Customer Satisfaction Survey
We are passionate about customer service
We survey every customer to ensure we are meeting our customers’ needs and use this feedback to guide the on-going training and development of our dealership team.
We ask five simple questions:
- Did we make you feel welcome?
- Did we treat you fairly?
- Did we fully understand your requirements?
- Did you enjoy dealing with us?
- Do you intend on using our services again?
During the last three months the team at Bentley Edinburgh have scored a 96% positive response to all of these questions.
We look forward to offering you a warm welcome to our dealership very soon, so you may be interested to read the latest feedback we received when we asked our customers:
Did we make you feel welcome?
We show all positive and negative comments, excluding (very rarely!) comments which are personal or potentially offensive.
Bentley Edinburgh 24 October 2012
I always enjoy the welcome greeting at Bentley Edinburgh.Read more...
Bentley Edinburgh 12 July 2012
Russell my sales man was excellent , very friendly and had a very good knowledge of the cars and the market- Really liked him very much.Read more...
Bentley Edinburgh 09 December 2011
Great that coffee was offered without askingRead more...
Bentley Edinburgh 10 August 2011
Very helpful friendly staffRead more...
Bentley Edinburgh 06 June 2011
Your employee Andy Canning could not have been more helpfulRead more...
Bentley Edinburgh 22 May 2011
Both Gavin and Russell were very friendly, helpful and professional in completeing the transactionRead more...
Bentley Edinburgh 17 May 2011
I have not yet made a visit to the showroom, but the welcome from your Service team was very good, concise and professional.Read more...
Bentley Edinburgh 15 May 2011
myself and my little boywere picked up at the station, brought to the garage and various things were done by the dealer to make the day special in particular for my son which was much appreciated.Read more...
Bentley Edinburgh 13 May 2011
Gavin Paterson was most welcoming as all or negiotions had been conducted by telepnoneRead more...
Bentley Edinburgh 12 May 2011
very helpfull considering I live a long way awayRead more...
Bentley Edinburgh is to host a driving event in early April 2013 based at The Marcliffe Hotel and Spa, North Deeside Road, Pitfodels, Cults, Aberdeen, AB15 9YA. Driving slots will be between 10.00am and 4.00pm with drives lasting approximately one hour accompanied by one of our professional Bentley Driving Consultants.