Customer Satisfaction Survey
We are passionate about customer service
We survey every customer to ensure we are meeting our customers’ needs and use this feedback to guide the on-going training and development of our dealership team.
We ask five simple questions:
- Did we make you feel welcome?
- Did we treat you fairly?
- Did we fully understand your requirements?
- Did you enjoy dealing with us?
- Do you intend on using our services again?
During the last three months the team at Bentley Leicester have scored a 100% positive response to all of these questions.
We look forward to offering you a warm welcome to our dealership very soon, so you may be interested to read the latest feedback we received when we asked our customers:
Did we make you feel welcome?
We show all positive and negative comments, excluding (very rarely!) comments which are personal or potentially offensive.
Bentley Leicester
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Bentley Leicester 02 May 2012
Very pleasant and welcoming
Read more...Bentley Leicester 07 April 2012
We are always welcomed by the whole team
Read more...Bentley Leicester 28 March 2012
Impressed my wife and I were offered coffee, before we discussed the purpose of our visit.
Read more...Bentley Leicester 14 March 2012
Vehicle was collected and returned everything went very smoothly
Read more...Bentley Leicester 22 February 2012
Always good .......
Read more...Bentley Leicester 14 December 2011
Very welcome - greeted by name by various members of staff.
Read more...Bentley Leicester 07 December 2011
allways pleasent to come to Bentley Leicester.
Read more...Bentley Leicester 07 December 2011
coffee as I arrived
Read more...Bentley Leicester 09 November 2011
Service reception (Carol) first class, friendly and efficient. Also seeing I am partially disabled she and Brian the after sales manager went out of their way to make me comfortable and feel welcome. On two visits all staff have been approachable, and caring. I felt my new experience with a Bentley was something very special.
Read more...Bentley Leicester 10 October 2011
I have been a customer of Bentley Leicester for a number of years and this is my 4th purchase at the dealership.
Read more...