Wakefield Audi Customer Testimonials

We would like to take this opportunity to thank all of our customers who very kindly took the time offering their very valuable feedback

"Friendly one to one service" Wakefield Audi - Service

Firstly I would like to thank Chris and Michelle for the fantastic friendly service I recieved when I bought my car in for it's service and Mot last week.

It's not often nowadays you recieve such a friendly one to one service from such a large organisation, I will use Wakefield Audi again and highly recommend them to anyone!!

The service I have recieved is second to none, all the staff are down to earth and friendly, the atmosphere is relaxed but still very professional.

Love the bottle of water in the quality clean courtesy car, the free drinks in the showroom, my clean valeted car when I picked it up, all of these little touches really make the difference.

Well done and thank you for a great service!!!

Matthew Cobbold

""My thanks to all concerned"" Wakefield Audi - Service

Hi to all at Wakefield Audi, I would just like to express my thanks to all concerned in getting my Audi A6 back on the road. Your good will was so appreciated. Once again my thanks.

Kind regards.

Mr S Hoddes

"Perfect" Wakefield Audi - Service

I'm not normally a believer in saying anything is perfect however on this occasion I can't stop myself. Wakefield Audi are outstanding. The staff are personable, they're very, very friendly and they're very polite. They always treat you respectfully and they seem to get it right every time.

"First Class" Wakefield Audi - Sales

The whole experience was excellent. I was able to talk to the salesman without all the usual sales patter. He let me make up my own mind up on the car and spoke to me in a manner that was very reassurring to make the decision to buy an Audi. First class.

""A pleasure to deal with..."" Wakefield Audi - Service

I just wanted to take the time and write to thank you for the service I received over the last 2 days whilst my Audi A4 has been serviced with yourselves.

The courtesy car I received was great and I can honestly say that I felt like nothing was too much trouble, unfortunately you needed to replace a part which was not in stock on the Monday, I received a phone call to state this mid afternoon and was also advised that I could keep the courtesy car for the following day until my vehicle would be ready.

I can honestly say that I now wish my vehicle had been serviced with you more often and if it had it would have probably swayed my decision to select another Audi as my car is shortly due to be returned back to the lease company, unfortunately I have already ordered my Mercedes but I can assure you that I will definitely consider an Audi next time purely down to your customer service team, the service I received & the lady who looked after me (Alison) was a pleasure to deal with and is a credit to you and your team,

Many thanks & Kind Regards

Jane

"A big 'Thank You'" Wakefield Audi - Service

Just had my 56 plate A4 Quattro in to Wakefield Audi, on an Audi 'call back'. I would just like to say a big 'thank you' for the fantastic service I received. If only all dealers were this good. Many thanks again.

R Burkinshaw

""Brilliant"." Wakefield Audi - Service

Over the last two weeks, I had to bring my vehicle in for repair -on each occasion it was something of an 'emergency'. I would just like you to know how brilliant your service staff were. I was left with the impression that they simply could not do enough to help and make what will always be something of a stressful experience as easy as possible! They were ace and I'd like you to pass on to them my thanks.

With best wishes

Mr Stringer.

""Absolute pleasure to do business with"." Wakefield Audi - Service

I have used your service department twice within the last 3 months and have found Rachel to be an absolute pleasure to do business with. She is not only warm and welcoming but just as importantly her knowledge of mechanical matters is excellent. Having stepped out of an A6 Quattro Avant into an 8 year old A4 I have in turn used "specialist" rather than dealer service facilities, to save money. My experience with you and in particular Rachel has shown me this is a false economy - Rachel should be commended for her exceptional service.

Prior to purchasing an Audi I had always assumed that main dealer prices were far more expensive than independents. However, after having both a vehicle service and repairs carried out by Wakefield Audi I have found that the price difference is negligible, but the service is considerably better!

"They've always won" Wakefield Audi - Sales

I've always been well looked after and I've had deals from them, I consider good deals, anyway. I mean, I must admit if I buy a car I do shop around for the best deal, and they've always won, so far anyway.

"They made a big effort" Wakefield Audi - Service

I think they made a big effort. I think they made the effort in being very accommodating in booking the car in when I wanted it, provided me with a loan car, and just being very polite and accommodating when I turned up to drop the car off and pick it up again.

""A big THANK YOU..."" Wakefield Audi - Service

I wanted to say a big THANK YOU to all involved in looking at my car key problem yesterday. Thanks to all whom I spoke to regarding the issue- to Chris and Duncan. It was a pleasant experience from the driver collecting the car, who was polite and courteous, to Alison who telephoned me with updates and to whoever else was involved. It came back cleaned inside and out and with a gift to say sorry about the confusion whilst trying to book the car in.

My faith is well and truly restored!!

A. Liversedge

""Excellent level of customer support"" Wakefield Audi - Service

Hi,

I don't usually write these kind of emails but today it has been extremely well deserved.

I called into Audi Wakefield at 9am this morning and the girl I spoke to on reception was polite and happy to help, she put me through to the service department and the girl I spoke to there was a pleasure to speak to, professional, polite and explained everything to me and reassured me that it could be fixed, I wasn't made to feel uncomfortable as I did not know the extent of the issue.

She gave me the number for Audi assist as the car could not be driven.

Upon calling Audi assist, again, I was reassured and advised that someone would be with me in the next hour to an hour and a half.

10 minutes later, I received a call from Pete at Audi Roadside Assistance to notify me that he would be there in 40 minutes; I also received a call from another lady to confirm the Roadside Assistance mans name and his arrival.

Pete arrived 5 minutes early, got straight onto the issue and again, reassured that the issue would be fixed. He was done within the hour and explained everything - again, a lovely pleasant guy to deal with.

I am amazed at the excellent level of customer support that has been offered by Audi, everyone is pleasant, knowledgeable and professional. Other customer facing establishments could take a leaf out of Audi’s book - it has definitely determined that my next car will be an Audi and I will be singing Audi's praise to anyone that will listen...

Thanks to all and well done!

Sara

"Looked after" Wakefield Audi - Service

They keep everything simple. They make you feel welcome. They make you think to yourself "if I can treat my customers how Wakefield Audi treat me, I'd be more than happy" and that's what makes you have a warm feeling towards them. You really feel that you've been looked after.

"Absolutely brilliant" Wakefield Audi - Service

I thought the service was just excellent. The ladies on reception are brilliant. They do everything they can to make sure everything goes okay for you… they were just absolutely brilliant.

"First choice" Wakefield Audi - Service

I'll certainly go there as first call for most things now.

"Best dealership" Wakefield Audi - Service

They tick all the right boxes - professional, friendly, efficient, helpful, polite. I really like the attitude of the staff…it's outstanding. They're head and shoulders the best dealership I have dealt with.