Derby Audi Customer Testimonials

""Excellent Service"" Derby Audi - Service

Over the last two weeks you have carried out repairs and service to my company car , an Audi A4.

I would like it to be noted that the service and courtesy I received from your staff, Emma and Teresa has been excellent and I will gladly recommend you to family, friends and colleagues.

Many thanks

""Determination and pride"" Derby Audi - Service

Just thought I should write a few lines about our recent experience. On Thursday, 18th August 2011 we brought our TT (FE10 RDZ) to your dealership following a recent service and investigation into an intermittent rattle which had started in the area behind the passenger seat. The car was booked in by Natalie on Service Reception and I spoke to a (Master) Technician, Andy [Sorry - I cannot recall his second name].

The nature of the rattle was such that it only presented itself intermittently - it may even have been dependent on the temperature - so it was not easy to track down and cure. We were supplied with a courtesy car, initially for a few days, but this turned into a full week as Andy was determined to trace and cure the annoying rattle. Natalie kept us informed throughout the week of what was happening with the vehicle and since we collected it on Thursday, 25th August 2011 the car has been rattle-free.

""Prompt and professional service"" Derby Audi - Service

A quick note to say thanks for the very prompt and professional service that I have received from Garry today. My request for service history, on a car that was provided new from you in 2006, had its challenges regarding the change of systems. However, he has provided me with the best options under the circumstances, for which I am very grateful.

Kind Regards

Mr S Clayton

""The highest standard"" Derby Audi - Service

On my journey to attend a 2^nd interview on Monday morning, I had the unfortunate bad luck to break down on the M1 close to junction 24. It was ascertained by Green Flag that the vehicle would have to be taken to a dealership for repairs.

On arrival I was greeted by Mike who very quickly responded to my predicament, the panic on my face must have been obvious, & he was fully sympathetic to my predicament. Mike managed to get my car in the workshop with 10 minutes of arriving, sorted parts & arranged a schedule to repair, he then arranged for transport to get me home. On agreement of the repair he then arranged delivery of the vehicle the following day. The drivers supplied were of the highest standard & were very obliging with a positive disposition.

To you this may seem common work practice! To me his attitude, composure, level of experience, apathy & professionalism were demonstrated to be of the highest standard. I have used the other branches in the past, & have always felt uncomfortable about the experience, mainly due to lack of service. I suggest they spend a day at Derby Audi & learn from the high standard set.

I hope this feedback is useful, & please ensure that Mike receives a Thank You. Due to his help & support, I managed to find alternative transport to the interview & secured the job.

Thank You Once Again.

Mr Weston

"You were Brilliant" Derby Audi -

Hi Russell

A big THANK YOU to GEORGE you were BRILLIANT CHEERS

Mr Smith

""Excellent Service"" Derby Audi - Service

To the Sales and Service managers,

Just a short message to thank your staff for an excellent service.

My car was only in for an MOT but from Colin Harvey my normal contact (who is a great ambassador for your company) to the girls in the service department particularly Emma who kept me informed of progress even after it had to be returned for extra work to the guys in the back who returned my car not only repaired but in a very clean condition.

In todays tough economic climate that sort of back up can only encourage and maintain business.

Regards

Mr R. Wheatley

Director

"Pleasure to deal with" Derby Audi -

Hi

I bought a car from a sales representative by the name of Lee

My location is Swindon, so the journey is not a small one and when my wife and I returned home after travelling to Derby to have the test drive, we felt as if we had a great day out.

It was a pleasure to deal with a non-pushy sales man who did what I asked for as a customer and added some extra information in. I asked for a test drive of about an hour, which we got and not around the nicest of roads, so he hid nothing. He had a good sense of humour and was polite. It was a good experience and I would not hesitate to contact you in approx 4 years when I will no doubt want to change the car. It was worth the journey.

I hope to have many pleasant years driving the car.

So…..Thank You…and please let Lee know that he pleased a Grumpy Old G!#.

Regards

Tim

"Knowledgable, friendly and extremely helpful" Derby Audi - Sales

Hi Russell,

Just leaving a quick comment on what fantastic service I have received from your branch. Throughout buying my car Steve helped me with everything he possibly could very knowledgeable, friendly and extremely helpful. Also Chris with the finance side couldn't possibly have done more, both went above and beyond in great customer service and I couldn't be happier with my new car!! Come away with a real high and I am looking forward to purchasing my next car with you. Thank you, both members of staff are a real credit to your team.

Miss Barlow

"Excellent service" Derby Audi - Service

The service was excellent. The staff were very courteous and offered me a lift to work when I dropped the car off. The customer service was very good and efficient. The people I dealt with were very helpful and organised.

"Excellent from start to finish" Derby Audi - Service

I can't say anything more than they're excellent from start to finish.

"Entire satisfaction in level of service" Derby Audi - Service

Dear Aaron,

I write to express my appreciation and entire satisfaction in the level of service and customer care demonstrated by Audi Derby for the maintenance work on my Audi A8 yesterday.

Please give my sincere thanks also to Teresa on the service desk.

Many thanks to all concerned.

Best regards,

""Takes the stress out of car issues"" Derby Audi - Service

I would just like to send this short email to feedback on the excellent customer service I have received on my last 2 visits to Derby Audi. I came last week for my winter check and again today with a slight problem that was easily sorted by your team.

All the team I encountered we're excellent, but I particularly was in contact with Emma in the service department and David Panter.

Thank you, takes the stress out of car issues and an altogether more enjoyable experience. I wish more companies in the UK would follow your example.

Kind regards,

Carolyn Burke

"10 out of 10" Derby Audi - Sales

Fundamentally it was efficient, friendly and everything was very professionally done. I was left with no illusions as to what was happening and it ticked all the right boxes. They kept me informed throughout and were very thorough. 10 out of 10.

"They made me feel special" Derby Audi - Sales

Customer satisfaction, politeness, friendly and approachable staff, good business manner, very personable experience. Most definitely a good flow of information. They made me feel special with their very friendly and very personal service and gave a good sense that I was an important customer to the dealership.

"Exceptionally good" Derby Audi - Service

They do exactly what they say on the tin…The service you receive when you take your car along is always exceptionally good. They always make you feel comfortable. They are professional from the people you speak to at the point of booking to the people on the front desk…you really do get a sense that they value their customers.

"Superb" Derby Audi - Service

I love the attitude of the staff, they are superb. Friendly, helpful, attentive, efficient, concerned, everything I would expect one to be if I took my car in. I cannot praise them highly enough. The people are so nice. I get every bit of the help that I need, if I walk in people greet me by name and know me. I have absolutely no question that I would go back to Derby Audi next year to have another car, which I shall.