Customer Satisfaction Survey
We are passionate about customer service
We survey every customer to ensure we are meeting our customers’ needs and use this feedback to guide the on-going training and development of our dealership team.
We ask five simple questions:
- Did we make you feel welcome?
- Did we treat you fairly?
- Did we fully understand your requirements?
- Did you enjoy dealing with us?
- Do you intend on using our services again?
During the last three months the team at Sytner Oldbury have scored a 96% positive response to all of these questions.
We look forward to offering you a warm welcome to our dealership very soon, so you may be interested to read the latest feedback we received when we asked our customers:
Did we make you feel welcome?
We show all positive and negative comments, excluding (very rarely!) comments which are personal or potentially offensive.
Sytner Oldbury
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Sytner BMW (Oldbury) 16 May 2012
I know the service center was busy on the day I came, but it wasn't welcoming at all
Read more...Sytner BMW (Oldbury) 10 May 2012
Friendly reception staff; good relationship with servicing team; no pressure from sales team
Read more...Sytner BMW (Oldbury) 09 May 2012
I WAS DELIGHTED WITH THE FRIENDLY WELCOME GIVEN BY ALL THE STAFF, BUT IN PARTICULAR SIMON, WHOSE ATTENTION TO MY EVERY REQUIREMENT WAS EXCELLENT.
Read more...Sytner BMW (Oldbury) 09 May 2012
Dealt with very professionally
Read more...Sytner BMW (Oldbury) 09 May 2012
Your drivers picked up my car and delivered it back to my office after the service was completed. The drivers were helpful and courteous
Read more...Sytner BMW (Oldbury) 02 May 2012
I called in advance and arranged an appointment. I had been recommended to a Sonia from a friend. Couldn't fault anything.
Read more...Sytner BMW (Oldbury) 27 April 2012
I had a few requests which came out in general conversation with the Service Desk person I was dealing with. I thought at the time she didn't capture them but was very impressed when she fed back later how she'd addressed each point.
Read more...Sytner BMW (Oldbury) 25 April 2012
Made very welcome ...
Read more...Sytner BMW (Oldbury) 16 April 2012
Questions were deal with in a professional manner.
Read more...Sytner BMW (Oldbury) 11 April 2012
The initial reception was welcoming and responsive
Read more...