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Customer Satisfaction Survey

We are passionate about customer service

We survey every customer to ensure we are meeting our customers’ needs and use this feedback to guide the on-going training and development of our dealership team.

We ask five simple questions:

Did we make you feel welcome?
Did we treat you fairly?
Did we fully understand your requirements?
Did you enjoy dealing with us?
Do you intend on using our services again?

During the last three months the team at Sytner Chigwell have scored a 99% positive response to all of these questions.

We look forward to offering you a warm welcome to our dealership very soon, so you may be interested to read the latest feedback we received when we asked our customers:

Did we make you feel welcome?

We show all positive and negative comments, excluding (very rarely!) comments which are personal or potentially offensive.

Sytner BMW (Chigwell) 08 May 2013

Andrew Unwin is a great individual and he made sure we always felt very welcome at the dealership

Sytner BMW (Chigwell) 01 May 2013

The staff generally, from reception to Sales Executive, is very courteous, professional and friendly. The staff has achieved the perfect balance.

Sytner BMW (Chigwell) 24 April 2013

the general outlook is very professional, from the front desk all the way through the service desk and the team outside who meet and greet as you approach the car park.

Sytner BMW (Chigwell) 24 April 2013

Excellent customer service from Roberto.

Sytner BMW (Chigwell) 17 April 2013

The first day i went there,was introduced to Mr Phil,was very impress wioth his advice.

Sytner BMW (Chigwell) 10 April 2013

Simon is a first class Manager and he and his staff in the Sales team always make me feel welcome.

Sytner BMW (Chigwell) 04 April 2013

The dealer made me feel welcome when I arrived with a coffee.