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Customer Satisfaction Survey

We are passionate about customer service

We survey every customer to ensure we are meeting our customers’ needs and use this feedback to guide the on-going training and development of our dealership team.

We ask five simple questions:

Did we make you feel welcome?
Did we treat you fairly?
Did we fully understand your requirements?
Did you enjoy dealing with us?
Do you intend on using our services again?

During the last three months the team at Sytner Oldbury have scored a 98% positive response to all of these questions.

We look forward to offering you a warm welcome to our dealership very soon, so you may be interested to read the latest feedback we received when we asked our customers:

Did we make you feel welcome?

We show all positive and negative comments, excluding (very rarely!) comments which are personal or potentially offensive.

Sytner BMW (Oldbury) 15 May 2013

Everyone was extremely friendly and welcoming, Excellet service all round.

Sytner BMW (Oldbury) 15 May 2013

I was made very welcome and taken directly to the member of staff I had arranged to see.

Sytner BMW (Oldbury) 09 May 2013

Your meet and greet procedures are excellent

Sytner BMW (Oldbury) 08 May 2013

Welcomed by name as I drove up. Really nice touch.

Sytner BMW (Oldbury) 01 May 2013

very friendly and helpful

Sytner BMW (Oldbury) 01 May 2013

Nick made me feel very welcome and was very professional in every way

Sytner BMW (Oldbury) 24 April 2013

Simon greeted us very well and gave us all the information we asked for.

Sytner BMW (Oldbury) 24 April 2013

Extremely friendly and very welcoming.

Sytner BMW (Oldbury) 24 April 2013

can't speak too highly of Synter Oldbury. Reception girls by the door as you enter are polite, friendly and helpful.

Sytner BMW (Oldbury) 15 April 2013

My first visit to Sytner, I felt very much at ease, as the lady sales executive, understands my need and helped me find the right car for me. I preferred ex-demo car, she contacted me through email and found one, which is just right for me.I do not need to shop around.