Customer Satisfaction Survey

We are passionate about customer service

We survey every customer to ensure we are meeting our customers’ needs and use this feedback to guide the on-going training and development of our dealership team.

We ask five simple questions:

Did we make you feel welcome?
Did we treat you fairly?
Did we fully understand your requirements?
Did you enjoy dealing with us?
Do you intend on using our services again?

During the last three months the team at Sytner High Wycombe have scored a 94% positive response to all of these questions.

We look forward to offering you a warm welcome to our dealership very soon, so you may be interested to read the latest feedback we received when we asked our customers:

Did we make you feel welcome?

We show all positive and negative comments, excluding (very rarely!) comments which are personal or potentially offensive.

Sytner BMW (High Wycombe) 16 May 2012

I used the BMW service where your car is collected. The only problem was, on the telephone I had been advised that the car would be collected anytime between 8.30 and 9.30. In actual fact, the man arrived after 10.30am which made me very late for work. If I had been given a more accurate window for collection I would have planned my day accordingly and not have been inconvenienced.

Sytner BMW (High Wycombe) 16 May 2012

staff very helpful in dealing with problem-thank you

Sytner BMW (High Wycombe) 14 May 2012

The car belongs to my daughter who was unwell at the time, so we took the car in for servicce on her behalf. We were made very welcome, particularly by Petra who went out of her way to do so. Petra dealt with us in an extremely professional but friendly way; her customer care was faultless.

Sytner BMW (High Wycombe) 11 May 2012

I was dealt with in a very friendly and efficient manner

Sytner BMW (High Wycombe) 10 May 2012

very attentive

Sytner BMW (High Wycombe) 09 May 2012

Very professional cutomer service. All interactions in person or by phone were pleasant.

Sytner BMW (High Wycombe) 09 May 2012

Petra, who looked after me was very polite and efficient.