Customer Satisfaction Survey
We are passionate about customer service
We survey every customer to ensure we are meeting our customers’ needs and use this feedback to guide the on-going training and development of our dealership team.
We ask five simple questions:
- Did we make you feel welcome?
- Did we treat you fairly?
- Did we fully understand your requirements?
- Did you enjoy dealing with us?
- Do you intend on using our services again?
During the last three months the team at Sytner Sheffield have scored a 97% positive response to all of these questions.
We look forward to offering you a warm welcome to our dealership very soon, so you may be interested to read the latest feedback we received when we asked our customers:
Did we make you feel welcome?
We show all positive and negative comments, excluding (very rarely!) comments which are personal or potentially offensive.
Sytner Sheffield
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Sytner BMW (Sheffield) 18 May 2012
I was met in the car park by the Dealer Principal helping the car park attendant. I was then met at the doors by a Sales Executive (who later gave me a lift to Meadowhall). Then given great coffee whilst i waited for my advisor to become free.1st Class
Read more...Sytner BMW (Sheffield) 17 May 2012
The staff wre very pleasant and helpfull
Read more...Sytner BMW (Sheffield) 16 May 2012
Very friendly and attentive welcome
Read more...Sytner BMW (Sheffield) 16 May 2012
The staff at Sytner BMW are all excellent and very professional, taking that extra little step to make customers feel welcome.
Read more...Sytner BMW (Sheffield) 14 May 2012
staff were brilliant , felt reassured all the way
Read more...Sytner BMW (Sheffield) 10 May 2012
Exellent job.
Read more...Sytner BMW (Sheffield) 09 May 2012
Great service as always, really helpfull and also resolved a warranty issue for me which was much appreciated...fanastic customer service by the guy who looked after me over recent weeks...he deserves a pay rise!
Read more...Sytner BMW (Sheffield) 09 May 2012
Jonathan was very helpful and responsive to my needs. He was very helpful.
Read more...Sytner BMW (Sheffield) 08 May 2012
Very helpful and pleasant as always.
Read more...Sytner BMW (Sheffield) 05 May 2012
Yes, reception staff were courteous and asked me if I would like a drink while I waited to be attended to.
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