Customer Satisfaction Survey
We are passionate about customer service
We survey every customer to ensure we are meeting our customers’ needs and use this feedback to guide the on-going training and development of our dealership team.
We ask five simple questions:
- Did we make you feel welcome?
- Did we treat you fairly?
- Did we fully understand your requirements?
- Did you enjoy dealing with us?
- Do you intend on using our services again?
During the last three months the team at Guy Salmon Jaguar Ascot have scored a 97% positive response to all of these questions.
We look forward to offering you a warm welcome to our dealership very soon, so you may be interested to read the latest feedback we received when we asked our customers:
Did we make you feel welcome?
We show all positive and negative comments, excluding (very rarely!) comments which are personal or potentially offensive.
Guy Salmon Jaguar Ascot
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Guy Salmon Jaguar (Ascot) 04 May 2012
Adrian was a brilliant sales man, his comunication was both reassuring and helpfull, a great man to deal with.
Read more...Guy Salmon Jaguar (Ascot) 03 May 2012
Car was picked up and returned - the chap was really friendly and professional
Read more...Guy Salmon Jaguar (Ascot) 02 May 2012
I always find the staff very warm and welcoming
Read more...Guy Salmon Jaguar (Ascot) 02 May 2012
Very friendly and professional staff.
Read more...Guy Salmon Jaguar (Ascot) 05 April 2012
Yes, I was offered a hot drink, while the formalities for the courtesy car were processed.
Read more...Guy Salmon Jaguar (Ascot) 28 March 2012
The Salesman (Rob) understood my requirements and invited me to the Guy Salmon Ascot Showroom to view the Vehicles that were available. I never felt pressurised at any point to make a quick decision.
Read more...Guy Salmon Jaguar (Ascot) 28 March 2012
I always find a very courteous and a very warm welcome.
Read more...Guy Salmon Jaguar (Ascot) 07 March 2012
yes - very personable people
Read more...Guy Salmon Jaguar (Ascot) 07 March 2012
Very efficient, with a loan car available as promised.
Read more...Guy Salmon Jaguar (Ascot) 22 February 2012
I was greeted as I entered but as a first time visitor it wasn't obvious where I should then go.
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