Customer Satisfaction Survey
We are passionate about customer service
We survey every customer to ensure we are meeting our customers’ needs and use this feedback to guide the on-going training and development of our dealership teams.
We ask five simple questions:
- Did we make you feel welcome?
- Did we treat you fairly?
- Did we fully understand your requirements?
- Did you enjoy dealing with us?
- Do you intend on using our services again?
During the last three months the Sytner team have scored a 96% positive response to these questions.
We look forward to offering you a warm welcome to one of our dealerships very soon, so you may be interested to read the latest feedback we received when we asked our customers:
Did we make you feel welcome?
We show all positive and negative comments, excluding (very rarely!) comments which are personal or potentially offensive.
(To see the most recent feedback for a specific dealership, please click here and select your preferred manufacturer.)
McLaren - McLaren Manchester 29 January 2014
More than welcome, very goodRead more...
Ferrari - Graypaul Ferrari (Nottingham) 05 February 2014
Yes, I am always met with a smile and asked if I would like a coffee or tea.Read more...
MINI - Sytner MINI (Cardiff) 21 February 2014
Friendly and polite as alwaysRead more...
VOLVO - Tollbar Volvo (Warwick) 19 February 2014
Always very woelcoming and greet me by nameRead more...
SEAT - Huddersfield SEAT 13 February 2014
We only dealt with Sytner over the phone, but they were always friendly and warm.Read more...
LAND ROVER - Guy Salmon Land Rover (Wakefield) 26 February 2014
through out the whole process every one did as much as they could to helpRead more...
SMART - Smart of Milton Keynes 13 February 2014
very professionalRead more...
LEXUS - Lexus Milton Keynes 05 February 2014
Receptionist and Brian both remembered me despite not having being back to the showroom in 2 years. I was made to feel most welcome by both.Read more...
JAGUAR - Guy Salmon Jaguar (Coventry) 21 February 2014
Kevin was busy for a few moments before my appointment. Gary took the tlme and effort to show me the car and get a coffee, so many other garages have just left me to wonder around without any attention. Made the viewing experience all the better.Read more...
VOLKSWAGEN - Huddersfield Volkswagen 25 February 2014
Everyone was friendlyRead more...