Customer Satisfaction Survey
We are passionate about customer service
We survey every customer to ensure we are meeting our customers’ needs and use this feedback to guide the on-going training and development of our dealership teams.
We ask five simple questions:
- Did we make you feel welcome?
- Did we treat you fairly?
- Did we fully understand your requirements?
- Did you enjoy dealing with us?
- Do you intend on using our services again?
During the last three months the Sytner team have scored a 96% positive response to these questions.
We look forward to offering you a warm welcome to one of our dealerships very soon, so you may be interested to read the latest feedback we received when we asked our customers:
Did we make you feel welcome?
We show all positive and negative comments, excluding (very rarely!) comments which are personal or potentially offensive.
(To see the most recent feedback for a specific dealership, please click here and select your preferred manufacturer.)
JAGUAR - Guy Salmon Jaguar (Thames Ditton) 28 November 2013
Staff were superb and invitingRead more...
LEXUS - Lexus Milton Keynes 30 November 2013
V professionalRead more...
VOLVO - Tollbar Volvo (Warwick) 27 November 2013
Becky and Carl were very welcoming and keen to look after me and my wife, offfering coffee, biscuits and interested in our wellbeing after a long journey.
Carl gave us excellent service and attention when handing over the car and taking us through the features/operation
Audi - Leicester Audi 02 December 2013
very friendly as alwaysRead more...
Chrysler - Kings Chrysler Jeep (Cheltenham and Gloucester) 02 October 2013
We have always been made to feel welcome with our dealings with your groupRead more...
LAMBORGHINI - Lamborghini Birmingham 24 October 2013
The receptionist was very friendly, and greeted me with a warm smile and an offer of a hot drink.Read more...
Ferrari - Maranello Ferrari 06 November 2013
The cafe bar was lovely with quality drinksRead more...
MASERATI - Graypaul Maserati Birmingham 29 November 2013
As always, the team are excellentRead more...
Rolls-Royce - Sytner Rolls-Royce Motor Cars 23 November 2013
Very professional and personal reception .Read more...
SEAT - Huddersfield SEAT 07 November 2013
Staff were friendyRead more...