Customer Testimonials

Our directors continually promote excellent customer service throughout Sytner Group dealerships, actively encouraging our teams to 'delight our customers' by going that extra mile.
We strive to achieve 'right first time' and encourage our teams to show initiative and provide outstanding levels of service.

We are thrilled that a number of our customers have taken the time to let us know how pleased they were with our service; you can read these comments below.

We welcome our customer’s comments, both positive or negative, as we strive to achieve our group aim of ‘The Best Company to do Business with’.

Simply 'click here' to make a comment on the service you have received from the Sytner Group.

Audi

"They made a big effort" Wakefield Audi - Service

I think they made a big effort. I think they made the effort in being very accommodating in booking the car in when I wanted it, provided me with a loan car, and just being very polite and accommodating when I turned up to drop the car off and pick it up again.

Bentley

"Very friendly and helpful" Bentley Manchester

I always enjoy dealing with team and I pop in for a coffee whenever I pass by the showroom, there's always a great atmosphere.

BMW

"I can say without exaggeration that this was the most pleasurable/stress free car buying experience I have ever had" Sytner Cardiff BMW

Dear Sytner BMW,

I would like to highlight the outstanding service which I received when purchasing my BMW 5 series from your dealership.

My initial telephone enquiry was answered promptly and your sales executive John Rosser helped me through the negotiation process to secure a fantastic deal. John managed to answer all of my queries quickly and efficiently and kept in touch at every stage of the buying process. Having purchased numerous cars in the past and also having worked in the motor trade myself a number of years ago I really come to value good service which is becoming increasingly hard to find.

John managed to exceed my expectations at all times even helping with directions down from Glasgow on the morning of collection and he had a bacon roll waiting for me after the five hour drive. The car was immaculate and even though it was my second 5 series John still took the time to talk me through the subtle differences in the car and made all the necessary paperwork streamlined and trouble free.

I can say without exaggeration that this was the most pleasurable/stress free car buying experience I have ever had.

Please pass in my regards to John and the dealership manager.

With kind regards,

Stephen Brown

Senior Technical Manager

Chrysler

"Delighted with the Chrysler Sebring" 24062008

We are delighted with the Chrysler Sebring and you will be pleased to know we are working our way through the manual! Thanks you for all your help and thoughtfulness – having the car for our holidays was just great!

It’s so refreshing to receive what can only be described as “Old World charm & courtesy’ From your professional service, both before and after sales is a joy to experience. So once again - Many Thanks Martin!

Dodge

""...made me feel as if I were Kings most important customer.."" Body repair letter

Having recently availed myself of your body repair facility, I feel compelled to congratulate you and your staff on my reception, the processing of my requirements, speed and quality of completion. From the very friendly reception lady and Mr Gammon who made it all happen, made me feel as if I were Kings most important customer. I must not forget your extremely pleasant young South African driver, who made life much easier for my wife and myself. Thank you.

Honda

"Excellent customer care" Gatwick Honda - Sales Department

All of the staff, even ones I have had no dealings with, acknowledge me whenever I visit your Honda dealership, excellent customer care.

Guy Salmon Jaguar

"My wife and I are greatly indebted to you." Guy Salmon Jaguar Maidstone

Inadvertently, I missed you when I collected my car and was unable to thank you personally for the help you gave us. Your assistance at a time when both my wife and I had undergone a period of bereavement and stress was much appreciated.

We cannot thank you enough for your help after Jaguar assistance drop us at the premier inn. As you know this included getting us back to your garage, sorting out the repair with the insurers, getting us and our luggage back home to Cirencester and finally picking me up from the railway station to collect my car.

We consider ourselves very luck to have met someone who was sympathetic and had such a kind caring considerate nature. My wife and I are greatly indebted to you. Should we visit your area again, I will certainly find the time to pop in and thank you personally. Once again many thanks for your help.

Jeep

""...He has been outstanding throughout and is a great asset to your company". " Staff praise thank you letter

"I have recently purchased a Jeep Patriot from Kings Swindon and must write to draw attention to the outstanding service given to me by your sales person Mark Gordon,

Before purchase I carefully researched the market and visited several Jeep garages. My reason for purchasing from Kings was purely down to the superb and efficient service of Mark. He has been outstanding throughout and is a great asset to your company".

Lamborghini

"Obviously a great success for you all" Lamborghini Birmingham

Just to say thank you very much for your kind invitation to your opening. The evening was obviously a great success for you all. I was thrilled to meet Stefan Winklemann, President and CEO of Automobili Lamborghini, I found his speech extremely informative. All the very best to you all for the future and thank you once again.

Guy Salmon Land Rover

"I am delighted with my car" Guy Salmon Land Rover Maidstone

One of the better businness decisions I took this year was to stroll into your dealership with the vague idea that i needed a new Freelander

From the moment that I was warmly greeted by your receptionist given a coffee and we then met I have enjoyed every occasion in my dealings with your firm.

I have been delighted and impressed by the way Simon Savvides followed up my initail enquiry. He is personable, knowlegdeable, patient and highly professional.

Everything was organised perfectly and your dealership has a palpable "can do" ethos about it.

It goes without saying I will never hesitate in recommending you to friends, and family and colleagues

Lexus

"Praise all the staff for their courtesy, efficiency, pleasant manners and willingness" Lexus Leicester - Lexus Team

I wish to write and praise all of the staff at Lexus Leicester for their courtesy, efficiency, pleasant manners and willingness to do everything possible to help their customers. I have been a customer of Lexus Leicester for 7 years and never once have I had cause for even the slightest criticism.

Maserati

"Inspires confidence" Graypaul Maserati Nottingham – Service

Your service team is very good. Paul Ennis particularly inspires confidence.

MINI

"The whole experience provided by yourself and your team, including the ladies on reception was a memorable experience." Sytner Sunningdale MINI

Dear Rob

We've arrived safely back home, happy with our recent purchase of a mini cooper clubman, but still a little shell-shocked, as actually the purchase of a new car was the furthest thing from our thoughts when setting out on this trip.

We must say that Phil Tucker pulled out all the stops to help our deliberations about the purchase, and to meet our timescales to enable us to bring the vehicle home with us.
His friendly, yet professional manner, was a breath of fresh air, and the rest of the team supported his efforts in a likewise manner.

We must also add that the whole experience provided by yourself and your team, including the ladies at Reception was a memorable experience. We look forward to meeting you all, and continuing our business with your dealership.

We are pleased to report that we are able to get two sets of golf clubs, plus two power caddies in the back of the clubman - a necessity for us.
Your kind invitation to golf and lunch with you on the West Course at Wentworth Golf Club is appreciated, and we look forward to this.

Kind regards
Brian and Rosie Mellor

Saab

"Above and beyond his duties" Saab Oxford

He has sold me 2 cars over the last 3 years and has always gone above and beyond his duties to make sure i was happy with the whole experiance

smart

"'The Sales Assistant, Samantha, is a credit to smart of Milton Keynes'. Mrs Susan Cox. " Sam Walsh

Toyota World

"I was very impressed with the service received from Sales Executive, Fareed Mulla" Toyota World Birmingham

I would like to commend Fareed Mulla with the excellent service we received when we recently had a test drive in the Toyota Yaris. Nothing was too much trouble for him and he was courteous and helpful at all times, offering helpful suggestions without being 'pushy'. I could not speak too highly of Fareed and his attitude and feel he is a credit to your sales team.

Volvo

""WHOLE PURCHASING EXPERIENCE FABULOUS"" Testimonial

Hi Michael,

Thanks so much for the photos. The car is amazing! I am totally delighted with it! We've had a fantastic weekend driving around all over the place so I can get used to it.

Thanks so much for making the whole purchasing experience fabulous. All the small touches like the photos being sent, having a photo of the car as the wallpaper on the computer when we arrived make a big difference.

Once again, many thanks