to congratulate you on your excellent customer services.  I spent 4 hours this morning trying to establish the brake horse power of an Audi A4 convertible purchased today secondhand.  After ringing a number of Audi main dealers and a trip to DVLA in Thornaby I was still non the wiser.  Without the correct information my son was unable to insure his car.   

We were told the car was first registered in Slough, so again I made yet another phone call, this time to yourselves. Tracey was not only helpful she would not be defeated with the task of finding out the correct  information I needed.   

I have to say a very big thank you to Tracey, please pass this message to her.  I only wish other branches would take your lead.  

She is a credit to your branch. 

Regards

Carrie

"They were excellent" Slough Audi - Sales

They made me feel comfortable and confident in they knew what they were doing, their manner, everything about them. And believe me I used to be in sales and customer service. If I was in any doubt, they would indeed know about it, because I wouldn't be very happy. But I thought they were excellent.

"Recommended" Slough Audi - Sales

You went in there and you got treated like you could be treated as a customer. It was good. I always buy new cars. I normally buy Ford and I thought this time I am not going to do that because I had a bad experience with them. I though I am going to pay a little bit more and buy an Audi. It was worth it. It is worth for me because I am happy with the car and I was happy with the service. As regard to recommending them, yes I would.

""Could not fault the service provided"" Reading Audi - Service

Dear Mike,

Thank you for your e-mail below and please see feedback below.

I arrived at 8:30am and was greeted by Becca and made to feel very welcome, Becca went through the procedure and adopted herself in a very professional manner.

I was then passed over to Sarah in the service department who again conducted herself in a very professional manner, informing me of the work to be carried out and the stereo software upgrade to be done.

The hand over of the courtesy car was slick, and I was kept informed throughout the day with the progress of the service and when the car would be ready for collection.

The handover of the courtesy car and the return of my vehicle went smoothly.

Could not fault the service provided by Reading Audi.

Look forward to seeing you for my next service.

Kind regards,

Adrian Pragnell.

""Exceptional"" Reading Audi - Service

"Very pleased" Reading Audi - Service

Hello Mike.

I received the first service on my Audi A4 last week Thursday.

Just to confirm I received excellent service and that I was very pleased with the customer service provided.

Please pass on my thanks to everyone involved, including the engineers.

Thanks you.

Regards,

Colin

"Always impressed" Reading Audi - Service

Morning Mike

Always impressed with your team and the way you deal with the client, I have been in the industry as a car valeter for 16 years, so I have worked both sides) of the counter in the TRADE and your Reading office is one of the best of ALL dealerships I visit on a regular basis.

EXECELLENT service Mike

All the Best

Steve

""Easy and comfortable"" Reading Audi - Service

Dear Mike

When I arrived at Reading Audi I was met outside with a smile and welcomed to the dealership. All very easy and comfortable.

I have dealt with Sarah twice now and on both occassions have enjoyed a chat and all dealings with her so far. I had a fairly open chat with the other service advisor too about the dealer practises (I work for Snap-on) and really enjoyed chatting with them.

I think you have great people in Reading and as stated above, I have enjoyed dealing with Sarah in particular. Easy and complete service. Thank you!

Mr Murrey   

"Very impressed" Reading Audi - Service

Hi Mike,

I had my Audi A6 in for the 2^nd time this year, first for a service in January, then for a warranty issue yesterday.

This is just a note that I am very impressed with the quality and style of service provided. From arrival on the forecourt until pick up late at night and everything in between well exceeded my expectations.

See you next time.

Thanks and regards,

Rembrandt

"Lovely time bringing my car in" Reading Audi - Service

Hello Mike

Many thanks for your email.

I had a lovely time bringing my car in for a service. I am astounded at how all the staff in your dealership always seems to be having a lovely day despite how busy it is!

It was lovely to be greeted by two of your staff, though I can’t park under pressure so the gentleman kindly offered to reverse it for me!

Leonie was lovely, she kept me updated and managed to find out about the smart asset protection for me - I didn't know how it worked and haven't been able to get any information previously. She found my policy document and went through it with me. She emailed me the next day to make sure that I was ok and understood it all. She really went above and beyond and I really did appreciate it

The man on the phone that I talked to about booking the car in for the service was a very nice man but I can’t remember his name. He completely understood that sometime curbs do just come from nowhere to attack your alloys and that it is no way as a result of my driving!!

I am moving back to Leamington and am quite apprehensive about taking my car there for a service; when I bought the car I called them too but they were so unhelpful, I decided to go with your team and am glad I did. So I would probably rather the inconvenience of coming to Reading to get my car service than going to my local Audi dealer.

Best wishes

Harkamal

"Extraordinary level of service" Reading Audi - Service

Dear Mr Murphy

This e-mail is to thank both you personally, and those members of your staff who attended to put oil in my vehicle at Reading Crown Court last week. This was an extraordinary level of service, given that I was not even your customer, the like of which I have seldom experienced, and I cannot thank you and Mr Rogers of Beckenham Audi enough for assisting me in a situation where it was impossible for me to bring the car to the dealership for the topping up to take place. I would be very grateful if you would pass on my very real thanks to the two members of your staff who attended in order to do what was required. They were courteous and helpful and I was incredibly impressed. It restored my faith in Audi after what had been a disappointing experience.

Again very many thanks

Yours sincerely

Mr Finucane QC

""Perfect"" Reading Audi - Service

Dear Mr Murphy

The service I have received during my recent visit to your Reading Centre was – as always – perfect. The person in charge (Neil) of arranging for my car to be serviced was very efficient and nice.

I am in the process of choosing a new company car. Because of my current vehicle’s quality and the service I received from Reading Audi, my choice will most probably be an Audi A3 again.

With best regards,

Guillaume Frugier

""Exceptional"" Reading Audi - Service

Good afternoon Mike,

Hope you are well

I would like to add that the service I received from the moment I walked into your showroom to collecting my car was exceptional. Neil Gowers was my representative whilst my car was being repaired; he was courteous, competent and very professional in his approach to my situation. Neil is an asset to the team.

""Very Happy"" Reading Audi - Service

Dear Mike

I would like to thank you and your team from Audi Reading wholeheartedly for fixing my wife’s car so brilliantly while I was on business in Australia. She said Ken and his team could not have been more polite or helpful and she was (and still is) incredibly grateful, as am I. The car is now working perfectly and she is very happy as she spends a lot of time in the Q7, quite often pulling a horsebox round the country (availability of fuel permitting!!).

We both love our AUDI’s (I’ve been driving one for over 15 years) and it’s very comforting to know we have a back-up team down the road who we can trust implicitly to look after all the family vehicles.

Yours sincerely,

William

"So impressive" Reading Audi - Service

Hello Mike,

I just received your Customer Satisfaction email. While I admit I would normally ignore this sort of thing, the service I get from your team at Reading Audi is so impressive that it couldn’t go unmentioned. I have been fortunate to always deal with Neil, and he goes so far out of his way to make sure everything goes smoothly that nothing is too much trouble. Well done to everyone there.

Regards,
Richard Bell

""Look forward to a long relationship"" Reading Audi - Service

Dear Mike,

I know from running many businesses that the only feedback you often get is the poor examples of service.

I bought my Audi from you partly because I know your service is very good.

My wife feels comfortable dropping the car off at your garage. She would not do that in Range Rover and a number of the other garages locally and we have had a lot of very perstigeous cars (Range Rover, Jaguar, Lexus, BMW etc).

Just a quick note to say we had a good experience yet again and look forward to a long relationship.

Kind regards

Andrew Fraser

"Excellent service" Reading Audi - Service

Hi Mike,

I have been using your garage for over 4 years now and have always had excellent service and attention.

On this occasion it was the first service you had done on this car and the first time I had used your pick-up service from my house in Wokingham.

- The service was carried out very quickly and efficiently
- I was informed of the need for a manufacturers software update and this was carried out at the same time as the service
- Your service advisor (Alex) kept me informed of the status of the service and when it was completed.
- All the work was carried out under the terms of the 2 year warranty that came with the car.
- The pick-up service worked perfectly and your drivers were very courteous. I will certainly use this service again in future.

This car was originally purchased at a different Audi centre and previously serviced there, but because I had such good experience in the past with Reading Audi, I decided to move to Reading Audi for this and future servicing.

What better recommendation could you have.

Kind regards,
Jim Thomas

"Outstanding " Reading Audi - Sales

Dear Mike,

I would like to thank you and your team (in particular Andrew) for the outstanding customer service I received when recently purchasing my new Audi A4.

My previous A4 was unfortunately declared a total loss following a recent car accident. From the moment I called to enquire about the availability of your car which I had seen on the internet, Andrew was extremely understanding, helpful and attentive. My partner and I travelled from St Albans to view the car initially and Andrew kept in regular contact prior to and following the viewing and was very understanding when I asked to keep to minor roads during the test drive given my nervousness following the accident. We had to bring our 21 month old daughter with us when we first viewed the car and Andrew couldn’t have done more to ensure that both us and her were well looked after whilst the paperwork was being completed. We felt very at ease.

Andrew efficiently followed up all of my calls and made sure that I was very happy with the purchase every step of the way. Although £13k is a small sum compared to most cars on display in your showroom it is still a large purchase for us and not one that we’ve undertaken lightly. Hopefully with a few more years’ mortgage payments behind us we will be shopping for a top of the range Audi!! but in the meantime both my partner and I agreed that we were treated as well as any customer who had walked into your showroom with unlimited funds to spend – customer service as its best I’m sure you’ll agree.

I’m very grateful for the help and assistance we’ve received and would have no hesitation returning to Reading Audi for a future purchase.

Thanks again

Lesley

""I cannot speak highly enough"." Slough Audi - Service

I am writing to say how well I was treated and dealt with regarding an unusual problem I had last Saturday.

I cannot speak highly enough of Clare who showed genuine customer focus and efficiently, honestly and pleasantly tried her utmost to "get me back on the road" as soon as possible - and when it became obvious that this was not possible in my car through not being able to get parts immediately, provided a solution in the form of a courtesy car which was exceptional in its inclusion of listening carefully and empathetically to my circumstances and accommodating these.

Thank you very much - service which has been outstanding.

Mr A Carr

""Absolutely Fantastic..."" Victoria Audi - Service

""Shocked and surprised..."" Victoria Audi - Service

""Courteous and helpful"" Victoria Audi - Service

""Really, really good..."" Victoria Audi - Service

"Great value" Victoria Audi - Service

First of all they are all incredibly helpful. They try to be prompt, as soon as you walk in they deal with you right away. They wash your car for free which is a nice gesture. The prices were reasonable against the expectations of main dealers. I always felt that the whole experience was good, reasonable and great value.

"Professional, quick and proper" Victoria Audi - Service

I just like the good service. They are professional. They are quick. They work properly. This level of service is very rare nowadays.

"Second to none" Victoria Audi - Service

I particularly like the streamlined service which was efficient and effective. I received a good reception on arrival, the details were ready and they knew who I was. The communication was second to none and the entire process flowed well, it was effortless.

"Fantastic brand experience" Wakefield Audi - Sales

"Highly delighted" Wakefield Audi - Service

""A big THANK YOU..."" Wakefield Audi - Service

Hi

I wanted to say a big THANK YOU to all involved in looking at my car key problem yesterday. Thanks to all whom I spoke to regarding the issue- to Chris and Duncan. It was a pleasant experience from the driver collecting the car, who was polite and courteous, to Alison who telephoned me with updates and to whoever else was involved. It came back cleaned inside and out and with a gift to say sorry about the confusion whilst trying to book the car in.

My faith is well and truly restored!!

A. Liversedge

"Very Impressed" Wakefield Audi - Sales

Dear Duncan

I recently bought an Audi Q5 from Wakefield Audi and felt I had to write to let you know how very impressed I was with the service I received from one of your salesmen – Mark.

Mark is a credit to your dealership and probably one of the main reasons we actually finished up buying a car from you. His product knowledge and enthusiasm for not only the Audi “brand and its history” but also your particular site was a huge credit to your sales team. Not only did Mark impress my wife and I with his attitude and professionalism, he also came across as a very caring person, extremely attentive to detail and to ensuring we thoroughly enjoyed the entire buying experience. He was also very attentive with regards to the after sales service. A rare quality these days where so often, once the sale is concluded the salesman tends to move on to the next “target”. Nothing was too much trouble for Mark. In all my years of changing cars, (and there have been many) I have never experienced anything even approaching him for all the qualities I have mentioned.

In my opinion, he is a huge credit to your dealership. I have already recommended him to two friends of mine – one a devout Audi driver who changes his car regularly and will be changing his A4 again this Autumn, the other who is considering an Audi as a change from his current Range Rover. On my recommendation I am sure they will both be paying you a visit. I will continue to recommend your dealership to anyone I come into contact with, if for no other reason than they will hopefully enjoy the same experience my wife and I had under Mark’s care.

Kind regards

Yours sincerely

Mr Brighten

"Extremely pleased" Victoria Audi - Service

Hi Jim, 

I was extremely pleased with the high level of customer service I received.  When I booked in for a service I initially tried another garage since I was in the area for work but they couldn't fit me it, the receptionist was quite unhelpful.  I then tried the West London Audi and they were helpful but very busy and advised me of the Victoria Audi (I'd not known there was one there).

When I spoke to the receptionist there she was exceptionally friendly and helpful.  I wish I'd have caught her name but she was from the Nottingham region (I got from her accent), and she talked me through available dates and exactly what would be done to my car so I really wanted to highlight to you how good she was.  

I dealt with Jordan on the day of the service and again he was very helpful and went out of his way to look into a problem I was having with my aux connection (it seems its my iphone not the car).

I hope this feedback is useful for you, I think the service levels at Victoria Audi are at a very high level.

Kind Regards,
Ashley

"Many many thanks " Victoria Audi - Service

"Treated like royalty" Wakefield Audi - Service

"Helpful and accommodating" Victoria Audi - Service

They're very helpful and I found the staff very accommodating. Even though they're really busy they manage to spend time with you making sure you're happy with everything…they seemed to bend over backwards to help me. They always made sure that they worked around me, rather than it be me working around them.

"Great help" Victoria Audi - Service

Dear Jim

Just a line to thank you for getting my car ready for me yesterday in time for me to journey easily to my meetings and other commitments.  It was a great help.

Doris Butterworth

""I would never dream of taking my car to be serviced elsewhere..."" Victoria Audi - Service

""Looked after extremely well"" Victoria Audi - Service

"Excellent Customer Service" Slough Audi - Service

Dear Alex

I have recently had some winter tyres fitted to my Audi TT, Neil Ashworth was absolutely brilliant during the whole process, his responses were timely, factual and he kept me updated throughout and went through the various options available to me. He went out of his way to provide excellent customer service.

Kind Regards

Paula Hutty

""excellent customer service"." Slough Audi - Sales

Alex,

Just a quick email to make you aware of the excellent customer service I received last Tuesday from Carl when collecting my new Audi TT. The attention to detail in the handover was excellent and despite, what is traditionally a very busy day due to the new registration, no corners were cut and Carl ensured that I was fully aware of all aspects of the car, especially the DSG, as this was my first automatic car.

It is very easy to accept these things as good customer service and just move on, but I thought it would be good to record this as such. It does make an impression and due to this, I will now be getting any servicing carried out at Slough Audi, if this is the type of excellent customer service that I can expect.

Regards

Barry

""Outstanding "." Slough Audi - Sales

I would like to take a moment to congratulate you on the outstanding service provided by your sales team, particularly Alexander Smith. We picked up our new Audi A1 earlier this week and are delighted with both the car itself and also the end to end buying experience. Alex proved to be a breath of fresh air when it comes to the buying process, providing expert advice on the options available without ever making us feel pressured in any way. Alex kept us informed on progress and always called with an update as promised. He, along with the rest of the staff, was also more than happy to help us when we came in with both our young children. I would recommend the team at Slough Audi to both prospective and current Audi owners.

""I would just like to congratulate you on providing an excellent customer experience" " Slough Audi - Service

Hi Alex,

""5 Star Service"" Victoria Audi - Service

 Hi Jim,

""Best customer service"" Victoria Audi - Service

 Hi Jim,

Just like to say that I was extremely satisfied with the service i received at your dealership.

In fact it was the best customer service I've ever had! Compared to other 'premium brands', none match that of your service.

10 out of 10.

Regards,

Mr McEwan

"Can't fault them" Victoria Audi - Service

They're just really good and I can't fault them if I tried. The way they are with me, they know exactly who I am and which car and when I am there. It’s not just me they seem to be like that with everyone.

"Really impressed" Victoria Audi - Service

Hi Jim,

I was really impressed with the service at Victoria Audi - John went out of his way to help as I needed the car back as quickly as possible (3 kids under 3!) My husband was very impressed with the video of the car & what was wrong with the brakes etc, and we were so relieved that someone dropped the car back way before it was due back.

Will definitely be returning to Victoria Audi - many thanks.

""Felt like we owned an R8"" Victoria Audi - Service

Good evening Jim,

I just wanted to say that Jordan provided exceptionally good customer service last week. Our little A3 (worth very little) was in last week for an MOT and the bare minimum yet I felt like we owned an R8!! First class and a real credit to the company. John too is exceptionally good.

Very well done.

Thanks

Richard Close

""Impressed"" Victoria Audi - Service

Dear Jim,

I just wanted to drop you a line to let you know how impressed I was with Jordan who works at your Eccleston Place branch in SW1.

He was so helpful, organised and understanding and really helped me diligently. I am a very busy person and my business is very demanding he was able to resolve all matters with my car in 24 hours. He instilled my faith in Audi and has swayed me to perhaps buying another Audi once I sell my current vehicle. Good customer service is very hard to find so I thought you should be aware that he was excellent.

Kindest Regards

Becky

""Surpass when it comes to service"" Victoria Audi - Service

Hi Jim

I just wanted to say, as I did to the staff on the day, that you surpass when it comes to service.

I went away trying to think how we could improve our healthcare service to match this ...and realise we have a long, long way to go.

Nerys Roberts

""spectacular buying experience"." Nottingham Audi - Sales

As always, I just wanted to say what excellent customer service I received yesterday when I brought my Audi TT in for a service. Phil in service looked after everything and everything was dealt with in an excellent manner.My request for an Audi A1 courtesy car was met (as my partner is interested in buying one). I subsequently spoke with Ian in Sales and despite it being close to home time appeared only to happy to help, so all in all good effort to all involved.I wanted to quickly pass this positive feedback on as only too often people are quick to comment on the bad points but very rarely the good points.

Kind Regards

Mr A Page

"Always polite, friendly and approachable" Leeds Audi - Sales

"Drives it with a big smile!" Leeds Audi - Sales

Dear Nigel

As a result of our visit to the Audi Showcase we eventually puchased a Q3 S line from Leeds Audi.

We are delighted with the car and the service we got from Paul Jobson at Leeds Audi was exceptional.

This was the first brand new car my wife has bought and she was treated fantastic.

It is seen as an old fashioned virtue "good service" but we found the whole experience first class.

She drives it with a big smile!!!! What else can you ask.

Many thanks Sytner.

Paul and Susan

""Keep up the good work"" Leeds Audi - Service

Good Afternoon,

I had my car serviced at your centre today and just want to provide some feedback on my experience.

Slick, professional, warm, attentive and high quality are some of the words I’d use to describe it.

From the courtesy call yesterday to make sure my booking was still ok, to the greeting at the door this morning (and being recognised by name with prompt), being escorted to Charlotte who had the paperwork out and ready, to being escorted out and having a door opened to an A6, getting safely dropped off outside work, being called by Charlotte on the agreed number at the agreed time to say the service was finished, to being recognised by Charlotte when I walked back in, to the paperwork being ready, full but concise explanation of what work has been completed, to having my car pulled out of the parking space ready to drive away, to having the door opened and key inserted into the ignition and finished with a kind farewell greeting with complimentary sweets in hand.

Getting a car serviced should be a mundane affair really shouldn’t it? I was made to feel valued, recognised and respected as a customer. I work in a service industry and I know how difficult it is to execute this right, and do it every time, but today you certainly cracked it. I also recognise the power of satisfaction and therefore recommendation – well I have recommended you to 10 people in the office already and they are very satisfied with a late-afternoon sweet!

The devil is definitely in the detail – keep up the good work.

Thanks

Ronnie Simmons

"Met with the same big smile" Leeds Audi - Service

Dear Garth,

My wife and I are recent converts to Audi.

I drive a Q5 and we bought my wife a Q3 just before Christmas.

I am a great believer in feedback good and bad and in your case it’s all good!! In fact very good!!

The purchase of my wifes car was very pleasant from start to finish. Clear consise information,honest pricing, call backs when promised, clear paperwork with nothing hidden etc etc. All in allwe were made to feel special and that was important to us.

I brought my Q5 in for its first service last week and from start to finsish it was the best service experience I have had. From the initial phone call again clear pricing and “upfront Information”. I was emailed a confirmation. On arrival I was met “by name” in the car park with a big smile! Escorted to the service desk where another big smile booked me in and asked if there was any questions etc. I was then shown in to the rear of a courtesy car and driven pleasantly to my office 10 minutes away.

When my car was ready I received a call. On arrival I met with the same big smile and settled the bill which was less than quoted.

I collected the car which was cleaned and valeted.

Now it was me with the big smile!!

Keep up the good work you are getting it right!!

Regards

Phil

"Handled competently and efficiently" Huddersfield Audi - Service

"Awesome experience" Leeds Audi - Service

""Excellent Service"" Leeds Audi - Service

Dear Nigel,

At a time when people are very quick to complain I just wanted to make you aware of the excellent service and support I have received from one of your Leeds Audi Master Technicians (Lee).

My new A6 has had a very frustrating (but non mission critical) problem with the SatNav traffic information function (TMC) which has not been working. I travel a lot so this function (when working properly) is something I have come to rely on in my previous cars.

Lee was immediately sympathetic, and has worked over the last few weeks to understand the problem, including spending some time driving the same model from your existing vehicle stock.

Touch wood the problem now seems to have been resolved, following a software update.

Although the problem was an inconvenience, I feel that I have received excellent customer service from Leeds Audi for which I am grateful.

With kind regards

"Excellent Customer Service" Leeds Audi - Sales

Hi Nigel

I lease a corporate car through Lombard and recently placed an order which was routed through yourselves.

Following placing the order, Sarah in Corporate Sales contacted me to discuss the combination of interior and exterior colours I had selected. She explained very clearly that previous customers had been disappointed with the particular mix of colours I had selected and suggested that I should view the colours "in the flesh" before confirming my order.

I very much appreciate Sarah making the time and effort to contact me. It would have been much easier for her to simply place the order as requested, particularly given I am a corporate customer based in Edinburgh and therefore am not strictly Leeds Audi's customer.

Could I please formally record my thanks to Sarah for her excellent customer service and the clear way in which she explained why the colour combination I previously selected might not have been ideal.

Regards,
Mark

"Really tried to help" Leeds Audi - Service

Overall I just thought they were fabulous, all of them. 100 percent every effort. I think they went above what they needed to do because it wasn't their problem that my warranty wasn't covering it but they really tried to help me.

"Go out of their way" Leeds Audi - Service

They go out of their way to do things that they don't have to do.

"High level of customer service" Leeds Audi - Service

Good afternoon Nigel, 

I feel compelled to write to you to congratulate you and your team for the high level of customer service. 

I have only just moved into an Audi, previous to that i have had cars from other manufactorers and i have to say in all of my experience with other car dealers i have never experienced customer service to the level of which your team delivered to me (I also have to say that i have never experienced customer service as good as yours within any customer service sector anywhere in the world). 

The level of customer service delivered by your team was absolutely outstanding and it is a credit to you and your team.  

I was greeted at the door upon arrival, i was then taken to the service assistant (Cheryl, who was outstanding) she sorted out a loan car, which was the same car as i was driving.

I was then personally escorted to my loan car and my bag was taken from me and placed in the boot.

I then received a call around three hours later where i was told what work had been carried out and what outstanding items need to be addressed.

Upon return i was again greeted at the door and escorted to the service assistant and finally my car was brought around to the front door, cleaned and vacuumed for me to drive away. Outstanding!! 

I will definitely recommend you to my colleagues and friends. 

Once again congratulations, your team has delivered unbelievable customer service, of which i thank you for. 

All the best keep up the great work.

Dr Lund

""Great Service"" Leeds Audi - Sales

Evening,

I just wanted to drop a quick line to commend your team on the great service you have provided me today, in particular Charlotte in your service team.

If there is any way you can recognise this, and pass on my feedback, I would be grateful.

Many thanks

Raj Gill

""Great customer service"" Leeds Audi - Service

Hi Nigel

I just picked up my wife’s car which needed looking at as the EML light came on.

The service from the drop off this morning to the collection this afternoon was excellent. I was looked after in the main by Cheryl, but the person who greeted me at the door and another guy who handed the car over were also great.

I previously used to have my Audi RS4 serviced by you. However, the advent of a family meant selling it and getting a Volvo XC60 from a dealership in Leeds. I have been nothing but unimpressed and frustrated by them, so to experience great customer service makes an extremely refreshing change!

Please pass on my thanks to your team.

Kind regards

Rob

""Faultless"" Leeds Audi - Service

""without exception, the highest level of customer service"" Huddersfield Audi - Service

Do you know what really annoys me these days? It’s the culture of blame. Someone has to be guilty of something, and everyone except the complainer is wrong.

I know of no harder work than having to deal with the public on a day to day basis. Everyone at Audi Huddersfield without exception showed the highest level of customer service, especially your good self and Isobel. (not forgetting the guys who collected and delivered the car either to and from my home or the Holiday Inn Brighouse.

Audi Huddersfield do certain things many other garages could learn from.

1. Disabled parking is clearly marked and near to the entrance.

2. You are welcomed with a smile – and a smile that is meant too – by Reception

3. Everyone that passes you , speaks to you, even if it is only a good morning or Hello

4. Everything is explained to you in language you can understand

5. You do what you say

6. Toilets are spotlessly clean

7. The seating area is as varied as it needs to be to cope with every size and ability (!)

Hold your head up high John, you deserve to!

Very best regards,

Mr J Hartley

""Very Helpful"" Huddersfield Audi - Service

Hi Tom

In October I bought an A1 and a R8 car at Audi Huddersfield Ii would just like to say how pleased I am with the sales person Richard Baker who was good when I bought the cars and now when I bring the car in for anything he always comes and has a quick chat.

Also I would like to comment on the staff on service who are very helpful, so to conclude I would say my experience with Huddersfield Audi has been 100% and in the future when I am looking for a car they will get my business.

Thanks

Richard Hellowell

"Very good customer service" Huddersfield Audi - Service

As an A8 customer they give very strong precedence to my needs and requirements, including providing a courtesy car for me. They treat me as a human being and their customer service is very good indeed. However I get the feel that they treat every customer in this way and that this level of service is common place, and not the exception to the rule.

"Very welcoming and very helpful" Huddersfield Audi - Service

They were very friendly as soon as I walked in the door. Very welcoming and very helpful. They even had a technician out the front whilst I was seen in case there was anything that needed clarifying. I dealt wth the same person throughout the course of the day and my car was immaculate.

""Highly personal touch"" Huddersfield Audi - Service

Dear Sirs

I feel sure you receive many customer plaudits about the great customer service experienced at Huddersfield. Let me add just one more to the list.

My A4 and I are both almost ten years older than we were when my wife and I purchased the car from Huddersfield Audi in July 2002. Like me the odd thing drops off or needs to be fixed, from time to time. Annoyingly, the front nearside side lamp 'popped' last week. While my wife was enjoying some retail therapy in Huddersfield, I spoke to Claire who checked that the workshop could accommodate me at short notice. Within half an hour, I had parked up, met Claire who provided me with a coffee and introduced me to Luke, who assured me the job was no problem, and arranged for the lamp to be replaced. Luke kept me well advised of progress and, as he had promised, within a further half an hour, the car was ready. By then, both the car and I were suitably refreshed, the former with a wash and clean, myself with a coffee, newspaper and television to help me relax. I returned to collect my wife and count the cost of her shopping.

The coffee, the replacement of the lamp, the car valet and the welcome can of de-icer were all provided - to my great surprise - free of cost, all of which as a recently made redundant chap was very much appreciated. The point in writing to you is not just to say thank you for those things, important as they are. But, particularly to advise you just how much I appreciated and value that highly personal touch provided by Claire, Luke, the un-named person who washed the car and the person who provided the de-icer.

We all know that valued customer service, i.e. the service we remember and makes we consumers return, is given with effort and sincerity. There was no sense of the service offered by Claire and Luke was in any way forced or unnatural. In fact, their service is just the opposite, warm and caring and respectful. I must also mention Alan, a member of staff I have met on many occasions. He also found time to have a few kind words of welcome, as well as remembering my name.

To find really consistently great service is unusual. To find it coming so easily to, dare I say, young people, is rare. I am sure you must be very pleased with the invisible, but invaluable, contribution they make to your organisation. For the avoidance of doubt, I am writing this note, not because I have nothing else to do - my wife makes sure my 'to do' list is kept long - but to record how much I enjoyed my visit last week and the great welcome and service I received. Here's to the next time!

Yours sincerely

Alan Hines

""Great experience despite the distance"" Harrogate Audi - Sales

"Nothing but helpful" Huddersfield Audi - Sales

Good morning Tom,

I would just like to say how happy I have been with the overall experience of Huddersfield Audi during my recent purchase.

In particular I would like to praise Andrew who sold me my Audi A1 Black Edition.

Upon walking through the doors of the showroom and Andrew introducing himself to the minute I drove away in my new car he was nothing but helpful, efficient and professional (with a good sense of humour!).

Having purchased 4 other brand's cars in the last 6 years from Sandal, the level of service provided by Andrew was unrivalled and if the service team are as good as Andrew then I can certainly say you will have yourselves another loyal customer for many years to come.

Once again, thank you to everyone at Huddersfield Audi involved in the sale of my vehicle.

Regards

Mark

"Extremely accommodating" Huddersfield Audi - Service

Good afternoon Tom

I just wanted to drop you a quick email to say a big thank you for the service that you have provided me with over the last 24hrs. Whilst at a meeting in Huddersfield yesterday the engine management warning light came on and you were only too happy to happy to assist me. 24hrs later, parts order, fitted, car cleaned inside and out and some diesel added.

Everyone has been extremely accommodating and made it a pleasure to use your services.

Many thanks to you all

Kindest regards

Ange

""The overall service was very efficient, excellent job!"" Huddersfield Audi - Service

During my time at Huddersfield Audi the service receptionist was very helpful. The receptionist met my servicing needs by arranging to collect the car on a suitable date for me.

The member of staff collecting the car had all the details of the work required to be done printed out and ready for me to sign on collection. All was correct and the car was cleaned inside and out.

The overall service was very efficient, excellent job!

Mr Brook

""I highly recommend"." Huddersfield Audi - Sales

The staff at Huddersfield Audi are outstanding! Nothing is too much trouble. I highly recommend the Audi Huddersfield dealership.

Regards

Mr Firth

""Exceptional quality of service"." Huddersfield Audi - Service

Dear Mr Doran,

I called in to Huddersfield Audi on Saturday morning without any warning as a headlight bulb had blown. Despite the service department being busy they managed to fit me in and replace the bulb. I did say to the service department that if Saturday is a problem I would come back later but they insisted they could do the job shortly. I appreciate this was only a small job, but this kind of customer service is exceptional and I would like you to thank your service department on my behalf.

Incidentally I have colleagues with Audi’s who complain about the service they receive from their particular dealership but I always defend Huddersfield as I have never had anything but quality with regard to service. I only wish my company would allow me to source my car from you!

"Faultless" Huddersfield Audi - Sales

They were very friendly. They were very professional, the way they dealt with everything. They make you feel special. They always do what they say they're going to do, nothing seemed too much trouble. I couldn't fault them.

"Spot on" Huddersfield Audi - Service

They were very friendly, very efficient. The general demeanour of the person I dealt with was very good and the whole atmosphere was very upbeat. They explained everything thoroughly to me and were spot on with everything they said.

"Impeccable" Huddersfield Audi - Service

Customer service is impeccable. Prompt, polite, well-mannered and efficient.

"Absolutely fantastic" Huddersfield Audi - Sales

From start to finish it was easy, relaxing and the sales rep even found a way to entertain my 2 children (he gave them some trucks to play with). He was absolutely fantastic. It was by far the best experience I've had when buying a car.

"Where I always go" Leeds Audi - Service

That's where I always take it. They're all very professional there. When they say they're going to do it, they do it.

"Fantastic experience" Leeds Audi - Sales

"Excellent" Leicester Audi - Service

Hi Neil,

The service I received from Ryan was excellent. I have been buying cars for over 40 years, including Audi's. I can honestly say the service I received from Audi Leicester has been exceptional.

Regards

Chris

"Found the whole experience a positive one" Leicester Audi - Service

Hi Neil,

In my experience, people are quick to complain but slow to praise so I am going some way to try and redress the balance! My beloved Audi TT was booked in for a service today at my local Audi garage in Leicester.

I found the whole experience a positive one, largely due to Lucy who was ‘service with a smile’ personified! She was efficient and cheerful when booking in and when I picked up my car later. I had explained to her that the volume of the sound (technical term – boing!) made when Bluetooth connected with my phone was somewhat overpowering and could someone have a go at reducing it! Sadly the technician was unable to do this as ‘the customer had not left her phone!’

Lucy took it upon herself to attend to the problem cleverly connecting her own phone. This was surely service above and beyond the call of duty and I am indebted to her (as are all the residents in my close who were subject to the said ‘boing’ day and night!) She was then able to pass on this information to me ensuring that peace and quiet can always be maintained in Narborough!

In conclusion, if the standard of care and courtesy shown to me by Lucy (and several other members of your staff) is anything to go you have an organisation to be proud of and I will not hesitate in recommending the service to others.

Best wishes from a very satisfied customer,

Joy Lampkin

"Exceptional" Leeds Audi - Service

""Credit to your business"" Leeds Audi - Service

Dear Nigel,

I would like to say that in 34 years of driving cars from Ford's to Porsche's. I find your service department exemplary.

"Outstanding Service" Leeds Audi - Service

"Delight" Leeds Audi - Service

Dear Nigel

I feel I must let you know how pleased I was when i booked my car in for a light fitting, the young lady in service was a delight to talk to regarding my problem with my motability Audi A3. It is service like this that makes choosing another AUDI in the future with motability an easy decision, the young ladys name was Charlotte, who arranged for me to wait while the light was fitted as i cant walk very far.

Regards

Mr A Chapman

"Thanks " Leicester Audi - Service

Hi Neil,

Just a word of thanks to Audi Leicester for the overall experience of choosing your centre again for my cars.

The Major Long life service, not only was the service completed with £180 saved by not needing to change the multitronic gearbox oil, (had I been charged for this part of the service I would have been none the wiser) again my vehicle was picked up from my home, serviced, vac , washed & dried and returned F.O.C  two outstanding factory recalls were also completed(owners might like to consider these points when contemplating weather or not to save a few pounds and have their Audi serviced at a local "specialist"). 

Regards

Alan Hunt

"Well done to all involved" Leicester Audi - Service

Neil,

Your email caught me at a good moment.

I appreciate that the routine of contacting customers, booking them in, organising courtesy cars, going through job cards and providing follow ups is a well rehearsed and practiced one, however, it truly works and the Audi experience this week was excellent.

From the initial booking through to Steve asking me if I had a favourite radio station he could tune into the loan vehicle, the experience was great as always.

We are constantly addressing customer service at my company and the quality of it and I have have again this week used Audi as an example of where we should be as a business.

Well done to all involved.

Andy Viner

"Great " Leicester Audi - Service

Hi Neil,

This week was my second visit to Audi Leicester. The first visit was great as my window (driver’s side) was jammed down and you managed to fit me in the next day to get this fixed (I called just before 5:00pm the day before). The car was still under warranty from Audi Tamworth but there was no hesitation in getting it fixed.

My second visit was this week and whilst the car was undergoing its MOT and I also had an iPod connection fitted. Lucy looked after me and even though she has only been with you a short while she came across as very confident and has a great personality. She kept me informed on progress and sat with me, in my car, to make sure I understood how the iPod connection worked via the Audi audio system.

I hope the move to your new premises goes as planned and I will see you there next time my car requires attention.

Kind regards

Carol

"Warm and friendly" Leicester Audi - Service

Hello Neil,

Having recently had my Audi serviced at your garage, I have decided to take some time out of my busy day, which I would not normally do, because I felt your Service team was impeccable! Ryan was possibly the nicest person I've met in that situation.

I've owned a different car each year covering all different makes, from Renaults to BMWs and now my Audi. I have experienced many different car dealerships in my time and I can honestly say I've never felt so looked after. It has actually made me place Audi as my preferred choice of car for the future.

I was put off using Sytner garages by the another dealership, I assumed their culture was across the Sytner brand. However having been to your garage I realise it's only the dealership which act in that manner. Your dealership has restored my faith in the Sytner name.

I can't wait for my next visit.

Regards,

Dominic Payne

"Wonderful surprise" Leicester Audi - Service

"The service was excellent" Leicester Audi - Service

"Thank you very much and I look forward to my next visit" Leicester Audi - Service

Hi Neil,

I rarely/never complete customer feedback surveys but following my hugely positive experience within you brand new site, I feel compelled to sing the praises of Ryan and the team that helped make the service of my car so hassle and pain free!

From driving into the automated shutters to, being met by name as I stepped out the car, to the waiting area, to the taxi shuttle, to the clear and comprehensive way Ryan talked me through the process...I received a premium standard of service.

This is the first time I have chosen an Audi as my company car but following the enjoyment I get from driving my A3 and the reassurance of having your team to maintain it, I can confidently say that I am a converted brand advocate.

Thank you very much and I look forward to my next visit.

Kind regards
Andrew Longhorn

"Special thank you" Leeds Audi - Service

Dear Garth

I have recently had my car serviced at your Leeds branch and I would just like to say a special thank you to the staff that looked after me. From the technican that collected / returned the car to the after sales personnel. The staff were very friendly, helpful and knowledgable to the extent that as my lease vehicle is up for renewal I am now considering staying with Audi as a result of the after care I have experienced. The service I received has been second to non and would recommend the Leeds branch to anyone requiring aftersales help.

Kind Regards

Kristoffer Carr

"First class" Leeds Audi - Sales

Everything from start to finish was first class. The whole process ran very smoothly. It was all asbolutely perfect. I have no criticism for any aspect, only praise for the entire experience. Like I say, they're first class.

"Let you decide at your own pace" Leeds Audi - Sales

I've dealt with Leeds Audi for a number of years and the sales team are excellent, very very good indeed. They're not pushy at all but dedicate the time to ensure you've all the information you need to make a decision at your own pace and in your own time. It's like talking to one of your mates. You really get a sense that they love the cars and the brand and this comes across when they talk to you about the cars, the specification and the different options available to you.

""left me a satisfied loyal customer"" Leeds Audi - Service

I phoned Leeds Audi to book my A3 in for a service and an MOT. I spoke with a gentleman who was very friendly and helpful. He took me through the details of the service and handled my enquiry very efficiently.

I arrived on Tuesday morning and was greeted by Chris who welcomed me to Leeds Audi and offered me a drink. I received a call at 2:40 to advise me my MOT had failed as it had a bulge in the rear tyre. This had not been picked up in the initial service. Charlotte apologised for the situation and advised me as a gesture of good will she would refund the cost of the tyre.

She handled the situation really well and such left me a satisfied loyal customer of Leeds Audi.

My thanks to all staff involved.

Mrs J Cuttle

"Consistently excellent" Leeds Audi - Service

Everything was good, brilliant. Everybody is solid and the consistency in the level of customer service is excellent. Even though I had taken my car in for a service the salesman that I bought my car off came up and remembered my name which I thought was great.

"Excellent customer care" Leeds Audi - Service

I particularly like their professionalism and courtesy. Very efficient throughout the entire experience. Just strictly professionalism - they know exactly what they were doing. Excellent customer care, excellent service.

"Very warm welcome" Leeds Audi - Service

I wouldn't take my car anywhere else. They give a very warm welcome and have a great team of people that really look after their customers. It's always a very pleasant experience and the attitude of their staff is friendly and efficient.

"Great customer experience" Leeds Audi - Service

They've got everything right. The customer experience is great. You're dealt with promptly. They understand that people are busy and have commitments. They completely take the hassle away, so well done to Leeds!

""Experience to date has been excellent."" Leeds Audi - Sales

I would like to drop you a quick e mail to let you know of my recent experience when purchasing my new car from your dealership.

Kenny was the sales person we dealt with from point of order to handover and I can only describe the experience as a welcome change, handover was excellent and Kenny made a real effort with us and even covered the car up with the new model launch covers which I thought was a nice gesture.

Kenny kept in touch over the next couple of days to make sure I was completely satisfied with the car; I have to say I have had so many average dealings with motor traders over the years so credit where it is due the experience to date has been excellent.

I realise I am somewhat of a perfectionist when it comes to cars (Ken will know what I mean) so please pass on my thanks personally to Ken for a good job and the loan of his car.

Regards Mr D Hufton.

""Satisfied Customer..."" Leeds Audi - Sales

Just a quick note to say that I have been extremely impressed with the customer experience I have received at Leeds Audi. From the booking team, front of house and service departments. I was also impressed with the extra touches such as asking if I needed a lift anywhere once I'd dropped my car off and the complimentary sweets & refreshments etc. All this is done in a relaxed and welcoming way without being pretentious or overbearing which I think is crucial. Keep up the good work and please pass this on to all the staff.

"Excellent standards as usual " Leeds Audi - Service

""I'm in good hands with Leeds Audi."" Leeds Audi - Service

On Thursday 14/4, I'd booked my car in for a check up. The day was just the worst day I could have planned for. I was really stressed with work stuff and realised at 6pm that I'd left my house keys attached to the car key. I didn't have any means to get in the house as my "back ups" were away, and I have a dog who would have been very hungry and upset at not being walked and so on. I was also going out for a meal with friends that evening. I tried to contact the number Charlotte had rung me on a couple of times and it went to answer phone. I assumed the shop was closed and I was really working out how I'd get through the night and ready for work the next day. Then, well after 6, Charlotte rang me back. I can't tell you how relieved and happy this made me. We paid the bill, she arranged to leave my keys with her colleagues and I was able to get home safely, feed the dog, go out for the meal and enjoy another stressful day at work. Not only that, but the very genuine welcome and offer of help I received when I arrived all hot and flustered that evening, was outstanding - get this: my car was parked right outside the front door, so I didn't even have to look for it.

You did very well and I'll be back. Unfortunately for me a missing spring in the rear suspension has been spotted, so more repair work but I'm in good hands with Leeds Audi.

Thank you Charlotte

Miss C Fenwick

""a very high standard.". " Leeds Audi - Sales

Just a quick message, to say thank you very much for all your help in supplying Lynn's new Audi. For most people, buying a new car doesn't happen every day and the experience should be special. You certainly surpassed the "special" level and the way we were treated on Sunday was exceptional. Really liked the reveal in the showroom and the flowers were lovely. The car was prepared to a very high standard, pity the weather can't stay dry enough to stay clean.

Lynn seems to be very pleased with her new investment and once she has mastered some of the new gizmos I am sure she will enjoy it a great deal.

Regards

Mr Ryan

""A pleasurable experience.". " Leeds Audi - Sales

I collected my new Q5 from you yesterday. Throughout my buying process I have dealt with John Hove. I live just outside of London, so until yesterday had never met John. However I want to record my appreciation of how he dealt with me throughout the process from ordering through to collection from Leeds yesterday. Nothing was ever too much trouble for him and he kept me fully informed throughout the period of what was happening to my car where it was etc. Yesterday he was excellent in showing me round the car, telling me how things work everything about the hand over. Customer Service is obviously very high on his priority and he excelled at it all. I would have no hesitation on recommending him to anyone wishing to purchase an Audi.

It has been a real pleasure dealing with Leeds Audi and because I live in the south am only sorry that I can not use you to service my car.

Once again thank you for such a pleasurable experience.

Kind regards

Mr C Waugh

""absolutely fantastic service."" Leeds Audi - Service

On Saturday morning my husband and I had the misfortune of breaking down in our 18 month old A5, on a day out travelling to see family

We contacted the breakdown centre and from that moment on we had absolutely fantastic service.  The breakdown team arranged everything for us and between them and your staff at Leeds they rang us every half an hour to ensure we were ok.

Unfortunately our car could not be repaired at the road side and we had to be assisted back to the Audi garage at Leeds.  Again your staff were absolutely brilliant, even though we had our dog with us they invited us to sit in the showroom and have a warm drink until a taxi arrived to take us home

It is always a shock to break down but your team ensured that we were safe and well and we cannot offer our thanks enough.  You have an excellent team who are a credit to you especially Jane and Adele at the breakdown centre and Maxine at your Leeds showroom. 

Please pass our sincere thanks on to all who were involved

With kind regards

Mr and Mrs Allbrighton

"Excellent from start to finish" Derby Audi - Service

I can't say anything more than they're excellent from start to finish.

"Exceptionally good" Derby Audi - Service

They do exactly what they say on the tin…The service you receive when you take your car along is always exceptionally good. They always make you feel comfortable. They are professional from the people you speak to at the point of booking to the people on the front desk…you really do get a sense that they value their customers.

"Superb" Derby Audi - Service

I love the attitude of the staff, they are superb. Friendly, helpful, attentive, efficient, concerned, everything I would expect one to be if I took my car in. I cannot praise them highly enough. The people are so nice. I get every bit of the help that I need, if I walk in people greet me by name and know me. I have absolutely no question that I would go back to Derby Audi next year to have another car, which I shall.

"Excellent service" Derby Audi - Service

The service was excellent. The staff were very courteous and offered me a lift to work when I dropped the car off. The customer service was very good and efficient. The people I dealt with were very helpful and organised.

""Professional and Courteous..."" Bradford Audi

I have never had to thank any car dealer but on this occasion I feel a big thanks should go the way of Zoe who dealt with me throughout the service, she was professional, courteous, friendly and could not do enough to provide me with a smooth service. Thank you Zoe

"Entire satisfaction in level of service" Derby Audi - Service

Dear Aaron,

I write to express my appreciation and entire satisfaction in the level of service and customer care demonstrated by Audi Derby for the maintenance work on my Audi A8 yesterday.

Please give my sincere thanks also to Teresa on the service desk.

Many thanks to all concerned.

Best regards,

""Takes the stress out of car issues"" Derby Audi - Service

I would just like to send this short email to feedback on the excellent customer service I have received on my last 2 visits to Derby Audi. I came last week for my winter check and again today with a slight problem that was easily sorted by your team.

All the team I encountered we're excellent, but I particularly was in contact with Emma in the service department and David Panter.

Thank you, takes the stress out of car issues and an altogether more enjoyable experience. I wish more companies in the UK would follow your example.

Kind regards,

Carolyn Burke

""Excellent Service"" Derby Audi - Service

Over the last two weeks you have carried out repairs and service to my company car , an Audi A4.

I would like it to be noted that the service and courtesy I received from your staff, Emma and Teresa has been excellent and I will gladly recommend you to family, friends and colleagues.

Many thanks

""Determination and pride"" Derby Audi - Service

Just thought I should write a few lines about our recent experience. On Thursday, 18th August 2011 we brought our TT (FE10 RDZ) to your dealership following a recent service and investigation into an intermittent rattle which had started in the area behind the passenger seat. The car was booked in by Natalie on Service Reception and I spoke to a (Master) Technician, Andy [Sorry - I cannot recall his second name].

The nature of the rattle was such that it only presented itself intermittently - it may even have been dependent on the temperature - so it was not easy to track down and cure. We were supplied with a courtesy car, initially for a few days, but this turned into a full week as Andy was determined to trace and cure the annoying rattle. Natalie kept us informed throughout the week of what was happening with the vehicle and since we collected it on Thursday, 25th August 2011 the car has been rattle-free.

"Pleasure to deal with" Derby Audi -

Hi

I bought a car from a sales representative by the name of Lee

My location is Swindon, so the journey is not a small one and when my wife and I returned home after travelling to Derby to have the test drive, we felt as if we had a great day out.

It was a pleasure to deal with a non-pushy sales man who did what I asked for as a customer and added some extra information in. I asked for a test drive of about an hour, which we got and not around the nicest of roads, so he hid nothing. He had a good sense of humour and was polite. It was a good experience and I would not hesitate to contact you in approx 4 years when I will no doubt want to change the car. It was worth the journey.

I hope to have many pleasant years driving the car.

So…..Thank You…and please let Lee know that he pleased a Grumpy Old G!#.

Regards

Tim

""The highest standard"" Derby Audi - Service

On my journey to attend a 2^nd interview on Monday morning, I had the unfortunate bad luck to break down on the M1 close to junction 24. It was ascertained by Green Flag that the vehicle would have to be taken to a dealership for repairs.

On arrival I was greeted by Mike who very quickly responded to my predicament, the panic on my face must have been obvious, & he was fully sympathetic to my predicament. Mike managed to get my car in the workshop with 10 minutes of arriving, sorted parts & arranged a schedule to repair, he then arranged for transport to get me home. On agreement of the repair he then arranged delivery of the vehicle the following day. The drivers supplied were of the highest standard & were very obliging with a positive disposition.

To you this may seem common work practice! To me his attitude, composure, level of experience, apathy & professionalism were demonstrated to be of the highest standard. I have used the other branches in the past, & have always felt uncomfortable about the experience, mainly due to lack of service. I suggest they spend a day at Derby Audi & learn from the high standard set.

I hope this feedback is useful, & please ensure that Mike receives a Thank You. Due to his help & support, I managed to find alternative transport to the interview & secured the job.

Thank You Once Again.

Mr Weston

"10 out of 10" Derby Audi - Sales

Fundamentally it was efficient, friendly and everything was very professionally done. I was left with no illusions as to what was happening and it ticked all the right boxes. They kept me informed throughout and were very thorough. 10 out of 10.

"They made me feel special" Derby Audi - Sales

Customer satisfaction, politeness, friendly and approachable staff, good business manner, very personable experience. Most definitely a good flow of information. They made me feel special with their very friendly and very personal service and gave a good sense that I was an important customer to the dealership.

""Prompt and professional service"" Derby Audi - Service

A quick note to say thanks for the very prompt and professional service that I have received from Garry today. My request for service history, on a car that was provided new from you in 2006, had its challenges regarding the change of systems. However, he has provided me with the best options under the circumstances, for which I am very grateful.

Kind Regards

Mr S Clayton

"Smoothest process I have ever experienced" Bradford Audi - Sales

"Extremely Helpful" Bradford Audi - Sales

Good afternoon Mr Endeacott,

I am writing regarding my experience at Bradford Audi when purchasing my Audi A1. I originally entered the showroom simply to pick up a brochure and to make an enquiry but left with a brand new vehicle thanks to the help of your sales team.

I have waited until now to email you as I wanted to see how the vehicle performed over the first six months and to see if the recommendations made by your sales team were useful: I am pleased to report they were.

In particular, your sales assistant Alice was extremely helpful and even recommended additional add-ons such as reverse parking sensors and built in satellite navigation – both of which I find incredibly useful. With the added paint protection system my car looks as good today as it did when I bought it - and is still as enjoyable to drive today as it was when I left the showroom. I left knowing I could afford the monthly payments, and with the added VRI/GAP insurance policy recommended by your team I drove away with total confidence. Friends and family who travel in the vehicle often comment on the internal design of the car, particularly the features which are part of the S-line package, reassuring me that this was worth the extra cost.

Because of the professionalism shown by both Alice and Jordan, I would recommend Bradford Audi to others and look forward to returning to the showroom when upgrading my car in the future. They reassured me that Audi was a company I could trust, so much so I later decided to purchase my motor insurance policy through Audi too, despite rival insurance companies being slightly cheaper.

I hope you are able to pass on my appreciation to them both and I look forward to visiting the showroom again soon in the near future.

Regards,

Hiren Koyani

"All did a fantastic job" Bradford Audi - Service

Hi Sean,

I would like to extend my thanks to all staff involved in getting my A3 through an MOT at short notice.

From Peter, the chap who greeted me as I entered the covered reception area, Alyson on Service Reception to the guys who cleaned the car at the end – all did a fantastic job.

Due to illness and a short stay in Hospital I had been unable to get an MOT done. Alyson arranged this for me the same day and so removed a major problem for me as I was due to start back at work the following Monday.

I was very impressed with the high standard of service as well as the great consideration shown by your staff. Also, the final bill represented real value for money!

Many thanks

Mr Ellis

"Genuinely satisfied" Bradford Audi - Sales

"Most helpful" Bradford Audi - Sales

Hi Sean,

I took delivery of my third new Audi A4 last Friday and would just like to pass on my thanks to Tony Trickett who once again has been most helpful in providing my choice of vehicle.

It is the second time Tony has sourced my new vehicle and I have to say it is a pleasure dealing with him as he is most professional and diligent.

Also as I mentioned to Tony the first time I met him on a snowy January Sunday just over 3 years ago your dealership has the feel of a professional set up and it was a breath of fresh air after previously dealing with another manufactorer.

Best regards

John

"Great experience" Audi City London - Sales

"Pleased and delighted" Mayfair Audi - Sales

"Pleased and delighted", these were just the words my wife said when we walked out. I would like to thank you for setting up a world class Audi showroom that is managed by highly professional and courteous friends.

"Red carpet treatment" Mayfair Audi - Sales

Made you feel special, as if you were the centre of attention, red carpet treatment when you walk in. It was a real pleasure to be dealing with them.

"Knowledgeable, efficient and professional" Bradford Audi - Service

The team there are very knowledgeable, efficient and professional. They did whay they said they were going to do, they were polite, informative and helpful and my car was returned to me the minute they said it would be back.

"Everything was brilliant" Bradford Audi - Service

Excellent service, very friendly, nothing was too much trouble. The staff were very attentive and hospitable and I knew exactly what to expect. The whole experience from start to finish, dropping the car off in the morning, ordering the courtesy car, everything was brilliant.

"Outstanding" Bradford Audi - Sales

It was highly organised. The salesman was outstanding. He was fantastic. He told us the information that we needed and didn't fuss around or tell us about things that weren't relevant to us. It was just a really pleasant experience.

"Attention to detail" Bradford Audi - Service

The whole experience was excellent. The attention to detail and the level of personal service was fantastic. The new showroom is absolutely marvellous, particularly the drive through facility.

"Excellent service" Bradford Audi - Service

Hi Pete

Thank you very much for the excellent service I received last week with my
Audi A4. In view of the fact that you also repaired my wing mirror at such
late notice, I can't praise you enough and I'm was delighted that my long
drive on Friday was aided by a new wing mirror..

Many thanks and once again, thanks for the service I received last week.

Regards

Kim Williamson

"Efficiency of the highest standard" Bradford Audi - Service

You tell them what the problem is and they get down to it straightaway.

"Quality service" Bradford Audi - Service

The quality of service that I receive by Bradford Audi staff is excellent

"Knowledgable, friendly and extremely helpful" Derby Audi - Sales

Hi Russell,

Just leaving a quick comment on what fantastic service I have received from your branch. Throughout buying my car Steve helped me with everything he possibly could very knowledgeable, friendly and extremely helpful. Also Chris with the finance side couldn't possibly have done more, both went above and beyond in great customer service and I couldn't be happier with my new car!! Come away with a real high and I am looking forward to purchasing my next car with you. Thank you, both members of staff are a real credit to your team.

Miss Barlow

"Second to none" Harrogate Audi - Service

…The overall service was excellent and the staff were extremely polite. They do exactly what you ask and nothing is too much trouble. Their courtesy and politeness is second-to-none.

"Outstanding" Harrogate Audi - Service

There's so much choice about on the market at the moment and there are some outstanding vehicles to experience however the level of service provided each and every time by Harrogate Audi ensures that I am as loyal to them as they are to me. They really are outstanding.

"Consistency" Harrogate Audi - Service

The most important thing to me is consistency and I know that I'll be able to deal with the same people each time I visit the showroom. I know that I can trust the updates that I receive from the team at Harrogate Audi and they always work in my interests, which is pretty rare these days.

"Seamless process" Harrogate Audi - Service

They're very much on the ball and in touch with their customers requirements. I was welcomed in the car park, they knew my name and the entire process was seamless. The entire experience is far more professional compared to every other car experience I've had previously.

"Go back there again" Harrogate Audi - Service

They got in me very promptly for my service, it was the day after I had called. They had my car within 24 hours and they left a few treats in my car for me and that was nice. They also valeted the car There was nothing that I disliked. They made a big effort and it was good. I'd go back there again.

"Interested, friendly and competent" Harrogate Audi - Service

The quality of their own staff from the first call to service department to the way we're treated, to the nature and training of the master technicians and the way the car was brought back.  They're interested, they're friendly, they're competent, in direct contrast to a lot of retail organisations. They're very good. They've been well trained. I think a great effort.  It's difficult to put into words but you have to experience it if you're just one to one with somebody and their own language, their facial expressions, their attitude, all gives you the impression that they are interested in your being there.

"Exceptional" Harrogate Audi - Service

Your guys do it exceptionally well. I'm very, very grateful for eight, nine years of service. 110% warm toward the brand.

""Cut above the rest..."" Harrogate Audi - Sales

""Fantastic and extremely helpful"" Harrogate Audi - Sales

I would like to say how very happy I am with the service I received. Charli was a pleasure to deal with and made sure I was kept informed during the time my car was with you. After the initial worked had been carried out I was then told that other areas of work needed on the car had been identified. After this I did expect to have to leave the car for an extra day in order for this work to be carried out. But once again Charli exceeded my expectations and managed to get the parts delivered in order for all work to be carried out in one visit. I am extremely impressed by the customer service I experienced at Harrogate Audi. 

""Fantastic and extremely helpful"" Harrogate Audi - Sales

Garth,

As usual, the whole experience, apart from paying the bill (for the "quoted" amount), was excellent. All of the service staff are first rate. I have been associated with Audi cars for over 20 years and have direct experience with a half dozen or so Audi dealers,

Harrogate Audi is the best .....so far!!

""pleasant and professional"." Harrogate Audi - Sales

My wife is just recovering form a serious illness and surgery so it’s been incredibly important to me in finding the car of her dreams.

Last night she was absolutely buzzing about her new car so thank you again for making her day and the pleasant and professional way you and your team sold us this car

Mick Cropper

""5 stars throughout!"." Harrogate Audi - Service

As I am now a private owner I have always been hesitant in using Audi Main Dealers due to the high cost and I assumed that only Company or Lease Cars could afford to use you as you hear so many bad reports about main dealer repair cost and only interested in warranty work, but your Dealerships prove this wrong.

I have used you twice in the last 6 months and been both impressed with your service team and the cost of the repairs.

Your service team is excellent in particular Richard.

I completed the Audi survey last visit and gave you 5 stars throughout  and would do the same again if asked I will also be having my car serviced with you when due and I will recommend other private owners to do the same.

""absolutely delighted"." Harrogate Audi - Sales

Just a quick note to say thank you very much, the car is absolutely great but most of all just wanted to say thank you to you for your help throughout the process. You made it a real pleasure and really liked your honest and open approach helped me make the right choices so much so that I am absolutely delighted with the car and your customer service.

Thanks again

Cheers

Shauna

""complete satisfaction"." Harrogate Audi - Sales

My wife and I wish to record our appreciation and gratitude to you, and other members of the Sales team at Harrogate Audi, for the way you handled our recent purchase.

From initial enquiry through to taking delivery of the vehicle, we were impressed by the courtesy and efficiency of all the staff with whom we dealt.

We had been forced into purchasing a new car by the unexpected demise of my previous vehicle. We had little time available, as we were about to go on holiday, yet the new car purchase was completed exactly as agreed, to our complete satisfaction.

Mr S Wood

"Faultless" Harrogate Audi - Sales

I can't say anything wrong about the service I received. I've had about 14 or 15 new cars and when I collected this one, it stood out among them all, because it was perfectly valeted. The handover of the vehicle was faultless.

"Pleasure to deal with" Harrogate Audi - Service

"Absolutely Brilliant" Harrogate Audi - Service

Hi Garth

I damaged two of my wheels first thing last Thursday morning.  It was a very difficult day for me because I was making arrangements for my dad's funeral.  I telephoned Harrogate Audi immediately and they said they could repair my wheels that day. 

The service was first class. The man who did my wheels, and I am sorry I forget his name, was absolutely brilliant. The job is perfect, you cannot tell they have been repaired. The chap in the service department who signed the job off when I collected the car was also first class and very professional.  All in all a 100% satisfied customer. 

Debbie Coxon

"Total Customer Satisfaction" Harrogate Audi - Service

"Absolutely Satisfied" Harrogate Audi - Sales

"You were Brilliant" Derby Audi -

Hi Russell

A big THANK YOU to GEORGE you were BRILLIANT CHEERS

Mr Smith

""Excellent Service"" Derby Audi - Service

To the Sales and Service managers,

Just a short message to thank your staff for an excellent service.

My car was only in for an MOT but from Colin Harvey my normal contact (who is a great ambassador for your company) to the girls in the service department particularly Emma who kept me informed of progress even after it had to be returned for extra work to the guys in the back who returned my car not only repaired but in a very clean condition.

In todays tough economic climate that sort of back up can only encourage and maintain business.

Regards

Mr R. Wheatley

Director

"Extremely Happy Customer " Harrogate Audi - Service

  Dear Garth

I really had great pleasure in dealing with Audi Harrogate. It made taking my car in for a service an enjoyable experience rather than a chore.

To be honest, I only brought my car to a main dealer because it was still in warranty. I had every intention of using my local garage for the next service. However, after the fantastic customer service I received I will definitely be going back to Harrogate Audi for my next service or if anything else needs doing.

I am an extremely happy customer and the gentleman that looked after me was so pleasant and polite, he did a fantastic job!

Thanks

Miss Mirza

"Thank You " Harrogate Audi - Sales

Hello Simon

"Nice and pleasant experience" Harrogate Audi - Sales

From when we first went in with the original inquiry,  the guy we spoke to, was very helpful. He was up-to-speed with all the different aspects about the Audi range. It was a nice and pleasant experience. After we picked the car up, my wife rang the Audi bosses to pass on the comments.  We were kept informed about the build and with how things were going.  I certainly wouldn't hesitate going back there, when we change our car. There is another Audi dealer closer to us but we'll go back there for servicing, even though it's an hour's journey.

"Very happy" Harrogate Audi - Sales

I was given excellent information about the car without feeling pressured. I felt that the service was personal and that all aspects of the sale were explained fully. Overall I was very very happy with the experience.

"A real treat " Harrogate Audi - Sales

 Hello Garth,  

In April both of the family cars needed garage work, my partners car, an MOT, and my Audi TT, a service. He booked in with another garage near Pannel and I with you. All I can say is that I have been keen to share my experience with friends, colleagues, family and my partner.

On booking in with another manufactorer he was offered nothing and cost us both time from work for drop off and collection.When I called Audi Harrogate I was offered the use of a courtesy car or collection. Use was easy and excellent.

He was quoted one price on the phone, on collection they increased the cost, then when challenged dropped it again. I was quoted one price, and used one of my Synter vouchers. No messing.

The staff at Harrogate Audi are helpful, cheerful and always willing to take time to answer my questions.

The tin of sweets are always a real treat but to find the goody bag in the car with the remaining oil, screen wash and pitstop heartened my use of large garages.

A ten out of ten experience from Audi and a 2.5 (max) for the other dealership. Be assured, he has sent them feedback.

Will be in touch with the garage again soon to book for the MOT.

Best wishes

Karen Walker

"It was great" Harrogate Audi - Service

"Felt like the Queen" Harrogate Audi - Service

"Big thanks " Harrogate Audi - Service

Hi Keith

""the whole experience exceeded all my expectations!"" Nottingham Audi - Service

Dear Nick,

I am glad to see a prompt come through and be able to reply..
I know myself too well to admit, that I probably would have not done so, if I had to go searching for a way to let you have any feedback. We are all cramming such a lot into our working lives nowadays that we miss on the most important things! Anyhow...worth me taking a few minutes out to write a couple of lines.

I arrived a tad early as the car was booked in for 2pm, but I had a teleconference to log on at the same hour, so I gave myself a bit of prep time. I was quite unsure as to how it would all turn out if I'm honest!

Firstly, I was greeted by the lady on reception, who confirmed that one of her colleagues who was with another customer at that time would be over shortly.

Sure enough - within a couple of minutes I was talking to Lauren.

She was lovely, almost read my mind, as she seemed to have a solution for me ...before I had even told her what I needed help with....
So, without too much explaining on my part, she had organised a quiet room for me to carry on with my daily work and be able to log onto my call, plus a coffee and biscuits to go!!

When the same happy face returned the keys for the car that was by now serviced, cleaned and parked by the entrance....I was still on the call that started at 2pm...but I was happy too!!!

Does not take a great deal of effort I guess, to understand the pace of your customers and try to match it....but this time the whole experience exceeded all my expectations! I really did feel looked after. In fact I took a call in the car on my way home and remember saying I experienced the VIP treatment!

Credit to all the team(clock-work springs to mind)
Thank you , Please pass on a personal thank you to Lauren for making my day, not to mention my working day....a pleasant and easy one.

Regards,

Laura

""Yet Again Excellent Service"" Nottingham Audi - Service

Hi Nick

Yet again excellent service provided by Audi at Nottingham.

Regards,

Linda

""Exceptional Service"" Nottingham Audi - Service

Hi Nick

Just quickly to thank you for your exceptional service last week.... it was all a rush for me.. but even though it was the end of the day, your team secured me a courtesy car.. On arrival Jo on reception was professional and welcoming and Angela helped me and also got a lovely man to show me around the courtesy car...

Overall a great experience (first time I have had a Audi) as always had a BMW and used to the great Sytner’s service

Regards Tracey

"Definitely be recommending..." Nottingham Audi - Sales

""Impressed with the technical knowledge"" Nottingham Audi - Service

Good afternoon,

Thank you for your e-mail and yes, as always, I was completely satisfied with the service I received from Audi.

The level of service, professionalism of staff etc. are always ‘second to none’ and it is always nice to be greeted by Phil, he does make you feel very welcome, even though you know you will surely be spending money!

I must also mention, that being in a predominately male industry, I am always impressed with the technical knowledge of the ladies on the service desks – ‘Girl Power’ and all that!

Being personally very customer service orientated it is such a shame that the Audi service is not replicated throughout other businesses.

Kind regards

Sharon Roberts.

""Very Impressed"" Nottingham Audi - Service

""Very Happy"" Nottingham Audi - Service

""Outstanding"" Nottingham Audi - Service

Hi,

Just received your customer satisfaction email.

In all honesty, I would usually delete such emails, but after my experience this week I felt the need to reply to say thanks!

Your customer service is outstanding - personal and intuitive. Particular thanks to Laura for arranging a courtesy and insurance for...she knew I was having a bad day!

I wouldn’t hesitate to recommend Audi to my many work colleagues, friends and family.

Thanks again

Liza

""Excellent Service"" Nottingham Audi - Service

Hi Nick

I would like to thank your service team for the excellent service I received on 28^th March and once again for the lovely bouquet of flowers they gave to me on the occasion of my 25^th Wedding Anniversary.

Thank you all so much.

Dell

"A credit to your retailer" Nottingham Audi - Service

""Over and Above"" Nottingham Audi - Service

Hi Nick,

Hope you are well

Just to say thanks for the extra special treatments afforded to me but your team. My baby daughter was in QMC, so not only did someone drop me off at the hospital so I could do my bedside shift, they also gave me a Audi teddy bear for her when I came to pick the car up.

They also let me leave without paying, so I could go and get a discount voucher for the tyres, before settling up.

Service over and above

Thanks

Ben

"First Class" Nottingham Audi - Service

Hi Nick,

I recently had the misfortune to drive over something on London Road, Nottingham and managed to puncture my fuel tank!

Once I realised the seriousness of the issue, I came to your premises to secure a resolution to my problem.

I am writing this email because, the customer service I received from Angela was first class.

I lead a customer services organisation and understand that we are only as good as our front line people. In that respect, Angela made sure that my experience was as good as it could have been, which positively promoted Audi Nottingham.

If you have an employee recognition scheme, someone should nominate Angela (if you don’t have an employee recognition scheme, you should!).

Thank you for your support and I am sure I will see you again in the future.

Regards,

Mike

""Great"" Nottingham Audi - Service

Hi Nick,

I had my car serviced on Tuesday. My feedback would be extremely positive. I always find your service really welcoming and the process uncomplicated. The guys who welcome you are great as are those who give you a lift.

I was recommending to a colleague that they need to trade their BMW for an Audi as your service is so good.

Regards

""Professionalism and Support"" Nottingham Audi - Service

Dear Nick,

Just wanted to send an email to acknowledge and send my thanks to all your team for their professionalism and support in a recent difficulty I had with my car.

I brought the car in because the boot was failing to open. Your team then identified the problem, sought advice from the manufacturer and kept me informed of each step in resolving the problem.

Throughout this time I felt the team were working together to cause the least inconvenience to myself, through allowing me to keep a courtesy car until the difficulty was resolved and I was impressed that the problem was completed free of charge as a gesture of good will from Audi.

Please pass on my thanks to all concerned.

Regards,

Sally

""Excellent"" Nottingham Audi - Service

Hi Nick,

The service I received was excellent and thanks to your team for their help.

Kind regards

Simon

""Could not have been more professional"." West London Audi - Sales

Thank you so much for everything, you made something very daunting very easy. I have already recommended you to one of my friends who are considering an Audi, but at the much higher end than me (they have more money than me!).

I am sure Tim will also be in touch for that test drive weekend, he is so excited about it.

Thanks again

P Larkin

""A smooth transaction"." West London Audi - Sales

Just wanted to say a thank you to Joel for making the sale of this car a smooth transaction - spending cash was never easier.
I was so pleased that he always telephoned when he said he would which, surprisingly, is very rare these days. When you see him next, congratulate him on a job well done.

Best Regards

Mrs J Ball

""Praise for our new car..."." West London Audi - Sales

Dear Andrew

I just wanted to drop you a little not so that I could express my thanks and praise for the people who have helped us to choose and purchase our new car.

Marc and Dominic have both looked after us very well with patience, expertise and knowledge. I am aware that I can be a difficult customer and I like to take my time with purchases, and I can honestly say that I never felt under pressure to buy, and my excess of questions were answered with patience and accuracy.

Both Marc and Dominic are a credit to your team!

Kind Regards,

James

""Could not have been more professional"." West London Audi - Sales

Dear Mr Campbell

I understand you are Head of Business for Audi West London.I am emailing not to express my pleasure with the car, as I am sure you would expect that!

Rather I think you should know how pleased I was with the overall service provided by Chris. He struck a perfect tone in our dealings, and could not have been more professional and efficient with the right level of friendliness and politeness. And he has a fan in my 10 year old son who accompanied me and, all credit to Chris for this rather than to me or my son did not lose patience throughout – so one in the bank for Audi when he makes his own purchases.

Regards

Mr G Briggs

""You have been great"." West London Audi - Service

I just wanted to drop you a quick email to say, thank you putting me back on the road and for all your support. I am very happy with the car and the condition I received it in. You have been great.

I am sure I will speak to you soon and possibly have more features added on!

Kind regards from a satisfied client,

Mr R Chandegra

""Professional, amiable and courteous"." West London Audi - Service

Just wanted to drop you a quick line to tell you what an excellent job Stuart Vines has done. Start to finish with our purchase of a Q5. Professional, amiable and courteous.

The quality of the Q5 will lead us towards buying Audi in future however a big additional input will be the customer service - and it has exceeded expectation with Stuart leading the charge! I like the fact that Stuart did a follow up call this morning and has stressed we should use him as point of contact for the next 6 months with any query in regards to the car.

One final note - the delivery pod - where you see your car, you are shown how it works then finally the door is opened and you are let free, nice touch!

Thanks

Mr M Chesterton

""when I come back to buy my next Audi I’ll be coming to you"." West London Audi - Service

Just wanted to say thank you very much for all your help and excellent service in the process of buying my first Audi! It was a pleasantly straight forward process, and ahead of time which was a nice surprise.

I'm extremely happy with my car, and when I come back to buy my next Audi I’ll be coming to you!

Thanks Again

Mr M Furmidge

"Excellent services" 30_04_2013

"Excellent" Nottingham Audi - Service

"Came back in pristine condition" Nottingham Audi - Service

""Professional, efficient and courteous"" West London Audi - Service

Dear Ray

I was impressed with the service I received from Gary. He was professional, efficient and courteous.

I just wish to add here, I am pleased that Audi are now prepared to compete with the local garage owners, who have, generally speaking, been much more reasonable with their charges for servicing than Audi.

I gather that Audi are also competitive with regard to MOT’s! Great!! These are, in my opinion, the moves that will in these austere times, keep customers like me going back!

Mary Hughes-Cloonan.

"Delightful experience" West London Audi - Sales

""Thank you for the excellent service"" West London Audi - Service

Hi Audi West London

Just a short note to say thank you for the excellent service experience I had last week when my RS6 Avant was taken in for a check. My service manager Stewart was professional, courteous, punctual, and made no attempts at selling me unnecessary components.

A far, far better experience than I have had with a 'local' official Porsche Center, who have been dreadful when dealing with my wife's Cayenne.

I was considering changing my RS6 for the new M5, but I might now wait for the new RS6. We'll see.

With kind regards

Sinan Barazi

""Excellent Service..."." West London Audi - Sales

Just a short note to comment on the excellent service I was provided by a member of your staff yesterday.

I was initially turned away by a different member of your staff, only for Mr Parkinson to go the extra mile and ensure that my problem was seen to and resolved with a minimum of fuss despite difficult circumstances (to say the least). I will now strongly consider bringing my future business to West London Audi and recommend you to my colleagues in management here who are all Audi owners.

Best wishes

Dominic Hill

""Make customers feel special"" Nottingham Audi - Service

Nick,

I give you 10 out of 10, you beat all the other dealers I have ever been with. The staff are excellent, nothing is to much trouble and make your customers feel special.

Regards,

Gillian

"Very special" Nottingham Audi - Service

The personal attention and modern and inviting reception area are fantastic. This dealership clearly takes pride in the facilities it provides to its customers and this is reflected in the attitudes of the staff. They make you feel very special.

"Efficient, speedy and organised" Nottingham Audi - Service

"Very nice and welcoming" Nottingham Audi - Service

I love the welcome you receive when you arrive. I'm particularly impressed by the gentleman who greets you as you walk in the door…it's very nice. It's just a very welcoming feeling that makes you feel comfortable. I have to congratulate you because it's really good.

"Helpful, courteous and professional" Nottingham Audi - Bodyshop

Mr Tye was extremely helpful, courteous and professional throughout the life of the claim. I am extremely pleased with the bodywork repair, so much so that the repair is completely invisible.

"Excellent support" Nottingham Audi - Service

Hi Nick

I would just like to say thank you to the Service department for the excellent support they gave me. On Saturday lunchtime the window on my Audi A3 became stuck down. After a call to the Service department, they said they could affect a temporary repair. The two technicians were really helpful and fixed the window so I could drive the car. This was at very short notice.

I appreciate the fact that you went out of your way to fix this.

Regards

Peter

"I look forward to my next Audi" Nottingham Audi - Sales

Hi Nick

I recently purchased a new A3 Sportback from Audi Nottingham and I would just like to say how welcome I was made to feel from the minute I first entered the showroom, through the purchase of the vehicle and finally taking delivery of my new car.

The sales representative who dealt with me was Jonathon, a vibrant enthusiastic young man who constantly had a smile about him (even during this unpleasant weather of ours), he was always at hand to deal with any enquiry I had no matter how trivial.

Due to the nature of my work I was sometimes unreachable for updates, but as fore mentioned Jonathon was relentless to put me at ease and keep me informed about my new vehicle. I would recommend Nottingham Audi in the future for either a new vehicle or pre owned and would have no hesitation in putting Jonathon as appoint of contact. I look forward to my next Audi.

With thanks

Justian    

"Feel welcome" Nottingham Audi - Service

Whether it's the receptionist or the mechanic, they make you feel very welcome.

""Second to none"" Nottingham Audi - Service

To all at Nottingham Audi,

Following a breakdown I recently had cause to have my vehicle towed to your centre. I felt compelled to send this E-mail as the welcome and assistance Charles gave to me was second to none. I believe he is an asset to Nottingham Audi.

Many thanks.

Mr S Hare

""I will definitely reccomend"" Nottingham Audi - Service

On Thursday 23rd September 2010 my Audi A3 was booked into the Nottingham Audi dealership. I just wanted to thank Danielle and the whole team for making the process an absloute dream. The professionalism and service that I was shown was second to none and every aspect of my visit made me feel important!

Thank you again and I will definatly reccomend any friends to use your services in the future.

Many thanks

Mr S M. Carter

""all round great service"." Nottingham Audi - Service

Thank you for an all round great service and a special thank you to Gemma in the service department.

Regards James

"Compelled to send you a note of congratulations " Nottingham Audi - Sales

I have today taken delivery of my new approved used Audi from your dealership and feel compelled to send you a note of congratulations on your Team.

From the time we arrived at the dealership last Friday evening for our test drive, we were made to feel very welcome and everyone ensured we were comfortable at all times.

We want to say a special word of thanks to Ian, your Sales Executive who dealt with us throughout our purchase. Ian was both professional and friendly at all times and took us through the whole process smoothly and very comprehensively.

It always makes the experience more pleasurable when you receive good Customer service and we certainly did.

Thanks to all at Audi Nottingham and especially Ian

Best Regards
Sharon & Vic

"Unlike anything before" Nottingham Audi - Service

The welcome you receive is unlike anything I've received before. You get the impression that nothing is too much trouble. The attention to detail is good…waiting area is nicely laid out, magazines are on show, there are sweets on each table and the coffee is fantastic. It's just a nice place to visit…they greet you, they smile at you and they chat to you.

"Professionalism" Nottingham Audi - Sales

The professionalism, lovely set up and honourable organisation made buying a new car from Nottingham a very easy decision. I was treated decently and with respect and I got the feeling that this would be echoed throughout the whole company. I was extremely comfortable during the entire process.

"Care about customer service" Nottingham Audi - Sales

Really friendly and helpful staff. You are treated like a "person" and everyone there seems to care about customer service and not just selling cars. Nice attention to detail, just simple things like checking I was ok,  making me a drink etc. Nottingham Audi are a great bunch and I trust the service will continue to be excellent.

"Credit to you all" Nottingham Audi - Service

Hi Nick,

Just a quick note to thank you for all your swift and professional service again I received at Audi last week for my service on my vehicle.

"How happy I was..." Nottingham Audi - Service

""Looked after extremely well"" Nottingham Audi - Service

Hi Nick,

In response to your email I just wanted to thank Audi for their service last month.

I thought that all the staff were excellent and in particular Lisa who ensured that I was looked after extremely well.

All the issues were diagnosed and repaired in a very efficient and professional manner.

Thanks again,

Best regards,

""Very Pleased"" Nottingham Audi - Sales

""Outstanding"" Nottingham Audi - Service

Dear Nick,

I am writing to convey my complements in respect of your annual service, delivery and collection service. It is the first time that I have used this service from Audi, and have found it to be excellent in terms of convenience, and un-rivalled compared with your competitors. I would consider the service received to be outstanding, and far exceeded my expectation.

An example of this, is the communication received surrounding the service:

• Text message upon departure to collect
• Text message upon arrival at Audi
• Text message upon departure to retune

Please convey my thanks to the team in Nottingham. My only personal contact with Audi on this occasion was Will, who I found to be extremely helpful and polite. Please convey my particular thanks to Will.

Thanks again for the excellent service.

Regards

Dave Staton

""Stress Free"" Nottingham Audi - Service

Dear Mr Hilton

We were indeed more than happy with the service we received from Nottingham Audi. I'd had a problem with my approved used A4 (not bought from you, something I'm now rather regretting), and the way that Laura dealt with the warranty issue was impressive with everything being sorted out without me having to be involved - all commendably stress free, so thanks.

I'd like to mention too the Showroom manager - what an innovation to have someone handling customers in this welcoming fashion, and no sense of being a poor relation for not popping in to buy a new R8. I also ordered a small item from the parts department, and again the service here was far removed from the condescending approach that I've so often encountered in the past - a friendly and helpful chap served me.

So, yes I'll be back to have my car serviced with you, without any doubt.

Kind regards

David Webb

""Service is 1st class"" Nottingham Audi - Service

Dear Nick,

As always your customer service is 1st class at your dealership.

My car had its service last week as usual your service staff are excellent and always make you feel welcome and everyone is a special customer, my car was returned to me after service having been valeted inside and out. Which is always a bonus.

The customer service on walking in from beginning to end is always impeccable as there is such a friendly atmosphere in the building throughout nothing is too much trouble, you never have to wait too long for someone to see you whether it be for service or sales personnel.

As always I would always prefer to deal with this dealership.

As too many people are always very quick to criticise and tell you about the negative things and bad things it’s always nice to give praise where praise is due.

Many Thanks

Maggie

"Thank you" Nottingham Audi - Service

Hi Nick

I just wanted to say thank you for your excellent customer service. I bought my car in to be fixed on Thursday 9th. May, and it was fixed for free. Many thanks for this. It is appreciated.

Best wishes,

Dr. Dawn-Marie Walker

""Deem your service as excellent."" Nottingham Audi - Service

Hi Nick

Just to confirm that my vehicle (which is a leased company vehicle) was serviced by yourselves last Friday 9 March and I was absolutely delighted with the service extended. The gentleman who collected my car was very pleasant and professional and I was absolutely delighted to have been returned with a very clean and valetted vehicle as well as feeling most assured that a quality and professional service on my vehicle had been undertaken.

As a customer, I would deem your service as excellent.

Regards

Sharon

""A real asset"" Nottingham Audi - Service

Nick

As always the service was great - the visit was for a MOT. As part of this I asked that a fault with my gearbox was checked - as a result there has been caused for a long-winded communications with our warranty company (not Audi). We finally with Audi's help got clearance yesterday to have the work done with you. The reason for mentioning this is to highlight the first class service we have received from a member of your team.

Laura who dealt with the MOT registration etc has also picked up the issues with our warranty company - Laura has always kept us up to date, has been clear on what needs to happen next and it has felt to us throughout she is acting in our best interests whilst being the professional face of Audi. All of your team we have dealt with are good but Laura has stood out - a real asset to Audi.

Please pass on our thanks to her.

Helen Barton

""professionalism, courtesy and a smile" " Nottingham Audi - Service

Good afternoon

So many people complain but not enough people congratulate.

Having had more maintenance work on my A4, (as I will only use Nottingham Audi for any work) as always, I was met with professionalism, courtesy and a smile.

Phil Emblin kept me informed throughout the duration, and is a credit to Audi, and that is why I will keep coming back to you, regardless of the size of the task involved.

Well done and thank you

Dyanne Owen

""Service was brilliant"" Nottingham Audi - Service

Dear Nick,

I wanted to email yourself regarding the service received when I brought my Audi in for investigation in Dec 2011. The service was brilliant, the issue was resolved quickly (1day). The service/ manner from staff was always polite and helpful.

Kind regards

Heidi Gontu

""Very pleased with the service"" Nottingham Audi - Service

""Very happy customer"" Nottingham Audi - Sales

""Excellent service"" Nottingham Audi - Service

Good morning Nick,

I can report an excellent service from all your team and no complaints at all from my side.

"10 out of 10" Leicester Audi - Service

The overall experience and general customer service is A1, 10 out of 10. You are always accommodated, made a nice cup of tea, there's a nice atmosphere in general. You can tell they all work hard but they all seem happy in their work and are always smiling.

"It was just perfect" Leicester Audi - Sales

The whole experience was great, exceptional. It was just perfect. The handover and the service I received was outstanding. There wasn't really much more that I could expect from them because everything was done exactly right and on time and perfect.

""excellent service every time"." Leicester Audi - Service

I would first of all like to say how pleasurable it has been dealing with your branch, owning two Audis and getting an excellent service every time I use your branch. Mainly I would like to say that your service team have been extremely professional and always done a good job when dealing with me. I know it’s always nice to hear good things about your staff/team so this is the reason for my email.

Many thanks

Mr Tasneem

"Courteous, helpful and polite" Leicester Audi - Service

Where do I start? They were absolutely great….courteous, helpful, polite. Couldn't have done enough for me. I was greeted by name and provided with refreshments. They went out of their way to be as friendly and approachable as possible whilst not compromising on their professionalism.

"Focused on getting it right" Leicester Audi - Service

I think they really are focused on getting it right for the customer. As I say, I'm highly appreciative of the service and I couldn't really fault the way they deal with me as a person, the way (they) dealt with the car and then told me what they have been doing, etc. It was just a whole professional experience.

"High quality" Leicester Audi - Service

The staff were very friendly and the work carried out was very good and high quality. I was very satisfied and they talked me through everything they had done. They accommodated me at late notice and I was made to feel very welcome. They dealt with me in a very prompt and efficient manner. I can't ask for more than that.

"High standards" Leicester Audi - Service

They were very professional and it was a very pleasant experience. Everything went very smoothly and all the work completed was to the highest standards. The experience I received was exceptional at every level.

"Extremely Friendly" Leicester Audi - Service

"Very Impressive" Leicester Audi - Service

"Great facilities..." Leicester Audi - Service

Hi Neil,

I’ll keep it short if you don’t mind….

Great facilities, great service, great team and the reason why my next car will also be an Audi.

Best wishes

Arran

"Simply BRILLIANT" Leicester Audi - Service

""it is a breath of fresh air to find a sales person who was not pushy "" Leicester Audi - Sales

Hello,

I just wanted to say that it is a breath of fresh air to find a sales person who was not pushy and understood what I wanted from the deal, etc.

Came to view an Audi TTS on Monday 21^st and came back on Tues 22^nd to do the deal.

David was very helpful, friendly and professional.

I would certainly recommend Audi Leicester to any of my friends and colleagues.

Thank you

Mr M Adams

"First class service" Leicester Audi - Service

Neil,

All I can say is my time with Audi from last Thursday morning from dropping my car off to picking up my car on Monday morning was excellent. From not knowing were to park my car when I arrived to being greeted with I will take your keys from you Mrs Mowbray and show you were to go and then Ryan taking over was what I would class as first class service.

Ryan was a pleasure to deal with and if he ever wants to give up his job and come and work for me he can, his customer service was excellent from taking my car keys, through to keeping me informed on the repair on my car, through to your car is ready. I told him off for being too happy especially on a Monday morning but I cannot fault him at all, he was an excellent representative for your brand.

Whilst waiting I enquired about the new A3 and again Ryan was more than helpful showing me round and explaining the key features and explaining the new S line wasn’t out yet, again he didn’t need to as he was busy.

I would have no hesitation in recommending the garage to anyone with an Audi as a brand it’s reputation in my eyes has made me question my other choice of car based on the service I received.

Thank you

Tracey Mowbray

"Definitely an Audi family now!" Leicester Audi - Sales

"Warm and friendly" Leicester Audi - Service

Leicester Audi is quite a warm and friendly place. It's just a nice place to go.

"More of a pleasure" Leicester Audi - Service

"The service received was 100%" Leicester Audi - Service

Dear Neil

I recently visited the new centre for a MOT and I was treated with the utmost respect. The service received was 100%. Naz was courteous and very helpful.

I am due to change cars and because of my experience with yourselves I have decided to have another Audi.

Please thank your team on my behalf.

Regards

Anita Sudan

"Excellent Service" Leicester Audi - Service

"Pain free" Leicester Audi - Service

"Service was excellent " Leicester Audi - Service

Hi Neil,

Yes, service was excellent - no complaints or recommendations to improve.

"Fantastic service" Leicester Audi - Service

"Best dealer experience I have ever had" Leicester Audi - Service

Dear Neil,

"Very pleasurable" Leicester Audi - Service

"Outstanding" Leicester Audi - Service

Neil

As someone who works in a sales and service industry, it takes a lot for me to be impressed by quality of service - in fact I would say I am easily under-whelmed and quick to find fault.

I have to say, the way your team looked after me last week was nothing short of outstanding, but to be honest, was as I expected having had similar experience when you were at Blackbird Road.

To cut a long story short, I had an engine management warning when 130 miles from home last Tuesday - I had it checked at Audi Southend and decided to limp home and get your team to sort it. The problem was a temperature gauge in the exhaust system which was going cost £98 plus VAT for the part plus 2.5 hours labour. Ouch!

As the car is out of warranty I asked if there was any goodwill possible- I had little or no hope but had to ask at least. You can imagine my delight when Naz informed me that you had persuaded Audi UK to cover the parts and labour cost - no charge to me. I have no clue whether that would have happened if I hadnt asked but it makes no difference - you got it for me and thats what counts in my book.

Combined with the welcome I received on arrival, the coffee, the cake, the lift home, the friendly manner of your staff, the overall experience of something which could have been very stressful , was actually very pleasant. .. and my father-in-law is now considering changing his VW Tiguan for a Q3!

Thank you Audi Leicester!

I may see you at the fun weekend .

Kindest regards

Alan Waddington

"Job well done" Leicester Audi - Service

Hi Neil,

I have recently been to the new set up on Narborough road and I can say that it was fantastic right from the turning off the road I was greeted by a lovely girl and then has I went further another lovely girl all who knew my name and then I went into reception and there I was asked if I wanted coffee as the guy who was booking my car in was with another client then he came and fetched me from the coffee area I went off to fosse park to shop and when I came back the car was ready for me and you had cleaned my car inside and washed it outside I have never had such a good experience of taking my car to a garage!!!

I was a Transport manager for 16 years so I know what I am talking about I have been to about every franchise garage you can name including Rolls Royce!

So well done to all of you for a job well done

Regards

Glenn Hurd

"Service was fantastic" Leicester Audi - Service

Dear Neil

I thought your service was fantastic. I hate everything to do with garages/ calling to book/waiting on the phone etc. so I need no hassle, least amount of effort (for me) style service and that’s what I got. I liked the text reminder, your guys that turned up to collect the car and drop off were really polite and courteous (I didn’t expect that) and thought this email was a really nice touch.

My current Audi is the first I’ve had, I’m due for a new car this year and I think it will be Audi again – not just because I love the car but as a female having a reliable & respectful service from a garage is very reassuring.

Kind Regards

Beth

"Thanks" Leicester Audi - Service

Hello Neil,

Just a quick note to say thanks.

Yes it was a refreshing change to the way a customer is treated at a service.

I waited whilst it was carried out and at numerous times, I was asked if I was Ok, did I want a drink,

internet etc..

A welcome change.

Please pass on my thanks to the team.

Regards

James

"Exceptional customer service" Leicester Audi - Service

"Fantastic" Leicester Audi - Service

 Hi Neil

I did not believe that service of this quality and standard existed.

How wrong was I!

Fantastic, many many thanks.

Regards,

Bob Bailey

"Outstanding" Leicester Audi - Sales

Hello Neil.

I would just like to take the opportunity to give a big thanks to your staff over the last month.

After owning my A5 for a little over a year i feel that the customer service and lever of expertise I receive from your Leicester branch is second to none, Particularly Steven, a member of staff who I deal with on a regular basis and would highly recommend to anybody. Moving on to your sales assistant Calum who has been outstanding once again in my search for a new Audi.

Again, all the best for 2013. I will look forwards to seeing you guys soon as and when I come in to purchase yet some more goodies. I cant keep away.

Kindest regards

Gavin.

"Wouldn't go anywhere else" West London Audi - Service

I just want to say how excellent the service was and how pleased I was. I am coming back when I need a service. I wouldn't go anywhere else.

"Professional and genuine" West London Audi - Service

When you are dealt with in a way that makes you feel that you have experienced high levels of professionalism, genuine concern and an excellent outcome, you can only feel warmth and respect for those responsible.

"Fantastic" West London Audi - Service

They're a very courteous bunch. They're very friendly and they know you as a person instead of just a customer. It's always a good experience. I've been buying cars and having them serviced at West London longer than I could remember and the service has always been fantastic.

"Very happy" West London Audi - Service

The person, Shanade was her name, very good communication. Kept me informed on the progress and had my car ready on time and with a good discount so very happy.

"Exceptional service" West London Audi - Service

Dear Ray

I would just like to take this opportunity to send you a note about the exceptional service received by 2 members of your Service team this morning, namely Sinead and a Technician by the name of Ahmed.

The level of professionalism and product knowledge shown by both was outstanding and nothing was too much for either of them. Sinead was prepared to go beyond the call of duty and assist me with queries/issues regarding my vehicle. All matters were dealt with efficiently by both members and would appreciate it if you could pass my appreciation on to both of them.

In addition, although I have a more local dealer, I will now be using the services provided by your showroom after having received the level of service I did this morning.

Again thank you both Sinead and Ahmed.

Regards,

Viren

""A very welcoming atmosphere"" West London Audi - Service

I was extremely satisfied with the service I received at West London Audi recently, excellent results with everything explained clearly. A very welcoming atmosphere by all staff too.

""Praise for Simon Peniston"" West London Audi - Sales

Good afternoon,

Hope you are well and are having a lovely day so far

I just wanted to send you an email as I wanted to tell you how pleased I was when I came into your dealership yesterday and saw Simon

I am looking for an A3 cabriolet and I have only recently moved to the area from the South Coast due to my partners new job and I had visited a dealership on the South Coast and the salesman was rude, arrogant and basically treated me like an idiot and so I was a little dubious that when I came into a dealership near to London that I would get much the same treatment

Simon was professional and didn’t treat me like an idiot or a dumb female and I just wanted to tell you as we are all too quick to complain but not so quick to give praise.

I told Simon that my mum had recently passed away and he was sensitive and referred back to what I said about wanting to buy an Audi because my mum loved Princess Diana and as Princess Di drove an Audi I wanted to have one as a link to my mum and he was understanding and wasn’t just interested in getting a sale

I am pleased to say that I will be buying my new car from you as he was brilliant, listened to what I wanted, took his time with me and was just the complete opposite to the experience I had had before and he is an real asset to your dealership

He even offered to tell me the best places to go in London and if I had any questions re the tube or anything else than to ask him and he would point me in the right direction which was above and beyond as he didn’t have to do that.

Just wanted to let you know and to say thank you

Take care

Rebecca Hope (Becky)

"George was a great representation of your company" West London Audi - Service

Your team located and fixed a hard to diagnose fault. George was the face of your company to me. He was very approachable and couldn't do enough to help me remedy the problem with my car.

He always kept me informed of the progress and was always helpful in answering any questions when I called. He is a great representation of your company and I felt I should pass this onto you.

Mr B Nagle

""Extremely helpful and professional"." West London Audi - Sales

I recently bought a new A5 S Line Cabriolet from your West London dealership and would like to commend the way in which my buying experience was handled.

Vicky is a great credit to your firm. From the moment she took my enquiry, to the day I collected my new car she always replied promptly and in a refreshingly professional manner – not my experience from the other 3 Audi dealerships I was trying to buy a car from. I would also mention that Andrew was extremely helpful and professional with his advice concerning the mine field that is car finance.

Vicky took my ‘needle in a hay stack’ enquiry (she’ll know) and found me exactly what I was looking for within a matter of a couple of days at a price I was happy to pay. I really do feel she went above and beyond to meet my expectations and I am pleased to say surpassed them. Working in sales myself and being conscious of how important it is to build client relations and provide exceptional service I am very happy to say I will recommend West London Audi to any potential Audi buyers I come across.

I look forward to seeing Vicky again when I am ready for the R8 spyder I have my eye on.

Mr M Swait

""The best service I have ever received"." West London Audi - Service

Dear Ray,

The best service I have ever received from any Audi centre and worth the 275 mile drive! Sinead your service advisor was a breath of fresh air.

Regards

Mr C Porter

"They're a credit to the company" West London Audi - Sales

"Top class work" West London Audi - Service

The service is always first rate and efficient. The staff are extremely courteous and accommodating. But most importantly West London Audi technicians have always delivered top class work and the admin and support personnel have always been highly professional.

"Attention to detail" West London Audi - Service

"Bent over backwards" West London Audi - Sales

They were very helpful, very knowledgeable. I felt that they bent over backwards for my needs and what I wanted…they were brilliant, absolutely brilliant. They kept me informed of what was happening at each stage. It's just the mannerisms, they're extremely good. They couldn't have done any more, they were brilliant, perfect.

"Very impressed" West London Audi - Service

Hi Ray,

You may be aware that i brought my AUDI A3 in to your West London Depot and was loaned the S-line TT,

And may i say i was very impressed. Can you please pass on my thanks to everyone involved in making a dealings with West Audi a pleasurable one, from the booking, the meet and greet at the entrance of Audi to the professional advice care and attention to my needs.

Regards

Stuart   

""Polite, Attentive and Efficient Service"" West London Audi - Service

Hi

Gary was excellent, and I could not have asked for a more polite, attentive and efficient service. When he said he would be 7 minutes, he was 7 minutes and he was really very professional.

Congratulations to him. I hope he receives the appropriate gratitude because it made the experience worthy of return.

Valerie Ivens

"Thanks so much" West London Audi - Service

""A Big Big Thank You"" West London Audi - Service

Dear all the team at Audi,

Thank you very much for making my nephew and daughter enjoy their trip to Audi. My nephew Jay-Ryan just loves all the cars and the ladies at the front.

He loved his bear called Mr Audi Bear and every time we drive past you he says there’s Mr Audi Bear House.

We enjoy the facilities very much and it's a great place to just relax and let the kids see great things.

We make it a regular outing to see you as Jay-Ryan has a great time every time. His favourite is the R8, the blue a3 cabriolet and the white q5.

I myself drive an A3 which is fabulous.

I would just like to say a big big thank you to the team for making it a fun place for kids also.

If ever you need any small people to test upcoming facilities, I'm sure Jay-Ryan and my daughter Lucybel will happily oblige.

For now please keep in touch with future happenings. See you all soon!

Regards

"Very impressed" West London Audi - Sales

Hi Ray,

My husband has an Audi A5 Sportback on order and I thought it would be nice to buy him the model of the car for Christmas, as he did for me when I purchased my A1. The main Audi website was out of stock and delivery from Germany would be up to three weeks. I rang my local Audi dealer who searched and found a dealership who had one in stock – West London Audi. I rang your parts department yesterday and they were extremely helpful and I purchased the model over the phone and it was to be posted to me. Today I received it! I am very impressed with the service I received – Well Done to your parts department.

Regards

Marilyn Burns

"Truly Fantastic" Leicester Audi - Service

"Long may it continue" Leicester Audi - Service

"Faultless" Leicester Audi - Service

Dear Neil

Usually I am the type of person to ignore requests for feedback. However, the service that I received from your team was so good that I feel compelled to report this back to you.

The whole process from beginning to end was faultless. The booking was straightforward and I received at least two reminders to ensure I didn’t forget. Your premises are first class and your staff are lovely, charming and helpful (particularly Steve who managed my booking). Tea and cake also good !

The courtesy car was first rate. I asked if my service and MOT could be completed by 1pm and by 11.30am I received a call to say that the car was ready to collect. Again collection was smooth and professional and the cleaning of the car, the water and mints were a nice touch.

Well done. Top class service. I shall have no hesitation in booking with you next time.

Yours sincerely

Mr Benskin

"Going the extra mile" West London Audi - Service

""She was a star!"" West London Audi - Service

Dear Ray

Please thank your lovely lady Laura for all her help yesterday with my car.

She was a star!

Gill

""Exceptional service!"" West London Audi - Sales

Dear Ray

Just a very brief email to extend my personal thanks to Mark Sheldrake and Maz Khan throughout the transaction of my Audi A5 over the Christmas holidays

I have never bought a used car without either a test drive or a physical inspection, but to be honest it didn’t matter when it came to purchasing from Mark. He said that the car was a stunning second-hand example and it is!

The entire process was conducted remotely, a couple of visits through to Mercedes Sytner in Sunderland to sign some paperwork and before two weeks had passed the car was on my drive, 300 miles from your showroom

I would like you to pass on my kind regards to Mark and his team for the excellent customer service throughout. He was very courteous and customer focused throughout.

This is the first Audi that I have owned having predominantly driven BMW and Volkswagen Golf. From the initial experience it won’t be the last, but given that this 4 year old car has only covered 5000 miles it may be some time before I am back again

Many thanks

Exceptional service!

David

"Very good care" West London Audi - Service

"Exceptional" 11_02_2013

"Sing the praises" West London Audi - Sales

Hi Ray,

I just wanted to sing the praises of the two people I dealt with when buying my new A6 Avant recently. I’ve had the car a few months now but thought today that I should let you know how pleasurable the experience was.

I first made contact with Eduard who put me on to Stuart who carried out the sales role and thanks to a job change also did the finance paperwork with me on collection.

Stuart was a pleasure to deal with and gave me both a no nonsense deal but also regular updates on my order and it’s progress. Ed also dropped me a line from time to time as I think he felt some responsibility after putting me in touch with Stuart.

Both of these guys are a real asset to your organisation who made my first Audi purchase an enjoyable one.

Thanks once again.

David Rolfe.

"Friendly, helpful & courteous" West London Audi - Service