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Customer Satisfaction Survey

We are passionate about customer service

We survey every customer to ensure we are meeting our customers’ needs and use this feedback to guide the on-going training and development of our dealership teams.

We ask five simple questions:

  1. Did we make you feel welcome?
  2. Did we treat you fairly?
  3. Did we fully understand your requirements?
  4. Did you enjoy dealing with us?
  5. Do you intend on using our services again?

During the last three months the Sytner team have scored a 96% positive response to these questions.

We look forward to offering you a warm welcome to one of our dealerships very soon, so you may be interested to read the latest feedback we received when we asked our customers:

Did we make you feel welcome?

We show all positive and negative comments, excluding (very rarely!) comments which are personal or potentially offensive.

(To see the most recent feedback for a specific dealership, please click here and select your preferred manufacturer.)

VOLKSWAGEN - Huddersfield Volkswagen 24 July 2014

Mark was very good as he knows when i get there time is tight for my pick up and has everything ready for 8am which for me is excellent.

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SMART - SMART North East Newcastle 23 July 2014

Appointment of a customer care individual a very good idea. I was very well looked after.

Particularly grateful for transport to my home while service carried out.

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McLaren - McLaren Manchester 10 July 2014

All the staff were very professional and a pleasure to deal with

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VOLVO - Tollbar Volvo (Warwick) 23 July 2014

A very pleasant and friendly experience

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LAMBORGHINI - Lamborghini Birmingham 24 October 2013

The receptionist was very friendly, and greeted me with a warm smile and an offer of a hot drink.

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Ferrari - Maranello Ferrari 09 July 2014

As always, a great welcome and made to feel very special by all the team.

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Honda - Redhill Honda 23 July 2014

Laura and Gary were their usual polite corteous selves

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LAND ROVER - Guy Salmon Land Rover (Stockport) 24 July 2014

Very courteous reception.

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Mercedes-Benz - Mercedes-Benz of Bedford 24 July 2014

Very helpful all round

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Sytner Select - Sytner Select Newcastle 24 July 2014

amy made us feel very welcome and was in no way "pushy"and let my wife and myself have plenty of time to browse.when we were ready with a car we both liked,she arranged our test drive then and there.

Read more...

Copyright ©2014 Sytner Group Limited is authorised and regulated by the Financial Conduct Authority.

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