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Customer Satisfaction Survey

We are passionate about customer service

We survey every customer to ensure we are meeting our customers’ needs and use this feedback to guide the on-going training and development of our dealership team.

We ask five simple questions:

  1. Did we make you feel welcome?
  2. Did we treat you fairly?
  3. Did we fully understand your requirements?
  4. Did you enjoy dealing with us?
  5. Do you intend on using our services again?

During the last three months the team at Sytner Nottingham have scored a 96% positive response to all of these questions.

We look forward to offering you a warm welcome to our dealership very soon, so you may be interested to read the latest feedback we received when we asked our customers:

Did we make you feel welcome?

We show all positive and negative comments, excluding (very rarely!) comments which are personal or potentially offensive.

Sytner BMW (Nottingham) 16 May 2012

I had the car collected and returned so wasn't welcomed, but the staff who collected the car were very polite and friendly

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Sytner BMW (Nottingham) 16 May 2012

The guy that booked me in and out was first class. All round great service thank you.

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Sytner BMW (Nottingham) 16 May 2012

The sales ex that dealt with us, Kelly was superb from start to finish.

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Sytner BMW (Nottingham) 14 May 2012

I was made to feel welcome eventually after waiting a long time to be seen

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Sytner BMW (Nottingham) 09 May 2012

Jason, the sales executive, was very friendly and professional.
As was Kurt

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Sytner BMW (Nottingham) 09 May 2012

Yes. Good service, got help when I wanted it but didn't feel hastled or rushed.

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Sytner BMW (Nottingham) 07 May 2012

The reception staff are always polite and immaculately dressed and very helpfull wich starts you on the right track.

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Sytner BMW (Nottingham) 03 May 2012

Ducan made us feel very welcome the service he provided was excellent.

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Sytner BMW (Nottingham) 25 April 2012

Good business facilities to sit and work

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Sytner BMW (Nottingham) 25 April 2012

Always a smile on the team gave my little boy some cards very kind

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To add a vehicle:

Simply click the 'add to favourites' link on any vehicle.

To remove a vehicle:

Simply view all of your favourites, by clicking the 'view all favourites' link above, then click the 'remove' link on any vehicle in the list.

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