Customer Satisfaction Survey
We are passionate about customer service
We survey every customer to ensure we are meeting our customers’ needs and use this feedback to guide the on-going training and development of our dealership team.
We ask five simple questions:
- Did we make you feel welcome?
- Did we treat you fairly?
- Did we fully understand your requirements?
- Did you enjoy dealing with us?
- Do you intend on using our services again?
During the last three months the team at Graypaul Ferrari Birmingham have scored a 90% positive response to all of these questions.
We look forward to offering you a warm welcome to our dealership very soon, so you may be interested to read the latest feedback we received when we asked our customers:
Did we make you feel welcome?
We show all positive and negative comments, excluding (very rarely!) comments which are personal or potentially offensive.
Graypaul Ferrari Birmingham
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Graypaul Ferrari Birmingham 24 February 2012
Initial contact good. The car was collected and delivered so I had no normal service contact.
Read more...Graypaul Ferrari Birmingham 09 November 2011
quick response to e mail. good impression on the phone and friendly without being smarmy when i went to the garage.
Read more...Graypaul Ferrari Birmingham 19 October 2011
craig very helpful
Read more...Graypaul Ferrari Birmingham 08 September 2011
Reception always friendly
Read more...Graypaul Ferrari Birmingham 12 August 2011
I have previously purchased 2 other vehicles from Graypaul and I apprecaite the service they provide
Read more...Graypaul Ferrari Birmingham 11 July 2011
Pleasant staff, offered a drink
Read more...Graypaul Ferrari Birmingham 14 June 2011
Very Welcome!
Read more...Graypaul Ferrari Birmingham 04 May 2011
Roz your Receptionist made a welcome cup of coffee.
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