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Customer Satisfaction Survey

We are passionate about customer service

We survey every customer to ensure we are meeting our customers’ needs and use this feedback to guide the on-going training and development of our dealership team.

We ask five simple questions:

Did we make you feel welcome?
Did we treat you fairly?
Did we fully understand your requirements?
Did you enjoy dealing with us?
Do you intend on using our services again?

During the last three months the team at Sytner Sheffield have scored a 99% positive response to all of these questions.

We look forward to offering you a warm welcome to our dealership very soon, so you may be interested to read the latest feedback we received when we asked our customers:

Did we make you feel welcome?

We show all positive and negative comments, excluding (very rarely!) comments which are personal or potentially offensive.

Sytner BMW (Sheffield) 16 May 2013

I have now bought 3 vehicles from Sytner group after previously using for 20 years an alternative BMW dealer i must say they have been absolutely excellent in every respect at Sytner Sheffield from sales to service department

Sytner BMW (Sheffield) 15 May 2013

Very friendly staff who were polite and courteous.

Sytner BMW (Sheffield) 15 May 2013

Nice and polite and was offered refreshments.

Sytner BMW (Sheffield) 14 May 2013

It is a very welcoming dealership, all the staff are very friendly when they greet you.

Sytner BMW (Sheffield) 08 May 2013

Always a pleasure to visit the dealership, where a pleasant welcome awaits.