Customer Satisfaction Survey

We are passionate about customer service

We survey every customer to ensure we are meeting our customers’ needs and use this feedback to guide the on-going training and development of our dealership team.

We ask five simple questions:

Did we make you feel welcome?
Did we treat you fairly?
Did we fully understand your requirements?
Did you enjoy dealing with us?
Do you intend on using our services again?

During the last three months the team at Reading Audi have scored a 93% positive response to all of these questions.

We look forward to offering you a warm welcome to our dealership very soon, so you may be interested to read the latest feedback we received when we asked our customers:

Did we make you feel welcome?

We show all positive and negative comments, excluding (very rarely!) comments which are personal or potentially offensive.

Reading Audi 26 January 2012

Very good service, quick and very helpful!

Reading Audi 25 January 2012

Very friendly and smart, modern atmosphere.

Reading Audi 18 January 2012

Very warm and efficient welcome from the service lady standing in the rain to check cars in, and then from Sarah the service receptionist who remembered me from last time always a nice touch.

Reading Audi 18 January 2012

I didn't attend your garage as my car was collected from my workplace. However, on my previous visit to your garage, I couldn't have been made to feel more welcome.

Reading Audi 18 January 2012

Very polite reception staff, addressed me by my name. Very quickly provided coffee.

Reading Audi 18 January 2012

Yes very, in a way i've never experienced before when taking a car for a service!

Reading Audi 11 January 2012

Taken and introduced to customer service advisor and offered coffee straight away, very fast and efficient.

Reading Audi 04 January 2012

I didn't actually come in, my car was collected but the person I dealt with was friendly