Guy Salmon Jaguar Customer Testimonials

Our Dealership Managers continually promote excellent customer service throughout Sytner Guy Salmon Jaguar, encouraging our teams to show initiative and provide outstanding levels of customer care.

We are immensely proud when our customers take the time to let us know how pleased they were with our service; you can read some of their comments below.

We welcome our customer’s comments, positive or negative, as we strive to achieve our group aim of ‘The Best Company to do Business with’. If you would like to make a comment on the service you have received from Sytner Guy Salmon Jaguar, simply click here to contact us.

"Exemplary" Guy Salmon Oxford

Exemplary service from the dealership and staff every visit.

"Great" Guy Salmon Jaguar Oxford

Great customer service, resolved issues quickly and without fuss.

"Not forgotten" Guy Salmon Jaguar Oxford

Good team, friendly and the small items they have checked for me for free is not forgotten when thinking of replacement.

"Suit My Requirements" Guy Salmon Jaguar Oxford

Everything was arranged to suit my requirements and carried out exactly as agreed.

"They listened" Guy Salmon Jaguar Oxford

They listened to what I said and offered solutions which fixed the problems. They also identified a recall action which I had not been notified about by my previous dealership. They were courteous.

"Friendly" Guy Salmon Jaguar Oxford

Very friendly, knowledgeable, ability to judge customer needs.

"Very professional" Guy Salmon Jaguar Oxford

Very quick turnaround. Very professional.

"This dealership is a shining example" Guy Salmon Jaguar Northampton

This dealership is a shining example of how to treat customers and should be used as a lesson to other makes on how treating a customer well secures sales and grows brand loyalty.

"Polite & courteous" Guy Salmon Jaguar Northampton

Booked me when I wanted. Polite & courteous. Kept me upto speed with work and fixed additional defects arising from MOT on the spot quickly.

"Recent experience" Guy Salmon Jaguar Maidstone

Being aware of your keen attitude towards customer ‘feedback’ we felt that we should take the opportunity to extend this to the recent experience we had in approaching your team when reviewing the possible up-dating of our Jaguar.

David Williams provided notably excellent service from all aspects, ranging from ‘customer care’ to technical knowledge. Ken Rickman was also party to our discussions from the financial perspective and we felt he too had been most helpful.

Your final analysis may be – but did you buy a new car! Well, we did not and the current financial market uncertainty was the key factor. From a positive perspective, we shall certainly return as first choice to Guy Salmon Maidstone when we next review our options.

Keep up the good work and pass on renewed thanks to you team.

"Exceptionally efficient" Guy Salmon Jaguar Northampton

What an excellent experience, one i will remember. The sales team were exceptionally efficient and courtious. My fourth Jaguar experience was not a dissapointment.

"A great salesman to have." Guy Salmon Jaguar Northampton

It was a great experience and John made that possible. He was a very understanding person and helped in any way he could as well he also had a sense of humour. A great salesman to have.

"Exceptional" Guy Salmon Jaguar Northampton

The attention received from Steve Hunt in sales was exceptional, as a result I purchased a Jaguar XF S

"I always recieve a good welcome" Guy Salmon Jaguar Northampton

This is my fourth annual visit for a vehicle service and I always recieve a good welcome from all the showroom staff. The Service Advisor appears to be an expert at his job. There is a nearer Jaguar dealer to where we live, but the guys at Northampton keep us happy.

"Guy Salmon is excellent" Guy Salmon Jaguar Thames Ditton

The service from Guy Salmon is excellent, this is my fourth Jaguar from Guy Salmon and each time it has been a pleasure.

"Efficient" Guy Salmon Oxford

Courteous and efficient

"Vehicle ready when promised" Guy Salmon Jaguar Oxford

They were able to schedule the work on my vehicle in to fit in with my timetable and the vehicle was ready when promised.

"Professional" Guy Salmon Jaguar Thames Ditton

Totally professional experience.

"Treated professionally" Guy Salmon Jaguar Thames Ditton

As a regular customer, I am always made to feel very welcome and treated professionally.

"Great attention to detail" Guy Salmon Jaguar Thames Ditton

Great professionalism. Great attention to detail. Nothing too much trouble.

"Friendly and helpful" Guy Salmon Jaguar Thames Ditton

I have purchased many Jags over the years from Guy Salmon. Always found them very friendly and helpful and I always find that I can totally trust them.

"Nothing" Guy Salmon Jaguar Oxford

Nothing was too much trouble

"Helpful" Guy Salmon Jaguar Oxford

Extremely helpful staff.

"Fantastic" Guy Salmon Jaguar Oxford

Always polite, knowledgeable, helpful...fantastic customer service.

"Helpful" Guy Salmon Jaguar Oxford

The staff are very pleasant and helpful.

"Consideration" Guy Salmon Jaguar Oxford

Attention to detail; putting the customer first; quality of service; quality of delivery; supportiveness, consideration, service excellence.

"Outstanding job" Guy Salmon Jaguar Oxford

They are a great team who have been together for some time. I have got to know them well and they do an outstanding job.

"All my requirements were met in an efficient manner" Guy Salmon Jaguar Oxford

After 5 years pleasure of driving my previous trouble free Jaguar X - TYPE, the upgraded 2.2 auto sport premium is an outstanding specification chioce. Simon Morely should be congratulated for the way in which he handled the purchase of a great car, all my requirements were met in an efficient manner

"Excellent service from the team" Guy Salmon Jaguar Ascot

Excellent service from the team. A star service from start to finish.

"All my expectations were exceeded" Guy Salmon Jaguar Ascot

All my expectations were exceeded; I had help every step of the way during the purchasing procedure.

"Your Sales Department is the only reason I have and will continue to use you for any future purchases and all servicing, even though it takes me four times longer to drive to you." Guy Salmon Jaguar Ascot

When I bought my first XKR from you last year I was so impressed by the outstanding professionlism and courtesy James Porter showed, both before and after I took delivery of the car, that I wrote to Mr Vaughan at Sytner, as I believe that excellance should be recognised and rewarded.

Because of the fantastic level of service and attention I had received previously, something not frequently experienced these days, even when purchasing a prestige car, I returned to Guy Salmon Ascot when I purchased a new XKR this year. Once again Mr Porter dealt with me in a most polite and efficient manner. He kept me informed of progress prior to delivery and has been in regular contact with me since, ensuring that things are to my satisfaction, and asking if there is anything further he can do. When I have had the odd minor query or issue he has dealt with it quickly and to my complete satisfaction.

"Exceeded our expectations" Guy Salmon Jaguar Ascot

Our purchase was stress free and exceeded our expectations.

"Happy Motoring Ahead" Guy Salmon Jaguar Maidstone

My wife and I just wanted to thank David and Ken for all your assistance in helping us get back into a Jaguar.

Both David and Ken have been really helpful and informative. We are looking forward to happy motoring ahead and all being well talking to you when its time to move into our next car.

May we also take this opportunity to thank you very much for the champagne.

"We are all quick to complain." Guy Salmon Jaguar Maidstone

In this day and age we are all quick to complain, but rarely do we thank people for a good job.

Well I would like to try and change that by thanking RJ in the parts department who has helped me get my pride and joy fixed by finding the parts other Jaguar Dealers could not source. He organised everything for me and was very helpful and efficient.

"Friendly and helpful staff" Guy Salmon Jaguar Ascot

Friendly and helpful staff, clean new loan car. All work completed to a very high standard. It’s like having a new car. The car was valeted as well. The service and quality of work equals any I have had from other manufacturers.

"Amazingly Friendly efficient service!" Guy Salmon Ascot Jaguar Service

Customer relations is obvioulsy top of the staff agenda!

"A Shining Example to your Colleagues! (Abi Kirkwood)" A Shining Example

May I take this opportunity of thanking you for your very pleasant and professional conduct throughout the purchasing process of the car; you’re a shining example to your colleagues.

"Courteous and efficient" Guy Salmon Jaguar Ascot

Just a short appreciative note to thank you and your aftersales staff for the courteous and efficient manner that the problem with my Type S Jaguar was handled lasat week. I would particularly commend Mark Holman who I dealt with directly and also Gary Douglas and Kevin Willis from your workshop who expertly explained and diagnosed the problem and rectified it. It is very encouraging in this modern age to find a company who provides an aftersales service second to none. Congratulations.

"First class " Guy Salmon Jaguar Ascot

First class support and advice without overt selling!

"Excellent customer service." Guy Salmon Ascot Jaguar

Work was carried out very well and in good time. Guy Salmon Ascot show excellent customer service.

"Very good customer service" Guy Salmon Jaguar Ascot

Fast, on time, very good customer service both in person and over the phone.

"A totally professional job, and excellent service!" Guy Salmon Jaguar Service

Just a note to say thank you for doing the body work on my Jaguar XF.

The work carried out was prompt, efficient, and above all I was kept informed of the progress of the repair of the car.

A totally professional job, and excellent service, well done.

"They have both been outstanding " Guy Salmon Maidstone

Having dealt with both Ryan and Barbara, they have both been outstanding as service advisers on arrival and aftersales service. Well Done.

"Great People " Guy Salmon Maidstone

You are great people to do business with and make me feel important to you. Keep up the good work.

"By far the best" Guy Salmon Jaguar Maidstone

We would like to highlight that we found our experience with your sales executive Peter Richardson excellent, we have been searching for a new car for months and we have encountered a lot of sales staff and our experience with Guy Salmon Jaguar was by far the best.

"Keep up the good work. " Guy Salmon Maidstone

Even though there was a fault it was dealt with very professionally and I was very happy. I brought the car from you 4 years ago and it was been to yourselves each year for service and mot and I will carry on doing that always. Keep up the good work.

"Very professional service " Guy Salmon Maidstone

We felt we must drop you few lines to thank you for your most helpful, very efficient and very professional service in dealing with our new car, also the part exchange. Its been a pleasure dealing with you, and your company. May we say we are delighted with the new car, it’s been much admired and need I say it will be well looked after.

"The service provided has been far the best I have ever received." Guy Salmon Maidstone

It is very rare that I feel the need to comment on any service I receive from a service provider but on this occasion the service I have received from Ms Zara Shearwood during the recent purchase of my Jaguar XF has been exceptional and therefore warrants a letter to you.This is the third Jaguar I have brought from you and of course many cars prior to that. The service provided has been far the best I have ever received. Knowledge, commitment, attitude and professionalism have been of the highest quality.

"She did an absolute fantastic job." Guy Salmon Maidstone

I turned up at the dealership with out an appointment and Barbara did her best to get my car worked on the same day. She did an absolute fantastic job getting my car worked on with no appointment. I am a 100% happy with my service at your dealership.

"Fab service" Guy Salmon Jaguar Maidstone

Thanks you so much for fab service. It was quite refreshing to come across a knowledgeable sales person you make it look easy!

"To make sure that our test drive was outstanding " Guy Salmon Maidstone

Although we arrived at the Dealership late, the sales executive stayed behind with good grace to make sure that our test drive was outstanding

"Was excellent to have an adviser with good clear technical knowledge" Guy Salmon Maidstone

The Service Adviser was able to give service details of my car’s last 4 years service and MOT. This was excellent to have an adviser with good clear technical knowledge; I hope this is not a sexist comment as she is female.

"Extremely professional and attentive" Guy Salmon Jaguar Maidstone

I would like to take this opportunity to advise you of my experience following my recent purchase

I originally arranged to view the vehicle on a Friday afternoon, however due to traffic problems on the motorway network I was delayed. I called to advise the salesman Mr David Williams that I would be late and then later that I would not be able to get to the showroom before closing time. However, Mr Williams was extremely helpful and said as I'd driven from the Midlands he would remain on site to allow me to see the vehicle. Although I didn't finally arrive until after 7pm, Mr Williams was extremely helpful, answered all my questions, did not rush me and even made me a cup of tea. He was extremely professional and attentive, long before I showed any positive interest in purchasing the vehicle. Such service is rare these days and should be recognised, rewarded and celebrated as it gave a very positive purchasing experience with Guy Salmon Maidstone

"Please to do Business with you" Guy Salmon Maidstone

Following a casual visit to your showroom, when my Audi A6 was being serviced at a nearby dealership, I spoke to David and said I was looking to replace my vehicle. After test drives and seeing whether two electric golf trollys and sets of clubs would fit an XF ( they do) it eventually became clear that I needed a large estate car. Not put off David then sourced a replacement A6 Avant from within your dealer group for me.

The efort that he put in and the relationship he has built have been outstanding and one of the better car experiences I have had, ( and I am someone who has purchased over thirty cars mostly new, in the last twenty five yearsor so).

It was a shame that a Jaguar didn't exist to fulfil my needs, but he sold me a car nevertheless.

As a professional in the arena of customer satisfaction and customer value I can assure you that any organisation should be pleased to have such an ambassador on their team.

"My wife and I are greatly indebted to you." Guy Salmon Jaguar Maidstone

Inadvertently, I missed you when I collected my car and was unable to thank you personally for the help you gave us. Your assistance at a time when both my wife and I had undergone a period of bereavement and stress was much appreciated.

We cannot thank you enough for your help after Jaguar assistance drop us at the premier inn. As you know this included getting us back to your garage, sorting out the repair with the insurers, getting us and our luggage back home to Cirencester and finally picking me up from the railway station to collect my car.

We consider ourselves very luck to have met someone who was sympathetic and had such a kind caring considerate nature. My wife and I are greatly indebted to you. Should we visit your area again, I will certainly find the time to pop in and thank you personally. Once again many thanks for your help.

"Looks So Good" Guy Salmon Jaguar Maidstone

Thanks for finding us the car and also for the champagne. We are really pleased with it, it's great to drive and looks so good sitting on the drive. It couldn't be more perfect for us. Thanks again