Customer Satisfaction Survey

We are passionate about customer service

We survey every customer to ensure we are meeting our customers’ needs and use this feedback to guide the on-going training and development of our dealership team.

We ask five simple questions:

Did we make you feel welcome?
Did we treat you fairly?
Did we fully understand your requirements?
Did you enjoy dealing with us?
Do you intend on using our services again?

During the last three months the team at Leicester Audi have scored a 97% positive response to all of these questions.

We look forward to offering you a warm welcome to our dealership very soon, so you may be interested to read the latest feedback we received when we asked our customers:

Did we make you feel welcome?

We show all positive and negative comments, excluding (very rarely!) comments which are personal or potentially offensive.

Leicester Audi 02 February 2012

Good experience throughout visit.

Leicester Audi 01 February 2012

Always more than helpfull.

Leicester Audi 01 February 2012

Staff were very friendly and polite

Leicester Audi 27 January 2012

Much better experience than my first purchace from the dealership

Leicester Audi 25 January 2012

Was met at the entrance to the car park and escorted in and offered a hot drink. Excellent service.

Leicester Audi 18 January 2012

I have to say that my reason for visiting Sytner, Leicester was to test drive & possibly buy a second hand Audi A6 as arranged previously with a Salesman. Having driven 85 miles, I was told that the car had been sold. A phone call would have been helpful. Not a great first impression!

Leicester Audi 18 January 2012

very welcome, and taken care of

Leicester Audi 28 December 2011

Steve was very attentive and helpful.

Leicester Audi 22 December 2011

I was met at the car by name, nice touch!

Leicester Audi 21 December 2011

Very welcoming atmosphere.