Customer Satisfaction Survey
We are passionate about customer service
We survey every customer to ensure we are meeting our customers’ needs and use this feedback to guide the on-going training and development of our dealership team.
We ask five simple questions:
- Did we make you feel welcome?
- Did we treat you fairly?
- Did we fully understand your requirements?
- Did you enjoy dealing with us?
- Do you intend on using our services again?
During the last three months the team at Sytner Chigwell have scored a 94% positive response to all of these questions.
We look forward to offering you a warm welcome to our dealership very soon, so you may be interested to read the latest feedback we received when we asked our customers:
Did we make you feel welcome?
We show all positive and negative comments, excluding (very rarely!) comments which are personal or potentially offensive.
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Sytner BMW (Chigwell) 16 May 2012
all staff very friendly and helpful
Read more...Sytner BMW (Chigwell) 16 May 2012
excellent service both prior to service and follow up call
Read more...Sytner BMW (Chigwell) 16 May 2012
Steve the chap on the service desk reception was fantastic. Very helpful and efficient. Couldn't have asked for a better service.
Read more...Sytner BMW (Chigwell) 16 May 2012
As you will see from most of my feedback I'm not a pleased customer of the service provided at Sytner when buying my car. I am also not a person to normally complain. Im 21 years of age and it was my second car that I was buying so it was a extremely exciting day/period of time and I felt extremely let down by the overall service. I wasn't made welcome since everything including paper work was done sat in there waiting are (coffee area) not even at a desk. For BMW i felt this was extremely unprofessional.
Read more...Sytner BMW (Chigwell) 09 May 2012
David the salesman was outstanding
Read more...Sytner BMW (Chigwell) 02 May 2012
Always a very friendly and efficent service.
Read more...Sytner BMW (Chigwell) 07 April 2012
Roberto made the experience pleasent throughout
Read more...Sytner BMW (Chigwell) 04 April 2012
I was received very well
Read more...Sytner BMW (Chigwell) 02 April 2012
steve was very helpful and obliging
Read more...Sytner BMW (Chigwell) 28 March 2012
It was nice to be met outside the service centre and to be greeted by name.
Read more...