Customer Satisfaction Survey

We are passionate about customer service

We survey every customer to ensure we are meeting our customers’ needs and use this feedback to guide the on-going training and development of our dealership team.

We ask five simple questions:

Did we make you feel welcome?
Did we treat you fairly?
Did we fully understand your requirements?
Did you enjoy dealing with us?
Do you intend on using our services again?

During the last three months the team at Sytner Harold Wood have scored a 92% positive response to all of these questions.

We look forward to offering you a warm welcome to our dealership very soon, so you may be interested to read the latest feedback we received when we asked our customers:

Did we make you feel welcome?

We show all positive and negative comments, excluding (very rarely!) comments which are personal or potentially offensive.

Sytner BMW (Harold Wood) 18 May 2012

made very welcome by all the staff

Sytner BMW (Harold Wood) 16 May 2012

You understood that I wanted an Inspection 1 service and that I needed my car picked up. Your receptionist was very friendly when I was booking the service.

Sytner BMW (Harold Wood) 11 May 2012

alex has the ability to make you feel not only welcome but special

Sytner BMW (Harold Wood) 03 May 2012

Yes always friendly and couteous.

Sytner BMW (Harold Wood) 03 May 2012

I was told my car was ready to collect by phone.When I got htere I was made to wait around for a hour and a half.Also the staff showned a attiude of could not care less!

Sytner BMW (Harold Wood) 22 April 2012

Jo did an exceptional job

Sytner BMW (Harold Wood) 18 April 2012

very pleased with the reception

Sytner BMW (Harold Wood) 13 April 2012

Offered Tea or coffee as soon as we were seated and no wait

Sytner BMW (Harold Wood) 12 April 2012

We didn't get hassled as soon as we walked in the door, which was good.