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Customer Satisfaction Survey

We are passionate about customer service

We survey every customer to ensure we are meeting our customers’ needs and use this feedback to guide the on-going training and development of our dealership teams.

We ask five simple questions:

  1. Did we make you feel welcome?
  2. Did we treat you fairly?
  3. Did we fully understand your requirements?
  4. Did you enjoy dealing with us?
  5. Do you intend on using our services again?

During the last three months the Sytner team have scored a 96% positive response to these questions.

We look forward to offering you a warm welcome to one of our dealerships very soon, so you may be interested to read the latest feedback we received when we asked our customers:

Did we make you feel welcome?

We show all positive and negative comments, excluding (very rarely!) comments which are personal or potentially offensive.

(To see the most recent feedback for a specific dealership, please click here and select your preferred manufacturer.)

LEXUS - Lexus Bristol 10 July 2014

Amazing Service


LAND ROVER - Guy Salmon Land Rover (Stockport) 17 July 2014

On each visit at Guy Salmon Stockport, I was made to feel very welcome from the moment I arrived. I was always offered a beverage by the Receptionist.


Audi - Huddersfield Audi 18 July 2014

Prompt attention when arrived and process explained


McLaren - McLaren Manchester 10 July 2014

All the staff were very professional and a pleasure to deal with


MINI - Sytner MINI (Leicester) 18 July 2014

Amy, the person assigned to me couldn't have been more helpful or welcoming. (Leicester)


SMART - Smart of Northampton 17 July 2014

very good service


BMW - Sytner BMW (Cardiff) 18 July 2014

Mark of Sytner in Cardiff was excellent. He was knowledgeable, but not too pushy, I felt comfortable at all times.


Honda - Redhill Honda 16 July 2014

First class attention , even washed the car, keep up the good work.


LAMBORGHINI - Lamborghini Birmingham 24 October 2013

The receptionist was very friendly, and greeted me with a warm smile and an offer of a hot drink.


Bentley - Bentley (Manchester) 11 July 2014

David always makes you feel special , a real gentleman


Copyright ©2014 Sytner Group Limited is authorised and regulated by the Financial Conduct Authority.


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