Customer Satisfaction Survey
We are passionate about customer service
We survey every customer to ensure we are meeting our customers’ needs and use this feedback to guide the on-going training and development of our dealership team.
We ask five simple questions:
- Did we make you feel welcome?
- Did we treat you fairly?
- Did we fully understand your requirements?
- Did you enjoy dealing with us?
- Do you intend on using our services again?
During the last three months the team at Sytner Birmingham have scored a 95% positive response to all of these questions.
We look forward to offering you a warm welcome to our dealership very soon, so you may be interested to read the latest feedback we received when we asked our customers:
Did we make you feel welcome?
We show all positive and negative comments, excluding (very rarely!) comments which are personal or potentially offensive.
Sytner Birmingham
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Sytner BMW (Birmingham) 16 May 2012
Great reception, very prompt
Read more...Sytner BMW (Birmingham) 10 May 2012
One of your Sales team volunteered to drive me into work when my pre arranged lift didn't tun up!
Read more...Sytner BMW (Birmingham) 09 May 2012
I actually don't think car showrooms are naturally "welcoming" places so it is very much down to the sales staff to compensate for that. I was picked up at the station and taken to the showroom and treated very well.
Read more...Sytner BMW (Birmingham) 09 May 2012
Always friendly and professional even early in the morning
Read more...Sytner BMW (Birmingham) 02 May 2012
Had telephoned ahead and were dealt with appropriately
Read more...Sytner BMW (Birmingham) 02 May 2012
The salesman 'Jason took so much trouble for me, from first telephone contact through to vehicle collection.
Read more...Sytner BMW (Birmingham) 27 April 2012
Very friendly and professional team
Read more...Sytner BMW (Birmingham) 26 April 2012
Greeted by name and made to feel extremely comfortable.
Read more...Sytner BMW (Birmingham) 18 April 2012
Raj in services is fantastic. always delivers, and is always open and honest about issues with vehicle, and costs.
Read more...Sytner BMW (Birmingham) 18 April 2012
Always receive excellent service from your staff
Read more...