Customer Satisfaction Survey
We are passionate about customer service
We survey every customer to ensure we are meeting our customers’ needs and use this feedback to guide the on-going training and development of our dealership team.
We ask five simple questions:
- Did we make you feel welcome?
- Did we treat you fairly?
- Did we fully understand your requirements?
- Did you enjoy dealing with us?
- Do you intend on using our services again?
During the last three months the team at Sytner Sutton Coldfield have scored a 94% positive response to all of these questions.
We look forward to offering you a warm welcome to our dealership very soon, so you may be interested to read the latest feedback we received when we asked our customers:
Did we make you feel welcome?
We show all positive and negative comments, excluding (very rarely!) comments which are personal or potentially offensive.
Sytner Sutton Coldfield
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Sytner BMW (Sutton Coldfield) 17 May 2012
Very easy to talk to
Read more...Sytner BMW (Sutton Coldfield) 16 May 2012
The sales staff where excellent, especially James at Sutton, i was made very welcome and dealt with in a very professional way.
Read more...Excellant!
Sytner BMW (Sutton Coldfield) 12 May 2012
Particullary the receptionists and Matryn
Read more...Sytner BMW (Sutton Coldfield) 09 May 2012
Car was picked up - great service, good communication.
Read more...Sytner BMW (Sutton Coldfield) 04 May 2012
I was made to feel very welcome and I was greeted in a friendly manner
Read more...Sytner BMW (Sutton Coldfield) 02 May 2012
Very welcoming. Several salesmen greeted me. I was given a seat and a cup of tea at once.
Read more...Sytner BMW (Sutton Coldfield) 27 April 2012
Service reception quick and efficient.
Read more...Eoin always makes a point of saying hello and is a great representative for Sytner.
Sytner BMW (Sutton Coldfield) 25 April 2012
I waited for my car service to be done and was told to help myself to coffee/tea sadly that was not possible as the machine had out of order on it.
Read more...Sytner BMW (Sutton Coldfield) 25 April 2012
Prompt attention, good waiting area with drinks masde available
Read more...Sytner BMW (Sutton Coldfield) 19 April 2012
I have always found the staff at Sytner Sutton Coldfield extremely helpful, polite and vigilant. Their professionalism and business acumen is commendable.
Read more...