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Customer Satisfaction Survey

We are passionate about customer service

We survey every customer to ensure we are meeting our customers’ needs and use this feedback to guide the on-going training and development of our dealership team.

We ask five simple questions:

Did we make you feel welcome?
Did we treat you fairly?
Did we fully understand your requirements?
Did you enjoy dealing with us?
Do you intend on using our services again?

During the last three months the team at Victoria Audi have scored a 93% positive response to all of these questions.

We look forward to offering you a warm welcome to our dealership very soon, so you may be interested to read the latest feedback we received when we asked our customers:

Did we make you feel welcome?

We show all positive and negative comments, excluding (very rarely!) comments which are personal or potentially offensive.

Victoria Audi 17 April 2013

John was friendly, welcoming and took the time to ensure he understood what I needed looking at

Victoria Audi 20 March 2013

Very friendly and helpful over the phone.

Victoria Audi 17 March 2013

Yes but it felt all rather rushed.

Victoria Audi 14 March 2013

John and Steve have made me feel very welcome and been hugely accommodating!

Victoria Audi 06 February 2013

There have been vast improvements at Audi Victoria Service centre . There have been occasions in the past when , on entering the premises, customers can just 'stand there' without anyone looking up from their desks immediately or making any form of greeting . Hopefully that has now been rectified .

Victoria Audi 01 February 2013

In terms of feedback - the service from John was exceptional, I was always aware of where my car was and when it would be returned. The car was cleaned inside and out perfectly, I've never seen my car so clean and I even had someone commenting - 'wow new car' when entering - the inside was cleaned so well. Please thank him for the brilliant job and look forward to using your garage in future!

Victoria Audi 23 January 2013

The team were increadibly slick and effective and the tunaround was very quick so I wasn't sat about waiting to see someone. This enabled me to get on with what I needed to do that day.

Victoria Audi 31 December 2012

Particularly helpful at understanding the need to know when the car would be ready for collection and keeping me updated during the day of its progress.