Leicester Audi Customer Testimonials

We would like to take this opportunity to thank all of our customers who very kindly took the time offering their very valuable feedback

"Courteous, helpful and polite" Leicester Audi - Service

Where do I start? They were absolutely great….courteous, helpful, polite. Couldn't have done enough for me. I was greeted by name and provided with refreshments. They went out of their way to be as friendly and approachable as possible whilst not compromising on their professionalism.

"10 out of 10" Leicester Audi - Service

The overall experience and general customer service is A1, 10 out of 10. You are always accommodated, made a nice cup of tea, there's a nice atmosphere in general. You can tell they all work hard but they all seem happy in their work and are always smiling.

"High quality" Leicester Audi - Service

The staff were very friendly and the work carried out was very good and high quality. I was very satisfied and they talked me through everything they had done. They accommodated me at late notice and I was made to feel very welcome. They dealt with me in a very prompt and efficient manner. I can't ask for more than that.

"High standards" Leicester Audi - Service

They were very professional and it was a very pleasant experience. Everything went very smoothly and all the work completed was to the highest standards. The experience I received was exceptional at every level.

"It was just perfect" Leicester Audi - Sales

The whole experience was great, exceptional. It was just perfect. The handover and the service I received was outstanding. There wasn't really much more that I could expect from them because everything was done exactly right and on time and perfect.

"Extremely Friendly" Leicester Audi - Service

Hi Neil

I had my Audi A3 serviced on 12^th April and was extremely impressed by the service provided by your colleagues at Leicester Audi.

Bare in mind I have had my Audi for 3 years-ish now and as it’s a company car, I do some considerable mileage, so have had it serviced a number of times. This was my first visit to Leicester Audi as I have only recently moved to Hinckley; previously I have had it serviced at Amersham Audi and Watford Audi and although they also provided an excellent service I thought Leicester shone head and shoulders above the others.

On my arrival I was met by an extremely pleasant and friendly welcome and the offer of a cup of tea while I waited for my service advisor to free – although this is obviously very welcome and appreciated I have received just a good a welcome in other Audi garages mentioned above. Apologises I do not know the name of the lady who welcomed me.

The service advisor himself, called Ryan like his colleague, was extremely friendly and courteous, but I have come to expect this from Audi so that wasn’t the exceptional part. When I came to return my courtesy car and I was unfortunately running late due to traffic Ryan offered to stay open later than he would have normally and when I arrived and apologised he seemed only more than happy to be able to assist me – his flexibility and desire to do what’s best for the customer should not be understated. I kept apologising because I am aware it is not that pleasant to have to stay at work later than planned but Ryan constantly said it wasn’t a problem and in the manor he said it I honestly believed him. Ryan is a credit to Audi and in particular to Leicester Audi. I’m not sure I would have been smiling as much as him if I was kept at work longer than I had wished or planned.

One of the reasons my next company car I have ordered is going to be another Audi is due to the high quality customer service offered at the service centres.

Thanks

Mike

"Truly Fantastic" Leicester Audi - Service

Hi Neil,

I've been an Audi man now for several years and always loved them.

I live in London and usually get all my servicing done in one of the South London Audi centres. However, I've always found them very expensive and I have suspected on several occasions that they have recommended work which is not really necessary.

A good friend of mine, also a huge Audi fan, has been telling me for years of the great service he always gets at Leicester Audi. As I visit my father in Leicester a couple of times a year I finally decided this year to time my service with a visit to Leicester so I booked in with your service department.

I had already called several South London centres for quotes but your staff managed to offer me a much better option.

I brought the car in early Saturday morning and went to pick it up around midday. I was dealt with by Lee who was very friendly, helpful and efficient. Unfortunately as I drove out of your forecourt I noticed a fault that wasn't present when I dropped the car off.

When I drove back in Lee explained that all the technicians had left for the weekend. My family and I, including our 14 month old baby, had many plans for the next two days, including a wedding in Derby and work in London on Monday morning, so I was very concerned about getting the fault fixed. I needn't have worried at all. Lee was absolutely fantastic. He immediately arranged a courtesy car and promised to look into the fault and call me first thing Monday. By Tuesday the fault was completely fixed and on Thursday my car was delivered back to me in London by a very friendly and helpful driver.

The service I received from Lee and the team behind him throughout the entire service experience was truly fantastic, above and beyond what I expect from most organisations these days. I don't usually write this type of email but I really did want to say a huge 'Thank You' to Lee and all the team from myself and my family.

I mentioned my 14 month old, and we now have a second baby on the way. Our 2 door A4 convertible is now unfortunately unpractical and I've been looking at alternatives for a few months. I've considered several other car manufactorers along with the A4 estate. This experience has made my mind up, I'll stick with Audi, and always time my services with my visits to Leicester.

Many thanks once again and I hope to see your staff again soon,

Warm regards,

Craig Langman.

""excellent service every time"." Leicester Audi - Service

I would first of all like to say how pleasurable it has been dealing with your branch, owning two Audis and getting an excellent service every time I use your branch. Mainly I would like to say that your service team have been extremely professional and always done a good job when dealing with me. I know it’s always nice to hear good things about your staff/team so this is the reason for my email.

Many thanks

Mr Tasneem

""it is a breath of fresh air to find a sales person who was not pushy "" Leicester Audi - Sales

Hello,

I just wanted to say that it is a breath of fresh air to find a sales person who was not pushy and understood what I wanted from the deal, etc.

Came to view an Audi TTS on Monday 21^st and came back on Tues 22^nd to do the deal.

David was very helpful, friendly and professional.

I would certainly recommend Audi Leicester to any of my friends and colleagues.

Thank you

Mr M Adams

"Focused on getting it right" Leicester Audi - Service

I think they really are focused on getting it right for the customer. As I say, I'm highly appreciative of the service and I couldn't really fault the way they deal with me as a person, the way (they) dealt with the car and then told me what they have been doing, etc. It was just a whole professional experience.

"Well done to all involved" Leicester Audi - Service

Neil,

Your email caught me at a good moment.

I appreciate that the routine of contacting customers, booking them in, organising courtesy cars, going through job cards and providing follow ups is a well rehearsed and practiced one, however, it truly works and the Audi experience this week was excellent.

From the initial booking through to Steve asking me if I had a favourite radio station he could tune into the loan vehicle, the experience was great as always.

We are constantly addressing customer service at my company and the quality of it and I have have again this week used Audi as an example of where we should be as a business.

Well done to all involved.

Andy Viner

"Great " Leicester Audi - Service

Hi Neil,

This week was my second visit to Audi Leicester. The first visit was great as my window (driver’s side) was jammed down and you managed to fit me in the next day to get this fixed (I called just before 5:00pm the day before). The car was still under warranty from Audi Tamworth but there was no hesitation in getting it fixed.

My second visit was this week and whilst the car was undergoing its MOT and I also had an iPod connection fitted. Lucy looked after me and even though she has only been with you a short while she came across as very confident and has a great personality. She kept me informed on progress and sat with me, in my car, to make sure I understood how the iPod connection worked via the Audi audio system.

I hope the move to your new premises goes as planned and I will see you there next time my car requires attention.

Kind regards

Carol

"Warm and friendly" Leicester Audi - Service

Hello Neil,

Having recently had my Audi serviced at your garage, I have decided to take some time out of my busy day, which I would not normally do, because I felt your Service team was impeccable! Ryan was possibly the nicest person I've met in that situation.

I've owned a different car each year covering all different makes, from Renaults to BMWs and now my Audi. I have experienced many different car dealerships in my time and I can honestly say I've never felt so looked after. It has actually made me place Audi as my preferred choice of car for the future.

I was put off using Sytner garages by the another dealership, I assumed their culture was across the Sytner brand. However having been to your garage I realise it's only the dealership which act in that manner. Your dealership has restored my faith in the Sytner name.

I can't wait for my next visit.

Regards,

Dominic Payne

"Thanks " Leicester Audi - Service

Hi Neil,

Just a word of thanks to Audi Leicester for the overall experience of choosing your centre again for my cars.

The Major Long life service, not only was the service completed with £180 saved by not needing to change the multitronic gearbox oil, (had I been charged for this part of the service I would have been none the wiser) again my vehicle was picked up from my home, serviced, vac , washed & dried and returned F.O.C two outstanding factory recalls were also completed(owners might like to consider these points when contemplating weather or not to save a few pounds and have their Audi serviced at a local "specialist").

Regards

Alan Hunt

"Service was excellent " Leicester Audi - Service

Hi Neil,

Yes, service was excellent - no complaints or recommendations to improve.

Keep it up!

Gary Bark

"Very pleasurable" Leicester Audi - Service

Dear Mr Clay,

The quality of service that I enjoyed, both with the annual service in February and the corrective work done more recently was very good indeed. The people were welcoming, polite, attentive and responsive to my needs.

It was a very pleasurable experience.

Regards,

J C L Kruger

"Warm and friendly" Leicester Audi - Service

Leicester Audi is quite a warm and friendly place. It's just a nice place to go.

"Thanks" Leicester Audi - Service

Hello Neil,

Just a quick note to say thanks.

Yes it was a refreshing change to the way a customer is treated at a service.

I waited whilst it was carried out and at numerous times, I was asked if I was Ok, did I want a drink,

internet etc..

A welcome change.