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Customer Satisfaction Survey

We are passionate about customer service

We survey every customer to ensure we are meeting our customers’ needs and use this feedback to guide the on-going training and development of our dealership team.

We ask five simple questions:

  1. Did we make you feel welcome?
  2. Did we treat you fairly?
  3. Did we fully understand your requirements?
  4. Did you enjoy dealing with us?
  5. Do you intend on using our services again?

During the last three months the team at Leeds Audi have scored a 97% positive response to all of these questions.

We look forward to offering you a warm welcome to our dealership very soon, so you may be interested to read the latest feedback we received when we asked our customers:

Did we make you feel welcome?

We show all positive and negative comments, excluding (very rarely!) comments which are personal or potentially offensive.

Leeds Audi 17 May 2013

Welcomed in the car park at 7.40am and shown to my service representative.

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Leeds Audi 16 May 2013

Used collection and delivery service. The gentleman that visited was warm, friendly and informative.

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Leeds Audi 15 May 2013

Offered drinks and refreshments as soon as I walked in.

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Leeds Audi 08 May 2013

Very courteous service.

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Leeds Audi 08 May 2013

the opertaive who collected my car was efficent, friendly and corteous. he deserves a pat on the back from his line manager.

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Leeds Audi 08 May 2013

I have been using this dealership for the last 4 years and all the staff have been great on every visit.

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Leeds Audi 04 May 2013

Very good customer service, very helpful and polite.

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Leeds Audi 01 May 2013

Every thing was very good.

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Leeds Audi 01 May 2013

Very impressed by the meet and greet in the car park / by the main door.

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Leeds Audi 29 April 2013

the 1st salesman was less helpful (not having available the type of car i wanted to test drive) but the second salesman was excellent.

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To add a vehicle:

Simply click the 'add to My Vehicles' link on any vehicle.

To remove a vehicle:

Simply view all of your Vehicles, by clicking the 'view all My Vehicles' link above, then click the 'remove' link on any vehicle in the list.

Copyright ©2013 Sytner group. Sytner Group Limited is Authorised and Regulated by the Financial services authority.

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