Customer Satisfaction Survey
We are passionate about customer service
We survey every customer to ensure we are meeting our customers’ needs and use this feedback to guide the on-going training and development of our dealership team.
We ask five simple questions:
- Did we make you feel welcome?
- Did we treat you fairly?
- Did we fully understand your requirements?
- Did you enjoy dealing with us?
- Do you intend on using our services again?
During the last three months the team at Sytner Cardiff have scored a 97% positive response to all of these questions.
We look forward to offering you a warm welcome to our dealership very soon, so you may be interested to read the latest feedback we received when we asked our customers:
Did we make you feel welcome?
We show all positive and negative comments, excluding (very rarely!) comments which are personal or potentially offensive.
Sytner Cardiff
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Sytner BMW (Cardiff) 11 May 2012
Being greeted by name upon arrival really is fantastic customer service.
Read more...Sytner BMW (Cardiff) 10 May 2012
Even though I had booked the service via your call centre over a month before (as I was going to Cape Town for Easter). I was not on the programme for the day. The woman on Service Reception was not phased, and booked me in on priority.
Read more...Sytner BMW (Cardiff) 09 May 2012
The environment and facilities are welcoming and pleasant.
Read more...Sytner BMW (Cardiff) 09 May 2012
Ann, at Service Reception was particularly efficient and helpful throughout the day.
Read more...Sytner BMW (Cardiff) 09 May 2012
Could do with more privacy at the service desks and waiting to be seen - very difficult to have private conversations with service staff. also difficult to wait without other people 'pushing in' as there is no obvious area to wait.
Read more...Sytner BMW (Cardiff) 03 May 2012
Karl greeted us in a very friendly professional maner
Read more...Sytner BMW (Cardiff) 02 May 2012
As I have said in the main BMW survey, I wish to place on record that John was simply outstanding in the way he dealt with my wife and me.
Read more...Sytner BMW (Cardiff) 02 May 2012
Anne particularly good
Read more...Sytner BMW (Cardiff) 02 May 2012
Eventually as everyone was preoccupied and had 5 minute wait before anyone spoke to me.
Read more...Sytner BMW (Cardiff) 02 May 2012
Nice touch to be greeted by a company official prior to reaching reception and I genuinely felt that my custom was clearly valued
Read more...