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Customer Satisfaction Survey

We are passionate about customer service

We survey every customer to ensure we are meeting our customers’ needs and use this feedback to guide the on-going training and development of our dealership team.

We ask five simple questions:

Did we make you feel welcome?
Did we treat you fairly?
Did we fully understand your requirements?
Did you enjoy dealing with us?
Do you intend on using our services again?

During the last three months the team at Wakefield Audi have scored a 98% positive response to all of these questions.

We look forward to offering you a warm welcome to our dealership very soon, so you may be interested to read the latest feedback we received when we asked our customers:

Did we make you feel welcome?

We show all positive and negative comments, excluding (very rarely!) comments which are personal or potentially offensive.

Wakefield Audi 09 May 2013

Booking for a service was completed by phone - very polite and helpful

Wakefield Audi 08 May 2013

Although they were busy, they made time for us.

Wakefield Audi 08 May 2013

My car was collected from my work so I did not actually come to your premises

Wakefield Audi 04 May 2013

As always nothing seems to be too much trouble

Wakefield Audi 02 May 2013

Buying a new car as a single female is usually an unpleasant, somewhat daunting experience, but I am please to say I was made to feel very welcome, treated like an equal and the process of replacing my car went from being a chore to being a pleasant, even enjoyable experience

Wakefield Audi 01 May 2013

Most Welcome

Wakefield Audi 26 April 2013

The receptionist looked after us brilliantly and the showroom had an area for children which occupied them while I did the deal on the car.

Everybody was very polite and offered to help.

Wakefield Audi 24 April 2013

Brilliant meet and greet service, all the staff are extremely helpful

Wakefield Audi 24 April 2013

We loved the drive in system when we brought the car in. Someone was there waiting to take our car straight away, and it makes you feel very special.

Wakefield Audi 24 April 2013

The drive in facilty to drop off my car and pick up a courtesy car indoors was excellent.