Customer Satisfaction Survey
We are passionate about customer service
We survey every customer to ensure we are meeting our customers’ needs and use this feedback to guide the on-going training and development of our dealership teams.
We ask five simple questions:
- Did we make you feel welcome?
- Did we treat you fairly?
- Did we fully understand your requirements?
- Did you enjoy dealing with us?
- Do you intend on using our services again?
During the last three months the Sytner team have scored a 96% positive response to these questions.
We look forward to offering you a warm welcome to one of our dealerships very soon, so you may be interested to read the latest feedback we received when we asked our customers:
Did we make you feel welcome?
We show all positive and negative comments, excluding (very rarely!) comments which are personal or potentially offensive.
(To see the most recent feedback for a specific dealership, please click here and select your preferred manufacturer.)
MINI - Sytner MINI (Leicester) 25 August 2014
Very much so...from the reception all the way through to my Sales Executive andher colleagues.Read more...
SEAT - Huddersfield SEAT 06 August 2014
Stuart was very goodRead more...
BMW - Sytner BMW (High Wycombe) 26 August 2014
All of the staff were very friendly and quick to check that I was being looked after.Read more...
Bentley - Bentley (Birmingham) 14 August 2014
Very friendly & helpfulRead more...
SMART - Smart of Bristol 22 August 2014
The person I saw in the service reception area was efficient and friendlyRead more...
LAMBORGHINI - Lamborghini Birmingham 13 August 2014
Although in the past the cars have let me down, the staff never have. From sales, to service, to mechanics, ALL greatRead more...
Audi - Wakefield Audi 26 August 2014
Unlike the majority of premium car dealerships who treat you like you are something the cat dragged in, I felt very welcome at Wakefield.Read more...
Honda - Redhill Honda 22 August 2014
Always get a very helpful welcome from all on receptionRead more...
VOLKSWAGEN - Huddersfield Volkswagen 26 August 2014
the greeting was very pleasant. But when I sat down in front of the service rep. He made me feel as through he did not have my booking as he did not talk to me for at least 3 minutes not even to introduce himself.Read more...
Rolls-Royce - Sytner Rolls-Royce Motor Cars 18 July 2014
always a warm welcome and a friendly approach by all the staffRead more...
In aid of the Mat Davis foundation, Jon Stenson of Graypaul Birmingham will be undertaking an unbelievable 2,300km Gate to Gate challenge, with the aim of raising a remarkable £10,000. The Mat Davis foundation was inspired by an incredible young man of the same name and aims to provide support to people aged 18-26, in Warwickshire, who have been diagnosed with terminal cancer.