Customer Satisfaction Survey

We are passionate about customer service

We survey every customer to ensure we are meeting our customers’ needs and use this feedback to guide the on-going training and development of our dealership team.

We ask five simple questions:

Did we make you feel welcome?
Did we treat you fairly?
Did we fully understand your requirements?
Did you enjoy dealing with us?
Do you intend on using our services again?

During the last three months the team at Graypaul Ferrari Edinburgh have scored a 76% positive response to all of these questions.

We look forward to offering you a warm welcome to our dealership very soon, so you may be interested to read the latest feedback we received when we asked our customers:

Did we make you feel welcome?

We show all positive and negative comments, excluding (very rarely!) comments which are personal or potentially offensive.

Graypaul Ferrari (Edinburgh) 11 April 2012

Mike is the most personable guy to deal with

Graypaul Ferrari (Edinburgh) 11 February 2012

Flew to Edinburgh to collect car and was collected from airport ,

Graypaul Ferrari (Edinburgh) 19 October 2011

Always a pleasure to do business with Graypaul Edinburgh.
Polite and attentive staff....always

Graypaul Ferrari (Edinburgh) 20 May 2011

Made to feel very welcome and felt able to brouse without intrusion

Graypaul Ferrari (Edinburgh) 20 May 2011

Yes , at all times I was spoken to pleasantly, and with efficiency.

Graypaul Ferrari (Edinburgh) 13 May 2011

Made to feel as though I belonged and that you wanted to see me back

Graypaul Ferrari (Edinburgh) 11 May 2011

The friendlieness of the staff gives the dealership a 'Family' feel and you are always made to feel welcomed. This extends too to the technicians who are always keen to talk to you and discuss any issues you may have.

Graypaul Ferrari (Edinburgh) 08 May 2011

good eye to eye contact and pleasant welcome with excellent service