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Customer Satisfaction Survey

We are passionate about customer service

We survey every customer to ensure we are meeting our customers’ needs and use this feedback to guide the on-going training and development of our dealership team.

We ask five simple questions:

Did we make you feel welcome?
Did we treat you fairly?
Did we fully understand your requirements?
Did you enjoy dealing with us?
Do you intend on using our services again?

During the last three months the team at Bentley Edinburgh have scored a 96% positive response to all of these questions.

We look forward to offering you a warm welcome to our dealership very soon, so you may be interested to read the latest feedback we received when we asked our customers:

Did we make you feel welcome?

We show all positive and negative comments, excluding (very rarely!) comments which are personal or potentially offensive.

Bentley Edinburgh 24 October 2012

I always enjoy the welcome greeting at Bentley Edinburgh.

Bentley Edinburgh 12 July 2012

Russell my sales man was excellent , very friendly and had a very good knowledge of the cars and the market- Really liked him very much.

Bentley Edinburgh 09 December 2011

Great that coffee was offered without asking

Bentley Edinburgh 10 August 2011

Very helpful friendly staff

Bentley Edinburgh 06 June 2011

Your employee Andy Canning could not have been more helpful

Bentley Edinburgh 22 May 2011

Both Gavin and Russell were very friendly, helpful and professional in completeing the transaction

Bentley Edinburgh 17 May 2011

I have not yet made a visit to the showroom, but the welcome from your Service team was very good, concise and professional.

Bentley Edinburgh 15 May 2011

myself and my little boywere picked up at the station, brought to the garage and various things were done by the dealer to make the day special in particular for my son which was much appreciated.

Bentley Edinburgh 13 May 2011

Gavin Paterson was most welcoming as all or negiotions had been conducted by telepnone

Bentley Edinburgh 12 May 2011

very helpfull considering I live a long way away