Customer Satisfaction Survey
We are passionate about customer service
We survey every customer to ensure we are meeting our customers’ needs and use this feedback to guide the on-going training and development of our dealership teams.
We ask five simple questions:
- Did we make you feel welcome?
- Did we treat you fairly?
- Did we fully understand your requirements?
- Did you enjoy dealing with us?
- Do you intend on using our services again?
During the last three months the Sytner team have scored a 96% positive response to these questions.
We look forward to offering you a warm welcome to one of our dealerships very soon, so you may be interested to read the latest feedback we received when we asked our customers:
Did we make you feel welcome?
We show all positive and negative comments, excluding (very rarely!) comments which are personal or potentially offensive.
(To see the most recent feedback for a specific dealership, please click here and select your preferred manufacturer.)
VOLKSWAGEN - Huddersfield Volkswagen 24 July 2014
Mark was very good as he knows when i get there time is tight for my pick up and has everything ready for 8am which for me is excellent.Read more...
SMART - SMART North East Newcastle 23 July 2014
Appointment of a customer care individual a very good idea. I was very well looked after.
Particularly grateful for transport to my home while service carried out.
McLaren - McLaren Manchester 10 July 2014
All the staff were very professional and a pleasure to deal withRead more...
VOLVO - Tollbar Volvo (Warwick) 23 July 2014
A very pleasant and friendly experienceRead more...
LAMBORGHINI - Lamborghini Birmingham 24 October 2013
The receptionist was very friendly, and greeted me with a warm smile and an offer of a hot drink.Read more...
Ferrari - Maranello Ferrari 09 July 2014
As always, a great welcome and made to feel very special by all the team.Read more...
Honda - Redhill Honda 23 July 2014
Laura and Gary were their usual polite corteous selvesRead more...
LAND ROVER - Guy Salmon Land Rover (Stockport) 24 July 2014
Very courteous reception.Read more...
Mercedes-Benz - Mercedes-Benz of Bedford 24 July 2014
Very helpful all roundRead more...
Sytner Select - Sytner Select Newcastle 24 July 2014
amy made us feel very welcome and was in no way "pushy"and let my wife and myself have plenty of time to browse.when we were ready with a car we both liked,she arranged our test drive then and there.Read more...
This year, Porsche is celebrating the relaunch of the iconic 911 Targa model, again through a national restoration competition. We have decided to put our skills and knowledge to the test and restore a classic 911 Targa in collaboration with Chartwell (Derby) Ltd, a Porsche recommended repairer. The competition will provide a platform for our Centre to demonstrate its wealth of specialist knowledge, technical skills and experience in repairing, maintaining and caring for Porsche Classic models.