Customer Satisfaction Survey
We are passionate about customer service
We survey every customer to ensure we are meeting our customers’ needs and use this feedback to guide the on-going training and development of our dealership team.
We ask five simple questions:
- Did we make you feel welcome?
- Did we treat you fairly?
- Did we fully understand your requirements?
- Did you enjoy dealing with us?
- Do you intend on using our services again?
During the last three months the team at Harrogate Audi have scored a 96% positive response to all of these questions.
We look forward to offering you a warm welcome to our dealership very soon, so you may be interested to read the latest feedback we received when we asked our customers:
Did we make you feel welcome?
We show all positive and negative comments, excluding (very rarely!) comments which are personal or potentially offensive.
Harrogate Audi
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Harrogate Audi 02 February 2012
Had to disturb a sales meeting to get someone to attend to me after being stood at the unmanned front desk for at least 10 minutes.
Read more...Harrogate Audi 02 February 2012
Member of staff greeted me by name and directed me to the person who was going to deal with my paperwork.
Read more...Harrogate Audi 01 February 2012
All staff, either in person or on the phone, made me feel very welcome and were very polite and helpful. Lexi was my main contact on the day of the service and she was very pleasant and professional in all she did.
Read more...Harrogate Audi 25 January 2012
Despite the heating being broken I was offered a hot drink almost as soon as I sat down
Read more...Harrogate Audi 12 January 2012
Considering it was the period between Christmas and New Year, the Receptionist and Sales Executive I dealt with were both bright, cheery, alert and most welcoming.
Read more...Harrogate Audi 03 January 2012
Yes, very much so, I have been buying cars from this Audi centre now for a few years now & the staff/management I have dealt with whilst either buying or servicing an Audi has always been done with such a welcoming manner & profesional approach
Read more...Harrogate Audi 28 December 2011
All staff very friendly and helpful.
Read more...Harrogate Audi 28 December 2011
Yes was invited to take a seat & was offered coffee pretty much straight away, very nice touch.
Read more...Harrogate Audi 22 December 2011
Great that someone greeted me and directed me to the person who I was to deal with.
Read more...Harrogate Audi 21 December 2011
The meet and greet was really good and made me feel valued.
Read more...