Customer Satisfaction Survey

We are passionate about customer service

We survey every customer to ensure we are meeting our customers’ needs and use this feedback to guide the on-going training and development of our dealership team.

We ask five simple questions:

Did we make you feel welcome?
Did we treat you fairly?
Did we fully understand your requirements?
Did you enjoy dealing with us?
Do you intend on using our services again?

During the last three months the team at Guy Salmon Land Rover Bristol have scored a 97% positive response to all of these questions.

We look forward to offering you a warm welcome to our dealership very soon, so you may be interested to read the latest feedback we received when we asked our customers:

Did we make you feel welcome?

We show all positive and negative comments, excluding (very rarely!) comments which are personal or potentially offensive.

Guy Salmon Land Rover Bristol 10 May 2012

When we arrived the receptionist was particularly friendly and helpfull. Having recently visited another car showroom the difference was noticable and we immediately felt welcome.
The above comments can be applied to all the staff we met.

Guy Salmon Land Rover Bristol 09 May 2012

very courteous staff

Guy Salmon Land Rover Bristol 04 May 2012

lovely welcome from receptionist who is an absolute sweetie (also offers of coffee and biccie )

Guy Salmon Land Rover Bristol 02 May 2012

Everyone was very smiley and efficient.

Guy Salmon Land Rover Bristol 25 April 2012

The set up with the car waiting for us inside the showroom and the way the children were looked after and the welcome we got was outstanding

Guy Salmon Land Rover Bristol 25 April 2012

I cannot praise enough the way I was looked after by Katie - she made the whole process very easy.

Guy Salmon Land Rover Bristol 25 April 2012

Pleasant greeting on arrival from receptionist and Service staff.

Guy Salmon Land Rover Bristol 18 April 2012

Very frendly and welcoming

Guy Salmon Land Rover Bristol 12 April 2012

Offered a coffee when I arrived by who I think was a manager of the sales team. When I said that I was only dropping off my car he straight away said "how about a coffee to go then?" (Brilliant on your feet thinking) which I accepted. The Booking in team were 100% efficient and handed ovber the loan car very well

Guy Salmon Land Rover Bristol 12 April 2012

I had a good morning and staff actually seemed pleased to see you . That is very rare these days. Well done all.