Customer Satisfaction Survey
We are passionate about customer service
We survey every customer to ensure we are meeting our customers’ needs and use this feedback to guide the on-going training and development of our dealership team.
We ask five simple questions:
- Did we make you feel welcome?
- Did we treat you fairly?
- Did we fully understand your requirements?
- Did you enjoy dealing with us?
- Do you intend on using our services again?
During the last three months the team at West London Audi have scored a 92% positive response to all of these questions.
We look forward to offering you a warm welcome to our dealership very soon, so you may be interested to read the latest feedback we received when we asked our customers:
Did we make you feel welcome?
We show all positive and negative comments, excluding (very rarely!) comments which are personal or potentially offensive.
West London Audi
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West London Audi 02 February 2012
Gareth was brilliant on the phone and when I arrived was very welcoming indeed.
Read more...West London Audi 01 February 2012
Very good reception.
Read more...West London Audi 01 February 2012
everybody I came into contact with was exceptionally pleasant and helpful. Only gripe was the telephone system which kept on cutting off my calls. Loved the courtesy car too!
Read more...West London Audi 01 February 2012
While being made to feel welcome I was also left alone to look and sit in all he cars and to wonder about the show room until I had made up my mind what I wanted. This was fantastic and I did it three times.
Read more...West London Audi 01 February 2012
Nice to be greeted by name in the car park.
Read more...West London Audi 26 January 2012
We were made to fairly comfortable. Both the reception staff and our sales person (Satyan) were offering us drinks, etc and making sure we had all the information we needed.
Read more...West London Audi 25 January 2012
Exceptionally welcome from gate entry to service
Read more...West London Audi 18 January 2012
Really convenient parking spot and able to check in straight away
Read more...West London Audi 11 January 2012
Very efficient welcome
Read more...West London Audi 11 January 2012
Excellent reception - Laura
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