Customer Satisfaction Survey
We are passionate about customer service
We survey every customer to ensure we are meeting our customers’ needs and use this feedback to guide the on-going training and development of our dealership teams.
We ask five simple questions:
- Did we make you feel welcome?
- Did we treat you fairly?
- Did we fully understand your requirements?
- Did you enjoy dealing with us?
- Do you intend on using our services again?
During the last three months the Sytner team have scored a 96% positive response to these questions.
We look forward to offering you a warm welcome to one of our dealerships very soon, so you may be interested to read the latest feedback we received when we asked our customers:
Did we make you feel welcome?
We show all positive and negative comments, excluding (very rarely!) comments which are personal or potentially offensive.
(To see the most recent feedback for a specific dealership, please click here and select your preferred manufacturer.)
LAMBORGHINI - Lamborghini Birmingham 13 August 2014
Although in the past the cars have let me down, the staff never have. From sales, to service, to mechanics, ALL greatRead more...
Honda - Gatwick Honda 07 August 2014
Very friendly and personable Sales assistant helped me - think his name was James - he made me feel very welcome, listened to all my questions and made me feel a valued customer, was understanding and happy to re-explain anythin gI had forgotten.Read more...
LEXUS - Lexus Leicester 14 August 2014
Excellent service. First class. Will fully recommend.Read more...
Mercedes-Benz - Mercedes-Benz of Newcastle 14 August 2014
Very pleasant and efficientRead more...
VOLKSWAGEN - Skipton Volkswagen 14 August 2014
As usual I was made very welcome by the efficient and friendly staff. I was offered drinks and snacks and kept informed of the progress of my car service throughout my time at the garage.Read more...
Bentley - Bentley (Birmingham) 14 August 2014
Very friendly & helpfulRead more...
LAND ROVER - Guy Salmon Land Rover (Wakefield) 13 August 2014
As always the personnel service extended to me was excellent.Read more...
Audi - Bradford Audi 14 August 2014
Over the top, sterile, 'drive through' reception. Greeted by officious, almost pompous, staff that look at customers with distain. They were obviously stressed and not down to earth in their friendliness.Read more...
MINI - Sytner MINI (Oldbury) 14 August 2014
Rebecca was very helpfull and understanding she is a asset to BMWRead more...
VOLVO - Tollbar Volvo (Warwick) 14 August 2014
Polite and efficient also very helpfulRead more...
This year, Porsche is celebrating the relaunch of the iconic 911 Targa model, again through a national restoration competition. We have decided to put our skills and knowledge to the test and restore a classic 911 Targa in collaboration with Chartwell (Derby) Ltd, a Porsche recommended repairer. The competition will provide a platform for our Centre to demonstrate its wealth of specialist knowledge, technical skills and experience in repairing, maintaining and caring for Porsche Classic models.