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Customer Satisfaction Survey

We are passionate about customer service

We survey every customer to ensure we are meeting our customers’ needs and use this feedback to guide the on-going training and development of our dealership team.

We ask five simple questions:

Did we make you feel welcome?
Did we treat you fairly?
Did we fully understand your requirements?
Did you enjoy dealing with us?
Do you intend on using our services again?

During the last three months the team at Harrogate Audi have scored a 97% positive response to all of these questions.

We look forward to offering you a warm welcome to our dealership very soon, so you may be interested to read the latest feedback we received when we asked our customers:

Did we make you feel welcome?

We show all positive and negative comments, excluding (very rarely!) comments which are personal or potentially offensive.

Harrogate Audi 06 June 2013

Excellent welcoming service provided

Harrogate Audi 05 June 2013

Addressed me by name as I entered - impressive!

Harrogate Audi 05 June 2013

Staff are always very welcoming and very friendly, a real pleasure to deal with

Harrogate Audi 05 June 2013

I am sick of being asked wether your bloody service was excellent or not.
You servcied my car, it works, you didnt screw up - but this must be the 5th or 6th time I have been asked wether it was excellent or not.

Harrogate Audi 31 May 2013

Fantastic service - profession yet friendly

Harrogate Audi 31 May 2013

very friendly and helpful

Harrogate Audi 29 May 2013

Allowed me in well before scheduled opening time and made a coffee.

Harrogate Audi 22 May 2013

Very welcoming team in general, in particular, Lexi who I dealt with was superb.
Extremely Satisfied.

Harrogate Audi 15 May 2013

I know most of the workshop staff including Austin. People are made to feel welcome in reception. You always get offered a drink which is nice.Thank the staff please.

Harrogate Audi 15 May 2013

The staff are fantastic, very sociable and enthusiastic to me. The premises is spotless.