Customer Satisfaction Survey
We are passionate about customer service
We survey every customer to ensure we are meeting our customers’ needs and use this feedback to guide the on-going training and development of our dealership team.
We ask five simple questions:
- Did we make you feel welcome?
- Did we treat you fairly?
- Did we fully understand your requirements?
- Did you enjoy dealing with us?
- Do you intend on using our services again?
During the last three months the team at Derby Audi have scored a 96% positive response to all of these questions.
We look forward to offering you a warm welcome to our dealership very soon, so you may be interested to read the latest feedback we received when we asked our customers:
Did we make you feel welcome?
We show all positive and negative comments, excluding (very rarely!) comments which are personal or potentially offensive.
Derby Audi
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Derby Audi 02 February 2012
Was offered plenty of coffee and reception and sales staff were all very friendly indeed. A busy professional atmosphere was present in the showroom. Car finance specialist was highly professional and thorough and was very friendly despite being clearly very very busy.
Read more...Derby Audi 01 February 2012
Sam made us feel welcome and dealt with us quickly and efficiently.
Read more...Derby Audi 01 February 2012
Very pleasant welcome by Natalie who was quick and efficient.
Read more...Derby Audi 01 February 2012
The team at Derby Audi were very welcoming and helpful
Read more...Derby Audi 01 February 2012
Mr Lee of Derby Audi was most helpful in all areas. Very pleased
Read more...Derby Audi 31 January 2012
From the very beginning I was welcomed and made to feel very important and special. Every single request or thought raised was dealt with in an efficient but extremely freindly and competent manner.
Read more...Derby Audi 25 January 2012
Yes, the staff at Audi Derby go the extra mile to make me feel welcome and help where possible.
Read more...Derby Audi 25 January 2012
Your not really sure who to approach at ther service desk unless you go to reception and queue.
Read more...Derby Audi 25 January 2012
Excellent and prompt service
Read more...Derby Audi 25 January 2012
All the staff were very professional and pleasant
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