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Customer Satisfaction Survey

We are passionate about customer service

We survey every customer to ensure we are meeting our customers’ needs and use this feedback to guide the on-going training and development of our dealership team.

We ask five simple questions:

Did we make you feel welcome?
Did we treat you fairly?
Did we fully understand your requirements?
Did you enjoy dealing with us?
Do you intend on using our services again?

During the last three months the team at Sytner Maidenhead have scored a 96% positive response to all of these questions.

We look forward to offering you a warm welcome to our dealership very soon, so you may be interested to read the latest feedback we received when we asked our customers:

Did we make you feel welcome?

We show all positive and negative comments, excluding (very rarely!) comments which are personal or potentially offensive.

Sytner BMW (Maidenhead) 15 May 2013

The customer service is much better since the new ownership of the branch

Sytner BMW (Maidenhead) 15 May 2013

I had an oil service while you wait which was carried out promptly and the car valeted.

Sytner BMW (Maidenhead) 04 May 2013

Maidenhead staff consistently friendly at all times

Sytner BMW (Maidenhead) 01 May 2013

Sam was great, she helped us sort out which car was best for us and arranged test drives. She was very knowledgeable.

Sytner BMW (Maidenhead) 01 May 2013

I was greeted by my name as I walked through the door at 8am and offered a coffee while I waited to be seen.
A fantastic experience and a breath of freash air after my experience with the previous people

Sytner BMW (Maidenhead) 24 April 2013

Queries expertly handled and suggestions made

Sytner BMW (Maidenhead) 17 April 2013

You met me at my car with an umbrella. Nice touch

Sytner BMW (Maidenhead) 10 April 2013

Bob demonstrated enormous patience over a long period of time. I detest buying a new car however he mad the experience less stressful and added an element of fun to the experience