BMW Customer Testimonials

"I was offered outstanding service" Sytner Coventry

Brian Foy offered me outstanding service, and his knowledge and manner were exemplary. I would personally recommend family and friends to deal with him directly. Please congratulate him on my behalf, thank you.

"Nothing seemed too much trouble" Sytner Chigwell

I would like you to know since the onset of buying my car from you that at every time I needed to call in on you for what ever reason I was treated with courtesy and prompt attention.

Nothing seemed too much trouble and the staff I encountered were always polite and helpful. The whole experience in dealing with Sytner Chigwell has been a pleasure. In this day when everyone is quick to complain I thought as being in business myself it would be nice for someone to complement you.

"I can say without exaggeration that this was the most pleasurable/stress free car buying experience I have ever had" Sytner Cardiff BMW

Dear Sytner BMW,

I would like to highlight the outstanding service which I received when purchasing my BMW 5 series from your dealership.

My initial telephone enquiry was answered promptly and your sales executive John Rosser helped me through the negotiation process to secure a fantastic deal. John managed to answer all of my queries quickly and efficiently and kept in touch at every stage of the buying process. Having purchased numerous cars in the past and also having worked in the motor trade myself a number of years ago I really come to value good service which is becoming increasingly hard to find.

John managed to exceed my expectations at all times even helping with directions down from Glasgow on the morning of collection and he had a bacon roll waiting for me after the five hour drive. The car was immaculate and even though it was my second 5 series John still took the time to talk me through the subtle differences in the car and made all the necessary paperwork streamlined and trouble free.

I can say without exaggeration that this was the most pleasurable/stress free car buying experience I have ever had.

Please pass in my regards to John and the dealership manager.

With kind regards,

Stephen Brown

Senior Technical Manager

"As always I found Martin and the dealership most professional and helpful." Sytner Newport BMW

As always I found Martin and the dealership most professional and helpful.

On this occassion, Martin was more than patient with me as I dithered about which car, what engine, what model and what colour I wanted and that was before I thought about the extras!

"If you run any scheme to encourage the performance of your staff from a customer service viewpoint, I would wish to nominate Mr Gareth Jarman for an award. " Sytner Newport BMW

Dear Mr Ali

Please find attached a copy of a letter sent to the Head Office at BMW GB Ltd, which is self explanatory.

If you run any scheme to encourage the performance of your staff from a customer service viewpoint, I would wish to nominate Mr Gareth Jarman for an award.

My wife and I are very grateful for the service we have received and are delighted with our BMW.

Yours sincerely,

Clive Fickling.

"brilliant team-standard of service" Sytner Coventry

Please could you pass on that Jo and the team were brilliant. I am extremely pleased with the car and the standard of service I received, it is much appreciated.

"Craig...whose endeavour and honesty were a great credit to your company" Sytner Cardiff BMW

Dear Mr Hall,

Thank you for your recent letter.  I was going to write to you following the arrival of the car 10 days ago to let you know how pleased I was with the extremely professional service that Sytner offered to me.  Since first making contact with you, Craig could not have done enough to engineer a successful sale and whose endeavour and honesty were a great credit to your company.

 Once again, many thanks for providing me with such a professional and efficient service.

Your sincerely,

MRG Cooper

"the service from one of your advisers, Keith Gilbert, has been consistently outstanding." Sytner Cardiff BMW

Dear Sir,

I have been buying BMW's and having them serviced from your company, and its various predecessors since 1990.  In general I have been reasonably satisfied except that the service from one of your advisers, Keith Gilbert, has been consistently outstanding.  He is knowledgeable about the cars, extremely helpful in tracking problems and fixing them, very friendly, remembers your name and personal details and so on.  You should hold him up as a model for all your staff, although that might embarrass him.  It's nice to hand out compliments in your industry!

And my son, Mark Evans shares my opinion!

Yours faithfully,

JL Evans.

"We would certainly recommend to family and friends your excellent company" Sytner Cardiff BMW

We have recently purchased a vehicle from your company and we felt that we would like to express how we were dealt with by your excellent staff, especially your Used Car Controller, Mr Philip Turner.

He was a very courteous young man, efficient and knowledgeable in his job.  We had only just met him and he made us feel entirely at ease.  We have had a few minor issues with the vehicle but these were dealt with in a very helpful and professional manner by him.

He made the purchase of this vehicle a very pleasant experience and we would certainly recommend to family and friends your excellent company.  We look forward to doing business with you again.

""superb people skills and endless patience"" Sytner Cardiff BMW

I have recently bought a used car from your showroom.  I had the pleasure of dealing with Philip Turner.  I would like to thank him formally for his superb people skills and endless patience.  He dealt with my sale and made me feel very at ease, he made me feel like one of the family.  Please could you again pass on my thanks?

"An excellent ambassador for Sytner" Sytner Cardiff BMW

Dear Mr Hall,

Thank you for your letter of 27^th April w.r.t. my recent purchase of an X5 4.6IS from Sytner Cardiff.

I would like to take the opportunity to commend Craig Pugh for the excellent level of service, yet again, during the purchase transaction.

This X5 is the third vehicle I have bought through Craig and I have always found him to be a first class salesman.

“An excellent ambassador for Sytner”.

Thanking you,

Yours faithfully,

John A Carr.

"It makes a refreshing change to be dealt with in a non patronising way in such a traditionally male environment - it is a shame that some other establishments don't learn from your lead! " Sytner Cardiff BMW

I wish to express my thanks for the excellent customer service I received at your Cardiff branch today. I stepped out of my car and was greeted and escorted to the service desk, where I was dealt with by two gentlemen who were nothing less than charming. It makes a refreshing change to be dealt with in a non patronising way in such a traditionally male environment - it is a shame that some other establishments don't learn from your lead!

I would like you to pass on my thanks to all the staff concerned and I look forward to doing further business with you in the future.

Mrs Donna Ryan J.P