Customer Satisfaction Survey

We are passionate about customer service

We survey every customer to ensure we are meeting our customers’ needs and use this feedback to guide the on-going training and development of our dealership team.

We ask five simple questions:

Did we make you feel welcome?
Did we treat you fairly?
Did we fully understand your requirements?
Did you enjoy dealing with us?
Do you intend on using our services again?

During the last three months the team at Maranello Ferrari Egham have scored a 100% positive response to all of these questions.

We look forward to offering you a warm welcome to our dealership very soon, so you may be interested to read the latest feedback we received when we asked our customers:

Did we make you feel welcome?

We show all positive and negative comments, excluding (very rarely!) comments which are personal or potentially offensive.

Maranello Ferrari 11 January 2012

good welcome

Maranello Ferrari 28 December 2011

Excellent espresso!

Maranello Ferrari 21 December 2011

first class service from mandy and sean

Maranello Ferrari 10 November 2011

Usual customer service contact, Shaun, not available, but colleague took over very efficiently.

Maranello Ferrari 09 November 2011

There is always a cheerful and personal welcome from reception and all of the staff.

Maranello Ferrari 29 September 2011

Sean represents your organisation in a professional manner at all times and is friendly.

Maranello Ferrari 18 August 2011

GOOD TO DEAL WITH INDIVIDUALS WHO KNOW YOU

Maranello Ferrari 10 August 2011

Always, the sales team of Jon, Marcus and David do an excellent job of making us feel valued as customers.

Maranello Ferrari 03 August 2011

Efficient booking service and friendly driver who collected the car

Maranello Ferrari 27 July 2011

My wife and I were offered refreshments and our children emptied the coke fridge.
I was pleased with how both Jon, Steve and the business manager (I regret that I have misplaced his name, begins with J?) answered my questions.