Reading Audi Customer Testimonials

We would like to take this opportunity to thank all of our customers who very kindly took the time offering their very valuable feedback

""My next car will be an Audi". " Reading Audi - Service

The best word which describes my experience is outstanding and I would defiantly recommend and return to Reading Audi. I particularly liked the quick co-operation. They phoned me when they said they were going to, to give me an update on what was happening, what needed doing and they were very positive and personable.

After I had the work done I haven’t needed to return the dealership it was done right first time. I think they made the process as positive and pleasant as they possibly could.

After this experience I believe my next car will be an Audi.

Miss J Perrins

""Fantastic customer service". " Reading Audi - Service

Just a quick note to say that I was really pleased with and impressed with the level of service at Reading Audi but specifically Tonys ability to help me out when my roof got a little stuck and I'm writing to express my thanks for what is fantastic customer service! He managed to correctly guide me over the phone how to fix my roof, so I was able to drive to an important meeting before droping it in the dealership where he managed to put my car back together again!

If you have something like an 'Employee of the month' I believe he deserves it.

Makes me want to stay with Reading Audi forever!

Ms I Powell

""Absolutely first class". " Reading Audi - Sales

What is particularly good about buying a car from Reading Audi is the professionalism of all concerned and the clear way that the handover was conducted.

Everything was well prepared both paperwork and the car its self. Everything was also explained clearly leaving no doubt about any issue. Absolutely first class from advising of arrival to registration to making the appointment for handover.

My new Audi was covered when we arrived and unveiled in pristine condition. The salesman also handed over a small gift to my wife, which was a really nice touch

Mr R McLouglin

""Faultless and Outstanding". " Reading Audi - Sales

This is the first Audi that I have owned and I found the experience of purchase and handover outstanding. I would re-purchase and definitely recommend Reading Audi. Everyone was welcoming, helpful and friendly at Reading Audi, my requirements were completely understood and the recommendations were faultless and outstanding. Having the car in the show room with the cover on was a great touch!

Mr A McLoughlin

""Flawless service"" Reading Audi - Service

Dear Mike,

I’ve just been into Reading and had my car serviced; a superb experience from point of the phone booking.

-Polite and friendly on the phone with an instant quote and options given

-Follow up call, message left and text to confirm the drive in service prior to the date

-A Lovely Lady greeted me by name as I got out of my car and had an umbrella, wowed at this point.

-Hayley was also very attentive and professional making me at least four perfect coffees/internet access offered whilst I waited

-Complimentary tyre check and upsells done in excellent manner

-Led back out to my car after the service.

Employees obviously happy = customer satisfaction; Thanks.

""No hesitation in recommending you"." Reading Audi - Service

Just wanted to say thanks for a great service. I recently purchased a car from Audi and it unfortunately had a few issues with it. Living round the corner from you I obviously bought it in, and the service from yourselves has been outstanding.

I have been dealing with Neil and found him very professional, helpful and patient. Also with your technician Paul and most recently Sam. You’ve since replaced my flywheel, fixed a gearbox leak, and replaced the spark plugs. The car now drives like it should have done in the first place from an Audi dealer, and the issues have seemed to have disappeared.

I would have no hesitation in recommending you for servicing or fault remediation, and just wanted to say thanks really for sorting out my car, in exactly the way I’d expect from Audi.

""I would recommend you to my friends and look forward to my next visit"." Reading Audi - Service

Just a quick email to say how impressed I was with your team at Reading Audi this morning.

I came to the showroom for a check up on my car as the Bluetooth has been playing up recently. I was phoned the day before by Victoria to double check I was still ok for my appointment, as I pulled into the parking spaces I was greeted by Victoria who checked me in.
Within minutes I was sat down with a cup of coffee, the wireless access code for the internet and then one of the team told where my car was in the queue to be seen. My car was quickly seen, the problem assessed and a solution delivered. This was all within a 20 minute period.
Now this may all seem like a normal days work for you and your team but this is far from normal with other dealerships I have used before.

Good customer service is all about setting the customer's expectations and then delivering above that....your team did an exemplary job this morning and I never felt I was wondering what was happening next.

I would recommend you to my friends and look forward to my next visit.

Thanks

Mr B Neo

""I'll overall sum it up as positive". " Reading Audi - Service

The meet and greet service is always good when you arrive - they actually have people out here. They do actually phone you and also offer to phone you back with the progress on your vehicle and they actually went to the trouble of getting someone to come out and road test my car with me to find out what the noise was.

I particularly like just the general level of service at reading Audi

Mr S Ramson

"Exceptional customer service at it's best" Reading Audi - Service

Exceptional customer service at it's best, an Audi employee had noticed my rear brake light was not working, I was immediately informed and was asked to come down to Reading Audi to have it replaced. Thank you so much!

I will definitely return due to the customer care just recieved and also I've noticed how competitive Reading Audi service prices are.

Mrs S Kernoghan

"Extremely courteous and efficient" Reading Audi - Service

I liked the fact that they're extremely courteous. I've used Reading Audi for several years. This is my second Audi I've had serviced there and I've had other cars before but I have to say that they're an excellent dealership.

They also very efficient, which I like. I run a company so I appreciate efficiency. They greeted me at the door, they clocked my registration number so therefore they knew I was coming in. I had a loan vehicle which I wasn't charged for, my car was valeted which I also didn't pay for and I couldn't fault them. They acknowledged me by name when I arrived. I have to say Audi is a damn good franchise

Mr S Eggar

"Greeted in the car park " Reading Audi - Service

I was greeted in the car park by a member of staff who looked over my vehicle and took the details. That was followed by a very professional service by the advisor from start to finish.

The Reading Audi Centre and service they offer is fantastic and in the environment we live in these days there can be enough demands without having other stresses.

Mr Scott Hodgetts

"Friendly and "happy" staff - excellent communication" Reading Audi - Service

I was looked after very well by Sarah, who had only recently started working for the service depertment. She was informative and kept in touch with me throughout the day, as promised. I was given good advice by the technician who, despite my original booking being for an interim service, advised that this was not needed and carried out an inspection instead which saved me unnecessary expense and produced the desired result

Miss L Townsend

""Our gratitude and appreciation to all at Reading Audi". " Reading Audi - Service

The Audi in question is used for transportation by Berkshire NHS for some of their patients

I just wanted to say thank you so very much to you and your staff for all the work you undertook on our Patient vehicle to ensure it passed it’s MOT. When Hugh returned it, he said he has never seen it looking so clean and polished, and I have to agree. It looks very smart, and from the reports I had this morning, is running beautifully.

And in the meantime, please on our gratitude and appreciation to all your mechanics and other staff members who put some much valuable time and effort into making us both road-worth and street-smart. And a special thank you to you too, for arranging the service, M.O.T. and valeting. Having our vehicle means that patients without transport can still access our services, and so hopefully make a difficult time in their lives a little bit easier.

Thank you for your help.

Julia

"" Reading Audi - Parts Department

Many thanks for your help with the roof today, you just made it all really easy.

Regards

Olly B

"Phenomenal, the most outstanding customers services I've ever had" Reading Audi - Service

The individual who was taking care of me. Neil, was phenomenal, the most incredibly helpful person I've ever had help me. I've had Mercedes and other makes of car but he was by far the most outstanding individual in terms of customer service and making sure that I was kept in the loop at all times with everything that was progressing with the car. There were a couple of hiccups but he bent over backwards to make sure all was sorted and I was back with my vehicle as soon as possible.

The general level of customer service, they make you feel welcome and they're trusting is how you feel at Reading Audi

Mr G Bell

""Efficient Operation..."" Reading Audi

Mr Murphy

The service provided by your operation is an example to the rest of the industry. Efficient, friendly,informative and completed to a great standard.

Thank you

James

""Perfect"" Reading Audi - Service

Dear Mr Murphy

The service I have received during my recent visit to your Reading Centre was – as always – perfect. The person in charge (Neil) of arranging for my car to be serviced was very efficient and nice.

I am in the process of choosing a new company car. Because of my current vehicle’s quality and the service I received from Reading Audi, my choice will most probably be an Audi A3 again.

With best regards,

Guillaume Frugier

""Exceptional"" Reading Audi - Service

Hi Mike

I wouldn't normally take the time to respond to an email like this but I'm making an exception as the service I received was exceptional. I read your customer service pledge and I would say that you fully deliver on it, the service you provide is superb.

Kind regards

Lisa

""Easy and comfortable"" Reading Audi - Service

Dear Mike

When I arrived at Reading Audi I was met outside with a smile and welcomed to the dealership. All very easy and comfortable.

I have dealt with Sarah twice now and on both occassions have enjoyed a chat and all dealings with her so far. I had a fairly open chat with the other service advisor too about the dealer practises (I work for Snap-on) and really enjoyed chatting with them.

I think you have great people in Reading and as stated above, I have enjoyed dealing with Sarah in particular. Easy and complete service. Thank you!

Mr Murrey

""Exceptional"" Reading Audi - Service

Good afternoon Mike,

Hope you are well

I would like to add that the service I received from the moment I walked into your showroom to collecting my car was exceptional. Neil Gowers was my representative whilst my car was being repaired; he was courteous, competent and very professional in his approach to my situation. Neil is an asset to the team.

I will highly recommend everyone to make sure they visit your showroom.

Best regards

Lee Breeds

""Could not fault the service provided"" Reading Audi - Service

Dear Mike,

Thank you for your e-mail below and please see feedback below.

I arrived at 8:30am and was greeted by Becca and made to feel very welcome, Becca went through the procedure and adopted herself in a very professional manner.

I was then passed over to Sarah in the service department who again conducted herself in a very professional manner, informing me of the work to be carried out and the stereo software upgrade to be done.

The hand over of the courtesy car was slick, and I was kept informed throughout the day with the progress of the service and when the car would be ready for collection.

The handover of the courtesy car and the return of my vehicle went smoothly.

Could not fault the service provided by Reading Audi.

Look forward to seeing you for my next service.

Kind regards,

Adrian Pragnell.

""Could not fault the service provided"" Reading Audi - Service

Dear Mike,

Thank you for your e-mail below and please see feedback below.

I arrived at 8:30am and was greeted by Becca and made to feel very welcome, Becca went through the procedure and adopted herself in a very professional manner.

The hand over of the courtesy car was slick, and I was kept informed throughout the day with the progress of the service and when the car would be ready for collection.

The handover of the courtesy car and the return of my vehicle went smoothly.

Could not fault the service provided by Reading Audi.

Look forward to seeing you for my next service.

Kind regards,

Adrian Pragnell.

""Very Happy"" Reading Audi - Service

Dear Mike

I would like to thank you and your team from Audi Reading wholeheartedly for fixing my wife’s car so brilliantly while I was on business in Australia. She said Ken and his team could not have been more polite or helpful and she was (and still is) incredibly grateful, as am I. The car is now working perfectly and she is very happy as she spends a lot of time in the Q7, quite often pulling a horsebox round the country (availability of fuel permitting!!).

We both love our AUDI’s (I’ve been driving one for over 15 years) and it’s very comforting to know we have a back-up team down the road who we can trust implicitly to look after all the family vehicles.

Yours sincerely,

William

""Thank you for your help"" Reading Audi - Service

Dear Mike

I recently brought my Audi S4 in to your centre for some minor work prior to travelling in Europe.

Since the work was not going to take too long, I decided to wait (rather than borrowing a loan car) and brought my work with me.

I just wanted to say that I found the facilities to be very good (wifi, power and a table to work at .....plus coffee!) and I was able to get through a considerable amount of work (undisturbed) whilst there.

Additionally, all of your staff that I met were very courteous and helpful. I would certainly have no hesitation in doing this again should be need arise.

Thank you for your help.

Kind regards,

Tracey

""Excellent experience..."" Reading Audi - Service

Good morning Mike,

We (my husband Tim and I) felt compelled to write to you to let you know of the recent excellent experience we encountered at Reading Audi whilst we were in the process of looking to replace our current car (a Renault) with a new one (we'd narrowed the choice to Audi or Alfa).

The salesman we dealt with throughout our (fussy and maybe slightly demanding - although hopefully not too much!) viewings and test drives was Simon. Despite changing our mind on a number of occasions, Simon never once displayed impatience or became pushy with us. He was very good at understanding when we needed time to be left on our own to make decisions (and start wars about the colour of the car!) but would always be available if we had any questions - nothing was ever too much bother.

During the test drives, Simon was very personable and displayed a great sense of humour. He dealt very professionally with our many (many) questions, and was instrumental in our decision to purchase the A3 Cabriolet (a step up from our original A1 choice) from your showroom rather than shopping around. We felt very comfortable that Simon was on our side when ensuring we got what we were after. He even saved a potential domestic situation by fetching a car from the garage to park it next to one of a very slightly different shade of grey, so we could make a choice by simply pointing.

People always find it easy to write to complain, but never seem to spend the time to feed back good service. We believe that when something deserves praise, it should be given.

We're looking forward to taking delivery of our new car (hopefully this year!) and would comfortably recommend your dealership – Simon in particular – to anyone.

Very good service and process - absolutely no issues whatsoever. You are really setting standards for the industry.

""Polite and informative..."" Reading Audi - Service

The service I received was excellent - the lady who dealt with me - I think her name was Sarah - was first class. Polite, informative, took control, smiled, pleasant. Give her a pay rise!

Thanks to all the team for an excellent job - no problems at all and my car was lovely and clean.

A satisfied customer and I'll be back

""Complete Satisfaction..."" Reading Audi - Service

Mike,

Just to say I was completely satisfied with the service I received. I was kept informed of all actions being carried out and the collection and delivery service was excellent.

Regards

Ken

""A pleasure buying..."" Reading Audi - Sales

I wanted to send a brief email giving feedback on my recent purchase (Audi TTS Black Edition) from Audi Reading.

I previously had a Nissan 350Z and was looking to move to a new car which retained the sporty feel, as well as improved handling in the bad weather. I looked at a variety of dealerships in the Reading area including Land Rover, Nissan, and Audi. Trying to find a combination of the above two elements proved impossible until Danny talked me through the Audi TTS with the quattro system, something I had not previously been aware of.

Danny spent a great length of time talking me through all of the elements of the car including pro's and cons, as well as comparing it to my existing car. His passion and knowledge of Audi's came across so well and he clearly knows what he is talking about. We also spent a lot of time looking at the resell value from new to second-hand, as well as looking at stock availability ensuring I didn't have to wait too long for the car.

He worked well with me understanding I work long hours in London and needed to communicate pricing/requirements in email/mobile at various times and was always on hand to help.

It was a pleasure buying from Danny and I have no doubt he is one of your most successful sales team.

"world class service..." Reading Audi - Service

Dear Mr Murphy

I just wanted to let you know how delighted I was with the service I received yesterday. I was met at the car park by a young lady ( whose name escapes me ), who walked me around my car to check for damage and then escorted me to Sarah's desk for checking in. Sarah asked if it was OK for the garage to clean my car when it was in. I had ensured that my car was spotless, as I respect the staff having to work on my car, but of course accepted her offer of this unexpected extra service. This process was extremely painless and was completed by a lift to my work place by Lee in his very nice Quattro. During the day I was updated by Sarah and was also advised by her that my car was ready for collection an hour before the anticipated time. On returning to the garage, Jemima on reception (I think) asked very cheerfully 'if I was checking in', I felt like I was embarking on a nice trip somewhere. Finally, Sarah explained the issue around my fault, offered to get the technician to talk to me, which I declined, gave me a copy of the work carried out and rounded it off with a complimentary Audi key ring (I hope she's not in trouble for this), which really made my day. Lastly, Sarah then proceeded to carry one of my parcels in the pouring rain to my car, which was clean and ready to go.

All in all, I felt this was 'world class service' and I hope this was typical of the level of service you would normally expect to deliver. Although my car is a COS car, I am in no doubt that when the time comes to purchase a car privately, Audi will be very firmly at the front of the queue, as a direct result of yesterday, leaving aside the quality of my A3, which is excellent.

Please pass on my appreciation to the staff concerned.

Regards,

Mr B Harvey.

""A real credit..."" Reading Audi - Service

I would just like to say a big thank you to Mathew who helped me locate and buy this new Audi A1

Mathew was a star he was so good at his job and took great pride in getting the right car for my son. He is a real credit to your organisation.

Thanks again Mathew

Oliver and Mick Pemberton

""Very pleased..."" Reading Audi - Service

I'm very pleased with your customer service.

I live in SW London but work in Reading. My previous A6 got serviced at an Audi dealer near home. However I phoned up Reading Audi a couple of times, for this and that, and it was immediately apparent to me that the staff there were always much more helpful and professional. My impression was bourne out when I brought my car along. From now on, I will come to you.

I really like the A6, but I was seriously considering giving up Audi ownership altogether because my previous dealership experiences have been so awful (and I'm definitely not a picky and troublesome customer).

Thanks and regards,
Nigel

"Extraordinary service and attention " Reading Audi - Service

I just wanted to write to you to express our sincere thanks to you and everyone at Reading Audi with regard to the extraordinary service and attention we recieved from you recently.

Having purchased the vehicle from reading Audi 18 months prior, your sympathetic and generous response to collect our vehicle and resolve the problems exceeded our expectations as a customer. I was also grateful to recieve your call out of office hours on a Friday night after returning from a hectic business trip: Your empathy and personal concern gave comfort to a stressful situation, allowing us to have a relaxing weekend knowing that everything was in hand. Thank you for that.

We would also like to pass on our gratitude to Steve who has always managed to make himself avaialble to us in an after sales capacity. Steve was also pro-active and positive when assisting us when we contacted him for his assistance upon discovering the problems with our suspension. he is a true credit to Reading Audi and it is reassuring to find someone who is genuinely interested in assisting you when you are purchasing a used and approved vehicle, a quality that I feel is hard to find these days in the used motor industry having met quite a few when we were looking for our S3.

I admire the business etheic you adopt with your customers and share the excitement you convey in our converstaions reagrding the future Audi's. I look forward to travelling to see you in the very near future when we buy our next Audi.

Thank you once again

Mr and Mrs M. McCarthy

""Fantastic Service"" Reading Audi - Service

Dear Mike,

I thought it a good idea to pass on my thanks for the fantastic service that I received whilst using Reading Audi yesterday. In particular Sarah was especially helpful.

Very rarely these days do you receive service like I did yesterday. Sarah and the rest of the team are a credit to the Sytner group.

Yours sincerely

Kevin.

""Really Satisfied"" Reading Audi - Service

Dear Mr Murphy

I would like to take a moment and say that I am really satisfied with your staff at the Audi Centre, The staff are so polite and friendly and they always seem to remember my name and I always feel welcome there.

The process of getting my car in is so efficient and smooth, I am extremely happy with the way the staff always greet you straight away in the car park as you get out of your car (no matter the weather) and they get you straight in to see the service advisors.

One service advisor who has really impressed me is Sarah Jennings as she seems very efficient, Sarah is very helpful, polite and friendly and always resolves any issues you may have.

I wouldn’t fault anything from the Reading Audi centre as I am very happy when I receive my car back.

Many Thanks

Andrew Husbands

""We will be back!"" Reading Audi - Service

Dear Sir

I wanted to write to you to tell you about the recent experience we have had with Reading Audi.

We own a 2003 Audi A4 Avant which was initially brought to Reading Audi on 25^th January as some parts fitted by a local Independent ‘Audi Specialist’ were faulty and needed replacing under warranty. Without boring you with the whole story it transpired that the Audi Specialist had not done the work which we had been charged for and parts which were not supplied. I was dealt with by Sarah Jennings as our customer service advisor; she was superb in what was a stressful situation for us. My wife came up to Reading Audi with our one year old son, and he was looked after and given a teddy to entertain him whilst Paul (Workshop Manager) showed my wife round the car and took the time so show her what work had not been carried out. He explained everything to her and provided her with photographs, which enabled us to go back to the garage and get the work rectified and a refund.

Due to the great customer service we received, we brought our car for a service on 1^st February; again we were looked after by Sarah and Paul, who showed a genuine interest in the situation and how it had been rectified. Again the level of customer service was superb and we were updated the whole time the car was with you.

Throughout our whole experience with Reading Audi we have felt that the people we have dealt with genuinely cared. I have no doubt we will be back and we were pleasantly surprised at the reasonable costs for work to be carried out, I expected main dealer prices to be a lot higher. Reasonable costs and superb customer service means we will be back!

Please can you pass on our thanks to both Jenny and Paul- they went far beyond what we could have expected it really was appreciated by my family and I.

Many thanks,

Simon Pearce

""Feel Valued"" Reading Audi - Service

Hi Mike,

I would just like to say that I have been extremely satisfied with the service I have received from your team.

I feel valued as a Customer at Reading Audi. I think that the service you provide from the moment I arrive is excellent. I'm immediately seen to on arrival, and its clear that each time you are expecting me. I'm met with a professional service from the team, and I'm kept notified throughout the day whilst I wait for news on my car.

I have also received courtesy cars that are of a similar standard to my own, which is also very good to have.

I will continue to utilise your services whilst I drive an Audi.

Best regards,

Mark Walmsley

""What an excellent service"" Reading Audi - Service

Hi Mike

The only feedback I can possibly give is: what an excellent service you provide! Your whole team is very thorough and very efficient, which is really reassuring when I hand the keys over. I am particularly grateful for the collection and delivery service, which means I can concentrate on my work that day without having to sort out the logistics of getting my car to and from your garage. And the vac and wash is also a huge bonus too – I’ve never seen my car look so good!

All in all, I couldn’t be happier. Please pass on my grateful thanks to your whole team and keep up the good work!

Many thanks and kind regards,

Paula

""First Class"" Reading Audi - Service

Hi Mike.

The service I receive from your agent and reception is always first class from start to finish and I dont think could be improved so as long as my company provide me with an Audi you will have my custom.

Regards

Chris Morley

""Excellent"" Reading Audi - Service

Mike,

Just a very quick note to say that I thought Sarah was excellent, very friendly and attentive and knew what she was talking about. Also the gentleman who serviced the car came out to see me and show me how to connect the iPhone 4 to the car telephone system. Again very helpful and not rushed and good at customer care.

Kind regards

Simon O'Reilly

""Service with a smile"" Reading Audi - Service

Hello Mike

I have always been very pleased with the 'service with a smile' attitude I have been given by Reading Audi since the day I purchased my second-hand A6 from you in June 2007.

It's a brilliant car which deserves the brilliant care your staff give to both the car and myself.

I am an extremely satisfied customer not only regarding my recent visit but also all my visits.

Well done to all your staff and thank you.

Paul

""Thank You"" Reading Audi - Service

Dear Mike

I just wanted to say "Thank You" to you and especially Hayley's commitment to ensuring that my visit to Audi today was second to none. She once again kept me very well informed and I am greatful for the goodwill gestures that you put in place for me when this service was due.

Thank you also for the Audi teddy! We had a son (eventually as he was 12 days late!) and it has taken pride of place in his mouth and his cot this evening.

My apologies for not being able to meet and thank you in person.

Best Wishes

Emma Bowden

""A refreshing change"" Reading Audi - Service

Dear Mike,

Thank you everything was handled very smoothly in a friendly and efficient manner. From the initial greeter who looked round the car, offered me a coffee and remembered my name without prompting when I came back to collect the car later in the day, to the actual service and its content organised by your service advisor Leonie who co-ordinated everything from phone calls to emails to keep me informed.

The whole experience was a refreshing change. Please thank them both for their help.

Yours sincerely,

Tina Baker

""Solutions to each problem"" Reading Audi - Service

Dear Mike,

It is very rare these days to experience service delivered so professionally and punctually.

When my car was serviced it was an experience which didn't get off to a good start due to the poor communication from my Fleet Management company. The result of which my car was with you for three days.

However, Hayley sorted every problem out as the three day progressed which ensured I didn't miss any appointments or deadlines.

I think that the most striking this for me is that Hayley offered solutions to each problem as it arose; she then delivered on her suggestions, real quality!

Regards,

Mark

""Kept me updated throughout"" Reading Audi - Service

Good morning Mr Murphy,

Can you please pass my thanks on to Neil Gowers and your team for the way I was treated while my car was being repaired.

Neil kept me updated throughout.

Regards

Richard Wherlock

""Faultless"" Reading Audi - Service

Hello Mike

Firstly the service and loan car procedure were faultless up to your usual standards. I particularly like being greeted in the car park and offered refreshments etc.

With regards to the unfortunate damage that occurred whilst my car was in the service area, I appreciate that such an accident could happen, but the way it was handled with total honesty and regret was very impressive. The additional offerings of the loan car without fuel costs, payment towards a family day out. (By the way I decided on LEGOLAND) and a bottle of champagne were excellent customer service. So rest assure my wife and I will still use Reading Audi for our future needs as she also has an Audi.

Many thanks

Kind regards

Nigel

""Particularly Positive Experience"" Reading Audi - Service

Hi Mike,

I would like to thank you for a very high standard of customer service with my recent encounter at Reading Audi.

Sarah Jennings was very pleasant to deal with when I met her and she remembered the last time I came (November). Sarah phoned me in the afternoon to give me an update as to when the car would be ready and advised me of the need for an oil top-up. She then phoned once again to confirm the work was complete and the car was ready to pick-up.

The complimentary check-ups and cleaning were appreciated and I am happy to say that I look forward to using Reading Audi again when my car needs servicing / other work.

It was a particularly positive experience in the light of a more negative experience I had on my previous visit and in relation to another negative experience I had with another dealer recently regarding my other car.

Kind regards,
Anthony

""Completely Professional Experience"" Reading Audi - Service

Dear Mike,

I am just replying to your email regarding the recent service of my S6, with apologies for the delay in doing so.

The standard of service I received from your staff and in particular from Hayley was impeccable at every level. Hayley even went to the trouble of staying late when I was delayed returning to Reading and has kindly mailed an item that I left in the courtesy car.

Overall a very pleasant and completely professional experience which does yourself, your staff and the Audi brand great credit.

Kind regards,

Angus Kirkland

""Second to none"" Reading Audi - Service

Good evening Mike,

Many thanks for email regards the level of service received during recent visit. This is the first instance of us using Audi Reading, and left us very upbeat and secure in the knowledge that the car was running well. The level of service provided from initial arrival to collection of the car was second to none. The staff were friendly, informative and attentive, throughout the day I was informed of any issue or concerns. On collection was afforded the opportunity to speak with one of your engineers about the inspection carried out, and received an in depth report on what the inspection had entailed.

I have many similar services and works carried out at a number of your competitors, and can unreservedly say that the level at which you operate far surpasses them.

While it takes a team to deliver to such a high level, could I please single out Sarah as a true advocate for your company.

Many thanks

Colin Sinclair

"Great product knowledge" Reading Audi - Service

I like the customer service…it feels like a family. It is welcoming, informative and the staff demonstrated great product knowledge - you name it, it's answered and you're looked after in the process.

"Above and beyond" Reading Audi - Service

I have thanked him profusely for going ‘above and beyond’ the service levels even I expect from Audi. We currently have two Audi vehicles, with no plans to change brand, and will in future come to your Centre for all our needs and will certainly recommend Nick to others.

"Very special" Reading Audi - Sales

They made me feel very special. They made it quite dramatic having the car in the showroom and covered up. Everything was really good.

"It's the little touches" Reading Audi - Service

The service, reliability and friendliness of the staff is great. They're always there to welcome you as soon as you get there. Sometimes they're even outside in the car park to welcome you with an umbrella so you don't get wet when it's raining - it's the little touches like these that make all the difference. They're very, very good. You get the impression that everyone's honest, fair and helpful.

"Very approachable people and good at their jobs" Reading Audi - Service

I was very impressed when I arrived, someone met me immiediately and walked me in to sit down and told me a service advisor would be with me shortly, I was left with Kate and was very impressed with her manner. Her attention to detail impressed me. When my wife collected the car later Kate helped her with putting her stuff in the car....she's pregnant and we also have another two year old. Really really good service. One of our other cars is a Land Rover, we have other makes as well but haven't really had service like that from a dealer with equivalent brand.

Mr. L. Bangs

"So helpful it's untrue" Reading Audi - Service

Reading Audi is so helpful it's untrue. I'd give every member of staff a glowing report.

"Great service" Reading Audi - Service

Reading Audi always demonstrates a high level of quality service and a personal touch…they go that little bit extra to make sure you're a happy customer. They treat you with respect. It's as simple as that. Great service.

"Personal touch" Reading Audi - Sales

It just honestly was a personal thing. He was a really, really nice person; wasn't too forward, too abrupt, wasn't pushy; it was all on the level playing field you know, and basically what I wanted, I got. It was outstanding!

""Outstanding"" Reading Audi - Service

Hi Mike

I have been a happy Audi owner for a many number of years.

Only recently I changed jobs and inherited a BMW, in the 6 months of ownership had loads of issues, took it to 3 different BMW dealers (it spent a total of 10 days off the road), the whole experience was that from a very arrogant approach to how good they are.

Since then I took my new Audi for its first service to Reading Audi, I had almost forgotten how good Audi are!

From the way Sarah Jennings handled the initial booking to the way she dealt with me was outstanding and deserves a special mention.

I looking forward to many years of Audi driving!

Regards

Robin

""Very pleasurable experience"" Reading Audi - Service

Mike,

I thought I would drop you a quick note to let you know how well I was looked after during my car’s first service last Saturday.

Peter Redding (who sold me the car) came up and said hello when I arrived and Hayley in the service department made me feel very comfortable and kept me informed on progress while I waited for the service to be completed.

It was a very pleasurable experience.

Many thanks

Regards

Jonathan

""Very impressed"" Reading Audi - Service

I was very impressed with the service I received. Firstly I was greeted in the car park which I felt was very impressive. It was a very cold morning so was impressed that I was still greeted "with a smile" and by name on arrival. When it came to collect the car later that day I was recognised and didn't have to introduce myself or give my name which I felt was very good.

I have had Audi's prior to this and been to various other dealerships, yet never received service like I had from Reading Audi. The service advisor on the day, Sarah, went out of her way and above and beyond to make sure that my lease company agreed for the tyres to be replaced whilst the car was with you. I was very grateful for this as it saved me a trip elsewhere at another time.

Although there is another dealer closer to where I work, I will be returning in future rather than them due to the high level of service I received.

""Excellent as usual..."" Readin Audi

Excellent service as ever, especially when handled by Nick Russell

Thanks

Martin

"Enjoyable and exciting" Reading Audi - Sales

We would like to express our satisfaction with the service that Guy provided for us throughout the purchase of our new Audi A3. Guy made the experience very enjoyable and exciting and we loved the special touches he added.

"Really helpful" Reading Audi - Service

Whichever staff member we dealt with, it was constant. Really helpful, couldn't do too much for you. Nothing pushy, but everything you wanted they sort of said 'yeah, no problem. We'll do it.' What they said they would do they did.

""Seamless"" Reading Audi - Service

Mike,

I just wanted to take a couple of minutes of your time. My Audi was in for a standard service on Thursday 19^th January. I just wanted to note that the service I received from your staffs was excellent. Especially service advisor Hayley Foster. The checking in of my vehicle was efficient; the hand over of the courtesy car was also swift. I also received a courtesy call throughout the day keeping me up to date on the vehicle.

Overall Hayley made getting your vehicle serviced a seamless task, I would thoroughly recommend Hayley to anyone with an Audi and it has also confirmed that when my car is up for changing in March, I will be getting an Audi.

Kind regards

Sam Church