Customer Satisfaction Survey
We are passionate about customer service
We survey every customer to ensure we are meeting our customers’ needs and use this feedback to guide the on-going training and development of our dealership team.
We ask five simple questions:
- Did we make you feel welcome?
- Did we treat you fairly?
- Did we fully understand your requirements?
- Did you enjoy dealing with us?
- Do you intend on using our services again?
During the last three months the team at Nottingham Audi have scored a 98% positive response to all of these questions.
We look forward to offering you a warm welcome to our dealership very soon, so you may be interested to read the latest feedback we received when we asked our customers:
Did we make you feel welcome?
We show all positive and negative comments, excluding (very rarely!) comments which are personal or potentially offensive.
Nottingham Audi
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Nottingham Audi 02 February 2012
very welcoming and friendly. Good experince.
Read more...Nottingham Audi 01 February 2012
Greeted with a smile, Charles who greets the customers, was very polite and even remembered who I was.
Read more...Nottingham Audi 01 February 2012
Was met at car on a cold windy and wet day with an umbrella!!!!!!! excellent
Read more...Nottingham Audi 01 February 2012
Good reception service, with floor manager ensuring you are dealt with as a vaued customer.
Read more...Nottingham Audi 01 February 2012
Being Greeted was really nice and the team were pleasant.
Read more...Nottingham Audi 30 January 2012
Pleased that there was less waiting around this time
Read more...Nottingham Audi 25 January 2012
I am particularly happy that my longstanding arrangement of pick up and drop back has been and continues to be honoured. Especially as when a garage is part of a group I could easily go to Derby - I prefer maintaining a relationship with Nottingham and I am pleased that they value my custom.
Read more...Nottingham Audi 25 January 2012
Always get a warm welcome at the showroom.
Read more...Nottingham Audi 19 January 2012
Very nice touch having staff 'meeting and greeting' at the front door.
Read more...Nottingham Audi 18 January 2012
Excellent Cutomer Service and Punctual
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