Customer Satisfaction Survey

We are passionate about customer service

We survey every customer to ensure we are meeting our customers’ needs and use this feedback to guide the on-going training and development of our dealership team.

We ask five simple questions:

Did we make you feel welcome?
Did we treat you fairly?
Did we fully understand your requirements?
Did you enjoy dealing with us?
Do you intend on using our services again?

During the last three months the team at Bentley Birmingham have scored a 97% positive response to all of these questions.

We look forward to offering you a warm welcome to our dealership very soon, so you may be interested to read the latest feedback we received when we asked our customers:

Did we make you feel welcome?

We show all positive and negative comments, excluding (very rarely!) comments which are personal or potentially offensive.

Bentley (Birmingham) 16 May 2012

Picked up from airport very helpful

Bentley (Birmingham) 21 March 2012

The customer service was of the higest level from your team of gentlemen:
Andrew
Mike and
Adam.
And so far the motor car is wonderful too. Keep up the good work.

Bentley (Birmingham) 18 January 2012

quality of welcome equal to quality of car

Bentley (Birmingham) 04 January 2012

How I had enjoyed my Christmas and was I keeping well

Bentley (Birmingham) 09 November 2011

The full staff we dealt with were all very good

Bentley (Birmingham) 06 October 2011

Extremely welcome, excellent customer service, from Fiona (Think I have the right name ) to all the sales people I delt with