West London Audi Customer Testimonials
We would like to take this opportunity to thank all of our customers who very kindly took the time offering their very valuable feedback
""The best service I have ever received"." West London Audi - Service
The best service I have ever received from any Audi centre and worth the 275 mile drive! Sinead your service advisor was a breath of fresh air.
Mr C Porter
""Extremely helpful and professional"." West London Audi - Sales
I recently bought a new A5 S Line Cabriolet from your West London dealership and would like to commend the way in which my buying experience was handled.
Vicky is a great credit to your firm. From the moment she took my enquiry, to the day I collected my new car she always replied promptly and in a refreshingly professional manner – not my experience from the other 3 Audi dealerships I was trying to buy a car from. I would also mention that Andrew was extremely helpful and professional with his advice concerning the mine field that is car finance.
Vicky took my ‘needle in a hay stack’ enquiry (she’ll know) and found me exactly what I was looking for within a matter of a couple of days at a price I was happy to pay. I really do feel she went above and beyond to meet my expectations and I am pleased to say surpassed them. Working in sales myself and being conscious of how important it is to build client relations and provide exceptional service I am very happy to say I will recommend West London Audi to any potential Audi buyers I come across.
I look forward to seeing Vicky again when I am ready for the R8 spyder I have my eye on.
Mr M Swait
""Professional, amiable and courteous"." West London Audi - Service
Just wanted to drop you a quick line to tell you what an excellent job Stuart Vines has done. Start to finish with our purchase of a Q5. Professional, amiable and courteous.
The quality of the Q5 will lead us towards buying Audi in future however a big additional input will be the customer service - and it has exceeded expectation with Stuart leading the charge! I like the fact that Stuart did a follow up call this morning and has stressed we should use him as point of contact for the next 6 months with any query in regards to the car.
One final note - the delivery pod - where you see your car, you are shown how it works then finally the door is opened and you are let free, nice touch!
Mr M Chesterton
""You have been great"." West London Audi - Service
I just wanted to drop you a quick email to say, thank you putting me back on the road and for all your support. I am very happy with the car and the condition I received it in. You have been great.
I am sure I will speak to you soon and possibly have more features added on!
Kind regards from a satisfied client,
Mr R Chandegra
"George was a great representation of your company" West London Audi - Service
Your team located and fixed a hard to diagnose fault. George was the face of your company to me. He was very approachable and couldn't do enough to help me remedy the problem with my car.
He always kept me informed of the progress and was always helpful in answering any questions when I called. He is a great representation of your company and I felt I should pass this onto you.
Mr B Nagle
"Attention to detail" West London Audi - ServiceThe entire process of the service delivery was highly professional. Starting when the scheduling of arrangements and ending with the actual handover. The communication throughout the entire experience was excellent. Obviously, most appreciated, was the work undertaken on my behalf and the attention to detail at every level, which was spot on.
"Top class work" West London Audi - Service
The service is always first rate and efficient. The staff are extremely courteous and accommodating. But most importantly West London Audi technicians have always delivered top class work and the admin and support personnel have always been highly professional.
"They're a credit to the company" West London Audi - SalesFriendly and attentive service and advice. Extensive and easy to follow explanation of instruments and the functionality of the car - exactly what I required. The sales executive appeared as excited as I was to be receiving my new car. The manager took the time to introduce himself to me - I wouldn't hesitate in recommending the West London Audi team, they're a credit to the company.
"Bent over backwards" West London Audi - Sales
They were very helpful, very knowledgeable. I felt that they bent over backwards for my needs and what I wanted…they were brilliant, absolutely brilliant. They kept me informed of what was happening at each stage. It's just the mannerisms, they're extremely good. They couldn't have done any more, they were brilliant, perfect.
""when I come back to buy my next Audi I’ll be coming to you"." West London Audi - Service
Just wanted to say thank you very much for all your help and excellent service in the process of buying my first Audi! It was a pleasantly straight forward process, and ahead of time which was a nice surprise.
I'm extremely happy with my car, and when I come back to buy my next Audi I’ll be coming to you!
Mr M Furmidge
""Excellent Service..."." West London Audi - SalesDear Mr Campbell & Mr Cragg
Just a short note to comment on the excellent service I was provided by a member of your staff yesterday.
I was initially turned away by a different member of your staff, only for Mr Parkinson to go the extra mile and ensure that my problem was seen to and resolved with a minimum of fuss despite difficult circumstances (to say the least). I will now strongly consider bringing my future business to West London Audi and recommend you to my colleagues in management here who are all Audi owners.
""Thank you for the excellent service"" West London Audi - Service
Hi Audi West London Just a short note to say thank you for the excellent service experience I had last week when my RS6 Avant was taken in for a check. My service manager Stewart was professional, courteous, punctual, and made no attempts at selling me unnecessary components. A far, far better experience than I have had with a 'local' official Porsche Center, who have been dreadful when dealing with my wife's Cayenne. I was considering changing my RS6 for the new M5, but I might now wait for the new RS6. We'll see. With kind regards Sinan Barazi
Just a short note to say thank you for the excellent service experience I had last week when my RS6 Avant was taken in for a check. My service manager Stewart was professional, courteous, punctual, and made no attempts at selling me unnecessary components.
A far, far better experience than I have had with a 'local' official Porsche Center, who have been dreadful when dealing with my wife's Cayenne.
I was considering changing my RS6 for the new M5, but I might now wait for the new RS6. We'll see.
With kind regards
"Excellent services" 30_04_2013
I don't ever remember providing feedback to any garage, but there is always a first. I can honestly say that in all the years we have owned cars I cannot ever recall receiving such excellent services from a dealership as we have at West London Audi
Throughout my dealings with your organisation I have found West London Audi's customer care to be first class and excellent. Not only is it a lovely environment you have created for the customer but every member of staff I have dealt with have been extremely helpful. Last week our car was in for a repair and we were provided with a friendly and very obliging service from Jordan who clearly understands what customer care means! In our view a real asset to your organisation.
Although we like the Audi product, it is our experience and all our dealings with West London Audi which will encourage us to remain a customer when we next change our car or indeed for servicing.
Finally I would also like to mention Mark who we purchased the car from again can't fault him for customer care either!
It is so refreshing to find a dealership who really cares about customers and places a high priority on the customer experience.
We really felt that we should take a few minutes to let you know our experience.
Glen & Roger
""Professional, efficient and courteous"" West London Audi - Service
I was impressed with the service I received from Gary. He was professional, efficient and courteous.
I just wish to add here, I am pleased that Audi are now prepared to compete with the local garage owners, who have, generally speaking, been much more reasonable with their charges for servicing than Audi.
I gather that Audi are also competitive with regard to MOT’s! Great!! These are, in my opinion, the moves that will in these austere times, keep customers like me going back!
"Delightful experience" West London Audi - Sales
I am in the process of buying an RS3 from your dealership and I am finding it a delightful experience. Your salesman Marc is a real asset to your company! He has kept me informed during the whole process with clear concise help and advice. I hope to collect the vehicle in the next week and have the chance to thank Marc for his help.
My previous 2 cars were Porsches and buying those cars from a main dealer and an independent were also a good experience. Your dealership is up there with the best and I will certainly recommend your company and Marc to both friends and my clients!
Needless to say I will look forward to future business with you.
""Could not have been more professional"." West London Audi - Sales
Thank you so much for everything, you made something very daunting very easy. I have already recommended you to one of my friends who are considering an Audi, but at the much higher end than me (they have more money than me!).
I am sure Tim will also be in touch for that test drive weekend, he is so excited about it.
""Could not have been more professional"." West London Audi - Sales
Dear Mr Campbell
I understand you are Head of Business for Audi West London.I am emailing not to express my pleasure with the car, as I am sure you would expect that!
Rather I think you should know how pleased I was with the overall service provided by Chris. He struck a perfect tone in our dealings, and could not have been more professional and efficient with the right level of friendliness and politeness. And he has a fan in my 10 year old son who accompanied me and, all credit to Chris for this rather than to me or my son did not lose patience throughout – so one in the bank for Audi when he makes his own purchases.
Mr G Briggs
""Praise for our new car..."." West London Audi - Sales
I just wanted to drop you a little not so that I could express my thanks and praise for the people who have helped us to choose and purchase our new car.
Marc and Dominic have both looked after us very well with patience, expertise and knowledge. I am aware that I can be a difficult customer and I like to take my time with purchases, and I can honestly say that I never felt under pressure to buy, and my excess of questions were answered with patience and accuracy.
Both Marc and Dominic are a credit to your team!
""A smooth transaction"." West London Audi - Sales
Just wanted to say a thank you to Joel for making the sale of this car a smooth transaction - spending cash was never easier.
I was so pleased that he always telephoned when he said he would which, surprisingly, is very rare these days. When you see him next, congratulate him on a job well done.
Mrs J Ball
"Friendly, helpful & courteous" West London Audi - Service
I have to say that in the time I have been coming to West London the service has always been excellent. It is always a pleasure to come down to either bring my car in for its service or just to have a wonder around the showroom.
Everyone is friendly, helpful & courteous. All things which make paying the bill that much easier.
"Sing the praises" West London Audi - Sales
I just wanted to sing the praises of the two people I dealt with when buying my new A6 Avant recently. I’ve had the car a few months now but thought today that I should let you know how pleasurable the experience was.
I first made contact with Eduard who put me on to Stuart who carried out the sales role and thanks to a job change also did the finance paperwork with me on collection.
Stuart was a pleasure to deal with and gave me both a no nonsense deal but also regular updates on my order and it’s progress. Ed also dropped me a line from time to time as I think he felt some responsibility after putting me in touch with Stuart.
Both of these guys are a real asset to your organisation who made my first Audi purchase an enjoyable one.
Thanks once again.
"Going the extra mile" West London Audi - Service
Thanks to Audi for all their help this year and in particular to Sinead for going the extra mile and for all her very professional and customer focused help.
"Very good care" West London Audi - Service
I've been meaning to write since last October to say what wonderful service I received when I brought our car in with a technical fault. It just reminded me when i booked my car in for its proper service just now and again received very good care.
From the moment I telephoned to book in last october, to the lady who welcomed me at the door, to sinead who was a total star re checking in the car and letting me know what was happening and sorted everything... It's too easy to complain when things go wrong and forget when things are good.
I have to say sinead particularly was excellent!
Thank you - your training must be very good. It makes such a difference to see staff with a smile!
I would just like to say exceptional !
Gary in your service department was exactly what I crave in customer service.
I went in with a coil problem and left so delighted. I am now about to book my car in for m.o.t, the air conditioning, and an ongoing problem with my sound system .
""Polite, Attentive and Efficient Service"" West London Audi - Service
Gary was excellent, and I could not have asked for a more polite, attentive and efficient service. When he said he would be 7 minutes, he was 7 minutes and he was really very professional.
Congratulations to him. I hope he receives the appropriate gratitude because it made the experience worthy of return.
"Very impressed" West London Audi - Sales
My husband has an Audi A5 Sportback on order and I thought it would be nice to buy him the model of the car for Christmas, as he did for me when I purchased my A1. The main Audi website was out of stock and delivery from Germany would be up to three weeks. I rang my local Audi dealer who searched and found a dealership who had one in stock – West London Audi. I rang your parts department yesterday and they were extremely helpful and I purchased the model over the phone and it was to be posted to me. Today I received it! I am very impressed with the service I received – Well Done to your parts department.
""A Big Big Thank You"" West London Audi - Service
Dear all the team at Audi,
Thank you very much for making my nephew and daughter enjoy their trip to Audi. My nephew Jay-Ryan just loves all the cars and the ladies at the front.
He loved his bear called Mr Audi Bear and every time we drive past you he says there’s Mr Audi Bear House.
We enjoy the facilities very much and it's a great place to just relax and let the kids see great things.
We make it a regular outing to see you as Jay-Ryan has a great time every time. His favourite is the R8, the blue a3 cabriolet and the white q5.
I myself drive an A3 which is fabulous.
I would just like to say a big big thank you to the team for making it a fun place for kids also.
If ever you need any small people to test upcoming facilities, I'm sure Jay-Ryan and my daughter Lucybel will happily oblige.
For now please keep in touch with future happenings. See you all soon!
"Thanks so much" West London Audi - Service
""She was a star!"" West London Audi - Service
Please thank your lovely lady Laura for all her help yesterday with my car.
She was a star!
"Wouldn't go anywhere else" West London Audi - Service
I just want to say how excellent the service was and how pleased I was. I am coming back when I need a service. I wouldn't go anywhere else.
"Very happy" West London Audi - Service
The person, Shanade was her name, very good communication. Kept me informed on the progress and had my car ready on time and with a good discount so very happy.
"Fantastic" West London Audi - Service
They're a very courteous bunch. They're very friendly and they know you as a person instead of just a customer. It's always a good experience. I've been buying cars and having them serviced at West London longer than I could remember and the service has always been fantastic.
"Professional and genuine" West London Audi - Service
When you are dealt with in a way that makes you feel that you have experienced high levels of professionalism, genuine concern and an excellent outcome, you can only feel warmth and respect for those responsible.
""Praise for Simon Peniston"" West London Audi - Sales
Hope you are well and are having a lovely day so far
I just wanted to send you an email as I wanted to tell you how pleased I was when I came into your dealership yesterday and saw Simon
I am looking for an A3 cabriolet and I have only recently moved to the area from the South Coast due to my partners new job and I had visited a dealership on the South Coast and the salesman was rude, arrogant and basically treated me like an idiot and so I was a little dubious that when I came into a dealership near to London that I would get much the same treatment
Simon was professional and didn’t treat me like an idiot or a dumb female and I just wanted to tell you as we are all too quick to complain but not so quick to give praise.
I told Simon that my mum had recently passed away and he was sensitive and referred back to what I said about wanting to buy an Audi because my mum loved Princess Diana and as Princess Di drove an Audi I wanted to have one as a link to my mum and he was understanding and wasn’t just interested in getting a sale
I am pleased to say that I will be buying my new car from you as he was brilliant, listened to what I wanted, took his time with me and was just the complete opposite to the experience I had had before and he is an real asset to your dealership
He even offered to tell me the best places to go in London and if I had any questions re the tube or anything else than to ask him and he would point me in the right direction which was above and beyond as he didn’t have to do that.
Just wanted to let you know and to say thank you
Rebecca Hope (Becky)
"Very impressed" West London Audi - Service
You may be aware that i brought my AUDI A3 in to your West London Depot and was loaned the S-line TT,
And may i say i was very impressed. Can you please pass on my thanks to everyone involved in making a dealings with West Audi a pleasurable one, from the booking, the meet and greet at the entrance of Audi to the professional advice care and attention to my needs.
""Exceptional service!"" West London Audi - Sales
Just a very brief email to extend my personal thanks to Mark Sheldrake and Maz Khan throughout the transaction of my Audi A5 over the Christmas holidays
I have never bought a used car without either a test drive or a physical inspection, but to be honest it didn’t matter when it came to purchasing from Mark. He said that the car was a stunning second-hand example and it is!
The entire process was conducted remotely, a couple of visits through to Mercedes Sytner in Sunderland to sign some paperwork and before two weeks had passed the car was on my drive, 300 miles from your showroom
I would like you to pass on my kind regards to Mark and his team for the excellent customer service throughout. He was very courteous and customer focused throughout.
This is the first Audi that I have owned having predominantly driven BMW and Volkswagen Golf. From the initial experience it won’t be the last, but given that this 4 year old car has only covered 5000 miles it may be some time before I am back again
""A very welcoming atmosphere"" West London Audi - Service
I was extremely satisfied with the service I received at West London Audi recently, excellent results with everything explained clearly. A very welcoming atmosphere by all staff too.
"Exceptional service" West London Audi - Service
I would just like to take this opportunity to send you a note about the exceptional service received by 2 members of your Service team this morning, namely Sinead and a Technician by the name of Ahmed.
The level of professionalism and product knowledge shown by both was outstanding and nothing was too much for either of them. Sinead was prepared to go beyond the call of duty and assist me with queries/issues regarding my vehicle. All matters were dealt with efficiently by both members and would appreciate it if you could pass my appreciation on to both of them.
In addition, although I have a more local dealer, I will now be using the services provided by your showroom after having received the level of service I did this morning.
Again thank you both Sinead and Ahmed.