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Customer Satisfaction Survey

We are passionate about customer service

We survey every customer to ensure we are meeting our customers’ needs and use this feedback to guide the on-going training and development of our dealership team.

We ask five simple questions:

Did we make you feel welcome?
Did we treat you fairly?
Did we fully understand your requirements?
Did you enjoy dealing with us?
Do you intend on using our services again?

During the last three months the team at Sytner Birmingham have scored a 95% positive response to all of these questions.

We look forward to offering you a warm welcome to our dealership very soon, so you may be interested to read the latest feedback we received when we asked our customers:

Did we make you feel welcome?

We show all positive and negative comments, excluding (very rarely!) comments which are personal or potentially offensive.

Sytner BMW (Birmingham) 09 May 2013

I know the team well now and like the fact that i deal with the same person each time.

Sytner BMW (Birmingham) 03 May 2013

yes i was made very welcome by all staff i dealt with and the security officer too.

Sytner BMW (Birmingham) 01 May 2013

offered a drink on all visits to the showroom

Sytner BMW (Birmingham) 01 May 2013

service was very good

Sytner BMW (Birmingham) 01 May 2013

Fantastic service from walking into the dealership on the Sunday to driving away new car on the Weenesday.

Sytner BMW (Birmingham) 01 May 2013

The receptionist was polite and courteous and offered a full range of hot drinks and water.

Sytner BMW (Birmingham) 24 April 2013

Excellent customer service as per usual...

Sytner BMW (Birmingham) 18 April 2013

Greeted in the Car Park as well as in reception - lovely touch

Sytner BMW (Birmingham) 17 April 2013

Joanne was very friendly and very accommodating

Sytner BMW (Birmingham) 17 April 2013

Despite arriving before Service was actually open the security guard was excellent and took my details and keys ready for the team when they arrived. By 8.3am I had had a call from the team. Excellent!