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Customer Satisfaction Survey

We are passionate about customer service

We survey every customer to ensure we are meeting our customers’ needs and use this feedback to guide the on-going training and development of our dealership team.

We ask five simple questions:

  1. Did we make you feel welcome?
  2. Did we treat you fairly?
  3. Did we fully understand your requirements?
  4. Did you enjoy dealing with us?
  5. Do you intend on using our services again?

During the last three months the team at Guy Salmon Land Rover Ascot have scored a 96% positive response to all of these questions.

We look forward to offering you a warm welcome to our dealership very soon, so you may be interested to read the latest feedback we received when we asked our customers:

Did we make you feel welcome?

We show all positive and negative comments, excluding (very rarely!) comments which are personal or potentially offensive.

Guy Salmon Land Rover (Ascot) 15 February 2012

It was a real pleasure from the moment I stepped through the showroom door to the day I took delivery of my new car.

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Guy Salmon Land Rover (Ascot) 15 February 2012

A good customer experience

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Guy Salmon Land Rover (Ascot) 10 February 2012

Very pleasent welcome.

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Guy Salmon Land Rover (Ascot) 09 February 2012

Good atmosphere, pleasant and efficient reception staff

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Guy Salmon Land Rover (Ascot) 02 February 2012

Extreme courteous by both the receptionist and salesman.

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Guy Salmon Land Rover (Ascot) 01 February 2012

can not fault the service or customer skills

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Guy Salmon Land Rover (Ascot) 25 January 2012

All staff at Ascot were very good, from the receptionist to the sales team. I never felt under any pressure. Staff always asked if I needed help but did give me space to browse and were available for advice if I needed them.

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Guy Salmon Land Rover (Ascot) 25 January 2012

Not especially which is unusual - was left standing around for at least 5 minutes before anyone offered to help.

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Guy Salmon Land Rover (Ascot) 08 January 2012

Receptionist ( more than once) pleasant and helpful.

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Guy Salmon Land Rover (Ascot) 29 December 2011

Excellent reception everyone I came in contact with offer assistance.

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Simply click the 'add to favourites' link on any vehicle.

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Simply view all of your favourites, by clicking the 'view all favourites' link above, then click the 'remove' link on any vehicle in the list.

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