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Customer Satisfaction Survey

We are passionate about customer service

We survey every customer to ensure we are meeting our customers’ needs and use this feedback to guide the on-going training and development of our dealership teams.

We ask five simple questions:

  1. Did we make you feel welcome?
  2. Did we treat you fairly?
  3. Did we fully understand your requirements?
  4. Did you enjoy dealing with us?
  5. Do you intend on using our services again?

During the last three months the Sytner team have scored a 96% positive response to these questions.

We look forward to offering you a warm welcome to one of our dealerships very soon, so you may be interested to read the latest feedback we received when we asked our customers:

Did we make you feel welcome?

We show all positive and negative comments, excluding (very rarely!) comments which are personal or potentially offensive.

(To see the most recent feedback for a specific dealership, please click here and select your preferred manufacturer.)

SEAT - Huddersfield SEAT 02 April 2014

Simon was amazing - I dealt face to face when I collected the car, but all previous communication was via phone and email - excellent, professional

Read more...

VOLKSWAGEN - Huddersfield Volkswagen 09 April 2014

No hard sell, proactive approach and excellent service on all or visits when selecting our new car.

Read more...

LAND ROVER - Guy Salmon Land Rover (Thames Ditton) 09 April 2014

I was really impressed with the welcome I received.

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Honda - Gatwick Honda 06 April 2014

car collected on time and returned looking very clean inside and out

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Mercedes-Benz - Mercedes-Benz of Cheltenham and Gloucester 09 April 2014

I really liked the idea of being met in the car park and been guided to the waiting area. A nice touch.

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McLaren - McLaren Manchester 29 January 2014

More than welcome, very good

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LEXUS - Lexus Leicester 09 April 2014

Jeff was very helpful and friendly

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Audi - West London Audi 09 April 2014

I never visited the showroom all my contact and deals were through David.

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SMART - SMART North East Stockton 09 April 2014

Collect and Drop off service was fantastic

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Ferrari - Graypaul Ferrari Birmingham 13 March 2014

First class service

Read more...

Copyright ©2014 Sytner Group Limited is authorised and regulated by the Financial Conduct Authority.

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