Customer Satisfaction Survey
We are passionate about customer service
We survey every customer to ensure we are meeting our customers’ needs and use this feedback to guide the on-going training and development of our dealership teams.
We ask five simple questions:
- Did we make you feel welcome?
- Did we treat you fairly?
- Did we fully understand your requirements?
- Did you enjoy dealing with us?
- Do you intend on using our services again?
During the last three months the Sytner team have scored a 96% positive response to these questions.
We look forward to offering you a warm welcome to one of our dealerships very soon, so you may be interested to read the latest feedback we received when we asked our customers:
Did we make you feel welcome?
We show all positive and negative comments, excluding (very rarely!) comments which are personal or potentially offensive.
(To see the most recent feedback for a specific dealership, please click here and select your preferred manufacturer.)
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Select a manufacturer then dealership from the list below
TOYOTA - Toyota World (Bridgend) 18 May 2012
Nice friendly atmosphere
Read more...Bentley - Bentley (Birmingham) 16 May 2012
Picked up from airport very helpful
Read more...Mercedes-Benz - Mercedes-Benz of Sunderland 17 May 2012
Extremely welcome. My husband booked his car for collection on a Wednesday (as I understand your only collection day) when he was not able to be at home. The "driver" / "car colector" was excellent. I had to take time off work to wait for the my husband's car to be collected but the driver who collected the car suggeted I should have rung Synter and asked for first collection and then he dropped me right at my work. In summary, it was my husband's mi-management, my moaning but your driver's helpfulness. Many thanks.
Read more...JAGUAR - Guy Salmon Jaguar (Coventry) 17 May 2012
Reception was exemplary.
Read more...SMART - Smart of Swindon 18 May 2012
Lynn welcomed us as we came to her area and gave us time to look around then was wonderfully helpful answering our questions and arranging a test drive.
Read more...LAND ROVER - Guy Salmon Land Rover (Knutsford) 17 May 2012
Reception and front of house team are nothing but excellent friendly,professional and connected to the customer
Read more...Honda - Gatwick Honda 16 May 2012
family offered tea and coffee, attention given
Read more...LAMBORGHINI - Lamborghini Birmingham 11 April 2012
Chris was extremely helpful pre and post purchase
Read more...SEAT - Huddersfield SEAT 09 May 2012
Very welcome, offered coffee etc
Read more...BMW - Sytner BMW (Sheffield) 18 May 2012
I was met in the car park by the Dealer Principal helping the car park attendant. I was then met at the doors by a Sales Executive (who later gave me a lift to Meadowhall). Then given great coffee whilst i waited for my advisor to become free.1st Class
Read more...