Customer Satisfaction Survey

We are passionate about customer service

We survey every customer to ensure we are meeting our customers’ needs and use this feedback to guide the on-going training and development of our dealership team.

We ask five simple questions:

Did we make you feel welcome?
Did we treat you fairly?
Did we fully understand your requirements?
Did you enjoy dealing with us?
Do you intend on using our services again?

During the last three months the team at Guy Salmon Jaguar Thames Ditton have scored a 97% positive response to all of these questions.

We look forward to offering you a warm welcome to our dealership very soon, so you may be interested to read the latest feedback we received when we asked our customers:

Did we make you feel welcome?

We show all positive and negative comments, excluding (very rarely!) comments which are personal or potentially offensive.

Guy Salmon Jaguar (Thames Ditton) 09 February 2012

Excellent Service from all the staff I engaged with.

Guy Salmon Jaguar (Thames Ditton) 09 February 2012

I and my wife, who are likely to be Jaguar customers, were made to feel very welcome. In addition, our son, 24, long haired, trousers worn far too low to be decent as is the fashion, and unlikely to be a Jaguar customer for some time, was also treated with the greatest courtesy and respect. This is a true reflection of your standards of service, thank you.

Guy Salmon Jaguar (Thames Ditton) 01 February 2012

Yes. Everyone always delightful. Coffee available and lift to station

Guy Salmon Jaguar (Thames Ditton) 01 February 2012

Service was excellant from calling the office at Thames ditton

Guy Salmon Jaguar (Thames Ditton) 27 January 2012

I am always made to feel welcome.

Guy Salmon Jaguar (Thames Ditton) 25 January 2012

A lift back to central Kingston was spontaneously offered and was most welcome.