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Customer Satisfaction Survey

We are passionate about customer service

We survey every customer to ensure we are meeting our customers’ needs and use this feedback to guide the on-going training and development of our dealership teams.

We ask five simple questions:

  1. Did we make you feel welcome?
  2. Did we treat you fairly?
  3. Did we fully understand your requirements?
  4. Did you enjoy dealing with us?
  5. Do you intend on using our services again?

During the last three months the Sytner team have scored a 96% positive response to these questions.

We look forward to offering you a warm welcome to one of our dealerships very soon, so you may be interested to read the latest feedback we received when we asked our customers:

Did we make you feel welcome?

We show all positive and negative comments, excluding (very rarely!) comments which are personal or potentially offensive.

(To see the most recent feedback for a specific dealership, please click here and select your preferred manufacturer.)

LAMBORGHINI - Lamborghini Birmingham 13 August 2014

Although in the past the cars have let me down, the staff never have. From sales, to service, to mechanics, ALL great


Honda - Gatwick Honda 07 August 2014

Very friendly and personable Sales assistant helped me - think his name was James - he made me feel very welcome, listened to all my questions and made me feel a valued customer, was understanding and happy to re-explain anythin gI had forgotten.


LEXUS - Lexus Leicester 14 August 2014

Excellent service. First class. Will fully recommend.


Mercedes-Benz - Mercedes-Benz of Newcastle 14 August 2014

Very pleasant and efficient


VOLKSWAGEN - Skipton Volkswagen 14 August 2014

As usual I was made very welcome by the efficient and friendly staff. I was offered drinks and snacks and kept informed of the progress of my car service throughout my time at the garage.


Bentley - Bentley (Birmingham) 14 August 2014

Very friendly & helpful


LAND ROVER - Guy Salmon Land Rover (Wakefield) 13 August 2014

As always the personnel service extended to me was excellent.


Audi - Bradford Audi 14 August 2014

Over the top, sterile, 'drive through' reception. Greeted by officious, almost pompous, staff that look at customers with distain. They were obviously stressed and not down to earth in their friendliness.


MINI - Sytner MINI (Oldbury) 14 August 2014

Rebecca was very helpfull and understanding she is a asset to BMW


VOLVO - Tollbar Volvo (Warwick) 14 August 2014

Polite and efficient also very helpful


Copyright ©2014 Sytner Group Limited is authorised and regulated by the Financial Conduct Authority.


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