Guy Salmon Jaguar Maidstone Customer Testimonials
At Guy Salmon Jaguar Maidstone, we continually promote excellent customer service, encouraging our team to show initiative and provide outstanding levels of customer care.
We are immensely proud when our customers take the time to let us know how pleased they were with our service; you can read these comments below.
We welcome our customer’s comments, positive or negative, as we strive to achieve our group aim of ‘The Best Company to do Business with’. If you would like to make a comment on the service you have received from Guy Salmon Jaguar Maidstone, simply click here.
"Great People " Guy Salmon MaidstoneYou are great people to do business with and make me feel important to you. Keep up the good work.
"They have both been outstanding " Guy Salmon MaidstoneHaving dealt with both Ryan and Barbara, they have both been outstanding as service advisers on arrival and aftersales service. Well Done.
"Please to do Business with you" Guy Salmon Maidstone
Following a casual visit to your showroom, when my Audi A6 was being serviced at a nearby dealership, I spoke to David and said I was looking to replace my vehicle. After test drives and seeing whether two electric golf trollys and sets of clubs would fit an XF ( they do) it eventually became clear that I needed a large estate car. Not put off David then sourced a replacement A6 Avant from within your dealer group for me.
The efort that he put in and the relationship he has built have been outstanding and one of the better car experiences I have had, ( and I am someone who has purchased over thirty cars mostly new, in the last twenty five yearsor so).
It was a shame that a Jaguar didn't exist to fulfil my needs, but he sold me a car nevertheless.
As a professional in the arena of customer satisfaction and customer value I can assure you that any organisation should be pleased to have such an ambassador on their team.
"By far the best" Guy Salmon Jaguar Maidstone
We would like to highlight that we found our experience with your sales executive Peter Richardson excellent, we have been searching for a new car for months and we have encountered a lot of sales staff and our experience with Guy Salmon Jaguar was by far the best.
"Keep up the good work. " Guy Salmon MaidstoneEven though there was a fault it was dealt with very professionally and I was very happy. I brought the car from you 4 years ago and it was been to yourselves each year for service and mot and I will carry on doing that always. Keep up the good work.
"Very professional service " Guy Salmon MaidstoneWe felt we must drop you few lines to thank you for your most helpful, very efficient and very professional service in dealing with our new car, also the part exchange. Its been a pleasure dealing with you, and your company. May we say we are delighted with the new car, it’s been much admired and need I say it will be well looked after.
"Recent experience" Guy Salmon Jaguar Maidstone
Being aware of your keen attitude towards customer ‘feedback’ we felt that we should take the opportunity to extend this to the recent experience we had in approaching your team when reviewing the possible up-dating of our Jaguar.
David Williams provided notably excellent service from all aspects, ranging from ‘customer care’ to technical knowledge. Ken Rickman was also party to our discussions from the financial perspective and we felt he too had been most helpful.
Your final analysis may be – but did you buy a new car! Well, we did not and the current financial market uncertainty was the key factor. From a positive perspective, we shall certainly return as first choice to Guy Salmon Maidstone when we next review our options.
Keep up the good work and pass on renewed thanks to you team.
"She did an absolute fantastic job." Guy Salmon MaidstoneI turned up at the dealership with out an appointment and Barbara did her best to get my car worked on the same day. She did an absolute fantastic job getting my car worked on with no appointment. I am a 100% happy with my service at your dealership.
"The service provided has been far the best I have ever received." Guy Salmon MaidstoneIt is very rare that I feel the need to comment on any service I receive from a service provider but on this occasion the service I have received from Ms Zara Shearwood during the recent purchase of my Jaguar XF has been exceptional and therefore warrants a letter to you.This is the third Jaguar I have brought from you and of course many cars prior to that. The service provided has been far the best I have ever received. Knowledge, commitment, attitude and professionalism have been of the highest quality.
"My wife and I are greatly indebted to you." Guy Salmon Jaguar Maidstone
Inadvertently, I missed you when I collected my car and was unable to thank you personally for the help you gave us. Your assistance at a time when both my wife and I had undergone a period of bereavement and stress was much appreciated.
We cannot thank you enough for your help after Jaguar assistance drop us at the premier inn. As you know this included getting us back to your garage, sorting out the repair with the insurers, getting us and our luggage back home to Cirencester and finally picking me up from the railway station to collect my car.
We consider ourselves very luck to have met someone who was sympathetic and had such a kind caring considerate nature. My wife and I are greatly indebted to you. Should we visit your area again, I will certainly find the time to pop in and thank you personally. Once again many thanks for your help.
"Happy Motoring Ahead" Guy Salmon Jaguar Maidstone
My wife and I just wanted to thank David and Ken for all your assistance in helping us get back into a Jaguar.
Both David and Ken have been really helpful and informative. We are looking forward to happy motoring ahead and all being well talking to you when its time to move into our next car.
May we also take this opportunity to thank you very much for the champagne.
"Was excellent to have an adviser with good clear technical knowledge" Guy Salmon Maidstone
The Service Adviser was able to give service details of my car’s last 4 years service and MOT. This was excellent to have an adviser with good clear technical knowledge; I hope this is not a sexist comment as she is female.
"We are all quick to complain." Guy Salmon Jaguar Maidstone
In this day and age we are all quick to complain, but rarely do we thank people for a good job.
Well I would like to try and change that by thanking RJ in the parts department who has helped me get my pride and joy fixed by finding the parts other Jaguar Dealers could not source. He organised everything for me and was very helpful and efficient.
"Such a pleasant and enjoyable time" Guy Salmon Jaguar MaidstoneThis is to say thank you very much Martin, for giving my wife and I such pleasant and enjoyable time through the negotiation and sale activity. You are to be complimented on having a good humour whilst at the same time being very professional and caring to ensure no details are missed. We are of course delighted to have such a marvellous vehicle, and now that you have arranged for the car to have our personalised registration fitted it has become part of the”family” and my wife is delighted. It was a pleasure doing business with you and our thanks also need to go to Ken who handled our finances with similar care and good humour. Well done to all.
"To make sure that our test drive was outstanding " Guy Salmon Maidstone
Although we arrived at the Dealership late, the sales executive stayed behind with good grace to make sure that our test drive was outstanding
"Extremely professional and attentive" Guy Salmon Jaguar Maidstone
I would like to take this opportunity to advise you of my experience following my recent purchase
I originally arranged to view the vehicle on a Friday afternoon, however due to traffic problems on the motorway network I was delayed. I called to advise the salesman Mr David Williams that I would be late and then later that I would not be able to get to the showroom before closing time. However, Mr Williams was extremely helpful and said as I'd driven from the Midlands he would remain on site to allow me to see the vehicle. Although I didn't finally arrive until after 7pm, Mr Williams was extremely helpful, answered all my questions, did not rush me and even made me a cup of tea. He was extremely professional and attentive, long before I showed any positive interest in purchasing the vehicle. Such service is rare these days and should be recognised, rewarded and celebrated as it gave a very positive purchasing experience with Guy Salmon Maidstone
"Looks So Good" Guy Salmon Jaguar MaidstoneThanks for finding us the car and also for the champagne. We are really pleased with it, it's great to drive and looks so good sitting on the drive. It couldn't be more perfect for us. Thanks again
"Fab service" Guy Salmon Jaguar Maidstone
Thanks you so much for fab service. It was quite refreshing to come across a knowledgeable sales person you make it look easy!
"He was outstanding." Guy Salmon Jaguar Maidstone
I recently purchased a used Jaguar XF; I decided to visit your showroom after going to two other Jaguar dealers locally and also searching the internet.
My experience with the other two dealers was less then positive due to their lack of customer care and attention.
It was such a pleasure to visit your showroom as your staff were both knowledgeable and courteous regarding product and customer care.
In particular I would like to praise Martin Pearce, on this welcoming attitude and his professional skills from the very first telephone call, he was able to meet my requirements, and helped us choose the perfect car.
I cannot emphasise enough the difference Martin made to our experience, the difference from the other dealers was amazing and a pleasure.
He was Outstanding.