Customer Satisfaction Survey
We are passionate about customer service
We survey every customer to ensure we are meeting our customers’ needs and use this feedback to guide the on-going training and development of our dealership team.
We ask five simple questions:
- Did we make you feel welcome?
- Did we treat you fairly?
- Did we fully understand your requirements?
- Did you enjoy dealing with us?
- Do you intend on using our services again?
During the last three months the team at Sytner Solihull have scored a 93% positive response to all of these questions.
We look forward to offering you a warm welcome to our dealership very soon, so you may be interested to read the latest feedback we received when we asked our customers:
Did we make you feel welcome?
We show all positive and negative comments, excluding (very rarely!) comments which are personal or potentially offensive.
Sytner Solihull
- Sytner home
- Sytner manufacturers
Select a manufacturer from the list below
- BMW dealerships
Sytner BMW dealers
Select a dealership from the list below
To add a vehicle:
Simply click the 'add to favourites' link on any vehicle.
To remove a vehicle:
Simply view all of your favourites, by clicking the 'view all favourites' link above, then click the 'remove' link on any vehicle in the list.
Sytner BMW (Solihull) 16 May 2012
Excellent welcome and good service.....
Read more...Sytner BMW (Solihull) 16 May 2012
Stephen Murphy is a credit to your company and a pleasure to deal with
Read more...Sytner BMW (Solihull) 16 May 2012
Impressed by being greeted by name!
Read more...Sytner BMW (Solihull) 10 May 2012
Internet facilities were very useful.
Read more...Sytner BMW (Solihull) 09 May 2012
The used car sales executive Joe was extremely courteous and attentive
Read more...Sytner BMW (Solihull) 09 May 2012
Very warm welcome by all staff, I felt special and valued customer. Special thank you to Steve and Claire who looked after me.
Read more...Sytner BMW (Solihull) 09 May 2012
Greeted at the door - made to feel that I was expected. The checkin process was quick and efficient - 10/10
Read more...Sytner BMW (Solihull) 02 May 2012
Reception staff were always very pleasant and very helpful. Always offered hot drinks and a seat.
Read more...Sytner BMW (Solihull) 25 April 2012
Very good attention in all respects
Read more...Sytner BMW (Solihull) 18 April 2012
Reception staff were very friendly and proactively made sure I had everything I needed eg coffee, Internet etc without me needing to ask
Read more...