
Customer Satisfaction Survey
We are passionate about customer service
We survey every customer to ensure we are meeting our customers’ needs and use this feedback to guide the on-going training and development of our dealership team.
We ask five simple questions:
- Did we make you feel welcome?
- Did we treat you fairly?
- Did we fully understand your requirements?
- Did you enjoy dealing with us?
- Do you intend on using our services again?
During the last three months the team at Guy Salmon Land Rover Ascot have scored a 95% positive response to all of these questions.
We look forward to offering you a warm welcome to our dealership very soon, so you may be interested to read the latest feedback we received when we asked our customers:
Did we make you feel welcome?
We show all positive and negative comments, excluding (very rarely!) comments which are personal or potentially offensive.



























Guy Salmon Land Rover (Ascot) 05 June 2013
Wonderful morning welcome and offer of a drink. Very relaxed, friendly and attentive service.
Read more...Guy Salmon Land Rover (Ascot) 29 May 2013
Called in as I was having trouble, Gary dealt with the problem well and I was made to feel looked after by Caroline on reception.
Read more...Guy Salmon Land Rover (Ascot) 29 May 2013
Outstanding welcome as always.
Read more...Guy Salmon Land Rover (Ascot) 22 May 2013
We were always made to feel welcome (including our 2 young children) and were always offered refreshments too.
Read more...Guy Salmon Land Rover (Ascot) 15 May 2013
Very friendly and professional service from David. He took the time to listen to all my comments and responded well to all my questions.
Read more...Guy Salmon Land Rover (Ascot) 13 May 2013
both the lady on reception (Sue) and David offered tea / coffee, they were very friendly.
Read more...Guy Salmon Land Rover (Ascot) 08 May 2013
The parking lot was cleaned up and open for parking, which was wonderful.
Read more...Guy Salmon Land Rover (Ascot) 08 May 2013
The receptionist was very helpful
Read more...Guy Salmon Land Rover (Ascot) 08 May 2013
All the staff were very helpful - especially Adrian
Read more...Guy Salmon Land Rover (Ascot) 02 May 2013
Last minute booking due to an immediate fault
Read more...Service Dept fitted me in really quickly - very impressed