Customer Satisfaction Survey
We are passionate about customer service
We survey every customer to ensure we are meeting our customers’ needs and use this feedback to guide the on-going training and development of our dealership team.
We ask five simple questions:
- Did we make you feel welcome?
- Did we treat you fairly?
- Did we fully understand your requirements?
- Did you enjoy dealing with us?
- Do you intend on using our services again?
During the last three months the team at Guy Salmon Jaguar Northampton have scored a 98% positive response to all of these questions.
We look forward to offering you a warm welcome to our dealership very soon, so you may be interested to read the latest feedback we received when we asked our customers:
Did we make you feel welcome?
We show all positive and negative comments, excluding (very rarely!) comments which are personal or potentially offensive.
Guy Salmon Jaguar Northampton
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Guy Salmon Jaguar (Northampton) 12 May 2012
Very friendly and helpful staff.
Read more...Guy Salmon Jaguar (Northampton) 09 May 2012
Extremely welcome. The receptionist knew who I was and used my name which was a very nice touch especially as it was a new face in the team I haven't seen before.
Read more...Guy Salmon Jaguar (Northampton) 25 April 2012
I was expected and greeted on entry and made to feel valued.
Read more...Guy Salmon Jaguar (Northampton) 18 April 2012
As a visit to the garage usually means expense, it is so nice to see a cheerfull face. At Northampton Joanne is always cheerfull and very helpfull.
Read more...Guy Salmon Jaguar (Northampton) 10 April 2012
I did not actually attend the garage, as my car was picked up from work. I was very pleased with the service.
Read more...Guy Salmon Jaguar (Northampton) 04 April 2012
Steve at the Guy Salmon Dealership at Northampton was very helpful and could not have done more to deal with any questions i had regarding the purchase of my Jaguar
Read more...Guy Salmon Jaguar (Northampton) 04 April 2012
Lester delivered my new car to Hove Brighton, and I was very happy with all aspects of the car and the excellent service provided by your company and Lesters great help in the changeover from my car to the new one. Thank you I will certainly come to you in the future.
Read more...Guy Salmon Jaguar (Northampton) 30 March 2012
Always a pleasure dealing with your Northampton Showroom
Read more...Guy Salmon Jaguar (Northampton) 26 March 2012
very welcome
Read more...Guy Salmon Jaguar (Northampton) 21 March 2012
Always are!
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