Harrogate Audi Customer Testimonials

We would like to take this opportunity to thank all of our customers who very kindly took the time offering their very valuable feedback

"Outstanding" Harrogate Audi - Service

There's so much choice about on the market at the moment and there are some outstanding vehicles to experience however the level of service provided each and every time by Harrogate Audi ensures that I am as loyal to them as they are to me. They really are outstanding.

"Consistency" Harrogate Audi - Service

The most important thing to me is consistency and I know that I'll be able to deal with the same people each time I visit the showroom. I know that I can trust the updates that I receive from the team at Harrogate Audi and they always work in my interests, which is pretty rare these days.

""5 stars throughout!"." Harrogate Audi - Service

As I am now a private owner I have always been hesitant in using Audi Main Dealers due to the high cost and I assumed that only Company or Lease Cars could afford to use you as you hear so many bad reports about main dealer repair cost and only interested in warranty work, but your Dealerships prove this wrong.

I have used you twice in the last 6 months and been both impressed with your service team and the cost of the repairs.

Your service team is excellent in particular Richard.

I completed the Audi survey last visit and gave you 5 stars throughout and would do the same again if asked I will also be having my car serviced with you when due and I will recommend other private owners to do the same.

"Second to none" Harrogate Audi - Service

…The overall service was excellent and the staff were extremely polite. They do exactly what you ask and nothing is too much trouble. Their courtesy and politeness is second-to-none.

"Interested, friendly and competent" Harrogate Audi - Service

The quality of their own staff from the first call to service department to the way we're treated, to the nature and training of the master technicians and the way the car was brought back. They're interested, they're friendly, they're competent, in direct contrast to a lot of retail organisations. They're very good. They've been well trained. I think a great effort. It's difficult to put into words but you have to experience it if you're just one to one with somebody and their own language, their facial expressions, their attitude, all gives you the impression that they are interested in your being there.

"Exceptional" Harrogate Audi - Service

Your guys do it exceptionally well. I'm very, very grateful for eight, nine years of service. 110% warm toward the brand.

"Seamless process" Harrogate Audi - Service

They're very much on the ball and in touch with their customers requirements. I was welcomed in the car park, they knew my name and the entire process was seamless. The entire experience is far more professional compared to every other car experience I've had previously.

""Fantastic and extremely helpful"" Harrogate Audi - Sales

I would like to say how very happy I am with the service I received. Charli was a pleasure to deal with and made sure I was kept informed during the time my car was with you. After the initial worked had been carried out I was then told that other areas of work needed on the car had been identified. After this I did expect to have to leave the car for an extra day in order for this work to be carried out. But once again Charli exceeded my expectations and managed to get the parts delivered in order for all work to be carried out in one visit. I am extremely impressed by the customer service I experienced at Harrogate Audi.

""Fantastic and extremely helpful"" Harrogate Audi - Sales

Garth,

As usual, the whole experience, apart from paying the bill (for the "quoted" amount), was excellent. All of the service staff are first rate. I have been associated with Audi cars for over 20 years and have direct experience with a half dozen or so Audi dealers,

Harrogate Audi is the best .....so far!!

""Great experience despite the distance"" Harrogate Audi - Sales

I would like to put in writing my recent experience at your Harrogate Audi dealership. My search for an A1 started in my local area (I live near Gatwick) so I have been in contact with two local dealers who, although tried their best to find me a car, fell short in delivering what I would consider good customer experience.

After a number of visits it was clear that my budget was not going to stretch to a new car, so my search for a used one started. Having used the Audi UK web site I noticed there are a number of Audi UK cars in the network within my price bracket, but my local dealers were not able to supply a car anywhere near the prices I had seen on the site, so I started looking further afield and saw a car that almost met my requirement. This is where Mark came in to the frame. He was polite, listened to my requirements and went through the spec, but as the colour was not my first choice I agreed that I would visit my local dealer to check the colour out. The following day I phoned Mark and said that the blue was not idea, so will pass. He said he will check if there is anything else and came back with a another offer after checking out the company stock.

After talking this through I agreed to buy the car. What stands out is that Mark wanted to deliver excellent customer service, but at the same time not time pushing me in to a deal that was not right for me, he returned my calls, answered all my questions, and there were a few, but at all time was professional and a real pleasure to deal with.

So can I please ask you to pass on my thanks to Mark as what was proving a challenge with my local dealers turned in to a great experience, even though we are over 200 miles apart.

""Cut above the rest..."" Harrogate Audi - Sales

Dear Garth,

I have had BMW's for the past 20 years, and changed to Audi last September. I always thought that the BMW customer service was exceptional, far better than any I had used since I first bought a car many years ago.

Well, I was wrong.The customer service I received last week from Harrogate Audi was a cut above anything I had experienced, from the time I rang to book the car in, through to the time I picked my car up. It is very easy to make a criticism of customer service, but rare to compliment, so well done to your team, and I assure you that you will get my future business.

Kind Regards

Mr Rawson

""absolutely delighted"." Harrogate Audi - Sales

Just a quick note to say thank you very much, the car is absolutely great but most of all just wanted to say thank you to you for your help throughout the process. You made it a real pleasure and really liked your honest and open approach helped me make the right choices so much so that I am absolutely delighted with the car and your customer service.

Thanks again

Cheers

Shauna

""complete satisfaction"." Harrogate Audi - Sales

My wife and I wish to record our appreciation and gratitude to you, and other members of the Sales team at Harrogate Audi, for the way you handled our recent purchase.

From initial enquiry through to taking delivery of the vehicle, we were impressed by the courtesy and efficiency of all the staff with whom we dealt.

We had been forced into purchasing a new car by the unexpected demise of my previous vehicle. We had little time available, as we were about to go on holiday, yet the new car purchase was completed exactly as agreed, to our complete satisfaction.

Mr S Wood

""pleasant and professional"." Harrogate Audi - Sales

My wife is just recovering form a serious illness and surgery so it’s been incredibly important to me in finding the car of her dreams.

Last night she was absolutely buzzing about her new car so thank you again for making her day and the pleasant and professional way you and your team sold us this car

Mick Cropper

"Total Customer Satisfaction" Harrogate Audi - Service

Dear Garth,

The service provided was excellent.

Lexi is a true professional and ticks all the 'Total Customer Satisfaction' boxes.

Would have bought an Audi years ago if I'd known this level of service was available.

Regards,
George Eldrington

"It was great" Harrogate Audi - Service

Hi Keith

I just wanted to thank your team on the excellent service I received on Friday when my car went in for its MOT. It was great to receive my car back clean and tidy with a very efficient service.

Thank you

Louise Downie

"Felt like the Queen" Harrogate Audi - Service

Dear Garth

I don't often give feedback as often I find little to say to organisations as customer service is lacking these days.

Congratulations on taking it seriously as it truly does make a difference!

The staff had either just had customer service training, or they realise the importance of it to their employer.

I was welcomed promptly and professionally, handed to an agent, offered and brought coffee, and good coffee too. Checking my car in and getting the courtesy car was quick and seamless.

Having the door opened for me and an umbrella held for me to get into my car was the icing on the cake. I felt like the Queen for a minute! If only you could have fixed the weather for the cabriolet.

Well done!

One very impressed and satisfied customer.

Judith Bell

"Absolutely Brilliant" Harrogate Audi - Service

Hi Garth

I damaged two of my wheels first thing last Thursday morning. It was a very difficult day for me because I was making arrangements for my dad's funeral. I telephoned Harrogate Audi immediately and they said they could repair my wheels that day.

The service was first class. The man who did my wheels, and I am sorry I forget his name, was absolutely brilliant. The job is perfect, you cannot tell they have been repaired. The chap in the service department who signed the job off when I collected the car was also first class and very professional. All in all a 100% satisfied customer.

Debbie Coxon

"Extremely Happy Customer " Harrogate Audi - Service

Dear Garth

I really had great pleasure in dealing with Audi Harrogate. It made taking my car in for a service an enjoyable experience rather than a chore.

To be honest, I only brought my car to a main dealer because it was still in warranty. I had every intention of using my local garage for the next service. However, after the fantastic customer service I received I will definitely be going back to Harrogate Audi for my next service or if anything else needs doing.

I am an extremely happy customer and the gentleman that looked after me was so pleasant and polite, he did a fantastic job!

Thanks

Miss Mirza

"Absolutely Satisfied" Harrogate Audi - Sales

Dear Garth,

I was absolutely satisfied with the way my problem with the Audi A3 was dealt, Lexi was helpful, informative, chatty and kept me up to date on the progress of my car.

I also enjoyed the Ladies Day, resulting in us exchanging for an Audi Q3, Hayley is the best person I have ever dealt with in a Garage, Not pushy, so knowledgable, and explained everything regarding finance etc in very simple terms (something i definitely need)

I also need to thank Brian for a relaxing test drive, he kept up an enjoyable narrative about the car all the way.

Regards

Liz Burrows

"Pleasure to deal with" Harrogate Audi - Service

Dear Garth

I just wanted to take this opportunity, as we are always so quick to criticise, to say what a fantastic service your dealership provided.

I currently drive another brand and through some car swapping bought the Audi in for service, what a difference between brands.

My existing car ends its lease in November and I will now be certainly considering an Audi, especially after my experience in the loan A6, a very different car to the A6 Avant and S4 I used to drive.

Your staff were courteous, knowledgeable and a pleasure to deal with.

Look forward to talking to you nearer the time about my next car.

Kind regards

Steve

"Very happy" Harrogate Audi - Sales

I was given excellent information about the car without feeling pressured. I felt that the service was personal and that all aspects of the sale were explained fully. Overall I was very very happy with the experience.

"Faultless" Harrogate Audi - Sales

I can't say anything wrong about the service I received. I've had about 14 or 15 new cars and when I collected this one, it stood out among them all, because it was perfectly valeted. The handover of the vehicle was faultless.

"Go back there again" Harrogate Audi - Service

They got in me very promptly for my service, it was the day after I had called. They had my car within 24 hours and they left a few treats in my car for me and that was nice. They also valeted the car There was nothing that I disliked. They made a big effort and it was good. I'd go back there again.

"Nice and pleasant experience" Harrogate Audi - Sales

From when we first went in with the original inquiry, the guy we spoke to, was very helpful. He was up-to-speed with all the different aspects about the Audi range. It was a nice and pleasant experience. After we picked the car up, my wife rang the Audi bosses to pass on the comments. We were kept informed about the build and with how things were going. I certainly wouldn't hesitate going back there, when we change our car. There is another Audi dealer closer to us but we'll go back there for servicing, even though it's an hour's journey.

"Big thanks " Harrogate Audi - Service

Hi Keith

I called into Audi Harrogate yesterday, because I suspected I had a wheel bearing breaking up.

Although I am not a regular customer and was just passing through, you sent a mechanic out with me, to assess the problem.

He confirmed that it was a wheel bearing problem.

Unfortunately, you did not have that particular bearing in stock, so could not replace it there and then.

But I just wanted to say a big thanks for your help and service.

Best regards,

David Banks.

"A real treat " Harrogate Audi - Sales

Hello Garth,

In April both of the family cars needed garage work, my partners car, an MOT, and my Audi TT, a service. He booked in with another garage near Pannel and I with you. All I can say is that I have been keen to share my experience with friends, colleagues, family and my partner.

On booking in with another manufactorer he was offered nothing and cost us both time from work for drop off and collection.When I called Audi Harrogate I was offered the use of a courtesy car or collection. Use was easy and excellent.

He was quoted one price on the phone, on collection they increased the cost, then when challenged dropped it again. I was quoted one price, and used one of my Synter vouchers. No messing.

The staff at Harrogate Audi are helpful, cheerful and always willing to take time to answer my questions.

The tin of sweets are always a real treat but to find the goody bag in the car with the remaining oil, screen wash and pitstop heartened my use of large garages.

A ten out of ten experience from Audi and a 2.5 (max) for the other dealership. Be assured, he has sent them feedback.

Will be in touch with the garage again soon to book for the MOT.

Best wishes

Karen Walker

"Thank You " Harrogate Audi - Sales

Hello Simon

Just a note to thank you for a good deal, a nice car, and five star treatment when we collected it! It was great!

Thank you very much.

Gordon and Ashley.