Customer Satisfaction Survey
We are passionate about customer service
We survey every customer to ensure we are meeting our customers’ needs and use this feedback to guide the on-going training and development of our dealership team.
We ask five simple questions:
- Did we make you feel welcome?
- Did we treat you fairly?
- Did we fully understand your requirements?
- Did you enjoy dealing with us?
- Do you intend on using our services again?
During the last three months the team at Sytner Newport have scored a 98% positive response to all of these questions.
We look forward to offering you a warm welcome to our dealership very soon, so you may be interested to read the latest feedback we received when we asked our customers:
Did we make you feel welcome?
We show all positive and negative comments, excluding (very rarely!) comments which are personal or potentially offensive.
Sytner Newport
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Sytner BMW (Newport) 16 May 2012
Very Pleasant Salesman, Knolegeable Unhurried,Well Dressed.
Read more..."JOY", Start's In the Salesroom.
Sytner BMW (Newport) 10 May 2012
Paul and raj in finance are absolute gems
Read more...Sytner BMW (Newport) 03 May 2012
Have to say that Alan and Raj were extremely helpful, polite and curteous. Never felt as if I were being pushed into a deal. If I had I would have walked as I do in general shopping.
Read more...Sytner BMW (Newport) 02 May 2012
All the staff are very welcoming and made me feel appreciated and comfortable.
Read more...Sytner BMW (Newport) 19 April 2012
We were served Coffee and Soft drinks, we were also asked if we needed help with anything as soon as we arrived
Read more...Sytner BMW (Newport) 18 April 2012
Very welcome offered a coffee in a relaxed atmosphere.
Read more...Sytner BMW (Newport) 06 April 2012
Owen on the service desk is exceptional.
Read more...Sytner BMW (Newport) 03 April 2012
Paul was great to deal with and advised us throughout with information on the most appropriate model for our family.
Read more...Sytner BMW (Newport) 31 March 2012
Laura is always very pleasant on reception.
Read more...Sytner BMW (Newport) 29 March 2012
There was a good reception area with a choice of drinks and wide selection of reading material.
Read more...