Nottingham Audi Customer Testimonials

""Brief note to record my appreciation"" Nottingham Audi - Sales

Dear Mr. Hilton,

Just a brief note to record my appreciation for the performance of Simon Rana over the last week.

On Saturday, this last weekend, my parents (both now in their 70s) signed up to purchase a new Q3. This was following a week of family considerations, dealership visits, car test drives and price discussions for products ranging from, for example, the Skoda Yeti, through the Ford Kuga, BMW X1 etc. and up to the Porsche Cayenne. That the Q3 is a good product in the middle of the range of those considered, speaks for itself. That we decided to purchase a new car from Audi Nottingham is to a large extent due to Simon's performance (we had also been in discussion with Audi dealers in two other locations and were close to buying a second hand Q3). Of particular note for me was the way Simon guided my parents carefully and considerately through the test drive.

I hope Simon's good performance is recognised and look forward to dealing with Audi Nottingham again when we pick up delivery in early July.

Yours sincerely,

Simon Edwards

""Fantastic Experience"" Nottingham Audi - Service

""I want to say Well Done..."" Nottingham Audi - Sales

Good Morning, Nick,

I thought I would just take a second to let you know that I have recently dealt with Rob Taylor in your sales team. I think he should be commended for his efforts.

I needed to purchase a new A6 and did a good job trying to get my business. I have dealt with a number of dealerships and Rob was the most amenable to deal with. In the end we were not able to conclude a sale, but that was due to other circumstances.

Regards,

Guy

""Exemplary Customer Service"" Nottingham Audi - Service

Hi Nick,

Just wanted to drop a line to say another example of exemplary customer service from Audi last week.

Many Thanks

Debbie Whitbread

""Perfect"" Nottingham Audi - Service

""Fantastic"" Nottingham Audi - Service

""Excellent"" Nottingham Audi - Service

Hi.

As requested, some feedback regarding the service you performed for me on Mon 14^th May.

I thought that the customer service I received both at drop-off and pick-up was excellent and significantly better than I’ve experienced before. The work done seems good and the wash and valet was done very well. In all, I was made to feel extremely welcome and that my business was highly valued.

Regards.

Steve.

""Pleasurable experience"" Nottingham Audi - Service

Hi Nick

A pleasure as always. Customer Service experience is always excellent. From the moment Charles meets you, to the professionalism of Lauren, to leaving the showroom – what a shame more companies do not offer such a pleasurable experience, however that is what differentiates brands!

Kind regards

Vanessa Greg

""Second to none"" Nottingham Audi - Service

To all at Nottingham Audi,

Following a breakdown I recently had cause to have my vehicle towed to your centre. I felt compelled to send this E-mail as the welcome and assistance Charles gave to me was second to none. I believe he is an asset to Nottingham Audi.

Many thanks.

Mr S Hare

""I will definitely reccomend"" Nottingham Audi - Service

On Thursday 23rd September 2010 my Audi A3 was booked into the Nottingham Audi dealership. I just wanted to thank Danielle and the whole team for making the process an absloute dream. The professionalism and service that I was shown was second to none and every aspect of my visit made me feel important!

Thank you again and I will definatly reccomend any friends to use your services in the future.

Many thanks

Mr S M. Carter

"Care about customer service" Nottingham Audi - Sales

Really friendly and helpful staff. You are treated like a "person" and everyone there seems to care about customer service and not just selling cars. Nice attention to detail, just simple things like checking I was ok,  making me a drink etc. Nottingham Audi are a great bunch and I trust the service will continue to be excellent.

"Compelled to send you a note of congratulations " Nottingham Audi - Sales

I have today taken delivery of my new approved used Audi from your dealership and feel compelled to send you a note of congratulations on your Team.

From the time we arrived at the dealership last Friday evening for our test drive, we were made to feel very welcome and everyone ensured we were comfortable at all times.

We want to say a special word of thanks to Ian, your Sales Executive who dealt with us throughout our purchase. Ian was both professional and friendly at all times and took us through the whole process smoothly and very comprehensively.

It always makes the experience more pleasurable when you receive good Customer service and we certainly did.

Thanks to all at Audi Nottingham and especially Ian

Best Regards
Sharon & Vic

""I would not hesitate in having another Audi"." Nottingham Audi - Service

I would like to give you my feedback of my visit of today regarding my Audi A3, which I have had for nearly 2 years from new. In the last few months it has had this rattle from the soft top roof and it was booked in for 9am this morning. When I arrived with my husband we were greeted by members of staff and shown in to the show room and met by another member of staff the process was excellent and I felt it was a personal touch.

When I collected my car it was very positive and was treated as a person not just another member of the public coming to pick your car up like most dealers.

I found my car washed and Hovered, which I did not expect only if I had a service with you.

This is my first Audi as I have always had a number of Peugeots cars, since having this car I just love it, and after today the way we were treated I would not hesitate in having another Audi when the time has come to replace it.

I want to congratulate you on your performance and the service after care it is outstanding, not many dealers follow the after care like you do, once the car if bought from them.

Many Thanks

Mrs J Barnes

"Excellent experience" Nottingham Audi - Service

 Hello

Just to say what an excellent experience I had yesterday at Audi Nottingham. My car went in for a service and MOT. From the minute I arrived, being addressed by my name, to the point of collecting my car at the time specified, I cannot fault the service. All the staff were courteous and friendly without being overzealous.

I have made my dissatisfaction known in the past whenever I have received poor service, so I am very pleased to praise when it is as good as this.

Please pass my sincere thanks to everyone who was involved.

Regards,

V. Elliot-Haig   

""all round great service"." Nottingham Audi - Service

Thank you for an all round great service and a special thank you to Gemma in the service department.

Regards James

""spectacular buying experience"." Nottingham Audi - Sales

As always, I just wanted to say what excellent customer service I received yesterday when I brought my Audi TT in for a service. Phil in service looked after everything and everything was dealt with in an excellent manner.My request for an Audi A1 courtesy car was met (as my partner is interested in buying one). I subsequently spoke with Ian in Sales and despite it being close to home time appeared only to happy to help, so all in all good effort to all involved.I wanted to quickly pass this positive feedback on as only too often people are quick to comment on the bad points but very rarely the good points.

Kind Regards

Mr A Page

""A Credit to your Operation"" Nottingham Audi - Service

""Superb"" Nottingham Audi - Service

Hi Nick,

You have a great team, Charles and the lads as always are great, Angela looked after me well and was superb.

Audi have come on well and being 12 years a Merc man the cars and the backup far exceed them now.

Your dealership for me is the best that I have experienced well done and keep up the good work.

Andrew Knowles

""Incredibly Impressed"" Nottingham Audi - Service

Nick

""Very Impressed"" Nottingham Audi - Service

""So excited"" Nottingham Audi - Service

""Extremely Satisfied"" Nottingham Audi - Service

""Always a pleasure"" Nottingham Audi - Service

Hello Nick

Always a pleasure to come down to the show room/service dept. Efficient and friendly service across the whole team.

You have a good "formula" on customer service. Being a service provider myself/ in a service sector I appreciate it when "customer first" is embedded in the business and it is in your operation, from what I see and experience.

Regards

Guy

""Willing to help staff"" Nottingham Audi - Service

""Very pleased"" Nottingham Audi - Service

Dear Nick,

I recently bought a used Audi A6 from your dealership. I am very pleased with the the way we have been treated, especially Jonathan, who sealed the deal with us. He was friendly, gave us clear options and was not pushy. I am more than happy to recommend you to other people.

Thank you

Kind regards

Dr S Bayya

""A real asset"" Nottingham Audi - Service

Hi Nick

Thank you for your follow-up e-mail.

Some years ago, replacing a Cam Belt & Water Pump, plus an M-o-T plus a Service would have been at least 2 days work for the repair shop and some inconvenience to the Customer!

My car was collected from home by your most courteous Staff at 0900 last Friday and delivered back to me at 16.40, with all the work completed + cleaned inside and out + a tin of sweets!

Thank you for the excellent level of service you offer to customers – you and your Staff are a credit to Audi, it is a real pleasure to do business.

Kind regards

Andrew Wiseman

""Impeccable"" Nottingham Audi - Service

""High level of service"" Nottingham Audi - Service

Hi Nick,

I have to say I was very impressed with the high level of service received.

What separated it from alot of modern service was the warmth of the welcome and personalisation of the process. Your team should be congratulated on their personal skills, which will make all the difference.

Thanks

Alan

""My Feedback..."" Nottingham Audi - Service

Dear Mr Cragg,

In terms of the facility to work and grab a coffee whilst you are waiting – superb.

There are two people I feel are worth a mention and whom collectively make every experience in the dealership a good one and they are Charles front of house Manager and Kevin Service Manager.

Quality, genuine customer care is rare these days, particularly in your sector of work but as a team Charles and Kevin have absolutely got every detail covered and most importantly they do it naturally. I cannot comment on the issues they have to “deflect” from within the workshop but they are always professional and honest which I cannot emphasise enough as being highly important to the customer.

Suggestion for future improvements – increase the availability of courtesy cars for busy people like myself.

Kind Regards

Emma

""Audi remain the benchmark"" Nottingham Audi - Service

Nick,

My car came to you outside its normal service schedule after warning lights came on. I was kept informed, a car provided overnight when further work was required, and I was contacted to say the work had been done.

As ever in various areas of my business and private life, Audi remain the benchmark for systematic yet thoughtful service delivery.

My sincere thanks to you and your team.

Kindest regards,

Ian Browne

""I would like to say Thank You..."" Nottingham Audi - Service

Dear Lisa,

Just a short E-mail to thank you for what I can only call my ‘day out’ at Audi last Thursday.

I was made to feel very valued from the moment I drove in, by absolutely everyone there but particularly by you. Quite literally, I have never been looked after so well.

Of course, I really enjoyed driving the A6 – perhaps one day I’ll be in to buy one, who knows?!

Much more than this, you’ve set my mind at rest with my now very shiny A3.

My car is so very important to me and so I am very grateful to you, and to everyone there.

Many Thanks,

Ross

""Thank You..."" Nottingham Audi - Service

Dear Mr Cragg,

Recently I had a phone call from Audi asking if I would like a free winter check and the air conditioning refreshed on my Audi A3.  I agreed to this and asked if there was a car I could use in the meantime to which the lady replied unfortunately not but what she had got was a ticket to the showcase cinema whilst my car was being checked.

The appointment was today and instead of waiting for an hour and a half I was treated to an enjoyable film. I just want to say thank you, it was a very nice idea.

Yours sincerely

Mrs M Irvin

""Outstanding"" Nottingham Audi - Service

Hi,

Just received your customer satisfaction email.

In all honesty, I would usually delete such emails, but after my experience this week I felt the need to reply to say thanks!

Your customer service is outstanding - personal and intuitive. Particular thanks to Laura for arranging a courtesy and insurance for...she knew I was having a bad day!

I wouldn’t hesitate to recommend Audi to my many work colleagues, friends and family.

Thanks again

Liza

""Excellent Service"" Nottingham Audi - Service

Hi Nick

I would like to thank your service team for the excellent service I received on 28^th March and once again for the lovely bouquet of flowers they gave to me on the occasion of my 25^th Wedding Anniversary.

Thank you all so much.

Dell

""Professionalism and Support"" Nottingham Audi - Service

Dear Nick,

Just wanted to send an email to acknowledge and send my thanks to all your team for their professionalism and support in a recent difficulty I had with my car.

I brought the car in because the boot was failing to open. Your team then identified the problem, sought advice from the manufacturer and kept me informed of each step in resolving the problem.

Throughout this time I felt the team were working together to cause the least inconvenience to myself, through allowing me to keep a courtesy car until the difficulty was resolved and I was impressed that the problem was completed free of charge as a gesture of good will from Audi.

Please pass on my thanks to all concerned.

Regards,

Sally

""Over and Above"" Nottingham Audi - Service

Hi Nick,

Hope you are well

Just to say thanks for the extra special treatments afforded to me but your team. My baby daughter was in QMC, so not only did someone drop me off at the hospital so I could do my bedside shift, they also gave me a Audi teddy bear for her when I came to pick the car up.

They also let me leave without paying, so I could go and get a discount voucher for the tyres, before settling up.

Service over and above

Thanks

Ben

""Service is 1st class"" Nottingham Audi - Service

Dear Nick,

As always your customer service is 1st class at your dealership.

My car had its service last week as usual your service staff are excellent and always make you feel welcome and everyone is a special customer, my car was returned to me after service having been valeted inside and out. Which is always a bonus.

The customer service on walking in from beginning to end is always impeccable as there is such a friendly atmosphere in the building throughout nothing is too much trouble, you never have to wait too long for someone to see you whether it be for service or sales personnel.

As always I would always prefer to deal with this dealership.

As too many people are always very quick to criticise and tell you about the negative things and bad things it’s always nice to give praise where praise is due.

Many Thanks

Maggie

""Outstanding"" Nottingham Audi - Service

Dear Nick,

I am writing to convey my complements in respect of your annual service, delivery and collection service. It is the first time that I have used this service from Audi, and have found it to be excellent in terms of convenience, and un-rivalled compared with your competitors. I would consider the service received to be outstanding, and far exceeded my expectation.

An example of this, is the communication received surrounding the service:

• Text message upon departure to collect
• Text message upon arrival at Audi
• Text message upon departure to retune

Please convey my thanks to the team in Nottingham. My only personal contact with Audi on this occasion was Will, who I found to be extremely helpful and polite. Please convey my particular thanks to Will.

Thanks again for the excellent service.

Regards

Dave Staton

""Make customers feel special"" Nottingham Audi - Service

Nick,

I give you 10 out of 10, you beat all the other dealers I have ever been with. The staff are excellent, nothing is to much trouble and make your customers feel special.

Regards,

Gillian

""Stress Free"" Nottingham Audi - Service

Dear Mr Hilton

We were indeed more than happy with the service we received from Nottingham Audi. I'd had a problem with my approved used A4 (not bought from you, something I'm now rather regretting), and the way that Laura dealt with the warranty issue was impressive with everything being sorted out without me having to be involved - all commendably stress free, so thanks.

I'd like to mention too the Showroom manager - what an innovation to have someone handling customers in this welcoming fashion, and no sense of being a poor relation for not popping in to buy a new R8. I also ordered a small item from the parts department, and again the service here was far removed from the condescending approach that I've so often encountered in the past - a friendly and helpful chap served me.

So, yes I'll be back to have my car serviced with you, without any doubt.

Kind regards

David Webb

""Very Impressed"" Nottingham Audi - Service

""Very Happy"" Nottingham Audi - Service

""Excellent"" Nottingham Audi - Service

Hi Nick,

The service I received was excellent and thanks to your team for their help.

Kind regards

Simon

""Impressed with the technical knowledge"" Nottingham Audi - Service

Good afternoon,

Thank you for your e-mail and yes, as always, I was completely satisfied with the service I received from Audi.

The level of service, professionalism of staff etc. are always ‘second to none’ and it is always nice to be greeted by Phil, he does make you feel very welcome, even though you know you will surely be spending money!

I must also mention, that being in a predominately male industry, I am always impressed with the technical knowledge of the ladies on the service desks – ‘Girl Power’ and all that!

Being personally very customer service orientated it is such a shame that the Audi service is not replicated throughout other businesses.

Kind regards

Sharon Roberts.

""Exceptional Service"" Nottingham Audi - Service

Hi Nick

Just quickly to thank you for your exceptional service last week.... it was all a rush for me.. but even though it was the end of the day, your team secured me a courtesy car.. On arrival Jo on reception was professional and welcoming and Angela helped me and also got a lovely man to show me around the courtesy car...

Overall a great experience (first time I have had a Audi) as always had a BMW and used to the great Sytner’s service

Regards Tracey

""Great"" Nottingham Audi - Service

Hi Nick,

I had my car serviced on Tuesday. My feedback would be extremely positive. I always find your service really welcoming and the process uncomplicated. The guys who welcome you are great as are those who give you a lift.

I was recommending to a colleague that they need to trade their BMW for an Audi as your service is so good.

Regards

""the whole experience exceeded all my expectations!"" Nottingham Audi - Service

Dear Nick,

I am glad to see a prompt come through and be able to reply..
I know myself too well to admit, that I probably would have not done so, if I had to go searching for a way to let you have any feedback. We are all cramming such a lot into our working lives nowadays that we miss on the most important things! Anyhow...worth me taking a few minutes out to write a couple of lines.

I arrived a tad early as the car was booked in for 2pm, but I had a teleconference to log on at the same hour, so I gave myself a bit of prep time. I was quite unsure as to how it would all turn out if I'm honest!

Firstly, I was greeted by the lady on reception, who confirmed that one of her colleagues who was with another customer at that time would be over shortly.

Sure enough - within a couple of minutes I was talking to Lauren.

She was lovely, almost read my mind, as she seemed to have a solution for me ...before I had even told her what I needed help with....
So, without too much explaining on my part, she had organised a quiet room for me to carry on with my daily work and be able to log onto my call, plus a coffee and biscuits to go!!

When the same happy face returned the keys for the car that was by now serviced, cleaned and parked by the entrance....I was still on the call that started at 2pm...but I was happy too!!!

Does not take a great deal of effort I guess, to understand the pace of your customers and try to match it....but this time the whole experience exceeded all my expectations! I really did feel looked after. In fact I took a call in the car on my way home and remember saying I experienced the VIP treatment!

Credit to all the team(clock-work springs to mind)
Thank you , Please pass on a personal thank you to Lauren for making my day, not to mention my working day....a pleasant and easy one.

Regards,

Laura

""Yet Again Excellent Service"" Nottingham Audi - Service

Hi Nick

Yet again excellent service provided by Audi at Nottingham.

Regards,

Linda

"Helpful, courteous and professional" Nottingham Audi - Bodyshop

Mr Tye was extremely helpful, courteous and professional throughout the life of the claim. I am extremely pleased with the bodywork repair, so much so that the repair is completely invisible.

"Very special" Nottingham Audi - Service

The personal attention and modern and inviting reception area are fantastic. This dealership clearly takes pride in the facilities it provides to its customers and this is reflected in the attitudes of the staff. They make you feel very special.

""professionalism, courtesy and a smile" " Nottingham Audi - Service

Good afternoon

So many people complain but not enough people congratulate.

Having had more maintenance work on my A4, (as I will only use Nottingham Audi for any work) as always, I was met with professionalism, courtesy and a smile.

Phil Emblin kept me informed throughout the duration, and is a credit to Audi, and that is why I will keep coming back to you, regardless of the size of the task involved.

Well done and thank you

Dyanne Owen

"Feel welcome" Nottingham Audi - Service

Whether it's the receptionist or the mechanic, they make you feel very welcome.

"Unlike anything before" Nottingham Audi - Service

The welcome you receive is unlike anything I've received before. You get the impression that nothing is too much trouble. The attention to detail is good…waiting area is nicely laid out, magazines are on show, there are sweets on each table and the coffee is fantastic. It's just a nice place to visit…they greet you, they smile at you and they chat to you.

"Professionalism" Nottingham Audi - Sales

The professionalism, lovely set up and honourable organisation made buying a new car from Nottingham a very easy decision. I was treated decently and with respect and I got the feeling that this would be echoed throughout the whole company. I was extremely comfortable during the entire process.

"Efficient, speedy and organised" Nottingham Audi - Service

"Very nice and welcoming" Nottingham Audi - Service

I love the welcome you receive when you arrive. I'm particularly impressed by the gentleman who greets you as you walk in the door…it's very nice. It's just a very welcoming feeling that makes you feel comfortable. I have to congratulate you because it's really good.

""Very pleased with the service"" Nottingham Audi - Service

""Very happy customer"" Nottingham Audi - Sales

""Looked after extremely well"" Nottingham Audi - Service

Hi Nick,

In response to your email I just wanted to thank Audi for their service last month.

I thought that all the staff were excellent and in particular Lisa who ensured that I was looked after extremely well.

All the issues were diagnosed and repaired in a very efficient and professional manner.

Thanks again,

Best regards,

""Very Pleased"" Nottingham Audi - Sales

""Deem your service as excellent."" Nottingham Audi - Service

Hi Nick

Just to confirm that my vehicle (which is a leased company vehicle) was serviced by yourselves last Friday 9 March and I was absolutely delighted with the service extended. The gentleman who collected my car was very pleasant and professional and I was absolutely delighted to have been returned with a very clean and valetted vehicle as well as feeling most assured that a quality and professional service on my vehicle had been undertaken.

As a customer, I would deem your service as excellent.

Regards

Sharon

""A real asset"" Nottingham Audi - Service

Nick

As always the service was great - the visit was for a MOT. As part of this I asked that a fault with my gearbox was checked - as a result there has been caused for a long-winded communications with our warranty company (not Audi). We finally with Audi's help got clearance yesterday to have the work done with you. The reason for mentioning this is to highlight the first class service we have received from a member of your team.

Laura who dealt with the MOT registration etc has also picked up the issues with our warranty company - Laura has always kept us up to date, has been clear on what needs to happen next and it has felt to us throughout she is acting in our best interests whilst being the professional face of Audi. All of your team we have dealt with are good but Laura has stood out - a real asset to Audi.

Please pass on our thanks to her.

Helen Barton

""Excellent service"" Nottingham Audi - Service

Good morning Nick,

I can report an excellent service from all your team and no complaints at all from my side.

""Service was brilliant"" Nottingham Audi - Service

Dear Nick,

I wanted to email yourself regarding the service received when I brought my Audi in for investigation in Dec 2011. The service was brilliant, the issue was resolved quickly (1day). The service/ manner from staff was always polite and helpful.

Kind regards

Heidi Gontu