Leicester Audi Customer Testimonials

We would like to take this opportunity to thank all of our customers who very kindly took the time offering their very valuable feedback

"Courteous, helpful and polite" Leicester Audi - Service

Where do I start? They were absolutely great….courteous, helpful, polite. Couldn't have done enough for me. I was greeted by name and provided with refreshments. They went out of their way to be as friendly and approachable as possible whilst not compromising on their professionalism.

"High standards" Leicester Audi - Service

They were very professional and it was a very pleasant experience. Everything went very smoothly and all the work completed was to the highest standards. The experience I received was exceptional at every level.

"10 out of 10" Leicester Audi - Service

The overall experience and general customer service is A1, 10 out of 10. You are always accommodated, made a nice cup of tea, there's a nice atmosphere in general. You can tell they all work hard but they all seem happy in their work and are always smiling.

""excellent service every time"." Leicester Audi - Service

I would first of all like to say how pleasurable it has been dealing with your branch, owning two Audis and getting an excellent service every time I use your branch. Mainly I would like to say that your service team have been extremely professional and always done a good job when dealing with me. I know it’s always nice to hear good things about your staff/team so this is the reason for my email.

Many thanks

Mr Tasneem

"It was just perfect" Leicester Audi - Sales

The whole experience was great, exceptional. It was just perfect. The handover and the service I received was outstanding. There wasn't really much more that I could expect from them because everything was done exactly right and on time and perfect.

"Job well done" Leicester Audi - Service

Hi Neil,

I have recently been to the new set up on Narborough road and I can say that it was fantastic right from the turning off the road I was greeted by a lovely girl and then has I went further another lovely girl all who knew my name and then I went into reception and there I was asked if I wanted coffee as the guy who was booking my car in was with another client then he came and fetched me from the coffee area I went off to fosse park to shop and when I came back the car was ready for me and you had cleaned my car inside and washed it outside I have never had such a good experience of taking my car to a garage!!!

I was a Transport manager for 16 years so I know what I am talking about I have been to about every franchise garage you can name including Rolls Royce!

So well done to all of you for a job well done

Regards

Glenn Hurd

"Outstanding" Leicester Audi - Service

Neil

As someone who works in a sales and service industry, it takes a lot for me to be impressed by quality of service - in fact I would say I am easily under-whelmed and quick to find fault.

I have to say, the way your team looked after me last week was nothing short of outstanding, but to be honest, was as I expected having had similar experience when you were at Blackbird Road.

To cut a long story short, I had an engine management warning when 130 miles from home last Tuesday - I had it checked at Audi Southend and decided to limp home and get your team to sort it. The problem was a temperature gauge in the exhaust system which was going cost £98 plus VAT for the part plus 2.5 hours labour. Ouch!

As the car is out of warranty I asked if there was any goodwill possible- I had little or no hope but had to ask at least. You can imagine my delight when Naz informed me that you had persuaded Audi UK to cover the parts and labour cost - no charge to me. I have no clue whether that would have happened if I hadnt asked but it makes no difference - you got it for me and thats what counts in my book.

Combined with the welcome I received on arrival, the coffee, the cake, the lift home, the friendly manner of your staff, the overall experience of something which could have been very stressful , was actually very pleasant. .. and my father-in-law is now considering changing his VW Tiguan for a Q3!

Thank you Audi Leicester!

I may see you at the fun weekend .

Kindest regards

Alan Waddington

"Warm and friendly" Leicester Audi - Service

Leicester Audi is quite a warm and friendly place. It's just a nice place to go.

"High quality" Leicester Audi - Service

The staff were very friendly and the work carried out was very good and high quality. I was very satisfied and they talked me through everything they had done. They accommodated me at late notice and I was made to feel very welcome. They dealt with me in a very prompt and efficient manner. I can't ask for more than that.

"Focused on getting it right" Leicester Audi - Service

I think they really are focused on getting it right for the customer. As I say, I'm highly appreciative of the service and I couldn't really fault the way they deal with me as a person, the way (they) dealt with the car and then told me what they have been doing, etc. It was just a whole professional experience.

""it is a breath of fresh air to find a sales person who was not pushy "" Leicester Audi - Sales

Hello,

I just wanted to say that it is a breath of fresh air to find a sales person who was not pushy and understood what I wanted from the deal, etc.

Came to view an Audi TTS on Monday 21^st and came back on Tues 22^nd to do the deal.

David was very helpful, friendly and professional.

I would certainly recommend Audi Leicester to any of my friends and colleagues.

Thank you

Mr M Adams

"Outstanding" Leicester Audi - Sales

Hello Neil.

I would just like to take the opportunity to give a big thanks to your staff over the last month.

After owning my A5 for a little over a year i feel that the customer service and lever of expertise I receive from your Leicester branch is second to none, Particularly Steven, a member of staff who I deal with on a regular basis and would highly recommend to anybody. Moving on to your sales assistant Calum who has been outstanding once again in my search for a new Audi.

Again, all the best for 2013. I will look forwards to seeing you guys soon as and when I come in to purchase yet some more goodies. I cant keep away.

Kindest regards

Gavin.

"Great facilities..." Leicester Audi - Service

Hi Neil,

I’ll keep it short if you don’t mind….

Great facilities, great service, great team and the reason why my next car will also be an Audi.

Best wishes

Arran

"Truly Fantastic" Leicester Audi - Service

Hi Neil,

I've been an Audi man now for several years and always loved them.

I live in London and usually get all my servicing done in one of the South London Audi centres. However, I've always found them very expensive and I have suspected on several occasions that they have recommended work which is not really necessary.

A good friend of mine, also a huge Audi fan, has been telling me for years of the great service he always gets at Leicester Audi. As I visit my father in Leicester a couple of times a year I finally decided this year to time my service with a visit to Leicester so I booked in with your service department.

I had already called several South London centres for quotes but your staff managed to offer me a much better option.

I brought the car in early Saturday morning and went to pick it up around midday. I was dealt with by Lee who was very friendly, helpful and efficient. Unfortunately as I drove out of your forecourt I noticed a fault that wasn't present when I dropped the car off.

When I drove back in Lee explained that all the technicians had left for the weekend. My family and I, including our 14 month old baby, had many plans for the next two days, including a wedding in Derby and work in London on Monday morning, so I was very concerned about getting the fault fixed. I needn't have worried at all. Lee was absolutely fantastic. He immediately arranged a courtesy car and promised to look into the fault and call me first thing Monday. By Tuesday the fault was completely fixed and on Thursday my car was delivered back to me in London by a very friendly and helpful driver.

The service I received from Lee and the team behind him throughout the entire service experience was truly fantastic, above and beyond what I expect from most organisations these days. I don't usually write this type of email but I really did want to say a huge 'Thank You' to Lee and all the team from myself and my family.

I mentioned my 14 month old, and we now have a second baby on the way. Our 2 door A4 convertible is now unfortunately unpractical and I've been looking at alternatives for a few months. I've considered several other car manufactorers along with the A4 estate. This experience has made my mind up, I'll stick with Audi, and always time my services with my visits to Leicester.

Many thanks once again and I hope to see your staff again soon,

Warm regards,

Craig Langman.

"Faultless" Leicester Audi - Service

Dear Neil

Usually I am the type of person to ignore requests for feedback. However, the service that I received from your team was so good that I feel compelled to report this back to you.

The whole process from beginning to end was faultless. The booking was straightforward and I received at least two reminders to ensure I didn’t forget. Your premises are first class and your staff are lovely, charming and helpful (particularly Steve who managed my booking). Tea and cake also good !

The courtesy car was first rate. I asked if my service and MOT could be completed by 1pm and by 11.30am I received a call to say that the car was ready to collect. Again collection was smooth and professional and the cleaning of the car, the water and mints were a nice touch.

Well done. Top class service. I shall have no hesitation in booking with you next time.

Yours sincerely

Mr Benskin

"Long may it continue" Leicester Audi - Service

Hi Neil

Further to our conversation I wanted to take the time to congratulate you and your team on a fantastic service experience.

From the minute the car is booked in, to the email confirming the booking, to the person looking after the car introducing themselves, to the lady greeting at the entrance and knowing our names, to the complimentary wash and vac, to the breakdown of the work, all of it runs smoothly and complicittly.

In a time when everyone is doing everything they can to gain market share I think you have it spot on. Long may it continue.

I know you said that you were still trying to improve this; well frankly I cannot see how you could.

Well done on an excellent service and an excellent team.

Best regards

Jake Karia

"Definitely an Audi family now!" Leicester Audi - Sales

Hi Neil,

Just wanted to say a big thank you for Marley's new car!! She absolutely loves it and it was such a lovely gesture! Really appreciate it being dropped off also.

Please can you forward our thanks to your boss and tell him he's made our daughter very happy! She wouldn't get off it last night!

Definitely an Audi family now!

Speak to you soon

Rebecca

"First class service" Leicester Audi - Service

Neil,

All I can say is my time with Audi from last Thursday morning from dropping my car off to picking up my car on Monday morning was excellent. From not knowing were to park my car when I arrived to being greeted with I will take your keys from you Mrs Mowbray and show you were to go and then Ryan taking over was what I would class as first class service.

Ryan was a pleasure to deal with and if he ever wants to give up his job and come and work for me he can, his customer service was excellent from taking my car keys, through to keeping me informed on the repair on my car, through to your car is ready. I told him off for being too happy especially on a Monday morning but I cannot fault him at all, he was an excellent representative for your brand.

Whilst waiting I enquired about the new A3 and again Ryan was more than helpful showing me round and explaining the key features and explaining the new S line wasn’t out yet, again he didn’t need to as he was busy.

I would have no hesitation in recommending the garage to anyone with an Audi as a brand it’s reputation in my eyes has made me question my other choice of car based on the service I received.

Thank you

Tracey Mowbray

"Simply BRILLIANT" Leicester Audi - Service

Dear Neil,

"Simply BRILLIANT...!!" I have no other words that best describes the high level of customer relations and attention to detail the team in Service provide. Yes your new site does help improve the experience, as I have visited the old Blackbird Road site many times and you clearly had out grown the premises, but its your team that is the USP.

The whole experience of booking, through to drop off and collection has been an absolute joy and more importantly without effort and complication. I would like to send my sincere thanks to your team and in particular Nas for looking after me on this recent visit, but also to Harry and lastly Lucy, whom have recognised me as a valued customer and have now built a good relationship.

Neil, you truly have a fantastic team and one to be proud of and I am happy for you to quote me on that!! Keep up the good work, as its this level of service that will attract more Audi owners to return to this dealership for continued service.

Kind regards,

Bhavesh

"Very Impressive" Leicester Audi - Service

Dear Neil,

The vehicle I own is a private vehicle and, hence, I do have to fund all of the maintenance and repairs myself. On the most recent occasion it was necessary for a cam belt change, MOT and front discs and pads to be replaced, which is a costly exercise.

Notwithstanding that, I did ring around Audi specialists other than dealerships and could not better your price. As such, I took the obvious course of having the work carried out at your Leicester main dealership.

With regard service, having just returned from annual leave, I contacted your Audi Centre at Narborough where ‘Chelsea’ was very professional in arranging for me to have the car 'booked' in within my preffered timeframe and at short notice.

On delivering the vehicle to the Leicester Branch, I dealt with your Service Advisor, Nasrul, who kept me appraised of what was occurring on the day and also gave me a full update when I collected the vehicle.

In summary, I would say that the service was carried out most efficiently and effectively and your staff dealt with me very professionally and your new centre is indeed a very impressive facility.

As such, it will be my intention to continue to use your facility for the maintenance of this vehicle whilst it is in my possession.

I hope you find the above helpful and please do not hesitate to contact me if you need anything further.

Yours sincerely,

Andy Powell

"Extremely Friendly" Leicester Audi - Service

Hi Neil

I had my Audi A3 serviced on 12^th April and was extremely impressed by the service provided by your colleagues at Leicester Audi.

Bare in mind I have had my Audi for 3 years-ish now and as it’s a company car, I do some considerable mileage, so have had it serviced a number of times. This was my first visit to Leicester Audi as I have only recently moved to Hinckley; previously I have had it serviced at Amersham Audi and Watford Audi and although they also provided an excellent service I thought Leicester shone head and shoulders above the others.

On my arrival I was met by an extremely pleasant and friendly welcome and the offer of a cup of tea while I waited for my service advisor to free – although this is obviously very welcome and appreciated I have received just a good a welcome in other Audi garages mentioned above. Apologises I do not know the name of the lady who welcomed me.

The service advisor himself, called Ryan like his colleague, was extremely friendly and courteous, but I have come to expect this from Audi so that wasn’t the exceptional part. When I came to return my courtesy car and I was unfortunately running late due to traffic Ryan offered to stay open later than he would have normally and when I arrived and apologised he seemed only more than happy to be able to assist me – his flexibility and desire to do what’s best for the customer should not be understated. I kept apologising because I am aware it is not that pleasant to have to stay at work later than planned but Ryan constantly said it wasn’t a problem and in the manor he said it I honestly believed him. Ryan is a credit to Audi and in particular to Leicester Audi. I’m not sure I would have been smiling as much as him if I was kept at work longer than I had wished or planned.

One of the reasons my next company car I have ordered is going to be another Audi is due to the high quality customer service offered at the service centres.

Thanks

Mike

"Thanks " Leicester Audi - Service

Hi Neil,

Just a word of thanks to Audi Leicester for the overall experience of choosing your centre again for my cars.

The Major Long life service, not only was the service completed with £180 saved by not needing to change the multitronic gearbox oil, (had I been charged for this part of the service I would have been none the wiser) again my vehicle was picked up from my home, serviced, vac , washed & dried and returned F.O.C two outstanding factory recalls were also completed(owners might like to consider these points when contemplating weather or not to save a few pounds and have their Audi serviced at a local "specialist").

Regards

Alan Hunt

"Warm and friendly" Leicester Audi - Service

Hello Neil,

Having recently had my Audi serviced at your garage, I have decided to take some time out of my busy day, which I would not normally do, because I felt your Service team was impeccable! Ryan was possibly the nicest person I've met in that situation.

I've owned a different car each year covering all different makes, from Renaults to BMWs and now my Audi. I have experienced many different car dealerships in my time and I can honestly say I've never felt so looked after. It has actually made me place Audi as my preferred choice of car for the future.

I was put off using Sytner garages by the another dealership, I assumed their culture was across the Sytner brand. However having been to your garage I realise it's only the dealership which act in that manner. Your dealership has restored my faith in the Sytner name.

I can't wait for my next visit.

Regards,

Dominic Payne

"Well done to all involved" Leicester Audi - Service

Neil,

Your email caught me at a good moment.

I appreciate that the routine of contacting customers, booking them in, organising courtesy cars, going through job cards and providing follow ups is a well rehearsed and practiced one, however, it truly works and the Audi experience this week was excellent.

From the initial booking through to Steve asking me if I had a favourite radio station he could tune into the loan vehicle, the experience was great as always.

We are constantly addressing customer service at my company and the quality of it and I have have again this week used Audi as an example of where we should be as a business.

Well done to all involved.

Andy Viner

"Service was excellent " Leicester Audi - Service

Hi Neil,

Yes, service was excellent - no complaints or recommendations to improve.

Keep it up!

Gary Bark

"Great " Leicester Audi - Service

Hi Neil,

This week was my second visit to Audi Leicester. The first visit was great as my window (driver’s side) was jammed down and you managed to fit me in the next day to get this fixed (I called just before 5:00pm the day before). The car was still under warranty from Audi Tamworth but there was no hesitation in getting it fixed.

My second visit was this week and whilst the car was undergoing its MOT and I also had an iPod connection fitted. Lucy looked after me and even though she has only been with you a short while she came across as very confident and has a great personality. She kept me informed on progress and sat with me, in my car, to make sure I understood how the iPod connection worked via the Audi audio system.

I hope the move to your new premises goes as planned and I will see you there next time my car requires attention.

Kind regards

Carol

"Found the whole experience a positive one" Leicester Audi - Service

Hi Neil,

In my experience, people are quick to complain but slow to praise so I am going some way to try and redress the balance! My beloved Audi TT was booked in for a service today at my local Audi garage in Leicester.

I found the whole experience a positive one, largely due to Lucy who was ‘service with a smile’ personified! She was efficient and cheerful when booking in and when I picked up my car later. I had explained to her that the volume of the sound (technical term – boing!) made when Bluetooth connected with my phone was somewhat overpowering and could someone have a go at reducing it! Sadly the technician was unable to do this as ‘the customer had not left her phone!’

Lucy took it upon herself to attend to the problem cleverly connecting her own phone. This was surely service above and beyond the call of duty and I am indebted to her (as are all the residents in my close who were subject to the said ‘boing’ day and night!) She was then able to pass on this information to me ensuring that peace and quiet can always be maintained in Narborough!

In conclusion, if the standard of care and courtesy shown to me by Lucy (and several other members of your staff) is anything to go you have an organisation to be proud of and I will not hesitate in recommending the service to others.

Best wishes from a very satisfied customer,

Joy Lampkin

"Excellent" Leicester Audi - Service

Hi Neil,

The service I received from Ryan was excellent. I have been buying cars for over 40 years, including Audi's. I can honestly say the service I received from Audi Leicester has been exceptional.

Regards

Chris

"Wonderful surprise" Leicester Audi - Service

Dear Neil

It was a wonderful surprise to receive such a magnificent bouquet of flowers on our Ruby Wedding anniversary on Saturday. Thank you very much, we really appreciated it.

We hope everything went well for you for the open weekend at at the new Leicester Audi.

best wishes

Ken and Diana Sutherland

"Thank you very much and I look forward to my next visit" Leicester Audi - Service

Hi Neil,

I rarely/never complete customer feedback surveys but following my hugely positive experience within you brand new site, I feel compelled to sing the praises of Ryan and the team that helped make the service of my car so hassle and pain free!

From driving into the automated shutters to, being met by name as I stepped out the car, to the waiting area, to the taxi shuttle, to the clear and comprehensive way Ryan talked me through the process...I received a premium standard of service.

This is the first time I have chosen an Audi as my company car but following the enjoyment I get from driving my A3 and the reassurance of having your team to maintain it, I can confidently say that I am a converted brand advocate.

Thank you very much and I look forward to my next visit.

Kind regards
Andrew Longhorn

"The service was excellent" Leicester Audi - Service

Hi Neil

The service was excellent.

Naz was great and took a personal interest in me.

Your dealership is possibly the best I have ever been to.

I had a great service experience about 8 weeks ago from Emma.

Naz demonstrated that it was not a one off.

I would definitely recommend Audi Leicester.

Thanks

Sam

"Fantastic service" Leicester Audi - Service

Just had to feedback on how extremely satisfied I was with the whole experience, from arrival to collection every element was executed to the highest quality of service possible. Even down to complimentary mints being left in centre console. Excellent communication, advice and customer care, thank you. Bad news my car requires attention to a non Audi fault and is re booked for Tuesday, good news is It gives me another opportunity to experience your fantastic service.

Many thanks

Jamie and his TTS

"Exceptional customer service" Leicester Audi - Service

Hi Neil,

I would like to take the time to email you and tell you what a great service I have had from Audi.

This is not the first time I have received great customer service. I would like to compliment the service I have received from Ryan, from the service department in Leicester Audi.

Both times he has gone above and beyond to ensure I am extremely satisfied with the service. Our recent visit we had a little mix up which left me waiting in the waiting area for an hour and a half, but Ryan was able to recognise situation and corrected it without the need for a fuss.

I'm very pleased with his actions and manners. The reason our next car will be an Audi is because of the exceptional customer service you provide. You cannot get that anywhere else!

Kind regards

Mrs Y Nguyen

"Thanks" Leicester Audi - Service

Hello Neil,

Just a quick note to say thanks.

Yes it was a refreshing change to the way a customer is treated at a service.

I waited whilst it was carried out and at numerous times, I was asked if I was Ok, did I want a drink,

internet etc..

A welcome change.

Please pass on my thanks to the team.

Regards

James

"Fantastic" Leicester Audi - Service

Hi Neil

I did not believe that service of this quality and standard existed.

How wrong was I!

Fantastic, many many thanks.

Regards,

Bob Bailey

"Very pleasurable" Leicester Audi - Service

Dear Mr Clay,

The quality of service that I enjoyed, both with the annual service in February and the corrective work done more recently was very good indeed. The people were welcoming, polite, attentive and responsive to my needs.

It was a very pleasurable experience.

Regards,

J C L Kruger

"Service was fantastic" Leicester Audi - Service

Dear Neil

I thought your service was fantastic. I hate everything to do with garages/ calling to book/waiting on the phone etc. so I need no hassle, least amount of effort (for me) style service and that’s what I got. I liked the text reminder, your guys that turned up to collect the car and drop off were really polite and courteous (I didn’t expect that) and thought this email was a really nice touch.

My current Audi is the first I’ve had, I’m due for a new car this year and I think it will be Audi again – not just because I love the car but as a female having a reliable & respectful service from a garage is very reassuring.

Kind Regards

Beth

"Pain free" Leicester Audi - Service

Neil

I think we are very quick to criticise and not quick enough to praise so here is my attempt to rectify that you have astounded me by making it so easy and pain free to service my car - I arrive; you take it off me; I carry on working in the office you set aside for me with wi fi and the privacy to make business calls - I see nothing but 'business as usual' for me which is very important as I run my own business Lucy was fantastic - friendly, knowledgeable and helpful. Nathan (my original salesman) allayed some concerns and I had and two or three people pop their heads in to make sure I had everything I needed you should be proud of them all ( sorry if that sounds really patronising- wasn't meant to) I remember now why I went with Audi.....

With thanks

Alicia

"Best dealer experience I have ever had" Leicester Audi - Service

Dear Neil,

My first visit today to drop my 8 month old car in for it's first service (18,455 miles recorded) - and so far I am very impressed!

As I parked in a vacant space, a nice lady came out to tell me about the "drive-in" servicing bays - where you drive the car up to an up-and-over door and into a covered and tiled area with big glass windows either side (Workshop on the left, Showroom on the right) - then under cover the keys were handed over and I was taken for a chat to discuss the work to be carried out.

I was offered coffee and a sticky cake, then a taxi was called (at Audi's expense) to take me to work, and a 3pm appointment made to collect me from work.

All the staff were very pleasant (especially the one who said she was glad to see a Q3 in a colour other than Black, White or Grey!) - and the showroom was full of the complete range of shiny Audis!

Probably the best dealer experience I have ever had, so far - and I'm an ex-Mercedes devotee.

"More of a pleasure" Leicester Audi - Service

Hi Neil

I wanted to give some positive feedback on our recent service between Xmas and new year.

New premises very impressive, service personal great, Nas explained everything that would occur. He arranged for the checking of the other items I mentioned and replaced my drivers wiper free of charge. The car was ready after 2 hours which was a bonus. Loved having nice clean car to drive away with, such a shame it was raining. The visit for the service made it more of a pleasure than a chore. We need to allow time to enjoy your beverage services also looked impressive! Thank you.

Andy & Desra Robinson

"Excellent Service" Leicester Audi - Service

Hi Neil

I have just purchased my second car from your dealership after having my TTS repaired under warranty, I would like to thank Ryan in service for looking after my needs in the 2 weeks my TTS was in for repair. Secondly James and Mark for the excellent service when I purchased the A5. Rest assured I will be coming back for my third car at some point.

Regards

Mark

"The service received was 100%" Leicester Audi - Service

Dear Neil

I recently visited the new centre for a MOT and I was treated with the utmost respect. The service received was 100%. Naz was courteous and very helpful.

I am due to change cars and because of my experience with yourselves I have decided to have another Audi.

Please thank your team on my behalf.

Regards

Anita Sudan