Customer Satisfaction Survey
We are passionate about customer service
We survey every customer to ensure we are meeting our customers’ needs and use this feedback to guide the on-going training and development of our dealership teams.
We ask five simple questions:
- Did we make you feel welcome?
- Did we treat you fairly?
- Did we fully understand your requirements?
- Did you enjoy dealing with us?
- Do you intend on using our services again?
During the last three months the Sytner team have scored a 96% positive response to these questions.
We look forward to offering you a warm welcome to one of our dealerships very soon, so you may be interested to read the latest feedback we received when we asked our customers:
Did we make you feel welcome?
We show all positive and negative comments, excluding (very rarely!) comments which are personal or potentially offensive.
(To see the most recent feedback for a specific dealership, please click here and select your preferred manufacturer.)
SEAT - Huddersfield SEAT 02 April 2014
Simon was amazing - I dealt face to face when I collected the car, but all previous communication was via phone and email - excellent, professionalRead more...
VOLKSWAGEN - Huddersfield Volkswagen 09 April 2014
No hard sell, proactive approach and excellent service on all or visits when selecting our new car.Read more...
LAND ROVER - Guy Salmon Land Rover (Thames Ditton) 09 April 2014
I was really impressed with the welcome I received.Read more...
Honda - Gatwick Honda 06 April 2014
car collected on time and returned looking very clean inside and outRead more...
Mercedes-Benz - Mercedes-Benz of Cheltenham and Gloucester 09 April 2014
I really liked the idea of being met in the car park and been guided to the waiting area. A nice touch.Read more...
McLaren - McLaren Manchester 29 January 2014
More than welcome, very goodRead more...
LEXUS - Lexus Leicester 09 April 2014
Jeff was very helpful and friendlyRead more...
Audi - West London Audi 09 April 2014
I never visited the showroom all my contact and deals were through David.Read more...
SMART - SMART North East Stockton 09 April 2014
Collect and Drop off service was fantasticRead more...
Ferrari - Graypaul Ferrari Birmingham 13 March 2014
First class serviceRead more...