Customer Satisfaction Survey

We are passionate about customer service

We survey every customer to ensure we are meeting our customers’ needs and use this feedback to guide the on-going training and development of our dealership team.

We ask five simple questions:

Did we make you feel welcome?
Did we treat you fairly?
Did we fully understand your requirements?
Did you enjoy dealing with us?
Do you intend on using our services again?

During the last three months the team at Guy Salmon Jaguar Maidstone have scored a 98% positive response to all of these questions.

We look forward to offering you a warm welcome to our dealership very soon, so you may be interested to read the latest feedback we received when we asked our customers:

Did we make you feel welcome?

We show all positive and negative comments, excluding (very rarely!) comments which are personal or potentially offensive.

Guy Salmon Jaguar (Maidstone) 15 February 2012

Very welcome

Guy Salmon Jaguar (Maidstone) 13 February 2012

as always a very professional and friendly welcome

Guy Salmon Jaguar (Maidstone) 10 February 2012

Most welcoming and very professional

Guy Salmon Jaguar (Maidstone) 09 February 2012

Very pleasant Service team

Guy Salmon Jaguar (Maidstone) 01 February 2012

Good attention 'service desk' know what you need with no hidden aganda, very good.

Guy Salmon Jaguar (Maidstone) 26 January 2012

The Customer Service was great. Thank you.

Guy Salmon Jaguar (Maidstone) 25 January 2012

Martin was excellent and the perfect salesmen to inform me everything relevant to me purchasing my new jag, he quickly picked up on the type of person I am and did not hesitate in offering his opinion between options.

Guy Salmon Jaguar (Maidstone) 20 January 2012

Greeted with a smile nice.

Guy Salmon Jaguar (Maidstone) 20 January 2012

I didn't go to Maidstone, but I was made to feel welcome when I booked the service

Guy Salmon Jaguar (Maidstone) 18 January 2012

Barbara and Craig are always courteous, friendly and helpful.