Customer Satisfaction Survey

We are passionate about customer service

We survey every customer to ensure we are meeting our customers’ needs and use this feedback to guide the on-going training and development of our dealership team.

We ask five simple questions:

Did we make you feel welcome?
Did we treat you fairly?
Did we fully understand your requirements?
Did you enjoy dealing with us?
Do you intend on using our services again?

During the last three months the team at Sytner Canary Wharf have scored a 97% positive response to all of these questions.

We look forward to offering you a warm welcome to our dealership very soon, so you may be interested to read the latest feedback we received when we asked our customers:

Did we make you feel welcome?

We show all positive and negative comments, excluding (very rarely!) comments which are personal or potentially offensive.

Sytner BMW (Canary Wharf) 10 May 2012

Ash was very friendly and wasn't pushy and seemed to be enjoying the buying process as much as us!!

Sytner BMW (Canary Wharf) 11 January 2012

I had outstanding service at the Canary Wharf location.

Sytner BMW (Canary Wharf) 09 November 2011

I found the staff to be very helpful, welcoming and courteous. The environment is comfortable and the receptionist did her upmost to make me feel at home.

Sytner BMW (Canary Wharf) 19 October 2011

The team organised a welcoming and informative evening in early September to launch the new BMW 1 series. Information both pre and post on the new model was excellent.

Sytner BMW (Canary Wharf) 29 September 2011

Extremely helpful and kind staff.

Sytner BMW (Canary Wharf) 12 May 2011

Very friendly and most helpful in my quest to purchase my very first BMW

Sytner BMW (Canary Wharf) 27 April 2011

Dan dealt with my business and was very friendly and helpful.

Sytner BMW (Canary Wharf) 27 April 2011

Anthony Crawley was very helpful.